Key Responsibilities 

• Conduct in-store data collection and retail audits. 

• Recruit and maintain panel stores, distribute incentives, and build strong retailer relationships. 

• Support auditor hiring, training, supervision, and performance monitoring. 

• Handle ad-hoc requests, UC processes, and administrative tasks (cash advances, liquidation, etc.). 

• Ensure data quality by revisiting stores, troubleshooting issues, and supporting backend systems. 

• Collaborate with teams (MDQC, Data Ops, Data Sci, CSM) to uphold reporting integrity. 

• Contribute to team learning, share best practices, and support continuous improvement initiatives. 

Data Quality Focus 

• Maintain accuracy and integrity of collected data. 

• Explain and validate data movements store-by-store. 

• Reinforce quality KPIs and resolve issues (coding errors, unclear manuals, category definitions). 

• To perform assessment, audit and gap verification of clients and applicants in accordance with SGS requirements and customer’s global standard or management system.
• To conduct the audit presentations and prepare assessment reports within the timeline stipulated as per SGS and/or accreditation/oversight body requirements.
• To carry out the role as Lead Auditor effectively as per ISO 19011 (Auditing Management Systems) guidelines. He/she will be responsible in ensuring client understanding of the assessment decision and clear direction to particular items of correction, corrective action and continual improvement where appropriate.
• To recommend the issue, re-issue, suspension or withdrawal of certificates, and report recommendations in accordance with SGS policy, procedures and prescribed time frame.
• Maintain and develop own skills and knowledge both technologically and in the field of management and standards as part of continuous professional development (CPD) where appropriate.
• To perform technical review on allocated audit jobs where qualified from time to time in accordance with SGS Certification Function approval procedures.
• To establish and develop an effective quality partnership with clients with the aim of exceeding client satisfaction.
• To provide commercial referrals to Sales & Marketing department and assist in the company business budget achievement.
• To support and provide training services based on SGS Academy Annual Training Calendar as well as in-house training programs.
• At all times, comply with SGS Code of Integrity and Professional Conduct
• To perform other types of product/scheme audits on top of the primary product/scheme audit based on the business needs and qualification.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

Key Responsibilities:

Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive. Microsoft Intune device policy and Autopilot, Conditional Access, audit-log review, and license assignment.

Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed. Includes Jira Assets administration.

Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes. Includes request type, queue, SLA, and automation-rule design across ITIL-aligned practices (incident, request fulfillment, change, problem, knowledge, and service-level management).

Implement and manage access permissions for internal systems, ensuring users have the appropriate level of access based on their roles and responsibilities.

Set up and maintain SSO solutions across systems, including Microsoft Azure AD, ensuring smooth authentication processes for users. Covers SAML and SCIM integrations with a broad SaaS estate

Design and enforce security policies, including password policies, multi-factor authentication (MFA), and encryption standards, in accordance with best practices and regulatory requirements.

Ensure efficient and secure processes for onboarding and offboarding employees, including creating user accounts, assigning roles, and revoking access when necessary.

Set up and manage internal systems to meet business needs, ensure secure integration with existing platforms, and maintain alignment with IT security and compliance standards.

Deploy and manage mobile and endpoint devices using Microsoft Intune (for Windows and Android) and Jamf (for Apple devices). Enforce security policies, ensure compliance, and provide remote support capabilities across all managed devices.

Monitor system logs and perform regular audits to ensure compliance with security policies. Respond to and mitigate security incidents.

Automate repetitive tasks related to user management, access control, and system configurations using PowerShell, Bash, or other scripting languages. Includes Jira/JSM automation rules

Ensure that systems meet compliance standards such as GDPR, HIPAA, or other relevant regulations, and participate in internal and external audits.

Operate within ITIL-aligned service management practices — incident, request fulfilment, change, problem, knowledge, service-level, and vendor management — using JSM as the system of record. Maintain queue hygiene, SLA compliance, and accurate ticket categorization.

Author and maintain Runbooks, Standard Operating Procedures, and Knowledge Base articles in Confluence to enable consistent service delivery.

Liaise with SaaS vendors (e.g., Atlassian, Microsoft) and internal Compliance and Finance teams to coordinate license renewals, seat planning, tier upgrades, and order-form approvals.

