Get to Know the Team

GrabMart is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of goods delivery services.

Get to Know the Role

As an Account Management Specialist, GrabMart, you will be responsible for:

• Establishing and manage strong business relationships with existing and potential top merchants to drive growth for GrabMart.
• Lead all elements of account management, including trend monitoring, business development strategy, partner negotiation, daily account management, and execution of key initiatives.
• Grow key accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds, and GrabExpress.
• You will own relationships with FMCG clients to drive Ads sale of relevant Grab assets, including sales pitch, planning marketing calendar, execution such as merchant participation acquisition, and end-of-campaign reporting.

You will report to the Manager, GrabMart and working onsite in Petaling Jaya.

The Critical Tasks You Will Perform

• You will acquire and drive growth in key accounts as measured by deliveries, GMV, and revenue.
• Prepare weekly, monthly promotion planning & category strategy planning, including monitoring trends and suggesting/coordinating appropriate pricing & promotional activities.
• You will manage end-to-end deal management (including working with country BD, ads, GrabGifts, transport, food, pay/financial, operations, marketing, and product to ensure the success of the partnership).
• You will probe and investigate merchant's pain points and validate the issues they're facing with key partners, including mitigating escalations that may come through Customer Support.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will collaborate with different departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
• You will improve operational excellence by working with the merchants and operations teams.

The Market risk team at LDC is responsible for producing quantitative market risk metrics along with qualitative assessment of potential risks to the company portfolio due to changes in market conditions. You will work closely with traders, risk managers, and other stakeholders to provide analysis, report risk metrics, and develop insights into market movements.

Main Responsibilities:

• Independently run and validate daily Market Risk calculations, including VaR and key risk metrics, ensuring data integrity, model stability, and timely delivery.
• Perform first-level analysis of VaR movements, identifying key drivers (price, positions, volatility) and escalating material changes with clear explanations to Management or Platform Risk Managers.
• Conduct deep-dive analysis on market exposures, linking risk movements to market fundamentals (e.g., price trends, supply/demand changes, basis movements).
• Generate and distribute daily risk reports to senior management, summarizing risk exposures, key metrics (e.g., Value at Risk (VaR), Margin Call Exposure), and historical trend analyses.
• Act as a key point of contact for various stakeholders, providing timely insights, challenging assumptions where appropriate, and supporting risk-informed decision-making.
• Continuously enhance and streamline risk reporting, improving transparency, consistency, and relevance to business decisions.
• Support and drive enhancements to risk tools, dashboards, and reporting frameworks, improving usability, efficiency, and data visibility across platforms.
• Contribute to enhancements in risk models and methologies (e.g. VaR assumptions, stress testing approaches)
• Explore and apply AI and data analytics tools to improve risk monitoring, anomaly detection, and reporting efficiency.

Experiences:

• Prior experience in financial analysis or related roles is preferred, with exposure to physical and/or derivatives markets considered an advantage. Familiarity with commodities trading and market risk is a plus.
• Familiarity with market risk concepts and metrics, such as Value at Risk (VaR), stress testing, and exposure analysis, with the ability to interpret and explain risk movements.
• Exposure to risk systems, data analysis tools, or reporting platforms (e.g.,Python, Power BI, or similar) to support risk monitoring and reporting processes.
• Experienced in designing data modelling/analytics.
• Exposure to process improvement, automation, or data-driven initiatives (including use of analytics tools or AI-assisted workflows) to enhance risk reporting and monitoring efficiency.
• Minimum 5 years of relevant experience; strong programming skills are highly valued.

Other skills (Computer Skills, etc):

• Strong understanding of statistical and financial risk models, including practical application in risk measurement (e.g.VaR, stress testing, scenario analysis) and interpretation of outputs in a business context.
• Strong Programming skills in data analysis and automation tools such as Python, SAS, Java, HTML or similar, with the ability to analyze large datasets, improve workflows, and support automation initiatives.
• Experience in data visualization and reporting tools (e.g., Power BI), with the ability to build interactive dashboards and translate complex risk metrics into clear insights.
• Ability to communicate with both technical and non-technical stakeholders.
• Ability to detect discrepancies in data and systems, ensuring the reliability of risk assessments.
• Exposure to advanced analytics or AI-assisted tools to enhance risk monitoring, anomaly detection, or reporting workflows.

