WHAT YOU’LL DO​​
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company. ​

You will:​

• Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.​

• Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.​

• Manage team planning, scheduling, and ensure seamless opening and closing routines.​

• Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.​

• Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.​

• Represent yourself and the brand positively during all customer interactions.​

WHO YOU’LL WORK WITH​​
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.​

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WHO YOU ARE​​

We are looking for people with…​​

• Experience in retail management and operations.​

• Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.​

• Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting. ​

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And people who are…​​

• Strong and confident leaders who inspire, coach, and develop their teams with integrity.​

• Thriving in collaborative, dynamic environments, with a solution-focused mindset.​

• Motivated to create great customers experiences while promoting and selling our products.​

• A keen interest in fashion trends, commerciality, and competitor insights to drive sales.​

• Effective communicators, creative, and curious.​

• Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.​

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WHO WE ARE​​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​​

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WHY YOU’LL LOVE WORKING HERE ​​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​

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JOIN US​​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​​

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Take the next step in your career together with us. The journey starts here.​​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

Role Purpose

Drive business performance by strengthening leadership capability, employee experience, and a high-ownership culture. Design and deliver integrated talent, learning, and culture programs that improve retention, productivity, and readiness for growth and transformation.

Key Responsibilities

▪Develop and Guide through performance management frameworks (for all target groups: new hires, interns, contractual hires, low performers) including TM flow, including goal-setting processes, evaluation methods, and feedback mechanisms, ensuring alignment with tires

▪ Coordinate and oversee the TM Flow, including setting objectives, conducting reviews & check-ins, and facilitating calibration sessions to ensure consistency and fairness

▪Identify development needs through performance data analysis and collaborate with managers to implement training programs, mentorship, and performance improvement plans (PIPs) for underperforming employees

▪Collect and analyze performance data to identify trends, gaps, and areas for improvement. Prepare comprehensive reports to inform strategic decision-making

▪ Work closely with HR Business Partners, department heads, and team leaders to ensure that performance management processes are effectively communicated and integrated across the organization

▪Continuously review and enhance performance management processes, incorporating feedback from stakeholders and staying informed about best practices to ensure effectiveness and efficiency

• Leadership & Manager Development: Design manager essentials (coaching, feedback, performance, engagement), leadership curricula, and practical toolkits; enable leaders to execute consistently. 

• Talent Development & Mobility: Support succession planning, HiPo identification, career frameworks, and internal mobility; build critical capability pathways for priority roles. 

• Learning Strategy & Delivery: Build annual learning plan and academies; curate blended learning (digital + cohort + on-the-job); ensure transfer to performance through reinforcement. 

• Engagement & Employee Listening: Run listening strategy (surveys/pulses/focus groups), convert insights into action plans, and close the loop 

• Measurement & ROI: Track impact and provide executive-ready insights; continuously improve programs based on data and feedback. 

• Stakeholder Partnership: Work with HRBPs, business leaders, and COEs to tailor interventions; manage vendors and learning partners as needed.

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to join our Malaysia team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

• You love APM Monaco
• Minimum of 5 years of working experience in luxury retail / fashion retail, with min. 2 years in managerial position
• Track record of outstanding sales performance and CRM
• Support Store-in-Charge in sales and operation management, KPI analysis, rostering, visual merchandising, CRM, team management
• Fluency in English
• Approachable personality and customer-service oriented
• Attractive and competitive package is offered
• Working location: 1 Utama Shopping Centre
• Immediate availability is preferred

We are looking for a motivated, dynamic Service Manager to join our team based in Seksyen U5 Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Get to Know the Team

The Collections team is a new team responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and keeping good relationships with customers/partners.

Get to Know the Role

• As the Team Leader for the MY & SG collection team, you'll foster client relationships, manage loan commitments, follow our policy, and handle loan default inquiries.
• You will lead agents, collaborate with external agencies, aim to meet set OKRs, and comply with standards. You'll pioneer new procedures, boost collaboration and productivity.
• You will report to the Head of Lending Collections and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will manage the daily operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.
• You will develop and implement strategies to improve collections processes, reduce bad debt, and increase repayment rate.
• You will collaborate with multiple teams to resolve issues affecting collections performance.
• You will analyse data to identify trends, opportunities, and challenges, and develop relevant recommendations.
• You will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.
• You will manage budgets, forecasts, and resource allocation plans to support collections operations.

