Job Summary

As a Senior Cost Manager, you will lead the delivery of cost management services for large-scale data centre and mission-critical developments, with a strong focus on MEP (Mechanical, Electrical & Plumbing) systems and high-value packages.

You will be responsible for driving cost control, commercial strategy, and financial performance across the full lifecycle of projects, ensuring alignment with programme, procurement strategy, and delivery objectives. This role involves leading project teams, managing complex stakeholder environments, and overseeing commercial aspects of technically intensive works.

Team Leadership & Development

• Maintain the highest standards of professional integrity and commercial governance
• Lead and mentor cost management teams across multiple packages, including CSA and MEP disciplines
• Drive team performance in fast-paced, high-value project environments
• Support recruitment, onboarding, and capability building within the team

Client & Stakeholder Engagement

• Act as the key commercial interface for MEP contractors, specialist vendors, and consultants
• Coordinate closely with design, engineering, and project management teams to align cost and technical requirements
• Build strong relationships with stakeholders across procurement, construction, and commissioning phases
• Manage and resolve commercial issues relating to variations, claims, and change control

Project Strategy & Planning

• Develop and manage detailed cost plans, benchmarking, and estimating for data centre projects
• Provide cost advice on MEP systems including HVAC, electrical infrastructure (UPS, generators), and ELV systems
• Support procurement strategies for major trade packages such as:
  • Mechanical systems (cooling, chillers, CRAH/CRAC units)
  • Electrical systems (MV/LV distribution, backup power systems)
  • Specialist data centre installations
• Lead value engineering and cost optimisation initiatives during design and pre-construction stages

Project Controls & Reporting

• Act as Commission Manager, taking ownership of end-to-end cost delivery
• Manage cost planning, cost reporting, and forecasting across all project phases
• Lead preparation of monthly cost reports, cash flow forecasts, and commercial updates
• Monitor cost vs budget, identify risks, and implement mitigation strategies
• Ensure robust change management and cost control processes are in place

Financial & Risk Management

• Lead commercial management of contracts including NEC, FIDIC, or equivalent forms
• Review and assess contractor claims, variations, and final accounts, particularly for MEP works
• Drive commercial negotiations with contractors and suppliers
• Oversee invoicing, cost tracking, and financial reporting to ensure compliance
• Identify and manage project risks related to cost, procurement, and delivery timelines

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

Reporting to the Team Lead /Senior– Customer Service.   

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently,  employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Responsible :

• Guide and coordinate the development of creative assets across campaign touchpoints including (but not limited to) in-mall signages, directories, digital and social media materials
• Conduct regular audits to ensure visual consistency and quality across all in-mall communication touchpoints.
• Conceptualise and produce campaign key visuals and design assets supporting marketing activations and seasonal campaigns.
• Maintain strong relationships with creative vendors and service providers to ensure quality production and timely delivery.
• Support marketing activations through photography, videography and multimedia content creation.
• Coach and mentor Design team in technical guidance and training in multimedia tools including motion graphics, photography and content creation, upskilling and optimising efficiency, providing feedback and support regularly

Accountable:

• Champion for mall’s overall design aesthetic and ensure it is in accordance with brand guidelines and corporate identity
• Safekeeping of department’s production equipment, assets and media files
• Accountable for efficient utilisation of design and production budgets within approved campaign allocations.

Contribute:

• Share creative best practices and design inspiration to enhance marketing campaign effectiveness.
• Offer creative input and design perspectives during campaign planning discussions.
• Share innovative ideas to enhance visual storytelling and shopper engagement

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

The Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism—resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scal

The part you will play

As a Customer Service Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions. 

As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to, Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to make sure information and knowledge about the store, products, services, and promotions are updated for prime satisfaction of buyers.

As a Customer Service Representative, you will take charge of 

• Respond to buyer inquiries in a timely and accurate manner via chat.
• Identify the needs of buyers by asking relevant probing questions.
• Attend course refreshers to ensure knowledge about the products and promotions is up to date.
• Acknowledging and resolving buyer concerns and complaints.
• Analyze and report product and promotion issues.
• Update internal databases with information about product issues and valuable discussions with buyers.
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure prime satisfaction of each buyer who reached out via chat.

