描述：

我們正在尋找一位積極主動、以客戶為中心的人才加入我們的團隊，擔任客戶服務專員。在這個職位上，您將負責處理客戶諮詢，保持高水準的客戶滿意度和優質服務是您的首要任務。

工作地點：Menara MBMR，谷中城（可搭乘輕軌 Abdullah Hukum 和電動火車谷中城站抵達）

工作安排：輪班制（每週工作5天）

工作時間安排：週一至週五或週五至週二

週末：居家辦公

工作時間：上午9點至下午6點或中午12點至晚上9點（含1小時休息時間）

主要職責

• 透過 TikTok、Shopee、Lazada 和社群媒體處理客戶諮詢。
• 專業及時回覆問詢。
• 協助顧客處理訂單、配送及產品相關問題。
• 與內部團隊協調解決訂單或問題。
• 保持良好的客戶滿意度和優質服務。

技能與資格

• 至少1-2年客戶服務或電子商務經驗者優先考慮。
• 能夠讀寫（打字）馬來語、中文和基本英文。
• 歡迎應屆畢業生申請。
• 平日和週末均需輪班。
• 良好的溝通能力和基本的電腦/電子商務平台知識。

• 醫療津貼
• 伙食補貼
• 公積金 (EPF)、社保 (SOCSO) 和就業保險計劃 (EIS) 繳款
• 吉隆坡聯邦直轄區的所有公告假期
• 年假14天起
• 附近公共交通
• 免費零食
• 年輕開放的文化

Penerangan:

Kami sedang mencari Eksekutif E-dagang untuk bertanggungjawab ke atas prestasi pasaran dalam talian kami. Peranan ini memberi tumpuan kepada perancangan kempen, iklan platform, strategi jualan dan pelaksanaan, bukannya operasi asas.

Anda akan bertanggungjawab untuk meningkatkan jualan merentasi platform seperti Shopee, Lazada dan TikTok Shop, dengan bekerjasama rapat dengan pihak pengurusan dan pasukan dalaman.

Lokasi Operasi : Menara MBMR, Mid Valley (boleh diakses dengan LRT Abdullah Hukum & KTM Mid Valley)

Pengaturan Kerja : Isnin hingga Jumaat, di lokasi

Waktu bekerja : 9 pagi – 6 petang (termasuk rehat 1 jam)

Tanggungjawab Utama

Kempen & Strategi:

• Rancang dan laksanakan kempen bulanan dan mega (cth. 11.11, Hari Gaji, Hari Jenama, dll.)
• Cipta mekanik kempen (baucar, pakej, tawaran tambahan, GWP, strategi harga)
• Menyelaras garis masa kempen, aset dan penyerahan platform

Pemasaran & Iklan Prestasi

• Urus iklan Shopee / Lazada (Carian, Penemuan, Afiliasi, dll.)
• Optimumkan iklan berdasarkan ROAS, CPA, kadar penukaran dan prestasi jualan
• Optimumkan kata kunci, kreatif dan peruntukan bajet

Prestasi & Pertumbuhan Kedai

• Analisis prestasi kedai (trafik, penukaran, AOV)
• Kenal pasti peluang pertumbuhan dan SKU yang berprestasi rendah
• Mencadangkan penambahbaikan pada penyenaraian, harga dan promosi

Pelaporan & Analisis

• Menyediakan laporan prestasi mingguan & bulanan
• Analisis hasil kempen dan berikan pandangan yang boleh diambil tindakan
• Jejaki aktiviti pesaing dan trend pasaran

Kerjasama & Pemilikan

• Ambil alih platform dan KPI yang ditetapkan dengan pengawasan yang minimum
• Kenal pasti isu secara proaktif dan selesaikannya dengan cepat
• Bekerjasama dengan pasukan reka bentuk, operasi dan khidmat pelanggan

Kemahiran & Kelayakan

• 2–4 tahun pengalaman e-dagang secara langsung di Shopee, Lazada dan Tik Tok.
• Berasaskan data dan selesa bekerja dengan nombor.
• Proaktif, bertanggungjawab, dan teliti.

• Elaun Perubatan
• Elaun Makan
• Caruman KWSP, SOCSO & EIS
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Cuti tahunan dari 14 hari
• Pengangkutan awam berdekatan
• Snek percuma
• Budaya muda & terbuka

Penerangan:

Kami sedang mencari individu yang proaktif dan berfokuskan pelanggan untuk menyertai pasukan kami sebagai Eksekutif Khidmat Pelanggan . Dalam peranan ini, anda akan bertanggungjawab untuk mengendalikan pertanyaan pelanggan dan mengekalkan tahap kepuasan pelanggan yang tinggi serta kualiti perkhidmatan akan menjadi keutamaan utama.