Get to Know the Team

We are the strategic engine behind Grab's Lending business, using data, technology, and trust to redefine financial services and guide financial inclusion across Southeast Asia. Our purpose is to unlock socio-economic empowerment for SMEs and entrepreneurs by building, rolling out, and commercializing innovative lending products across our regional markets. We are a high-impact and data-driven team that values rigorous analysis and effective execution. Join us to directly influence a core Grab product and improve the lives of millions.

Get to Know the Role:

You will support lending strategy end to end, from product and feature ideation and partnerships to regional rollout and user growth. You will work across multiple projects and countries in SME Lending. If you are passionate about building financial services and seeing your strategies create tangible impact, this role is for you.

You will report to the Manager, Regional SME Lending and be based in our Petaling Jaya office onsite.

The Critical Tasks You will Perform:

Regional Digital Lending Strategy

• Develop the strategic roadmap for AI-driven digital SME lending solutions across the region and multiple ecosystem-based credit products
• Advise management on key issues (e.g., strategic initiatives, business plans, major investments) through clear framing, systems-level thinking, and rigorous analysis of the SME financing landscape.
• Lead assessments and feasibility studies for new SME lending product introduction, geographic business growth, commercial ventures and strategic partnerships relevant to SME credit and financing.

Business Intelligence and Monitoring

• Design market intelligence metrics and performance measurement dashboards to monitor ongoing performance of Lending's portfolio of businesses
• Lead the daily monitoring of key lending metrics, highlight areas of strength and improvement and independently drive changes working with the country teams

AI, Data & Decisioning Enablement

• Champion the use of AI, machine learning, and analytics to enhance credit assessment, fraud detection, pricing and risk segmentation, customer targeting, and portfolio optimization by collaborating with data science and risk teams
• Optimize customer journeys by orchestrating digital processes and technology integration across the lending journey, ensuring seamless and efficient experiences for customers and internal users.

Market and Project oversight

• Collaborate with local country teams to execute go-to-market strategies and establish partnerships across various markets.
• Execute key strategic projects, from identifying issues, analysing data and trends, working cross-vertical, with the purpose of generating insights and relevant business recommendations.

Get to Know the Team

We are the strategic engine behind Grab's Lending business, using data, technology, and trust to redefine financial services and guide financial inclusion across Southeast Asia. Our purpose is to unlock socio-economic empowerment for SMEs and entrepreneurs by building, rolling out, and commercializing innovative lending products across our regional markets. We are a high-impact and data-driven team that values rigorous analysis and effective execution. Join us to directly influence a core Grab product and improve the lives of millions.

Get to Know the Role

You will support lending strategy end to end, from product and feature ideation and partnerships to regional rollout and user growth. You will work across multiple segments and countries in Grab Lending with a clear path to become a regional product strategy subject matter expert or a commercial lead in a specific market; if you are passionate about building financial services and seeing your strategies bring tangible impact, this role is for you. You will report directly to the Head of Retail Lending and Lending Strategy with high visibility to key decision makers, and this is an onsite role based in Petaling Jaya.

The Critical Tasks You Will Perform

Assist with Regional Strategy Development

• Define, develop and help refine Lending's overall strategy and goals
• Provide inputs and advise the management team on key issues (e.g. strategic initiatives, business unit level plans, and major investments) based on clear issue framing, systems-level thinking and rigorous analyses.
• Lead assessments and feasibility studies for new product introduction, geographic business growth, commercial ventures and key strategic partnerships

Business monitoring and insights

• Design market intelligence metrics and performance measurement dashboards to monitor ongoing performance of Lending's portfolio of businesses
• Lead daily monitoring of key lending metrics, highlight areas of strength and improvement and independently guide changes working with the country teams
• Assist Lending leadership in periodic review and reporting of business performance (Exco level, Board level documents)

Business owner support - Driver Lending

• Work with the Driver Lending segment lead to rollout products and partnerships across markets collaborating with country leads and country teams
• Bridge business opportunities with product development with a grasp of business imperatives and a clear understanding of technology and regulatory framework's possibilities and/or limitations.
• Lead and execute key strategic projects, from identifying issues, gathering information from multiple sources, analysing data, and interpreting patterns, and trends with the purpose of generating insights about the market
• Travel once a quarter to support our colleagues across the region

About the job

The job involves serving as a Subject Matter Expert to manage assigned technical Property-related matters in Ikano Retail (Southeast Asia and Mexico regions). The focus is to ensure the efficient and effective operations of our properties, adhering to standards and objectives. Responsibilities include overseeing maintenance, long-term planning, implementing innovative solutions, promoting operational excellence, coordinating climate transition initiatives, and collaborating with the Expansion team for new properties.

