As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

• Prepare employment letters, register new hires for medical insurance, and update internal HR systems. Maintain accurate employee records and personal files (P-files).
• Support background checks and visa applications for new hires.
• Handle HR-related billing and reporting across Asia countries.
• Manage HR operations across Asia region (including probation tracking, contract renewals, job changes, terminations and more)
• Work closely with the business leaders as a strategic partner on HR matters.
• First point of contact for employees & managers to provide support for individual needs on HR processes.
• Prepare monthly payroll instruction file with supporting documents as per local legislations.
• Take initiatives to improve overall effectiveness of HR processes.

Team Leadership & Development

• Support the development of junior team members by providing day-to-day guidance, sharing technical knowledge, and encouraging collaboration.
• Contribute to a positive team culture by promoting open communication, mutual respect, and shared accountability.
• Demonstrate professionalism, reliability, and a proactive attitude in team interactions.
• Assist in onboarding new team members and helping them integrate into project workflows.

Client & Stakeholder Engagement

• Coordinate with clients, consultants, contractors, and suppliers to ensure smooth project execution and alignment with objectives.
• Facilitate regular stakeholder meetings and reporting to maintain transparency and progress visibility.
• Build productive working relationships with internal and external stakeholders through consistent follow-up and responsiveness.
• Support conflict resolution and issue management by escalating appropriately and offering practical solutions.
• Assist in onboarding new team members and helping them integrate into project workflows.

Project Planning & Execution

• Lead overall project management to ensure quality, cost, statutory compliance, safety, environmental standards, and scheduling requirements are met.
• Manage the implementation of the master programme, including materials and long lead items, ensuring alignment with project milestones and delivery timelines.
• Update and maintain the master programme and ensure short-term programmes—such as weekly work plans, look-ahead schedules, and inspection timelines—are reviewed and communicated effectively to all relevant stakeholders.
• Plan and organize statutory inspections and ensure timely approvals.

Site Coordination

• Monitor progress and quality through regular updates and collaboration with site teams or contractors.
• Ensure safety standards and compliance are implemented across all project activities.
• Support effective project administration, including documentation, reporting, and issue resolution.

Stakeholder Management

• Oversee and manage external consultants and multidisciplinary teams to ensure their deliverables align with the project’s strategic objectives, timelines, and budgetary constraints.
• Act as the key liaison between internal stakeholders and external consultants to maintain clear communication and ensure consistent progress toward project milestones.
• Facilitate and lead regular project progress meetings with consultants and stakeholders, ensuring alignment with project objectives.
• Foster a collaborative team environment and promote knowledge sharing across the project team.

Project Reporting

• Produce comprehensive project reports that capture key updates, risks, decisions, and action items to maintain transparency and informed decision-making.
• Prepare and manage project schedules using appropriate tools such as Microsoft Project, Primavera P6, or Excel, including baseline setting, critical path analysis, and progress tracking.

Procurement Management

• Manage the full procurement process for consultants, including drafting scopes, evaluating bids, and negotiating contracts.
• Ensure all procurement activities comply with internal policies and governance & compliance frameworks.
• Support timely engagement and onboarding of consultants aligned with project needs.
• Work closely with internal teams and consultants to ensure procurement outcomes support project goals.

The Product Design and Enhancement (PDE) team oversees all design-related activities within the Data Science unit at NIQ, establishing the foundation for Retail Index reporting. The principal duties of the PDE Manager for a specific market include:

• Conducting sample design, universe estimation, and other projects related to the Retail Index.
• Identifying quality risks and coordinating solutions.
• Engaging with stakeholders regarding project scope, execution, data exchange, and outcomes.
• Performing expert-level analysis of results and delivering insightful presentations.
• Collaborating effectively in a virtual multi-country environment, necessitating clear communication with colleagues in various countries.
• Utilizing dedicated software along with ad hoc programming and data mining.
• Identifying opportunities for innovation and tool development in a dynamic work environment.
• Analyzing processes within the scope of responsibilities and providing recommendations for improvements.

Job Description:
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments. 

The Intelligence & Data Solutions (IDS) team at VCA consists of data scientists, analysts, and engineers who provide analytics solutions. Their goal is to leverage VisaNet, one of the largest datasets globally, to help clients enhance their performance and increase profitability. 

What a Data Scientist, VCA does at Visa:
We are looking for a Data Scientist to join our VCA team in Malaysia. This role requires transforming raw data into actionable insights that drive business strategies, improve execution and performance of the full cardholder lifecycle. 

The ideal candidate will work closely with Visa’s clients to gather and manage project inputs, analyze data to form conclusions and recommendations, execute and analyze results to improve outcomes. 