Lokasi Operasi : Menara MBMR, Mid Valley (boleh diakses dengan LRT Abdullah Hukum & KTM Mid Valley)

Pengaturan Kerja : Berasaskan syif bergilir (5 hari bekerja seminggu)

Pengaturan Syif : Isnin hingga Jumaat atau Jumaat hingga Selasa

Hujung Minggu : Bekerja Dari Rumah

Waktu bekerja : 9 pagi-6 petang atau 12 tengah hari-9 malam (termasuk rehat 1 jam)

Tanggungjawab Utama

• Melayani pertanyaan Pelanggan melalui Tiktok, Shopee, Lazada dan media sosial.
• Menjawab pertanyaan secara profesional dan segera.
• Membantu pelanggan dengan pertanyaan berkaitan pesanan, penghantaran dan produk.
• Berkoordinasi dengan pasukan dalaman untuk penyelesaian pesanan atau isu.
• Mengekalkan kadar kepuasan pelanggan dan kualiti perkhidmatan yang baik.

Kemahiran & Kelayakan

• Minimum 1-2 tahun pengalaman dalam khidmat pelanggan atau e-dagang diutamakan.
• Boleh membaca dan menulis (menaip) dalam Bahasa Malaysia & Bahasa Cina & Bahasa Inggeris asas.
• Graduan baru dialu-alukan untuk memohon.
• Kerja syif pada hari bekerja & hujung minggu.
• Kemahiran komunikasi yang baik dan pengetahuan asas komputer/platform e-dagang.

• Elaun Perubatan
• Elaun Makan
• Caruman KWSP, SOCSO & EIS
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Cuti tahunan dari 14 hari
• Pengangkutan awam berdekatan
• Snek percuma
• Budaya muda & terbuka

Description:

We are looking for an E-commerce Executive to take ownership of our online marketplace performance. This role focuses on campaign planning, platform ads, sales strategy, and execution, rather than basic operations.

You will be responsible for growing sales across platforms such as Shopee, Lazada, and TikTok Shop, working closely with management and internal teams.

Working Location: Menara MBMR, Mid Valley (accessible by LRT Abdullah Hukum & KTM Mid Valley)

Working Arrangement: Monday to Friday, onsite

Working hour: 9am – 6pm (include 1 hour break)

Key Responsibilities

Campaign & Strategy:

• Plan and execute monthly and mega campaigns (e.g. 11.11, PayDay, Brand Day, etc)
• Create campaign mechanics (vouchers, bundles, add-on deals, GWP, pricing strategy)
• Coordinate campaign timelines, assets, and platform submissions

Performance Marketing & Ads

• Manage Shopee / Lazada ads (Search, Discovery, Affiliate, etc.)
• Optimize ads based on ROAS, CPA, conversion rate, and sales performance
• Optimise keywords, creatives, and budget allocation

Store Performance & Growth

• Analyse store performance (traffic, conversion, AOV)
• Identify growth opportunities and underperforming SKUs
• Propose improvements to listings, pricing, and promotions

Reporting & Analysis

• Prepare weekly & monthly performance reports
• Analyze campaign results and provide actionable insights
• Track competitor activities and market trends

Collaboration & Ownership

• Take ownership of assigned platforms and KPIs with minimal supervision
• Proactively identify issues and resolve them quickly
• Collaborate with design, ops, and customer service teams

Skills & Qualifications

• 2–4 years of hands-on e-commerce experience on Shopee, Lazada, and Tik Tok.
• Data-driven and comfortable working with numbers.
• Proactive, responsible, and detail-oriented.

• Medical Allowance
• Meal Allowance
• EPF, SOCSO & EIS contribution
• All gazetted holidays in Wilayah Persekutuan Kuala Lumpur
• Annual leave from 14 days
• Nearby public transport
• Free snacks
• Young & open culture

Job Description

How You Will Do It:

• Assist Shop Manager in daily shop operations and inventory monitoring
• Responsible for selling and promoting jewellery products
• Provide high class and professional customer service
• Assist colleagues in completing business
• Assist in daily departmental operations and product work
• Train new hires
• Provide feedback to staff about performance and expectations

What We Look for:

• Secondary level or above
• At least 3 years solid working experience in jewellery retail industry
• Strong selling and interpersonal skills
• Good communication and written skills on both English and Chinese including Cantonese and Mandarin
• Ability to work Saturdays and Sundays on a rotational roster

**Candidates with more solid & relevant working experience in jewellery retail industry will be considered for the post of Jewellery Sales Supervisor / Senior Jewellery Sales Supervisor**

Employee Benefits:

• Attractive remuneration package
• 10–12 days off per month
• Attendance bonus/ Meal allowance/ Sales commission/ Performance bonus(if applicable)
• Annual leave/ Birthday leave/ Full Paid Sick Leave
• Medical Insurance
• Professional on-the-job training (including product knowledge, customer service, and sales techniques)
• Development opportunities
• Staff Discount

Application Methods:

• Quick Apply: Electronic Job Application Form

https://hktfserver.gsgoldprice.com/JobApprovalGuanTest/

• Walk-in: Lukfook Branches – Applicants may visit during opening hours without prior appointment
• Lukfook Branches: 

1. Lot 2.102.00. Level 2, Elite Pavilion,168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia

2. Lot 119-120A, 1/F, Suria KLCC, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia

3. L1.99.0, Level 1, Tun Razak Exchange, 55188 Kuala Lumpur, Malaysia

4. Lot S-243A, Second Floor, Mid Valley The Gardens Mall, Lingkaran Syed Putra, Mid Valley City, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

• Email: [email protected]

Job Description

How You Will Do It:

• Assist to manage the operation of the Department
• Build up strong customer relationship
• Drives sales through effective merchandising and promotional activity
• Build up strong customer relationships and ensure high levels of customer satisfaction through excellent service and complaints resolution
• Provide feedback to staff about performance and expectations
• Responsible for managing the operation of the department, the flow of goods and improving the efficiency of employees
• Prepare sales and retail-related reports

What We Look for:

• With at least 8 years solid working experience in retail industry preferably with 4 years in jewellry or management
• Strong communication and customer service skill
• Good communication and written skills on both English and Chinese including Cantonese and Mandarin
• Strong business sense, with logical thinking and analytical ability
• Good leadership with ability to coach and motivate sales team to achieve sales target and high sense of responsibility
• Ability to work Saturdays and Sundays on a rotational roster
• Ability to work with POS systems, Microsoft applications and portable devices

**Candidates with more solid & relevant working experience and management in jewellery retail industry will be considered for the post of Jewellery Sales Manager **

Employee Benefits:

• Attractive remuneration package
• 10–12 days off per month
• Attendance bonus/ Meal allowance/ Sales commission/ Performance bonus(if applicable)
• Annual leave/ Birthday leave/ Full Paid Sick Leave
• Medical Insurance
• Professional on-the-job training (including product knowledge, customer service, and sales techniques)
• Development opportunities
• Staff Discount

Application Methods:

• Quick Apply: Electronic Job Application Form

https://hktfserver.gsgoldprice.com/JobApprovalGuanTest/

• Walk-in: Recruitment Centre – Applicants may visit during opening hours without prior appointment
• Recruitment Centre Address: Lot 2.102.00. Level 2, Elite Pavilion,168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
• Email: [email protected]
• Recruitment Hotline: +60 16-672 8243

Job Responsibilities

• Manage daily accounting transactions with accuracy and efficiency
• Handle full-set accounts, monthly management, and year-end financial reports
• Prepare and analyze monthly statements and management reports
• Monitor and update bank transactions and project advances
• Check and verify bills and claims
• Manage and prepare A/P and A/R transactions
• Maintain General Ledger and generate financial reports
• Assist with timely preparation of audit, tax, and other schedules
• Ensure all supporting documents (invoices, receipts, payment slips) are properly recorded
• Conduct debtor and creditor monitoring and analysis

Job Requirements

• Diploma, Degree or Professional Certificate in Accounting or related field
• Minimum 2 years of relevant working experience
• Proficient in Bahasa Malaysia, Mandarin, and English
• Strong attention to detail and organizational skills
• Able to work independently and meet deadlines

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities

主要職責：

• 為公司尋找潛在的商機。
• 制定和完善有效的銷售策略和行銷計劃。
• 建立聯繫、協調並跟進潛在客戶的專案線索。
• 向客戶、顧問、建築師、設計師等推廣、行銷和銷售公司全系列產品。
• 與所有業務夥伴建立、培養和維護良好的業務關係。
• 透過人脈拓展、電話推銷、實地考察和參與行業活動來獲取合格的銷售線索。
• 與內部各部門（專案、銷售等）協調。
• 追蹤銷售管道並完成每月目標。
• 密切注意市場趨勢、競爭對手和即將開展的項目。

主要要求：

• 26-35歲。
• 應徵者必須至少擁有商業或行銷專業的文憑/學位，並且至少有3年的銷售和行銷工作經驗。
• 高度的敬業精神、積極主動性和領導能力。
• 具備良好的人際溝通能力，能與組織內各級人員有效溝通。
• 具備較強的溝通能力，英語、馬來語及國語口語及書面表達能力俱佳。
• 熟悉Excel、Word等辦公室軟體者優先考慮。
• 自備交通工具
• 良好的人際溝通能力。
• 自我驅動，結果導向。
• 能夠獨立工作。

我們提供的服務：

• 我們將為入選者提供優厚的薪資待遇，包括獎金和醫療福利。
• 基本薪資為 3,800.00 馬幣以上，視工作經驗而定。
• 津貼：交通費、電話費等

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 開放文化

[PRIORITY HIRING IN LISTED COMPANY]

• Position Title: Assistant Accountant/Senior Accounts Executive.
• Position type: Permanent;Full-time.
• Salary: RM 4000-6000.
• Work location: Mid Valley City, Kuala Lumpur.
• Working hours: 8.30 am-5.30 pm (5-day week)

About the hiring company

This is a group of established companies listed in the main board of Bursa Malaysia. Their business are diversified. Their corporate head office is based at Mid Valley City, KL. Currently they are recruiting for degree accounting qualified candidates to join their finance team.