Plan, document, and execute IT changes (e.g., permission scheme updates, SaaS integrations, group rollouts) under appropriate peer or stakeholder review, with rollback procedures and clear customer communication.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in system administration or IT systems configuration.
• Expertise in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience in Jira administration (user roles, permissions, and workflow configurations).
• Experience in Jira Service Management for handling IT service requests and change management.
• Strong knowledge of SSO technologies, particularly Microsoft Azure AD and other identity management platforms.
• Familiarity with access control policies and user lifecycle management (provisioning, de-provisioning).
• Hands-on experience with cybersecurity best practices, including MFA, encryption, and vulnerability management.
• Strong proficiency in scripting languages such as PowerShell and Bash for automating tasks.
• Experience with cloud platforms (Azure, AWS) is a plus.
• Awareness of and exposure to ITIL 4 service-management practices (incident, request fulfilment, change, problem, knowledge, service-level, vendor management).
• Experience with SaaS platform administration.
• Strong written communication and documentation skills — able to author runbooks and Knowledge Base articles, and comfortable using dashboards and metrics.
• Exposure to enterprise AI tooling is a plus.

Drive our global IT cost strategy. Own our financial IT cost transparency and cost reduction program. Support the new cost responsibility of ME/MFD-SO.

Lead our global software accounting. Independently manage licensing, accounting, and cost allocation to optimize our entire IT portfolio and drive business value.

Serve as contact for vendors in the matter of external billing process and for new offers.

Strategically map our worldwide IT application landscape and drive transparency with global internal partners.

Present IT cost and application landscape internally to executives.

Financial & Cost Management

• Actively and globally drive the topics of IT cost transparency and IT cost reduction.
• Execute global IT application accounting, recharging, and license management processes for centrally managed software.
• Coordinate the external billing process and help to negotiate new contracts in a team with the purchasing department, stakeholders, and vendors.

IT Portfolio & Stakeholder Management

• Achieve transparency of the IT application landscape for manufacturing IT in collaboration with worldwide contacts in the plants and the central organization.
• Present IT cost and application landscape internally to executives.

International Work Environment

• Work in an international and inter-cultural set-up for the semiconductor organization of Robert Bosch GmbH.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

As a team member, you will work cross functionally  to  support  our  international  business  and  users  in  KL,  Malaysia ,  and  different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide  project  support e.g.  Double 11 ,  business- specific  project  e.g.  global  user  experience  improvement;  involve  in  global  Merge  &  Acquisition  integration  projects working on cross-function collaboration from different business units in different continents, etc. 

Job Description

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Support VIP/VVIP desktop and event support
• Support event, video conference with understanding knowhow and break fix
• Support and troubleshoot desktop Technology and application like Microsoft Office
• General concept for reporting, dashboard 
• With proactive communication with senior executive with quick resolution and follow up plan
• Fast learner on new technology with data driven
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• Team Management with cross country is preferred
• Passionate, high performer, fast learner, willing to take ownership
• Work overtime required occasionally for emergency, project and VP support 

Job requirements:

• 5+ years of work experience in large enterprise companies
• University degree in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Proven ability of project management 
• Strong Communication with different department and stakeholders
• Excellent English and Mandarin (Speaking and writing)

We are seeking a motivated and structured IT Project Lead to join our dynamic logistics team.

System & Application Ownership

• Act as the Key User / System Owner for critical logistics IT systems, including:
  • SAP S/4HANA (with a focus on MM, SD, WM/EWM modules)
  • Warehouse Management Systems (EWM)
  • Key Interfaces (e.g., ASN/EDI, MES integration, scanners, automation systems)
• Ensure the system availability, stability, and performance required for seamless logistics operations.
• Manage and oversee system master data governance, including material, vendor, storage location, and batch information.

Incident & Problem Management

• Lead first-level and second-level support for all logistics IT incidents and problems.
• Coordinate with internal and external partners to ensure issues are resolved efficiently, including:
  • Central IT (global support teams)
  • External vendors (e.g., SAP, WMS, and automation suppliers)
• Ensure timely resolution of all issues to prevent production disruption and line-down risks.

Process Digitalization & Continuous Improvement

• Drive digitalization initiatives within the logistics department, such as creating paperless processes and integrating automation.
• Analyze and optimize system usage to enhance operational efficiency.
• Implement standardized solutions and best practices across all sites.

Interface & Integration Management

• Monitor and maintain all critical system interfaces, including:
  • ASN / EDI integration with suppliers (e.g., Amkor, Advantek).
  • Integration with MES / Production systems.
  • Integration with forwarders and logistics service providers.
• Ensure absolute data consistency across all integrated systems.
• Support the setup, testing, and deployment of new interfaces as required.