What we are looking for - the ideal profile

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
• Above Average English Communication Skills, both verbal and written
• Above Average Typing Speed
• Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
• Proficient in MS Word and Excel as well as Google Sheets
• Excellent in Problem-Solving skills, Effective Listening, and Proactive
• Ability to multitask, prioritize, and manage time effectively
• Advantage if has background or exposure to SEA E-Commerce Market

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

Role Summary:

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value. May informally guide junior CSMs.

Key Responsibilities:

• Account Management: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution.
• Client Satisfaction & SLA: Ensure SLAs are met across all assigned accounts to avoid escalations. Analyse recurring problems to decrease ticket volume from similar issues.
• Solution Improvement: Propose new and innovative SF-based solutions to increase client satisfaction index. Lead periodic service review discussions and present insights to clients.
• Opportunity Identification: Identify new change request and new module opportunities within assigned accounts. Propose effective SF solutions aligned to client pain points and business goals.

Functional Competency:

• Incident Management: Owns L1-L3 flows and minimises recurrence through root cause action.
• SLA Compliance: Ensures delivery practices consistently meet SLA thresholds.
• Operational Reporting: Identifies patterns and drives recommendations from reporting.

Behavioural Competency:

• Client Relationship: Drives relationship depth and account understanding.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Escalation Handling: Handles client escalations calmly and timely.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Consulting Skills: Leads workshops and extracts insights from discussions.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Retention: Drives renewals through proactive engagement.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.

• Bachelor's degree from a recognized institution.
• 4–7 years of experience in HRIS, AMS, or customer success roles.
• HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred.
• Strong interpersonal skills and a client-first mindset.
• Certifications: SAP SuccessFactors Certification (preferred).

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

Job Description:

• Maintains customer records by updating account information
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Upsell & Cross selling skills in the hospitality business
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What will you do:

• Supporting to deliver a best in class regional customer experience via our omni-channel support (phone, email, chat). Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• Taking ownership of customer success metrics, including NPS, CSAT, from a company to a personal level.
• Keeping ahead of industry developments and applying best practices to areas of improvement.
• Collaborating with internal stakeholders to develop campaigns, service procedures, policies and standards that maintain a world class customer experience. 
• Demonstrating strong personal values and a commitment that is in line with our mission and company values

What are we looking for:

• Have attention to detail and a strong sense of accountability.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Enjoy working in fast-paced start-up environments, where uncertainty is a given!
• Proficiency in English both written and verbal is required.

Role Summary

A leading project management and construction delivery organisation is seeking an experienced Contract Administrator to support its project teams. This role is ideal for a senior professional who excels in contract interpretation, claims management, documentation, and stakeholder coordination—ensuring projects run smoothly and fully comply with contractual obligations.

Key Responsibilities

Contract Administration & Daily Project Support

• Manage the day‑to‑day contractual administration of assigned projects, ensuring all contractual and claim‑related events are monitored, documented, and escalated when necessary.
• Provide early identification of potential risks and opportunities, recommending proactive measures to the project team.
• Interpret contract terms and work closely with project managers, site teams, and legal representatives when contractual issues arise.

Correspondence & Documentation

• Review, log, track, and manage all incoming and outgoing project correspondence.
• Draft contractual letters, coordinate reviews with project management and senior stakeholders, and ensure timely issuance.
• Support the setup and oversight of document control systems.
• Maintain comprehensive records including correspondence, meeting minutes, photos, and other relevant documents.

Meetings & Stakeholder Engagement

• Participate in internal project status meetings, providing updates on claims, risks, and contractual matters.
• Attend and support client, consortium, supplier, and technical meetings when required.
• Review minutes of meetings to ensure accuracy and proper documentation.
• Assist in organising workshops to enhance claim and change management awareness among project team members.

Reporting

• Support project reporting requirements by contributing contractual insights and documentation.
• Prepare monthly reports for senior management detailing Notices of Claim, active claims, change orders, key correspondence, and significant upcoming events.

Claims Management

• Manage both incoming and outgoing claims throughout the project lifecycle.
• For incoming claims: verify entitlement, collect supporting records, assess risks, and develop defensive strategies with the project team.
• For outgoing claims: prepare claim notifications, compile substantiation, draft formal claim submissions, and support negotiation processes.
• Ensure all claims are handled in accordance with contractual deadlines and requirements.

