We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

1. Position Overview

The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards.

2. Core Service & Operational Responsibilities

The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements:

• Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team.
• Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
• Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
• Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
• Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective.
• Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions.

3. Fleet & Equipment Management

The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards.

• Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections.
• Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness.
• Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy.
• Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises.
• Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook.

4. Stock & Warehouse Controls

To maintain stock integrity and branch efficiency, the ASM shall:

• Monitor proper stock issuance and returns for all service teams on a weekly basis.
• Attend and lead monthly stock takes and conduct regular vehicle stock audits.
• Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan
• Related (EFR) equipment.
• Verify that all actual preparation costs are accurately captured and recorded within the company system.

5. People Management & Staff Development

As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery.

• Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval).
• Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies.
• Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.

6. Quality Assurance (QA) & Performance Monitoring

The following quality standards and performance audits must be strictly enforced:

• Direct regular Quality Control (QC) checks and follow up on client complaints to ensure total ownership of service problems.
• Ensure OCS 224 compliance: Resolve all customer callouts within 24 hours to prevent further escalation.
• Audit the duties of Service Supervisors on a monthly basis.
• Audit each Service Technician according to company requirements (TPA Assessment).
• Carry out regular service audits across all branch service areas.
• Verify that all supervisors meet their established monthly KPIs.

7. Administrative & Reporting Protocols

The ASM must maintain rigorous administrative accountability. Weekly status reports must be provided to the Branch Operations Manager covering the State of Service, Supervisor issues, Customer issues, and other operational concerns. Formal weekly and monthly meetings must be conducted with supervisors and technicians; formal minutes are mandatory for all meetings and must be filed accordingly. All reports, stock returns, and e-claims must be prepared accurately and dispatched promptly to the Head Office.

8. Health, Safety, and Environment (SHE) Compliance

The ASM has a legal obligation to enforce a safe working environment. You are required to:

• Enforce OSHA 1994: Apply the requirements of the Occupational Safety & Health Act 1994, ensuring all subordinates understand their legal obligations.
• Ensure Chemical Safety: Direct the safe handling, storage, and application of all chemicals to eliminate untoward risks to staff.
• Conduct Monthly Inspections: Inspect all service vehicles monthly to ensure they are roadworthy and safe.
• Direct Safe Systems of Work: Provide site-specific risk assessments and issue written work instructions for all activities to ensure employees work without risk to health.
• Rectify Deficiencies: Immediately rectify all deficiencies identified during audits or inspections.
• Participate in Reviews: Attend and contribute to monthly SHE review meetings.

9. Cross-Functional Collaboration & Professional Conduct

The ASM serves as an "Agent of Best Practice," promoting the company’s gold standards and transmitting these practices to all supervisors and coordinators.

• Sales Relationship: Maintain cooperative relations with the Sales Team by providing high-quality sales leads and customer feedback.
• Sales Support: Assist the Sales Team in achieving branch targets by providing technical support for special surveys and sales presentations.
• Self-Improvement: Commit to continuous professional development through private study, technical literature, membership of professional associations, and attendance at relevant industry courses.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience
• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

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PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

Role Description:

• Responsible for providing professional maintenance, inspection, troubleshooting, and repair services for industrial cranes and hoists. This role plays a critical part in ensuring customer equipment operates safely, reliably, and efficiently, while representing the Konecranes brand with strong technical expertise and customer service. Perform preventive maintenance not requiring compliance inspections, corrective maintenance, retrofits, crane installation or commissioning. Technicians can be further classified into "Maintenance Technician" or "Inspector" (i.e. those predominantly performing preventive maintenance) and "Service Technicians" (i.e. those predominantly performing maintenance and retrofits).

Key Tasks :

• Perform preventive maintenance, inspections, troubleshooting, and repairs on overhead cranes, hoists, and related lifting equipment at customer sites.
• Diagnose mechanical, electrical, and control system faults and implement corrective actions.
• Carry out load testing, adjustments, calibrations, and commissioning of crane systems as per company standards and safety requirements.
• Complete service reports, job documentation, and recommendations for customers accurately and on time.
• Provide technical support and professional advice to customers regarding equipment condition, safety risks, and service solutions.
• Ensure all work complies with Konecranes safety policies, ISO standards, and statutory regulations.
• Support emergency call-outs and breakdown service as required.
• Collaborate with the Service team to improve service delivery, technical skills, and customer satisfaction.
• Maintain company tools, service vehicle, and equipment in safe and proper working order.
• Awareness of ISO 14001 & 45001 Standards

In this role you will be part of a Field Service team providing a prompt and effective service to customers within the Water, Power, Petrochemical oil & gas and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Job Summary

We are seeking an experienced Contract Manager to support the delivery of large-scale data centre / mission-critical developments. This role will be responsible for managing the full spectrum of contractual and commercial activities, ensuring that projects are delivered in line with contractual obligations, commercial strategy, and risk management protocols.

The successful candidate will play a key role in administering contracts, managing claims and variations, and supporting procurement and delivery teams across high-value CSA and MEP packages.