The Income Auditor is responsible for ensuring the accuracy and integrity of all hotel revenue by auditing daily transactions, reconciling revenue reports, and verifying compliance with internal controls and hotel policies. This role plays a critical part in safeguarding hotel assets and supporting accurate financial reporting.

Key Responsibilities

• Audit and verify daily revenue reports from all revenue centers (Rooms, F&B, Spa, Retail, etc.)
• Reconcile PMS, POS, and other system reports to ensure completeness and accuracy of revenue
• Review and validate cashier summaries, postings, allowances, discounts, voids, and corrections
• Ensure proper documentation and authorization for all revenue adjustments
• Prepare daily revenue summaries and discrepancy reports for Finance and Management
• Follow up promptly on variances, irregularities, or control breaches
• Maintain accurate filing and audit trails for financial records
• Support month-end closing and external/internal audit requirements
• Ensure compliance with hotel SOPs, internal controls, and accounting standards
• Assist with continuous improvement of revenue control processes

Responsible for B2B integration system and implementing EDI onboard (Electronic Data Interchange). Ensuring smooth and success onboard adoption and continuous engagement with trading partners. This role works closely with internal and external stakeholders to coordinate onboarding activities. Understanding of EDI concept and working knowledge with RossetaNet and other exchange method standards to enable seamless data exchange between the organization and trading partners.

Key Responsibilities:

• Support and communicate with IT, Business and External Partners.
• Coordinate end-to-end onboarding process for new B2B trading partners.
• Prepare and validate onboarding documentation and required system setup.
• Work together with business to conduct onboarding sessions, communication for technical and business B2B specification. Including partner testing.
• Strong problem-solving and decision-making skills to interpret and or analyse especially during interface testing.
• Robust analytical skills to review and interpret business documents (FDS and FUT).
• Handle SAP IDOC mapping, Partner profile and output condition conversion configuration and interfaces testing.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.]

Funding Societies is looking for an IT Engineer to join our IT & Enterprise Security team to serve with obsession and provide superior support to our employees (our customers), continuously endeavor to improve our IT support procedures and checklists and work with us to achieve compliance with the regulatory requirements in the countries that we operate in.

What you will do:

• Configure and deploy new desktops/laptops/mobile devices for employees.
• Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.
• Build, maintain, and improve inventory of IT assets.
• Support and troubleshoot endpoints, network devices, and peripheral issues.
• Continuously improve IT support procedures and checklists.
• Manage regional IT infrastructure across multiple locations.
• Manage operations and requests for directory and authentication.
• Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).
• Assist in periodic audits on user access to systems.
• Create, modify, and troubleshoot Jira Project boards.
• Write scripts and code to automate repetitive tasks and system configurations.
• Conduct awareness training for users.
• Provide second- and third-tier technical support for user access enquiries.
• Actively perform ticket management and participate in project meetings/audits/inspections.
• Participate in ongoing and new projects in the IT & Enterprise Security team.
• Monitor automation systems and perform regular maintenance to ensure reliability.
• Leverage AI tools to improve support efficiency, streamline troubleshooting, and enhance documentation and knowledge sharing.

What we are looking for:

• 5+ years of experience in the same role.
• A degree in Computer Science, Information Technology (IT), or related fields
• Knowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.
• Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.
• Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.
• Excellent problem-solving, communication, and interpersonal skills
• Ability to simultaneously handle multiple assignments
• Strong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.

You may be a good fit if you:

• Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.
• Have a keen eye for detail and a high bar for quality.
• Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.
• Have public or user-facing experience in ensuring communications are clear and succinct.
• Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.
• Have an ability to execute and deliver complex operational projects involving multiple stakeholders.

Turn your eye for detail into a freelance opportunity! We are looking for Freelance Merchandising Auditors to evaluate store conditions and device functionality for a world-renowned tech brand.

About the Role:

As a Merchandising Auditor, you will visit retail stores to assess their environment, ensuring that devices are properly displayed, fully functional, and aligned with brand standards. Your insights will contribute to maintaining a premium retail experience.

Key Responsibilities:

• Conduct in-store evaluations, assessing cleanliness, product presentation, and device functionality.
• Complete an online questionnaire with detailed insights and feedback.
• Capture high-quality photos to support your assessments.
• Each audit takes approximately 45-60 minutes per store.

What We Offer:

• Flexible Work – Choose when and where you work.
• Recurring Projects – Audits occur 2 times a year, providing ongoing freelance opportunities.
• Impactful Experience – Play a key role in shaping customer experiences for a global tech leader.
• Referral Bonus – Earn rewards for every successful candidate you refer!
  