Dispute Resolution

• Assist senior management and legal teams with dispute resolution processes, including document preparation and detailed investigation of contractual issues.

Project Acceptance & Closeout

• Support the process of obtaining acceptance certificates and verifying that contractual deliverables have been fulfilled.
• Ensure all contract administration records are properly archived after project completion.

• Lead, coach, and supervise a team of 5 Customer Service Executives.
• Monitor daily performance, ticket volume, and response quality.
• Manage team schedules, attendance, and workload distribution.
• Foster a service-oriented, accountable, and collaborative team culture.
• Maintain high standards for response quality, professionalism, and resolution accuracy.
• Monitor service metrics such as response time, resolution time, and customer satisfaction
• Identify recurring issues and recommend process or product improvements
• Work closely with Product, Sales, and Tech teams to resolve platform-related problems
• Continuously improve support workflows to increase efficiency and customer satisfaction
• Prepare weekly or monthly performance reports for management
• Ensure compliance with company policies and service standards

What You'll Do:

• Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

RESPONSIBILITIES

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data
• Deliver reports and presentations (category overview as well as issue-based) building a story and recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

Primary Function of Position:

The Senior Manager, Customer Training and Genesis will report to the VP, Customer Training and Genesis, WW Indirect Mkts. As a senior member of the customer training leadership team, this individual will be a key player in leading and developing System Technology and Application training programs. The Senior Manager, Customer Training, will lead the team in the continuous improvement of these training programs, will effectively manage and develop a team of Trainers and collaborate with the VP to effectively support Training Center operations and deliver results. This leader will expand the utilization of Intuitive Surgical technologies within territory by partnering with customers, distributors and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. Additionally, the Senior Manager, Customer Training and Genesis will manage a team of field-based consultants and specialists focused on delivering best practices in successful management of sustainable robotic surgery programs with an emphasis on standardization, efficiency and safety.

Roles and Responsibilities:

• Collaborates with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training and consulting support is properly allocated to meet the needs of the business.
• Measures training and consulting effectiveness and leads initiatives to improve programs. Routinely develops new or improved Customer Training offerings. Relied upon to consistently oversee and/or otherwise design/deliver training and consulting programs of considerable, measurable impact.
• Manages the integration of new technologies, products, and training models
• Manages training center logistics, inventory, calendar; consistently seeks operational efficiencies. Develops novel solutions to meet complex requirements. Independently and effectively manages budgets and other resources.
• Hires, develops, and trains members of the customer training team and Genesis team to support the growing and evolving needs of the company; mentors experienced team members and develops future leaders; mentors and develops existing leaders.
• Manages or oversees proper workflow, inventory, and safety adherence, as necessary.

• Develops sustained competency of the Trainers in the following areas:
  • System Technology and Ion
  • System Applications
  • Training Pathway process
  • Training/coaching techniques and methodologies
• Manage initiatives within customer accounts in territory

• Set and manage implementation goals
• Educate sales team on best practices of Genesis program utilization and how to implement within their territories
• Drive alignment of program with sales teams and ecosystem partners within territory through collaboration with regional leaders
• Manage T& E budgets across team
• Participate in project teams or otherwise provide support, feedback and insight related to product integration to marketing, product development, and regulatory teams
• Manage requests for field support related to product CAPA as needed
• Present metrics and milestones at department and executive meetings
• Create & report outcomes of relevant (electronic) surveys
• Leads high-level projects that impact the entire organization
• Plays a lead role in strategic planning within PEPS organization and with cross-functional groups.
• Manages the Customer Training and Genesis tactics and goals that align with the business & commercial strategy for the region.
• Routinely solves complex problems that enable the team to make significant progress.
• Regularly defines and assigns stretch goals for the team and individuals on the team, driving for ever-increasing standards, performance, results, and team competencies. Sets and holds individuals and teams accountable for very high standards of competencies and overall performance.
• Effectively manages diverse communications cross-functionally, internally, and externally.  Effectively captures and represents the voice of the function and ISI overall.  Effectively distills complexity and provides clear and actionable direction and information.