Roles & Responsibilities

This position will report to the senior Group Finance Manager.

Responsible for managing day-to-day accounting activities within the group of subsidiary companies. The successful candidate will be responsible for managing company's full set of accounts and prepare and produce basic financial reporting for the management.

Key duties:

*Production of month end management accounts including profit & loss, balance sheet and cash flow forecasting.

*Management of accruals, prepayments,depreciation and petty cash monthly journals.

*Reconciliation of monthly key ledger balance sheet and profit & loss accounts.

*Complete management reporting activities such as analysis and reconciliation reports.

*Maintain accounting records and databases.

Candidate Profile & Attributes

*Malaysians age below 40.

*Possess Bachelor degree in Accountancy or Professional qualification ACCA (Graduate or finalist).

*Candidates who have prior audit experience would be advantageous and a big plus to consider.

*Candidate for this role should be technical competent and up to date with all relevant technical accounting pronouncement and standards.

To be considered for this role, we are looking for candidates with good spoken and written command of English and conversant in BM and Chinese/Mandarin.

We are looking for candidates with positive work attitudes and who can take on challenging work. The successful applicants will need to have strong technical accounting skills, be prepared to be hands on and deal with details.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button below to submit your application.

Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: [email protected]

[Policy of free job placement for job seekers]

Yes, it is absolutely free to job applicants. Chrisjac as the recruitment partner does not impose any charges or fees to candidates who apply jobs under our recruitment services. Please do not provide your bank or payment details when applying jobs listed under Chrisjac Recruitment.

For more job openings, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【上市公司優先招募】

• 職位名稱：助理會計/高級會計主管。
• 職位類型：永久；全職。
• 薪資：4000-6000 馬幣。
• 工作地點：吉隆坡谷中城。
• 工作時間：上午 8:30 至下午 5:30（每週 5 天）

關於招募公司

這是一家在馬來西亞證券交易所主機板上市的成熟企業集團，業務多元化。其總部位於吉隆坡谷中城（Mid Valley City）。目前，他們正在招募擁有會計學位的人才加入其財務團隊。

角色與職責

該職位將向集團高級財務經理匯報。

負責管理集團旗下子公司日常會計事務。成功應徵者將負責管理公司全部帳目，並為管理層編制和製作基礎財務報告。

主要職責：

*編製月末管理帳目，包括損益表、資產負債表和現金流量預測。

*管理應計項目、預付款、折舊和零用現金的每月帳目。

*每月關鍵分類帳資產負債表和損益表的核對。

*完成管理報告活動，例如分析報告和核對報告。

維護會計記錄和資料庫。

候選人簡介及特質

*40歲以下的馬來西亞人。

*擁有會計學士學位或ACCA專業資格（畢業生或準畢業生）。

有審計經驗的候選人將是優勢，我們會優先考慮。

*該職位候選人應具備技術能力，並了解所有相關的技術會計準則和標準。

要申請此職位，我們正在尋找英語口語和書面表達能力良好，並且能流利使用馬來語和中文/普通話的候選人。

我們正在尋找工作態度積極、能夠勝任挑戰性工作的候選人。成功的申請者需要具備紮實的會計技術技能，能夠親力親為並注重細節。

如何申請

有意者請將履歷寄給我們審核。您也可以點擊下方「申請」按鈕，透過JOBSTORE線上提交申請。

或者，應徵者也可以直接將履歷寄至我們的信箱： [email protected]

[提供求職者免費就業安置政策]

是的，求職者完全可以免費使用我們的服務。作為招募合作夥伴，Chrisjac 不會向透過我們招募服務申請職位的候選人收取任何費用。請勿在申請 Chrisjac Recruitment 發布的職位時提供您的銀行或付款資訊。

更多職缺，請造訪我們的網站www.chrisjac.com.my

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

[PRIORITY HIRING IN LISTED COMPANY]

• Position Title: Assistant Accountant/Senior Accounts Executive.
• Position type: Permanent;Full-time.
• Salary: RM 4000-6000.
• Work location: Mid Valley City, Kuala Lumpur.
• Working hours: 8.30 am-5.30 pm (5-day week)

The hiring company

This is a group of established companies listed in the main board of Bursa Malaysia. Their business are diversified. Their corporate head office is based at Mid Valley City, KL. Currently they are recruiting for degree accounting qualified candidates to join their finance team.

Roles & Responsibilities

This position will report to the senior Group Finance Manager.