Key Responsibilities

Contract Administration & Governance

• Manage and administer contracts across the project lifecycle, ensuring compliance with agreed terms and conditions
• Oversee contract documentation, including subcontracts, amendments, and change orders
• Ensure adherence to contract frameworks (e.g., FIDIC, NEC, or bespoke client contracts)
• Provide guidance to project teams on contractual obligations, rights, and risk exposure

Commercial & Claims Management

• Lead the assessment and management of variations, claims, and disputes, particularly for MEP and specialist packages
• Review contractor submissions including EOT (Extension of Time), cost claims, and change requests
• Support negotiation and resolution of commercial issues with contractors and vendors
• Maintain detailed records to support commercial positions and dispute avoidance

Procurement & Package Management

• Support procurement activities including preparation of tender documentation, contract terms, and bid evaluations
• Provide input on contract strategy for key packages such as:
  • Mechanical systems (HVAC, cooling infrastructure)
  • Electrical systems (MV/LV, UPS, generators)
  • Specialist data centre equipment and installations
• Ensure contracts are aligned with project delivery strategies and timelines

Risk & Compliance Management

• Identify and manage contractual and commercial risks across the project
• Ensure all contractual processes meet internal governance and compliance standards
• Support risk mitigation strategies through proactive contract management and issue resolution

Stakeholder Management

• Act as a key point of contact for contractual matters between clients, consultants, contractors, and internal teams
• Work closely with project managers, cost managers, and engineering teams to ensure alignment
• Facilitate effective communication and escalation of contractual issues when required

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

We are looking for a creative and detail-oriented Graphic Designer to join our team. This position will be responsible for creating visual content that enhances the hotel’s brand image, promotes our services, and ensures a cohesive aesthetic across all guest touchpoints.

• Create high-quality designs for print and digital collateral, including brochures, flyers, menus, room directories, banners, and advertisements.
• Design engaging visuals for social media platforms (Instagram, Facebook, LinkedIn), the hotel website, and email newsletters.
•  Ensure all designs adhere to the hotel’s brand guidelines (logo usage, color palette, typography) to maintain a consistent identity.
• Retouch and edit photos of rooms, food, events, and amenities for marketing use.
•  Assist different departments (e.g., Sales, Events, and F&B) with design needs for internal communications, signage, and promotional materials.
• Organize and maintain the hotel’s digital asset library (photos, logos, fonts).

We’re looking for a motivated and dynamic Service Operations Executive / Field Biologist to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Entomology background will be an added advantage
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Job Summary

As a Senior Cost Manager, you will lead the delivery of cost management services for large-scale data centre and mission-critical developments, with a strong focus on MEP (Mechanical, Electrical & Plumbing) systems and high-value packages.

You will be responsible for driving cost control, commercial strategy, and financial performance across the full lifecycle of projects, ensuring alignment with programme, procurement strategy, and delivery objectives. This role involves leading project teams, managing complex stakeholder environments, and overseeing commercial aspects of technically intensive works.

Team Leadership & Development

• Maintain the highest standards of professional integrity and commercial governance
• Lead and mentor cost management teams across multiple packages, including CSA and MEP disciplines
• Drive team performance in fast-paced, high-value project environments
• Support recruitment, onboarding, and capability building within the team

Client & Stakeholder Engagement

• Act as the key commercial interface for MEP contractors, specialist vendors, and consultants
• Coordinate closely with design, engineering, and project management teams to align cost and technical requirements
• Build strong relationships with stakeholders across procurement, construction, and commissioning phases
• Manage and resolve commercial issues relating to variations, claims, and change control

Project Strategy & Planning

• Develop and manage detailed cost plans, benchmarking, and estimating for data centre projects
• Provide cost advice on MEP systems including HVAC, electrical infrastructure (UPS, generators), and ELV systems
• Support procurement strategies for major trade packages such as:
  • Mechanical systems (cooling, chillers, CRAH/CRAC units)
  • Electrical systems (MV/LV distribution, backup power systems)
  • Specialist data centre installations
• Lead value engineering and cost optimisation initiatives during design and pre-construction stages

Project Controls & Reporting

• Act as Commission Manager, taking ownership of end-to-end cost delivery
• Manage cost planning, cost reporting, and forecasting across all project phases
• Lead preparation of monthly cost reports, cash flow forecasts, and commercial updates
• Monitor cost vs budget, identify risks, and implement mitigation strategies
• Ensure robust change management and cost control processes are in place

Financial & Risk Management

• Lead commercial management of contracts including NEC, FIDIC, or equivalent forms
• Review and assess contractor claims, variations, and final accounts, particularly for MEP works
• Drive commercial negotiations with contractors and suppliers
• Oversee invoicing, cost tracking, and financial reporting to ensure compliance
• Identify and manage project risks related to cost, procurement, and delivery timelines

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 

• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 

• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 

• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 

• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 

• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

Reporting to the Team Lead /Senior– Customer Service.   