Your assignment

The role will be based in Malaysia and serve as a Subject-Matter-Expert in Property-related matters within the Region. We're seeking a mature, independent and skilled Property Management Specialist to represent our team on Property-related committees and working groups in the region.

Strategic Planning and Global Delivery:

• Deliver annual Objectives and Main Actions for the Asset & Property Management team worldwide.
• Lead and support the planning and execution of Climate Transition Plan initiatives in the region.
• Collaborate with stakeholders for planning, financing, and execution of different Property & Sustainability initiatives.

Property Management and Innovation:

• Ensure lifelong property management prioritising safety, compliance, and improvements.
• Lead and coordinate Unit FMs to ensure the execution of Property Management services.
• Drive regional implementation of Property Management innovations and digital solutions.

Operational Excellence and Maintenance:

• Foster operational excellence and maintain properties in "shape as new" condition.
• Oversee forecasts, budgets, 5/10-year rolling property plans, and related tasks across all sites.
• Collaborate with the Expansion team in the design and handover of new properties.
• Conduct annual Property reviews and periodic audits for compliance, efficiency, and quality.
• Drive country-based regional frameworks and service agreements for efficiency and cost management.

Communication and Reporting:

• Ensure awareness of Property frameworks, guidelines, and tools among stakeholders.
• Ensure Monthly KPIs Reports are delivered from each Unit and contribute to ongoing development.

Team Development and Support:

• Support Unit FM team's competence, performance, resource management, and succession planning.
• Provide training and workshop support for Unit FMs and stakeholders in the Region.

Emergency Management and Cultural Integration:

• Support crisis and emergency management, including contingency plans and mitigation.
• Cultivate an IKEA culture embracing diversity among co-workers and customers.

Ad-hoc Tasks and Project Management:

Handle exciting ad-hoc tasks and projects as part of a dynamic team.

Get to Know the Team

The Performance Marketing team is a team responsible for integrated media activities for all businesses and products of Grab. We support the brand's effort to make Grab as the brand of first choice for travel, deliveries and financial needs.

Get to Know the Role

Grab's Paid Media Team is a team of integrated media experts and marketers who are passionate about their work. This team leads both traditional and strategic dynamic device buying channels to grow our market reach and re-engage with existing users. It uses internal user operation levers and internal traffic management products to improve user acquisition efficiency. Additionally, it deep dives into the full converting funnels to uplift channel efficiency during each iteration cycle.

We are looking for an Integrated Media Lead to architect regional growth strategies across our diverse portfolio (including activities outside of Southeast Asia). This is a unique, career-defining role where you will sit between Consumer Full-Funnel Marketing and B2B Growth for our technology and data solutions.

You are a strategist who can seamlessly pivot from high-volume, mass-reach consumer campaigns to high-intent, account-based B2B lead generation. You will be responsible for orchestrating 360-degree media campaigns. You will also manage substantial regional budgets. Additionally, you will lead external agencies to ensure our media presence, across both digital and traditional touchpoints, is performing at a world-class level.

Reporting to the Regional Paid Media Lead, your key responsibilities include but not limited to the below.