Responsible for managing day-to-day accounting activities within the group of subsidiary companies. The successful candidate will be responsible for managing company's full set of accounts and prepare and produce basic financial reporting for the management.

Key duties:

*Production of month end management accounts including profit & loss, balance sheet and cash flow forecasting.

*Management of accruals, prepayments,depreciation and petty cash monthly journals.

*Reconciliation of monthly key ledger balance sheet and profit & loss accounts.

*Complete management reporting activities such as analysis and reconciliation reports.

*Maintain accounting records and databases.

Candidate Profile & Attributes

*Malaysians age below 40.

*Possess Bachelor degree in Accountancy or Professional qualification ACCA (Graduate or finalist).

*Candidates who have prior audit experience would be advantageous and a big plus to consider.

*Candidate for this role should be technical competent and up to date with all relevant technical accounting pronouncement and standards.

To be considered for this role, we are looking for candidates with good spoken and written command of English and conversant in BM and Chinese/Mandarin.

We are looking for candidates with positive work attitudes and who can take on challenging work. The successful applicants will need to have strong technical accounting skills, be prepared to be hands on and deal with details.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button below to submit your application.

Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: [email protected]

[Policy of free job placement for job seekers]

Yes, it is absolutely free to job applicants. Chrisjac as the recruitment partner does not impose any charges or fees to candidates who apply jobs under our recruitment services. Please do not provide your bank or payment details when applying jobs listed under Chrisjac Recruitment.

For more job openings, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【上市公司優先招募】

• 職位名稱：助理會計/高級會計主管。
• 職位類型：永久；全職。
• 薪資：4000-6000 馬幣。
• 工作地點：吉隆坡谷中城。
• 工作時間：上午 8:30 至下午 5:30（每週 5 天）

招募公司

這是一家在馬來西亞證券交易所主機板上市的成熟企業集團，業務多元化。其總部位於吉隆坡谷中城（Mid Valley City）。目前，他們正在招募擁有會計學位的人才加入其財務團隊。

角色與職責

該職位將向集團高級財務經理匯報。

負責管理集團旗下子公司日常會計事務。成功應徵者將負責管理公司全部帳目，並為管理層編制和製作基礎財務報告。

主要職責：

*編製月末管理帳目，包括損益表、資產負債表和現金流量預測。

*管理應計項目、預付款、折舊和零用現金的每月帳目。

*每月關鍵分類帳資產負債表和損益表的核對。

*完成管理報告活動，例如分析報告和核對報告。

維護會計記錄和資料庫。

候選人簡介及特質

*40歲以下的馬來西亞人。

*擁有會計學士學位或ACCA專業資格（畢業生或準畢業生）。

有審計經驗的候選人將是優勢，我們會優先考慮。

*該職位候選人應具備技術能力，並了解所有相關的技術會計準則和標準。

要申請此職位，我們正在尋找英語口語和書面表達能力良好，並且能流利使用馬來語和中文/普通話的候選人。

我們正在尋找工作態度積極、能夠勝任挑戰性工作的候選人。成功的申請者需要具備紮實的會計技術技能，能夠親力親為並注重細節。

如何申請

有意者請將履歷寄給我們審核。您也可以點擊下方「申請」按鈕，透過JOBSTORE線上提交申請。

或者，應徵者也可以將履歷直接發送至我們的信箱： [email protected]

[提供求職者免費就業安置政策]

是的，求職者完全可以免費使用我們的服務。作為招募合作夥伴，Chrisjac 不會向透過我們招募服務申請職位的候選人收取任何費用。請勿在申請 Chrisjac Recruitment 發布的職位時提供您的銀行或付款資訊。

更多職缺，請造訪我們的網站www.chrisjac.com.my

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Commercial Strategy Development:

• Effectively execute established commercial strategies to achieve revenue targets and market penetration goals.
• Establish, document, and standardize operational workflows to ensure the sales team operate efficiently, minimize errors, and scale smoothly. 
• Analyze market trends, competitor activities, and customer needs to identify opportunities for growth.

Client Relationship Management:

• Build and maintain strong relationships with key clients, freight forwarders, and industry partners.
• Engage with clients to understand their needs and deliver tailored solutions, act as the primary point of contact for client troubleshooting and custom operational solutions. 

Sales and Freighter Management:

• Oversee sales activities  to achieve and exceed sales targets through proactive business development efforts.
• Monitor real-time market pricing dynamics and competitor rates. Prepare pricing proposals and recommend rate adjustments to the Manager based on operational costs and sudden market shifts. 
• Monitor and analyze forecasts and capacity allocations across freighters, passenger flights, and third-party providers, ensuring data accuracy and optimal load factor management.

Performance Analysis:

• Manage the data pipeline for sales performance and customer feedback for strategic decisions.
• Prepare and present reports with weekly/monthly performance metrics into actionable reports for the Manager, highlighting variances against targets. 

