About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to join our Malaysia boutique team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients.

• You love APM Monaco
• Minimum of 1 year of working experience in luxury retail / fashion retail
• Track record of outstanding sales performance
• Able to manage store operation and visual merchandising independently
• Fluency in English, other languages would be a plus
• Teamwork spirit and proactive attitude
• Approachable personality and customer-service oriented
• Attractive and competitive package is offered
• Working location: 1 Utama Shopping Centre
• Immediate availability is preferred

Role Summary:

Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance, and identifying opportunities to grow account value. May informally guide junior CSMs.

Key Responsibilities:

• Account Management: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution.
• Client Satisfaction & SLA: Ensure SLAs are met across all assigned accounts to avoid escalations. Analyse recurring problems to decrease ticket volume from similar issues.
• Solution Improvement: Propose new and innovative SF-based solutions to increase client satisfaction index. Lead periodic service review discussions and present insights to clients.
• Opportunity Identification: Identify new change request and new module opportunities within assigned accounts. Propose effective SF solutions aligned to client pain points and business goals.

Functional Competency:

• Incident Management: Owns L1-L3 flows and minimises recurrence through root cause action.
• SLA Compliance: Ensures delivery practices consistently meet SLA thresholds.
• Operational Reporting: Identifies patterns and drives recommendations from reporting.

Behavioural Competency:

• Client Relationship: Drives relationship depth and account understanding.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Escalation Handling: Handles client escalations calmly and timely.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Consulting Skills: Leads workshops and extracts insights from discussions.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Retention: Drives renewals through proactive engagement.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.

• Bachelor's degree from a recognized institution.
• 4–7 years of experience in HRIS, AMS, or customer success roles.
• HRIS Configuration knowledge; Core HR / or Payroll expertise highly preferred.
• Strong interpersonal skills and a client-first mindset.
• Certifications: SAP SuccessFactors Certification (preferred).

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Our Homescan Helpdesk Assistant is mainly to support our Singapore Consumer Panel from helpdesk, communication to data quality in the aim of ensuring our Global KPI’s are met and achieving a well-balanced and compliant panel.

• Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited to meet our sample target.
• Regular Compliance Control Checks – Conducting weekly quality control phone calls to ensure our panel to stay active, compliance and other related tasks.
• Helpdesk – Providing assistance / information for incoming and follow-up helpdesk queries including incoming phone calls, voice mails and emails from panel members, requesting supplies and resolving any technical queries. Helpdesk to log tickets in panel management system and raise tickets for any technical support etc.
• Panel Demographic Updates – Notifying competition winners, yearly members’ profile update, dispatch follow up and any other ad hoc survey calls
• Reporting of Feedback – Able to pick up trends, filter feedback through positive/negative reporting from panel members

• Key person for Security of the Centre.
• Monitor and ensure compliance on local authority regulations and Safety & Security Manual compliance especially on threat, burglary, theft & fraud, crime, access control and robbery.
• To identify potential security threats and propose remedial actions/measure to the Assistant Safety & Security Manager.
• To monitor and conduct inspection as pre-required interval for the security system to ensure the systems are always in working and proper functions as per requirement.
• Manage Fire Command Centre (FCC) daily operations and response to any emergency situations and proper document it.
• To monitor outsource security overall daily operations performance to ensure the duty is carry out in accordance to the job scopes and responsibility for smooth operations and security of the Centre’s operations.
• To prepare security roster to ensure smooth operations performance accordance to the scopes and responsibility.
• To conduct safety & security related training to securities to ensure comply requirement and interval.
• To work with security to oversee and monitor the fire system, access control, CCTV and PA system to ensure in good working order. 
• First response to security related incident and carry out investigation to gather relevant information and recommend prevention action and counter measure to prevent the similar occurrence.
• Liaise with local authority and assisting in crime investigation, incident, lost & found items and other related matter.
• To carry out the inspection to emergency equipment to ensure it is always is ready to use condition.
• First response to the Centre’s emergency and report to situation to the on Duty Manager.
• To lead and oversee the Carpark facilities of the Centre and ensure carpark operational control, systems and payment platforms are running in good condition.
• To provide carpark occupancy monitoring and data analysis report and contribute to budgeting and income performance analysis.
• Collaborate and coordinate with security personnel on all aspects of carpark operations.
• Demonstrate and maintain a professional and productive relationship with state authorities.
• To send the lost and found items to the nearest police station.
• Perform other responsibilities as assigned by superior or management from time to time.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

In this role you will be part of a Field Service team providing a prompt and effective service to customers within the Water, Power, Petrochemical oil & gas and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

requirements.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Experience in Operations and service industries will be an added advantage.
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function. This role encompasses the development and execution of comprehensive service strategies, team leadership, and cross-functional collaboration to ensure superior customer satisfaction and business performance.