About CXG:

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and nearly two decades of CX expertise, we are dedicated to redefining customer experiences for luxury brands.

Join us and enjoy the freedom of working on the go with our mobile platform, CXG Live—where you can seamlessly manage missions, certifications, and feedback.

Apply today and turn your eye for detail into an exciting freelance opportunity!

• Must be 23 years of age or older
• Highly organized, prompt, and detail-oriented.
• Proficient in using technology and digital tools effectively.
• Owns a smartphone capable of capturing clear, high-quality photos.
• Experience with iOS devices is strongly preferred.
• English language skills are a plus.

Turn your eye for detail into a freelance opportunity! We are looking for Freelance Merchandising Auditors to evaluate store conditions and device functionality for a world-renowned tech brand.

About the Role:

As a Merchandising Auditor, you will visit retail stores to assess their environment, ensuring that devices are properly displayed, fully functional, and aligned with brand standards. Your insights will contribute to maintaining a premium retail experience.

Key Responsibilities:

• Conduct in-store evaluations, assessing cleanliness, product presentation, and device functionality.
• Complete an online questionnaire with detailed insights and feedback.
• Capture high-quality photos to support your assessments.
• Each audit takes approximately 45-60 minutes per store.

What We Offer:

• Flexible Work – Choose when and where you work.
• Recurring Projects – Audits occur 2 times a year, providing ongoing freelance opportunities.
• Impactful Experience – Play a key role in shaping customer experiences for a global tech leader.
• Referral Bonus – Earn rewards for every successful candidate you refer!
  

About CXG:

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and nearly two decades of CX expertise, we are dedicated to redefining customer experiences for luxury brands.

Join us and enjoy the freedom of working on the go with our mobile platform, CXG Live—where you can seamlessly manage missions, certifications, and feedback.

Apply today and turn your eye for detail into an exciting freelance opportunity!

• Must be 23 years of age or older
• Highly organized, prompt, and detail-oriented.
• Proficient in using technology and digital tools effectively.
• Owns a smartphone capable of capturing clear, high-quality photos.
• Experience with iOS devices is strongly preferred.
• English language skills are a plus.

LOCATION: Selangor, Malaysia (Puchong Financial Center, PFCC)

REPORTING LINE: Group IT Service

PURPOSE OF THE POSITION:

We are seeking a proactive IT Support Engineer to join our team in Malaysia. The role will provide exceptional technical support for software and hardware systems across Southeast Asia (SEA).

Additionally, as part of our global ticketing team, you will contribute to the "follow the sun" support model, facilitating continuous IT system operations - Windows Servers and computers with full Microsoft Collaborative suite: Office 365 application stack (Teams, Word, Excel, Onedrive, Powerpoint) and SAP ERP as an application backbone across different time zones.

MOBILITY: 10-15% of time

RESPONSIBILITIES:

1. Technical Support:
   • Provide first and second-line technical support for software and hardware issues.
   • Respond to and resolve support tickets in Southeast Asia. Countries coverage scope could be reviewed and extended.
   • Troubleshoot and resolve IT system issues, ensuring minimal downtime to user.

1. Part of Global Ticketing Team:
   • Collaborate with international colleagues in the global ticketing team.
   • Provide follow-the-sun support to ensure seamless IT operations across different time zones.
   • Manage and prioritize support tickets, ensuring timely resolution accordingly.

1. System Administration:
   • Maintenance of IT infrastructure, including servers, networks, and communication systems of Staubli units in the region.
   • Implement and oversee security protocols to protect organizational assets.
   • Conduct routine system checks and updates to ensure optimal performance.

1. Stakeholders Interaction:
   • Build strong relationships with key stakeholders to understand their needs and provide tailored support solutions.
   • Conduct training sessions for end-users to enhance their understanding of IT systems and technologies.

1. Documentation and Reporting:
   • Maintain accurate records of support activities and interactions.
   • Generate regular reports on support ticket trends and performance metrics.
   • Contribute to the creation of technical documentation and user guides

About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together

Job Summary

We are seeking a hands-on and proactive IT Operational Support Intern to join our team. In this role, you will be involved in supporting the end-to-end process of hardware deployment and providing assistance in system testing, on-site troubleshooting, and other key operational tasks that contribute to the smooth delivery of our services.

Responsibilities:

• Prepare, test hardware such as POS systems, kiosks, printers, tablets, and related devices for deployment.
• Assist with on-site deployment and installation at client locations, ensuring proper setup and configuration.
• Perform troubleshooting on hardware and system issues during and post-deployment.
• Coordinate with internal teams to gather necessary resources and information for deployment execution.
• Help manage inventory, maintain documentation, and support operational logistics.
• Provide general support to daily operational workflows that contribute to business continuity.
  