Collaboration and Coordination:

• Serve as the central operational bridge between sales, operations, and third-party freighter providers to ensure seamless booking-to-delivery workflows. 

Team Leadership:

• Conduct training and development programs to enhance the skills and effectiveness of the sales team.
• Coordinate the daily tasks of the junior sales executives. Assist in coaching sales techniques and operational logistics.

Qualifications & Experience

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong and proven understanding and network of the local and crossborder cargo air-freight landscape
• Analytical mindset with the ability to translate data into commercial decisions
• Demonstrated experience in a senior executive or assistant manager role with the ability to guide junior staff and manage cross-functional projects. 
• Bachelor’s degree in Business, Logistics, or related field.
• 3-5 years of business development experience, with at least 3 years in air cargo logistics or freight forwarding.
• Proven track record of achieving revenue growth and closing deals.
• Proven experience in designing workflows, writing SOPs, or structuring business processes.

PERSONAL ATTRIBUTES

• Strategic, commercially driven, and results-oriented
• Resilient and adaptable in a fast-paced, high-pressure environment
• High integrity and professionalism when handling sensitive commercial information

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About Intrepid

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel growth solutions for brands, covering marketplace management, social commerce, performance marketing, fulfillment, and data capabilities across the region.

As part of our growing Social Commerce team, you will support the operational processes behind creator commerce, livestream operations, affiliate campaigns, and financing & billing workflows across platforms including TikTok Shop, Shopee, and Lazada.

The Role

We are looking for a highly organized and detail-oriented Social Commerce Operations Specialist to support operational execution across financing, billing, creator operations, and campaign management workflows.

This role requires strong operational rigor, spreadsheet management capabilities, and cross-functional coordination skills to ensure smooth execution across internal stakeholders, brands, creators, and finance teams. The ideal candidate thrives in a fast-paced environment and is comfortable managing large operational datasets and multiple concurrent workflows.

Responsibilities

Financing & Billing Operations

● Support end-to-end billing and financing operational processes for livestream, affiliate, creator, and social commerce campaigns.

● Manage operational trackers for financing utilization, creator costs, campaign budgets, invoicing status, and payment reconciliation.

● Coordinate with Finance teams on invoice validation, payment processing, accrual tracking, and billing documentation.

● Reconcile campaign spend, platform reports, operational records, and payout trackers to ensure data accuracy.

● Monitor billing timelines and proactively resolve operational discrepancies or delays.

Social Commerce Operations

● Maintain and manage operational workflows across creator campaigns, livestream schedules, short video production, and affiliate operations.

● Coordinate with working teams to support campaign setup, booking coordination, deliverable tracking, and operational readiness across multiple brands and stakeholders.

● Consolidate and maintain large-scale Google Sheets trackers and operational dashboards.

● Ensure data accuracy and timely updates across all operational reporting structures.

Process Optimization & Reporting

● Identify opportunities to improve operational efficiency and reduce manual processes.

● Support workflow automation initiatives using Google Sheets formulas, App Scripts, and standardized operational templates.

● Generate regular operational reports covering financing utilization, billing status, campaign pacing, creator payouts, and operational KPIs.

● Support monthly business reviews, reconciliation exercises, and operational planning processes.

Stakeholder Management

● Work closely with Commercial, Creator Operations, Livestream, Production, Finance, and Brand teams to support campaign execution.

● Coordinate with external stakeholders including creators, agencies, and platform partners where required.

● Ensure operational processes are executed in accordance with internal SOPs and timelines.

● Bachelor’s degree in Business, Finance, Operations, Marketing, or related fields.

● 2–4 years of experience in eCommerce operations, finance operations, social commerce operations, campaign operations, or billing coordination.

● Advanced proficiency in Google Sheets or Microsoft Excel, including:

○ Pivot Tables

○ QUERY / lookup formulas

○ Data reconciliation

○ Reporting and tracker management

● Strong attention to detail and ability to manage large datasets accurately.

● Excellent organizational and time management skills.

● Strong communication and stakeholder management capabilities.

● Comfortable working in a fast-paced, dynamic, and performance-driven environment

Preferred Qualifications

● Experience supporting TikTok Shop, Shopee, Lazada, or social commerce ecosystems.

● Familiarity with affiliate, creator, livestream, or MCN operational workflows.

● Experience with Google Apps Script, workflow automation, or dashboard reporting tools is a plus.

● Prior experience in an agency, eCommerce enabler, or marketplace environment preferred.

About Intrepid

Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

The role:

As the Team Lead / Assistant Team Lead,  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

Responsibilities:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

Who we look for - the ideal profile:

• Fluent in English
• Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
• Experience with retail business will be an added advantage
• Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
• Strong track record of high-level negotiations with partners and successful internal/external relationship management
• Management: proven ability to manage a team. Ability to build team up, build processes, drive results and foster positive culture
• Solid Excel / Powerpoint skills

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Social Commerce Manager for our client, a leading global consumer goods company. Sitting at the intersection of creators, content and commerce, you'll drive growth across emerging platforms, unlock new opportunities, and help redefine how brands engage, influence and convert consumers in today's digital-first world.