The Critical Tasks You Will Perform

• Integrated Media Strategy & Budget Governance
  • Dual-Track Orchestration: Design and champion integrated media strategies for both B2C (user acquisition/retention) and B2B (lead generation/brand authority) verticals.
  • 360° Vision: Bridge the gap between offline (OOH, Traditional) and online channels to ensure a cohesive brand narrative across the full consumer and business journey.
  • Establish BAU (Business As Usual) investment benchmarks and regional KPIs, ensuring you allocate capital to the highest-impact channels.
  • GTM Excellence: Partner with Country Teams to launch regional campaigns, providing the strategic roadmap for audience segmentation, media mix, and funnel optimization.
• Media Operations and Channel Mastery
  • Channel Calibration: Lead the automation and optimization of paid channels (Social, Programmatic, Search, etc.) maintaining high conversion quality.
  • Audience Targeting: Develop audience-targeting frameworks that cater to the broad consumer app user and the niche B2B decision-maker.
  • Technical Integrity: Partner with tracking and product teams to implement robust measurement best practices (MMPs, GTM, DCM) ensuring a seamless and transparent data flow.
• Data-Driven Growth & Holistic Measurement
  • Experimentation Culture: Lead a rigorous, region-wide A/B testing roadmap across ad formats, landing pages, and creatives to uplift CTR and conversion efficiency.
  • Analytics and Visualization: Collaborate with the Insights & Analytics team to build unified dashboards that provide real-time visibility into regional media performance and Return on investment.
  • Post-Campaign Intelligence: Deliver deep-dive "Look Back" assessments after major launches, extracting applicable intelligence to empower and upskill local teams.
• Strategic Stakeholder & Agency Leadership
  • Agency Management: Lead the relationship with external media agencies and partners, evaluating workflows and negotiation strategies.
  • Be the primary link between Marketing Comms, Sales, Product, and Tech teams. Ensure that all ad assets are aligned with our goals.
  • Regional Capability Building: Develop internal guides and training materials to inspire a culture of excellence and local ownership across our regional offices.

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

We are looking for a General Manager, Malaysia to spearhead YouTrip's entry and growth in the Malaysian market, owning the full P&L, strategy and execution of YouTrip in Malaysia. 

Reporting to the Chief Operating Officer of YouTrip, this will be an exciting and rare opportunity for candidates with strong entrepreneurial spirit to work closely with the C-Suite & Leadership team to explore, launch, and grow our business in Malaysia. This role is pivotal in shaping YouTrip's presence in a new market — from conducting foundational market research and navigating the licensing landscape, to building a high-performing local team and driving commercial growth.

You Will

• Explore and evaluate market opportunities and competitive landscape in Malaysia
• Assist in the licensing and regulatory workstream, working closely with the Legal & Compliance team to manage submissions to relevant authoritiesLead and own the business growth and P&L of Malaysia, through the ownership strategic roadmap of the business
• Own the product roadmap for Malaysia together with Product & Engineering to identify big bets and localisation opportunities specific to the Malaysian market
• Drive business growth by leading bespoke marketing campaigns and striking marquee partnership deals tailored to the Malaysian market
• Develop a deep understanding of the fintech landscape in Malaysia and constantly identify new business growth opportunities
• Build, lead, and develop a high-performing local leadership team in Malaysia
• Reporting to the Chief Operating Officer of YouTrip, identify and drive cross-functional and/or cross-country initiatives for business growth

• Entrepreneurial Self-starter & Hustler - You are not afraid to get your hands dirty with a "whatever it takes" mindset and no job is too little for you. You strive for the best in everything you do, and understand the importance to influence your team to do the same to push for performance in a high paced environment
• Experienced Commercial Leader - You have at least 10 years of senior team leadership roles in a fast-paced environment, and proven track record in multiplying business revenues. Experience in Consumer Products and/or Marketing in Malaysia are preferred. Experience in Fintech or Financial Institutions space (B2C and/or B2B) will be a strong plus
• Market Entry & Research Expert - You have hands-on experience leading market entry initiatives, including structuring and executing market research frameworks, synthesising competitive intelligence, and translating insights into actionable go-to-market strategies. Prior experience launching a product or business in Malaysia is a strong advantage
• Licensing & Regulatory Navigator - You have working knowledge of Malaysia’s financial services regulatory environment, including familiarity with BNM’s licensing frameworks (e.g. Payment Services Act or its equivalent). You are comfortable engaging regulators, managing licensing submissions, and coordinating with legal and compliance teams to navigate complex approval processes
• Consumer Behavior Expert - You may not come from a research background but you believe in your cultural understanding of consumer preferences in Malaysia, backed by market insights, to localise our product and GTM strategy in Malaysia
• Travel and Payment Enthusiast - Nothing is more important than being passionate about the industry that we will be about to build together! Look forward to hearing your travel stories

The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function. This role encompasses the development and execution of comprehensive service strategies, team leadership, and cross-functional collaboration to ensure superior customer satisfaction and business performance.