Languages:

• English (Fluent)

Academics:

•  Bachelor’s degree in Statistics, Mathematics, Computer Science, Engineering, Economics and Finance or a related field.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

Position Overview

The Direct Procurement Specialist/Executive supports the daily operational activities required to secure raw materials and components for production. With 1–3 years of experience, this role focuses on executing purchase orders (POs), tracking material delivery timelines, monitoring inventory levels, and conducting initial supplier data analysis. The goal is to ensure 100% supply continuity for the manufacturing line.

Key Responsibilities

• PO Execution & Tracking: Convert purchase requisitions into purchase orders (POs) within the ERP system. Track shipments to ensure on-time delivery.

• Expediting & Supply Continuity: Proactively follow up with suppliers regarding delayed shipments or lead-time bottlenecks; escalate critical shortages to senior management.

• Data Maintenance: Maintain accurate master data in the ERP system, including current pricing, lead times, safety stock levels, and supplier contact details.

• Invoice & Quality Resolution: Coordinate with Accounts Payable to resolve invoice price discrepancies and work with Quality Assurance to handle supplier material returns (RMA process).

• Supplier Performance Tracking: Compile monthly supplier scorecard data, tracking KPIs such as On-Time In-Full (OTIF) delivery and defect rates.

• Lead the technical and commercial structuring of BESS components within utility solar tenders — defining system capacity, duration, cycling assumptions, and grid services capability.
• Develop and maintain BESS financial models — including dispatch revenue, grid services income, degradation assumptions, capex/opex buildups, and project IRR contribution.
• Advise on optimal BESS system architecture for each project based on site requirements, grid conditions, and offtake terms.
• Review and validate BESS technical specifications provided by equipment suppliers and EPC contractors.
• Lead BESS component preparation for all LSS6 and future tender submissions requiring storage integration.
• Ensure BESS elements of tender submissions are technically accurate, commercially competitive, and compliant with programme requirements.
• Support the EPCC team in evaluating BESS subcontractors and equipment suppliers for tender nominations.
• Track TNB, EC, and SEDA announcements on grid services, ancillary markets, and storage-related policy developments.
• Assess revenue opportunities from frequency regulation, peak shaving, and other grid services for applicable projects.
• Brief all four pillars on relevant storage policy developments that affect project economics or tender requirements.
• Support financial close preparation for projects with BESS components — preparing lender-ready technical descriptions, operating assumptions, and risk summaries.
• Engage with BESS equipment suppliers, independent engineers, and technology consultants on project-specific requirements.

• 3–5 years in battery energy storage, grid-scale energy, or utility-scale solar with storage integration.
• Hands-on experience structuring BESS components for project finance or competitive tenders.
• Financial modelling proficiency — storage dispatch economics, degradation, grid services revenue.
• Familiarity with Malaysian energy policy (LSS, EC guidelines, TNB grid requirements) is a strong advantage.
• Deep understanding of BESS system architecture — lithium-ion chemistry, inverter configurations, DC/AC coupling, BMS requirements.
• Able to review and challenge technical specifications from equipment suppliers and EPC contractors.
• Proficient in Excel financial modelling with storage-specific variables.

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

Get to Know the Team

As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.

Reporting Line

You will be reporting to the Category Manager, Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

Responsible for accurate and timely Accounts Payable and P2P execution, ensuring clean vendor records, proper cost matching, and audit-ready documentation. This role supports subscription, services, and project operations and operates strictly within defined finance controls and SOPs.

Key Responsibilities

1. Purchase Invoice Processing

• Review, verify, and process vendor invoices accurately and within agreed timelines.
• Perform 3-way matching (Purchase Order, Delivery Order / GRN, Invoice) where applicable.
• Validate pricing, quantities, payment terms, and supporting documents against approved PO or contract.
• Ensure correct GL coding, cost centre allocation, and GST treatment in accordance with IRAS and company guidelines.
• Monitor and prevent duplicate, incorrect, or unauthorised postings.

2. Purchase Order Monitoring & Reconciliation

• Monitor open Purchase Orders (POs) and follow up with budget owners for timely closure.
• Review and clear aged or unused POs to maintain system accuracy and data integrity.
• Investigate and resolve discrepancies between PO, GRN, and invoice.
• Maintain complete, organised, and audit-ready documentation for all P2P transactions.
• Support PO accruals and reversals during month-end and quarter-end closing.