Job Requirements:

• Interest in IT systems, hardware deployment, or technical operations.
• Willingness to handle physical setup tasks and support field deployment needs.
• Good communication skills and a strong sense of responsibility.
• Detail-oriented and eager to learn with a solution-driven mindset.
• Able to work independently and in a team setting.
• Basic proficiency in Microsoft Office; experience in troubleshooting hardware/software is a plus.

• Lead the end-to-end set-up of IT infrastructure at the new Malaysia manufacturing plant – including network, servers, end-user compute, printing and meeting-room technology – ensuring alignment with XP Power’s global IT standards.
• Deploy, configure and support the technology stack for the site, including Microsoft 365, Azure, Active Directory and Intune – onboarding new employees and managing identity, access and device compliance.
• Partner with the global SAP team on the S/4HANA roll-out and day-to-day operation at site, acting as the local IT point of contact for shop-floor integration and manufacturing technology issues.
• Provide hands-on support for manufacturing IT assets including automated test equipment, label printers, handheld/PDA scanners and other shop-floor devices, minimising downtime and protecting production output.
• Act as the first responder for all IT issues during the plant’s start-up phase – troubleshooting hardware and software, provisioning users, configuring networks and escalating to global IT where appropriate.
• Implement and maintain IT security, data protection and compliance controls in line with corporate policy, covering endpoint security, user access management, backups and disaster recovery.
• Manage local IT vendors, telecommunications providers and managed service partners, owning the site IT budget, capital plan and asset lifecycle.
• Recruit, develop and lead the local IT team as the site grows – building a sustainable support capability and establishing processes that scale with the plant.

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

.

KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

.

ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

Application Development (60%)

• Assist in developing and maintaining manufacturing applications using .NET Core and related frameworks
• Support bug fixes and minor enhancements to existing production systems
• Write clean, maintainable code following team standards and best practices
• Participate in code reviews to learn from senior developers

Collaboration & Learning (25%)

• Work with cross-functional teams (Manufacturing, Quality, Operations) to understand business requirements
• Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives
• Shadow senior developers during requirements gathering and technical design sessions
• Contribute to technical documentation and knowledge base articles

Technical Support (15%)

• Help troubleshoot application issues reported by manufacturing users
• Assist in testing and validation activities before production deployments

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security. 

Responsibilities:

• Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
• Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
• Monitor network and system performance, including network security and security logs
• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
• Train users on new hardware and software
• Support audio and video equipment, and printer in office
• Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
• Support working with shared space owner, support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
• Work with internal teams or vendors to resolve technical issues
• Support information security audits

• Bachelor’s degree in Computer Science, Networking or other related disciplines. 
• Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
• Experience supporting hardware and software issues on Mac, and Windows, operating systems
• Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
• Experience with modern SaaS tools and open-source software is desirable
• Strong written documentation skills (ticket notes, SOPs, runbooks, troubleshooting guides, user guides)
• Strong ability to work collaboratively and communicate effectively with internal and external teams
• Good communication, prioritization, and stakeholder coordination skills
• Basic AWS console/access support exposure will be advantageous
• Familiarity with JQL, Google Apps Script, APIs/webhooks/JSON preferred
• Experience with asset inventory / CMDB tools will be a bonus
• ITIL fundamentals (Incident / Request / Escalation / Problem Management) will be a plus point

• Lead and/or support lead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc)
• Making relevant decisions concerning the audit process 
• Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs
• Meet agreed turnaround times for reporting and other deliverables
• Respond to client enquiries on technical matters
• Present a professional image in all dealings with clients and auditees
• Promote the SGS approach and services at seminars and through presentations and articles
• Provide technical input to back office and sales teams as required
• Technical review of reports from other auditors
• Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so
• Cooperate fully with any investigations in relation to Quality issues or Integrity where required
• At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures
• Witness other auditors for effectiveness of auditing to ensure that competence is maintained
• Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate
• To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement
• Perform any other responsibilities as assigned by his / her manager

Job Description

The role of IT Support Analyst – South East Asia is really important to us. 

The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius. 

You will be a key part of the IT Support team, providing a vital front-line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow-the-sun global support model as a result of significant continued international growth.

This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK)

Your responsibilities will include…

• Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
• Hardware and software installations and upgrades.
• Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
• Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in-region.
• Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
• Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
• Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring Change Management processes are followed for all system changes.
• Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.