Key Responsibilities:

• Lead, execute, and deliver data science projects for Visa's key clients. 
• Develop project scopes, methodologies, and implement solutions using appropriate tools. 
• Understand the Client’s current initiatives and priorities and align with key stakeholders.
• Manage and deliver analytics projects from conception to completion with actionable insights and recommendations. 
• Gather and analyze data from VisaNet (i.e., Visa’s transaction data), client’s owned data and 3rd party data sources to understand customer behavior, preferences and trends to help business develop business strategies, optimization activities and improvement of products, marketing techniques. 
• Maintain quality control and documentation for projects. 
• Innovate with Visa's and client data to meet needs. 
• Clearly communicate the findings and recommendations from analysis, drive deployment and implementation of analytics solutions, and track business value impact. 
• Independently develop and articulate a compelling storyline with clear insights and actionable recommendations for clients. 
• Actively seek out opportunities to innovate by using non-traditional data and new modelling techniques fit for purpose to the needs of our clients. 
• Structure documents and project deliverables leveraging data insights and client inputs. 
• Foster thought leadership and innovation in data science. 
• Manage communication with clients and stakeholders. 
• Identify opportunities for innovation using new techniques. 
• Build visualization capabilities to address client problems. 
• Identify market trends through deep analysis of payment industry information. 
• Manage the transfer of technical knowledge for business solution implementation. 

Client Management: 

• Manage and take ownership of all data-related client deliverables and discussions 
• Navigating complex team dynamics 
• Work independently, seeking guidance as needed while ensuring ownership 
• Influence multiple teams they work with or lead

*This is a hybrid position, expectation of days in the office will be confirmed by your Hiring Manager. 

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Handle insurance policy issuance, including generating accurate quotations and preparing cover notes within set timelines.
• Work closely with customers to gather required documents and ensure a seamless policy issuance process.
• Carefully review documents and cover notes for accuracy and completeness, enabling timely policy activation.
• Coordinate with insurance providers to follow up on pending approvals and ensure smooth processing.
• Manage customer accounts, addressing inquiries and maintaining satisfaction with our products and services.
• Contribute to team efforts by meeting sales and renewal targets.

WHAT WE EXPECT OF YOU:

• Minimum diploma in business, communications, or a related field.
• At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications.
• Proven hands-on experience in insurance issuance is a must.
• Experience in the insurance industry is a strong advantage.
• Strong attention to detail and excellent organizational skills.
• A customer-focused mindset with strong communication and problem-solving abilities.
• Self-reliance and adaptability to handle responsibilities independently.
• Leadership potential and a desire to grow into a people management role.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

Role Summary

A leading project management and construction delivery organisation is seeking an experienced Contract Administrator to support its project teams. This role is ideal for a senior professional who excels in contract interpretation, claims management, documentation, and stakeholder coordination—ensuring projects run smoothly and fully comply with contractual obligations.

Key Responsibilities

Contract Administration & Daily Project Support

• Manage the day‑to‑day contractual administration of assigned projects, ensuring all contractual and claim‑related events are monitored, documented, and escalated when necessary.
• Provide early identification of potential risks and opportunities, recommending proactive measures to the project team.
• Interpret contract terms and work closely with project managers, site teams, and legal representatives when contractual issues arise.

Correspondence & Documentation

• Review, log, track, and manage all incoming and outgoing project correspondence.
• Draft contractual letters, coordinate reviews with project management and senior stakeholders, and ensure timely issuance.
• Support the setup and oversight of document control systems.
• Maintain comprehensive records including correspondence, meeting minutes, photos, and other relevant documents.

Meetings & Stakeholder Engagement

• Participate in internal project status meetings, providing updates on claims, risks, and contractual matters.
• Attend and support client, consortium, supplier, and technical meetings when required.
• Review minutes of meetings to ensure accuracy and proper documentation.
• Assist in organising workshops to enhance claim and change management awareness among project team members.

Reporting

• Support project reporting requirements by contributing contractual insights and documentation.
• Prepare monthly reports for senior management detailing Notices of Claim, active claims, change orders, key correspondence, and significant upcoming events.

Claims Management

• Manage both incoming and outgoing claims throughout the project lifecycle.
• For incoming claims: verify entitlement, collect supporting records, assess risks, and develop defensive strategies with the project team.
• For outgoing claims: prepare claim notifications, compile substantiation, draft formal claim submissions, and support negotiation processes.
• Ensure all claims are handled in accordance with contractual deadlines and requirements.

Dispute Resolution

• Assist senior management and legal teams with dispute resolution processes, including document preparation and detailed investigation of contractual issues.

Project Acceptance & Closeout

• Support the process of obtaining acceptance certificates and verifying that contractual deliverables have been fulfilled.
• Ensure all contract administration records are properly archived after project completion.