Role: 

• Lead the growth and evolution of social commerce channels, developing strategies that drive sustainable GMV growth, improve ROAS, and strengthen affiliate and creator ecosystems.
• Identify, evaluate and pilot emerging commerce opportunities across new platforms and channels through structured test-and-learn initiatives with strategic partners.
• Own social commerce performance frameworks, leveraging data, measurement and reporting to uncover insights, optimize performance and drive business growth.
• Oversee social and influencer ecosystems, including creators, KOLs, MCNs, affiliate networks and agency partners, ensuring effective collaboration and measurable commercial impact.
• Lead end-to-end social campaign planning and execution, partnering with agency teams to deliver audience strategies, campaign deployment, content distribution and performance optimization aligned with brand objectives.
• Drive livestream and video commerce excellence by developing and operationalising performance scorecards that elevate channel effectiveness and commercial outcomes.
• Serve as a trusted advisor on social commerce, creator marketing and platform innovation, bringing forward emerging trends, opportunities and best practices to inform business decisions.
• Lead learning agendas across brands by translating insights into actionable recommendations, scaling successful initiatives and fostering a culture of continuous improvement.
• Build internal capabilities through training, coaching and knowledge-sharing programmes that strengthen social commerce, digital media and analytics expertise across stakeholder groups.
• Influence and engage cross-functional stakeholders through compelling storytelling, strategic recommendations and data-driven insights that support business objectives.
• Ensure all commerce, creator and livestream activities adhere to brand governance, compliance requirements and brand safety standards, safeguarding brand integrity across all touchpoints.

You:

• Bachelor's degree in Marketing, Business, Communications or a related discipline.
• 5+ years of experience in Social Commerce, Influencer Marketing, Digital Media, Performance Marketing or related fields.
• Demonstrated expertise in TikTok Shop and social commerce ecosystems, with a strong understanding of how content, creators and commerce work together to drive growth.
• Strong knowledge of social media platforms, creator economy trends, affiliate marketing models and platform best practices.
• Experience managing creators, influencers, agencies, MCNs, affiliate networks and cross-functional stakeholders.
• Commercially minded with a strong understanding of performance metrics, media optimisation and growth levers.
• Comfortable navigating ambiguity, identifying opportunities and turning insights into action.
• Strong communication, presentation and stakeholder management skills, with the ability to influence audiences at all levels.
• Passion for emerging technologies, digital culture and the evolving social commerce landscape.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of 

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts 
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals 
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat) 
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting 
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack.

Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines. 

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

We are looking for an experienced People Operation Specialist to you will be an active contributor in a wide range of HR activities. This will involve providing support on day to day HR operations including  onboarding, offboarding, payroll, employee engagement, culture, HR reporting, etc. You will also get a chance to participate in a host of HR projects. This role will be reporting to our  Regional People Operations Lead.

As a People Ops Specialist, you will take charge of

• Handle onboarding, offboarding and transfer administration for all people movements such as new hires, promotions, transfers, re-designation, resignations and terminations
• Support new joiners’ onboarding and leavers’ offboarding process, including collating staff movement announcements, planning and executing teams orientation and other engagement programs such as office welcome tour, interns community program
• Coordinates office facilities contracts and related operations
• Monitor, upkeep and ensure security and accuracy of employees' records and documents in HRIS
• Maintain and update employee handbook, guidelines, policies, and process flows.
• Process employee requests for information and related employment visas, permits, and regulatory applications
• Generate timekeeping and deductibles reports for payroll.
• Generate and analyze HR reports to improve efficiency and effectiveness of people decisions
• Participate and contribute towards implementation of local and regional HR projects, strategies and initiatives.
• Execute Employer Branding initiatives to build a powerful B2B brand presence that attracts top of funnel candidates
• Assist in implementing Performance Management process and Employee Relations
• Facilitate setup of Employee Engagement activities, including but not limited to Company Team building, and Country Town Halls, games nights, AMAs, events, etc
• Partake in research and development of Culture building initiatives, as well as learning and development opportunities for employees
• Assist in streamlining current HR processes and payroll  & benefits procedures
• Other ad-hoc tasks as assigned such as office management and administrative functions

What we are looking for - the ideal profile

• 2-4 years of relevant experience in the same role
• Business partnering mindset, proactive to stakeholders’ needs
• Highly motivated, nimble, and takes initiative to take up new challenges
• Self-starter, agile, and able to work independently
• Passion to create an inclusive, high performance and fun work culture
• Resourceful team player who is confident to bring ideas to the table
• Detailed-oriented with strong people, organizational, and administrative skills
• Proficient in MS Office 365 and MS office suite, as well as Google Suite
• Must be degree qualified, preferably with a specialization in Human Resources or Social Sciences, such as Psychology, Sociology, Economics, Organizational Behavior, and the like
• Knowledge of employment laws, e.g. Labor Code, Statutory Benefits, OSH and the like,  is an advantage
• Able to start work immediately or with short notice is an advantage