**Key Responsibilities:**

• Develop and execute after-sales service strategies, including service network optimization, quality assurance, spare parts management, warranty program administration, and customer loyalty initiatives.
• Lead, mentor, and manage service teams to consistently achieve service level agreements and performance targets.
• Monitor and enhance customer satisfaction through key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, while implementing effective complaint resolution protocols.
• Collaborate with sales, marketing, and logistics departments to align after-sales operations with organizational business objectives.
• Oversee budgeting and financial management for service operations to optimize resource allocation and profitability.
• Ensure full compliance with Bosch regulations, industry standards, safety requirements, and quality control procedures.
• Conduct comprehensive analysis of service data to identify operational trends, implement process improvements, and minimize downtime and recurring issues.
• Cultivate and maintain strategic relationships with key service partners and network providers to enhance service delivery capabilities and resolve escalated customer concerns.
• Generate detailed performance reports on service metrics, including critical KPIs such as average service time, rejection rates, and after-sales revenue generation.

Get to Know the Team

You will join the Sales Operations team, where we partner with Commercial and Product teams to design sales processes across Southeast Asia.

We build commercial infrastructure — combining process design, data insights, and sales tools to improve selling effectiveness, increase revenue predictability, and accelerate growth.

We invite you to join us in creating value for our users, drivers, merchants and advertising partners, while driving Southeast Asia forward by creating economic empowerment for everyone.

Get to Know the Role

You will design and implement Sales Incentive Plans across Grab Sales Teams in APAC markets.

You will work with People Rewards, HR, Regional and Country Sales Leadership, and Country Sales Operations teams to align Sales Incentive Plans with business objectives.

We are looking for someone who can design sales compensation structures, analyze business metrics, and manage implementation projects across multiple countries.

This role will report to the Senior Manager, Sales Operations and is fully onsite at our Petaling Jaya's office

The Critical Tasks You Will Perform

You will:

• Design and implement sales compensation plans across APAC markets, including plan structure, simulations, training materials, participant support, attainment calculations, and payout management
• Track and analyze sales compensation plan results, using data to ensure alignment with business goals and market practices, partnering with Data Analytics teams on metric tracking
• Align target setting processes with sales incentive quotas and policies, working with local Commercial leaders and sales operations teams
• Improve operational workflows, streamlining compensation processes and providing program updates to leadership
• Ensure process compliance and controls, working with senior management and stakeholders across functions to implement new processes and improve existing ones
• Coordinate with People Rewards team on governance and controls when launching and administering sales compensation plans

Get to Know the Team

The Data Platform team at Grab is a collective of software engineers, product managers, product designers, software engineers, and technical program managers, part of the larger Tech Infrastructure organization and focused on enhancing the productivity, development velocity, and efficiency for fellow internal Grabbers, serving millions of users daily. These platforms encompass Experimentation, Data Discovery and Catalog layers, Metrics Engine, Customer Data Platform, Streaming Platforms, and Machine Learning Platform. Our mission is to build and maintain a suite of tools and platforms that enable Grabbers to work smarter, faster, and more collaboratively.

Get to Know the Role

We're looking for a Lead Product Manager to join our Technical Infrastructure team, specifically focusing on Data Platform. In this role, you'll collaborate with engineering, data science, analytics, and product teams to pinpoint areas for improvement and develop impactful solutions. The Data Platform team empowers the underlying platform and infrastructure that supports all data applications in Grab, including data ingestion, data storage, data discovery, data query, data quality, and data activation. You'll work with cross-functional leaders across the company to drive organization-wide changes.

You will report to the Head of Product, Data Tech and AI, and base onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• Define and execute the product strategy for the Data Platform.
• Collaborate with cross-functional teams to identify opportunities for improvement and develop tailored solutions.
• Gather requirements, conduct user research, and prioritise the product backlog ensuring the team focuses on high-impact projects.
• Establish strong relationships with internal stakeholders and deeply understand their needs and challenges.
• Drive the adoption and onboarding of internal tools and Data Platform, ensuring user engagement and success.
• Oversee product launches and go-to-market activities for internal tools and data platforms.
• Communicate with both technical and non-technical stakeholders, ensuring the team's work is well-understood and well-supported.