**Key Responsibilities:**

• Develop and execute after-sales service strategies, including service network optimization, quality assurance, spare parts management, warranty program administration, and customer loyalty initiatives.
• Lead, mentor, and manage service teams to consistently achieve service level agreements and performance targets.
• Monitor and enhance customer satisfaction through key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, while implementing effective complaint resolution protocols.
• Collaborate with sales, marketing, and logistics departments to align after-sales operations with organizational business objectives.
• Oversee budgeting and financial management for service operations to optimize resource allocation and profitability.
• Ensure full compliance with Bosch regulations, industry standards, safety requirements, and quality control procedures.
• Conduct comprehensive analysis of service data to identify operational trends, implement process improvements, and minimize downtime and recurring issues.
• Cultivate and maintain strategic relationships with key service partners and network providers to enhance service delivery capabilities and resolve escalated customer concerns.
• Generate detailed performance reports on service metrics, including critical KPIs such as average service time, rejection rates, and after-sales revenue generation.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Job Description:

• Maintains customer records by updating account information
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Upsell & Cross selling skills in the hospitality business
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

Specification of work task or Main Responsibilities and Duties:

Repair Service Engineer with repair shop duties is responsible for diagnosing, repairing, and testing equipment, machinery, or electronics - either directly on-site at machine or in the service room's workshop.

• Very hand on oriented person. Figuring out how to repair/overhaul parts of semiconductor final test machines and afterwards defining procedures how to repair
• Experience in mechanical repair and/or electronics repair is a must
• Diagnose and troubleshoot mechanical and electrical issues in supporting equipment like Work piece carrier, Trax, board, module and other relevant Equipment/Production.
• Identifying the root cause of supporting equipment malfunctions and performing necessary repairs, which may involve disassembling, replacing parts, and reassembling.
• Conducting regular inspections and preventative maintenance to ensure supporting equipment runs smoothly and to identify potential problems.
• Maintaining accurate records of repairs and maintenance activities
• Ensuring all repairs and maintenance activities adhere to safety regulations and procedures
• Recommending improvements to maintenance procedures and equipment to enhance efficiency and reliability
• Support and train Technician in execution of repairing activities.
• Align changes with lead plant engineering
• Electrical buyoff for Equipment (MST-FCM)
• Arrange supplier to perform Automatic shelf System (E.g.: Modular/Kardex) service and maintenance together with spare part team.
• Providing technical assistance to other engineers, technicians, or users of the equipment only assign by Team Lead/Department head.
• Take care of spare parts and consumables which are not ordered under the standard spare part process with automatic reordering once stock limit reached
• Execute any other related duties aligned in Daily Leadership Routine and assigned by Team Leads/Department Head.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What will you do:

• Supporting to deliver a best in class regional customer experience via our omni-channel support (phone, email, chat). Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• Taking ownership of customer success metrics, including NPS, CSAT, from a company to a personal level.
• Keeping ahead of industry developments and applying best practices to areas of improvement.
• Collaborating with internal stakeholders to develop campaigns, service procedures, policies and standards that maintain a world class customer experience. 
• Demonstrating strong personal values and a commitment that is in line with our mission and company values

What are we looking for:

• Have attention to detail and a strong sense of accountability.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Enjoy working in fast-paced start-up environments, where uncertainty is a given!
• Proficiency in English both written and verbal is required.

Role Summary

A leading project management and construction delivery organisation is seeking an experienced Contract Administrator to support its project teams. This role is ideal for a senior professional who excels in contract interpretation, claims management, documentation, and stakeholder coordination—ensuring projects run smoothly and fully comply with contractual obligations.

Key Responsibilities

Contract Administration & Daily Project Support

• Manage the day‑to‑day contractual administration of assigned projects, ensuring all contractual and claim‑related events are monitored, documented, and escalated when necessary.
• Provide early identification of potential risks and opportunities, recommending proactive measures to the project team.
• Interpret contract terms and work closely with project managers, site teams, and legal representatives when contractual issues arise.

Correspondence & Documentation

• Review, log, track, and manage all incoming and outgoing project correspondence.
• Draft contractual letters, coordinate reviews with project management and senior stakeholders, and ensure timely issuance.
• Support the setup and oversight of document control systems.
• Maintain comprehensive records including correspondence, meeting minutes, photos, and other relevant documents.

Meetings & Stakeholder Engagement

• Participate in internal project status meetings, providing updates on claims, risks, and contractual matters.
• Attend and support client, consortium, supplier, and technical meetings when required.
• Review minutes of meetings to ensure accuracy and proper documentation.
• Assist in organising workshops to enhance claim and change management awareness among project team members.

Reporting

• Support project reporting requirements by contributing contractual insights and documentation.
• Prepare monthly reports for senior management detailing Notices of Claim, active claims, change orders, key correspondence, and significant upcoming events.

Claims Management

• Manage both incoming and outgoing claims throughout the project lifecycle.
• For incoming claims: verify entitlement, collect supporting records, assess risks, and develop defensive strategies with the project team.
• For outgoing claims: prepare claim notifications, compile substantiation, draft formal claim submissions, and support negotiation processes.
• Ensure all claims are handled in accordance with contractual deadlines and requirements.

Dispute Resolution

• Assist senior management and legal teams with dispute resolution processes, including document preparation and detailed investigation of contractual issues.

Project Acceptance & Closeout

• Support the process of obtaining acceptance certificates and verifying that contractual deliverables have been fulfilled.
• Ensure all contract administration records are properly archived after project completion.