About the company:
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:

We’re looking for a proactive and detail-oriented Team Leader to oversee daily funding operations, manage escalations, and ensure smooth and compliant operational processes. You will lead and coach the team, monitor performance and service quality, resolve complex operational issues, and collaborate closely with cross-functional stakeholders including Compliance, Risk, Finance, and Customer Support. This role also involves driving process improvements, managing operational reporting, and supporting team development through training and coaching. If you are analytical, people-focused, and thrive in a fast-paced environment, we’d love to hear from you!

Job Responsibility

• Lead, coach, and supervise the daily performance of the team to ensure timely, accurate, and professional handling of funding operations, account-related inquiries, and escalated cases.
• Serve as the primary escalation point for complex operational, funding, or customer-related issues, providing guidance and resolution support to team members and stakeholders.
• Monitor team productivity, service quality, and compliance with company policies, SOPs, regulatory requirements, and internal service standards to ensure operational excellence.
• Conduct regular performance reviews, quality assessments, and coaching sessions to drive continuous improvement, employee development, and achievement of team KPIs.
• Oversee daily funding reviews, transaction processing, reconciliations, and case management activities to ensure operational accuracy, proper documentation, and timely completion.
• Analyze operational workflows, funding trends, and risk indicators to identify process gaps, operational inefficiencies, or abnormal activities, and implement corrective or preventive measures.
• Collaborate closely with internal departments including Compliance, Risk, Finance, Product, and Customer Support to resolve operational issues, improve processes, and ensure smooth cross-functional communication.
• Review and validate escalated funding investigations, risk assessments, and suspicious transaction cases, ensuring proper escalation, tracking, and resolution within established timelines.
• Prepare and maintain operational reports, performance dashboards, and management updates, providing insights and recommendations to support business decisions and risk mitigation initiatives.
• Drive continuous process improvement initiatives by identifying automation opportunities, enhancing workflows, and contributing to SOP development and operational optimization.
• Provide training, onboarding, and knowledge-sharing sessions to strengthen team competency, product knowledge, and operational readiness.

• Bachelor’s degree in Business Administration, Finance, Banking, Operations Management, or a related field preferred.
• Minimum 3-5 years of experience in fintech or financial services industries, with a focus on supporting Sales and Account Manager is required , at least 1–2 years in a leadership or supervisory role.
• Strong understanding of funding operations, transaction processing, reconciliations and operational workflows.
• Proven experience handling escalations, resolving complex operational or customer-related issues, and making sound decisions under pressure.
• Strong analytical and problem-solving skills with the ability to identify operational gaps, investigate abnormalities, and recommend effective solutions independently.
• Excellent leadership, coaching, and people management skills with the ability to motivate, guide, and develop team members effectively.
• Strong communication and interpersonal skills with the ability to collaborate professionally across multiple departments and stakeholder levels.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality and operational efficiency.
• Proficient in Microsoft Office applications, especially Excel, and comfortable working with operational systems, CRM platforms, or ticketing tools.
• Experience with Zendesk, payment systems, CRM platforms, or trading systems will be an added advantage.
• Strong sense of ownership, accountability, professionalism, and customer service orientation.
• Willingness to work on rotational shifts, weekends, or public holidays if operationally required.

.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

As an Livestream Production Assistant you will take charge of 

Responsibilities:

• OBS Stream Layouts: Build, test and run daily OBS profiles. Managing scenes, graphics overlays, bitrates and stream keys for TikTok Shop and Shopee Live.
• Chroma Key Management: Set up, light and pull clean green-screen keys, ensuring minimum to zero color bleed.
• Visual QC: Ensure all graphic assets are within a safe zone and product placements are visible
• Gear Assembly & Prep: Calibrate camera focus, exposure and position wireless microphones safely before going live.
• In-Stream Asset: Prepare and insert all promotional graphic overlays, lower-thirds and product pins on the broadcast platforms.
• Tier-1 Troubleshooting: Execute immediate on-floor fixes (eg; swapping dead mic batteries, restarting software, checking cables) to preserve maximum uptime.

• Experience: 1+ years of hands-on experience in livestream hosting support, e-commerce production or studio broadcast environments.
• OBS Fluency: Absolute technical comfort navigating OBS Studio (import assets to source, audio mixing filters and scene setup).
• Studio Mechanics: Practical understanding of basic multi-point lighting grids, green screens and camera operations.
• Agility: A fast-thinking technical mind that stays calm under the pressure of real-time broadcasting errors.