We’re looking for a motivated, detail-oriented Risk & Compliance Manager to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

We all know that malls are more than a place to shop.

At Ikano Centres, we also believe your work is more than a job.

About the job

The Leasing Manager delivers sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space. Furthermore, will continuously promote Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Work alongside the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

Get to Know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes

Get to Know the Role

• You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
• You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
• You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
• You will report to the Head of PMO & Process and work onsite at Petaling Jaya office

The Critical Tasks You Will Perform

• You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
• You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
• You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
• You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
• You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
• You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

Get to Know the Team

• The Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the strategic direction of the company by supporting the top management with safety insights and advisory.
• If being always on the move excites you, this is the role for you. You will work on multi-dimensional and projects, with our teams and external partners to solve real-time issues, to deliver the safest experience for all our users on our platform.

Get to Know the Role

• Steer management teams along with our safety mission and principles
• Develop internal and external user safety processes

The Critical Tasks You Will Perform

As a Safety Assistant Manager, you'll have two main areas of focus:

• You are responsible for tracking, analyzing, and presenting data, as well as monitoring the safety numbers in Malaysia to benchmark our safety performance and standards.
• You will support the team in the operationalization of new technological and product developments that are rolled out to enhance the safety of our users - from drivers to passengers, merchants to eaters.
• You will support the team's projects and partnerships that are aimed to develop early preventive measures to improve our safety standards and shape the safety culture of the community.
• You will support and understand the country's goals to provide customized safety advisory and solutions, with the ultimate goal of steering management teams along with our safety mission and principles.

Purpose of the role

As Centre Manager for IPC Shopping Centre, you will lead the overall commercial, operational and people performance of the centre. You will translate business strategy into clear execution, ensuring strong financial performance, operational excellence and a compelling customer and tenant experience while strengthening the long-term value and relevance of the asset.

You will also act as an ambassador for the meeting place, building trusted relationships with tenants, authorities, partners and the community.

Responsibilities of the role

You will be responsible to lead and develop IPC Shopping Centre towards sustainable performance and long-term growth in line with the commercial direction, our values, and business goals:

• Lead and develop the centre management team, fostering ownership, accountability and collaboration to build a strong performance culture.
• Translate business strategy into a clear centre business plan, driving initiatives that strengthen visitation, commercial performance and long-term asset value.
• Steer leasing and marketing directions to optimise tenant mix, footfall, brand positioning and commercial opportunities, including partnerships and ancillary income.
• Ensure operational excellence across the meeting place, securing strong facilities management, safety, maintenance and customer experience while ensuring preventive maintenance and sustainable asset performance.
• Deliver strong financial results through disciplined budget management, forecasting and cost control while ensuring compliance with statutory, safety and governance requirements.
• Act as the centre ambassador, building trusted relationships with tenants, authorities, partners and the community to strengthen the centre’s reputation and relevance.
• Drive continuous improvement and innovation, strengthening the meeting place experience while supporting long-term growth of the asset.

Get to know the team

Join the GFin Lending team at Grab – a high-velocity team dedicated to expanding financial access across Malaysia. We are the architects behind Grab's consumer lending ecosystem, ensuring that our Retail products—including BNPL (PayLater) and Cash Loans—are both accessible to our users and sustainable for our business. Our culture is deeply analytical, collaborative, and fast-paced, where we leverage data-driven insights to balance risk and drive financial inclusion.

Get to know the role

Reporting directly to the Head of Credit Risk for Malaysia, you will be the strategic lead for the Retail Credit Risk vertical. Your mandate is to ensure the retail lending portfolio meets its P&L targets through disciplined risk-reward optimization. This is a "Segment CEO" style role where you will own the end-to-end credit strategy, navigating a complex matrix of stakeholders to safeguard the health of our front-book.