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently,  employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Responsible :

• Guide and coordinate the development of creative assets across campaign touchpoints including (but not limited to) in-mall signages, directories, digital and social media materials
• Conduct regular audits to ensure visual consistency and quality across all in-mall communication touchpoints.
• Conceptualise and produce campaign key visuals and design assets supporting marketing activations and seasonal campaigns.
• Maintain strong relationships with creative vendors and service providers to ensure quality production and timely delivery.
• Support marketing activations through photography, videography and multimedia content creation.
• Coach and mentor Design team in technical guidance and training in multimedia tools including motion graphics, photography and content creation, upskilling and optimising efficiency, providing feedback and support regularly

Accountable:

• Champion for mall’s overall design aesthetic and ensure it is in accordance with brand guidelines and corporate identity
• Safekeeping of department’s production equipment, assets and media files
• Accountable for efficient utilisation of design and production budgets within approved campaign allocations.

Contribute:

• Share creative best practices and design inspiration to enhance marketing campaign effectiveness.
• Offer creative input and design perspectives during campaign planning discussions.
• Share innovative ideas to enhance visual storytelling and shopper engagement

About the Role

Responsible to lead and deliver the overall HR services, particularly in Payroll & Benefits services across the APAC countries under the Regional Shared Services Centre, focus on the internal client which includes managing critical service issues to resolution, liaising with countries HR Business Partners to ensure services meet required standards (inclusive of third party suppliers) and the ability to align to the business strategy in different countries within the SGS APAC region and imperatives to ensure the service delivery is in line with the requirements and expectations under the Service Level Agreement (SLAs).

Responsibilities

• Oversee the Payroll & Benefits functions / areas in the HR Shared Service Centre to ensure quality and efficiency of the services in line with the Service Level Agreement (SLAs) and fully comply to the related standard & legislation.
• Accountable for the timely delivery of the Payroll & Benefits services and processes, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as day-to-day liaison with different stakeholders in APAC countries.
• Establish and standardize work procedures and best practice across different countries to improve the efficiency of the shared service team.
• Ensure the necessary interface and infrastructures are in place to facilitate the services offer to the countries.
• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.
• Ensure the governance of the service operations, including managing the budget, schedule expenditures and cost effective measurements of the shared services.
• Carry out necessary standard and process audit to ensure the compliance and alignment of the HR practices across different countries legal requirements.
• Manage the shared service team and develop a high performance culture within the service centre.
• Analyse variances in operations and initiate gap / cost reduction as appropriate.
• Continue develop, implement and drive the new initiatives in HR services, including of process improvement, automation, resource management.
• Prepare activity, budget and performance activities reports to the management.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

The main purpose of the Service Administrator is to support Service Manager and wider service team with essential administration tasks whilst ensuring compliance is followed.  The role requires someone with the ability to multitask, work at a fast pace and execute actions with a high degree of accuracy. You will be required to work independently on tasks whilst also forming a key part of the Service Team.

Key Responsibilities and Outcomes:

Supporting service engineers in preparing documents for projects, shutdown activities etc.

Sending requested technical information to customers, locating this on the Rotork Internal Management System and emailing them as appropriate.

To maintain the data management system, which includes sales order registration, order entry and service order and revenue.

Any other duties deemed suitable in support of the department.

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to join our Malaysia team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

• You love APM Monaco
• Minimum of 5 years of working experience in luxury retail / fashion retail, with min. 2 years in managerial position
• Track record of outstanding sales performance and CRM
• Support Store-in-Charge in sales and operation management, KPI analysis, rostering, visual merchandising, CRM, team management
• Fluency in English
• Approachable personality and customer-service oriented
• Attractive and competitive package is offered
• Working location: 1 Utama Shopping Centre
• Immediate availability is preferred

Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.

• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of

The Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism—resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scal

The part you will play

As a Customer Service Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat from different e-commerce platforms. You are expected to handle received conversations professionally, clearly, and concisely to provide real-time help and solutions. 

As front-liners of the business, another critical component to this role is to be able to work closely with various internal and external departments that include, but are not limited to, Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to make sure information and knowledge about the store, products, services, and promotions are updated for prime satisfaction of buyers.

As a Customer Service Representative, you will take charge of 

• Respond to buyer inquiries in a timely and accurate manner via chat.
• Identify the needs of buyers by asking relevant probing questions.
• Attend course refreshers to ensure knowledge about the products and promotions is up to date.
• Acknowledging and resolving buyer concerns and complaints.
• Analyze and report product and promotion issues.
• Update internal databases with information about product issues and valuable discussions with buyers.
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure prime satisfaction of each buyer who reached out via chat.

What we are looking for - the ideal profile

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
• Above Average English Communication Skills, both verbal and written
• Above Average Typing Speed
• Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
• Proficient in MS Word and Excel as well as Google Sheets
• Excellent in Problem-Solving skills, Effective Listening, and Proactive
• Ability to multitask, prioritize, and manage time effectively
• Advantage if has background or exposure to SEA E-Commerce Market

We are looking for a motivated, dynamic Service Manager to join our team based in Seksyen U5 Shah Alam. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

In this role you will be responsible for:

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.