This role is based onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Strategic P&L Ownership: Architect and implement retail credit risk strategies (BNPL, Cash Loans) to hit P&L targets and maximize Risk-Adjusted Returns (RAR).
• Technical Policy Execution: Define risk segments and whitelisting logic, ensuring policy intent is accurately mirrored in the Credit Decision Engine (CDE) through rigorous UAT.
• Portfolio Surveillance & Deep Dives: Lead pro-active monitoring and technical deep-dives using SQL/Python to analyze front-book impact, vintage performance, and flow-to-loss rates.
• Stakeholder Orchestration: Collaborate with Product, Engineering, Data Science, and D&A to align technical data pipelines with credit strategy and business growth.
• Forecasting & Provisioning: Manage risk model parameters (PD/LGD/EAD), backtesting, and provisioning calculations to ensure accurate financial exposure reporting.

Get to know the team

The Risk Operations team is the first defense of Grab's financial ecosystem. We are a team of dedicated professionals passionate about safeguarding the integrity of our platform.

Get to know the role

As the Risk Operations Manager, you will report to the Regional Risk Manage and lead the "engine room"—a team of analysts and agents who implement risk mitigation strategies of Chargeback and AML operations for Singapore and Malaysia. Your mission is to bridge the gap between regional strategy and daily execution.

As a people leader, you bring fraud expertise to excel in tech-driven environments, and communicate with clarity.

You will base onsite in our Petaling Jaya office,.

The Critical Tasks you will perform

• Lead a team of Analysts. You are responsible for their performance, career development, and daily output, ensuring a culture of "heart, hunger, honour, and humility."
• Oversee the daily handling of Chargebacks, and AML investigations. You ensure the "work on the floor" is accurate, timely, and compliant with local regulations.
• Manage our BPO partners to ensure external agents meet Grab's goal for quality and efficiency.
• Drive team-level initiatives to adopt Generative AI and automation tools. You will work with product teams to ensure the tools your agents use are optimized for speed and accuracy.
• Act as the primary contact for other teams (Compliance, Country teams) to ensure operational alignment. You ensure your team achieves zero recurring audit findings by "getting it right the first time."
• Lead the delivery of team-specific OKRs. You will translate departmental goals into actionable targets for your agents and monitor their progress through data-driven reporting.
• Identify skill gaps within your team and facilitate training on fraud trends, chargeback rules, and compliance to ensure the team is always one step ahead of bad actors.

We are looking for an Web & Digital Account Manager to lead website and digital marketing projects for key client accounts. This role focuses on managing web design, web development, and campaign-related digital work from planning through to launch and optimisation.

You will act as the bridge between clients and internal teams, ensuring projects are delivered smoothly, on time, and aligned with both brand and performance goals.

RESPONSIBILITIES

CLIENT MANAGEMENT

• Serve as the primary point of contact for assigned client accounts.
• Lead project kick-off meetings and clarify goals, timelines, and deliverables.
• Translate client requirements into clear briefs for design and development teams.
• Provide regular updates and manage expectations throughout the project lifecycle.
• Build strong, long-term client relationships based on trust and delivery excellence.

PROJECT DELIVERY

• Manage end-to-end website projects, including redesigns, new builds, and landing page development.
• Oversee timelines, budgets, and resource coordination.
• Ensure work is delivered in accordance with the agreed scope and quality standards.
• Support content, UX, and SEO alignment during the build process.
• Coordinate testing, QA, and launch processes to ensure smooth deployment.

DIGITAL & PERFORMANCE ALIGNMENT

• Ensure websites and landing pages are built with performance in mind (SEO structure, mobile responsiveness, page speed).
• Support the implementation of analytics and basic conversion tracking.
• Review performance data post-launch and recommend improvements.
• Identify opportunities to upsell additional services, such as CRO, SEO, or ongoing optimisation.

INTERNAL COLLABORATION

• Work closely with designers, developers, strategists, and content teams.
• Prioritise tasks and manage competing deadlines.
• Flag potential risks early and help problem-solve solutions.
• Maintain clear documentation, including project timelines and scope updates.

REQUIREMENTS

• Previous experience in account management, digital project management, or digital marketing.
• Experience managing website or digital build projects (e.g., WordPress, Shopify, Webflow, or similar platforms).
• Strong understanding of how websites support marketing performance.
• Basic knowledge of SEO principles, website structure, and analytics.
• Strong organisational skills and ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal.
• Comfortable working with remote or cross-functional teams.
• Ability to take ownership and work independently.