3. Vendor Management

• Maintain accurate and up-to-date vendor master data, in accordance with approval controls.
• Perform monthly vendor statement reconciliations.
• Prepare bi-weekly payment schedules in line with vendor credit terms and internal approval timelines.
• Handle vendor enquiries and resolve discrepancies in a timely and professional manner.

4. Month-End Closing & Reconciliation

• Perform AP ageing review and reconcile AP sub-ledger to General Ledger.
• Prepare accruals for unbilled expenses and ensure completeness of liabilities.
• Support finance closing activities and provide required schedules when requested.

5. Internal Controls & Compliance

• Ensure adherence to financial policies, internal controls, and company SOPs.
• Support internal and external audit requirements by providing accurate and timely documentation.
• Escalate control gaps, missing documentation, or irregular transactions promptly.

6. Process Improvement & System Support

• Identify opportunities to improve AP and P2P efficiency, accuracy, and turnaround time.
• Support documentation and updates of AP-related SOPs.
• Prepare periodic AP reports and basic KPIs for review by Finance.
• Exposure to automation or RPA initiatives (e.g. Power Automate, Power Apps) is an advantage; willingness to participate in process automation is expected.

7. Collaboration

• Work closely with Finance (GL / FP&A), Procurement, Sales Ops, and Operations teams to ensure smooth P2P execution.
• Provide accurate AP inputs to support subscription billing, renewals, and cost tracking.
• Support cross-functional initiatives aimed at improving operational discipline and compliance.

8. Travel

• Occasional travel to Singapore HQ (approximately twice yearly if incumbent is in Malaysia) for meetings, training, or regional coordination.

Hard Skills Required

Must-Have

• Accounts Payable and P2P processing
• 3-way matching (PO / GRN / Invoice)
• AP ageing and sub-ledger to GL reconciliation
• Accruals and cut-off support
• Vendor statement reconciliation
• ERP experience (Business Central preferred)
• GST fundamentals (Singapore context)
• Excel (reconciliation, tracking, basic analysis)

Good-to-Have

• Exposure to subscription / MRR / ARR / recurring revenue businesses
• Experience handling prepaid or deferred costs
• Familiarity with Power Automate / Power Apps / RPA tools
• Shared services or regional finance experience

We are seeking a detail-oriented and proactive Accounts Receivable & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.

Key Responsibilities

1. Accounts Receivable (AR) and Customer Management (60%)

• Prepare and issue accurate sales invoices to customers.
• Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications.
• Monitor and manage AR, ensuring timely follow-ups on outstanding payments.
• Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow.
• Maintain customer finance records and ensure compliance with company policies and financial regulations.

2. Sales and Finance Operations (20%)

• Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
• Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking.
• Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting.
• Ensure smooth and efficient processes in procurement and vendor coordination.

3. Subscription and Recurring Billing Management (10%)

• Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices.
• Manage and monitor subscription and usage-based billing processes, ensuring data integrity.
• Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review.
• Identify and resolve discrepancies in subscription billing and usage data.

4. Process Improvement and Reporting (10%)

• Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy.
• Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
• Support management in financial audits and compliance reviews as required.

5. Collaboration

• Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations.

6. Travel

• Possibility of traveling to Singapore HQ (if the incumbent is based in Malaysia) twice a year for meetings or training.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3+ years of experience in finance operations, accounts receivable, or a similar role.
• Familiarity with MRR and ARR billing processes and management.
• Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes.
• Experience in subscription and usage-based billing reporting preparation is essential.
• Excellent communication skills with a customer-centric approach.
• Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to work under tight deadlines.

• Lead and implement digitalization projects across the organisation, ensuring alignment with business goals.
• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

• Design, develop, and maintain PowerBI dashboards and reports to provide real-time business intelligence.
• Analyse complex datasets to identify trends, patterns, and improvement opportunities.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Support integration of PowerBI with existing IT systems and databases.
• Provide training and guidance to end-users on PowerBI functionalities and best practices.
• Stay updated with the latest digital tools and trends to recommend enhancements.
• Carry out any other duties as may be assigned by their superior.

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

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KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

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ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

We’re looking for a motivated, detail-oriented Enterprise Risk Specialist to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security. 

Responsibilities:

• Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
• Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
• Monitor network and system performance, including network security and security logs
• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
• Train users on new hardware and software
• Support audio and video equipment, and printer in office
• Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
• Support working with shared space owner, support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
• Work with internal teams or vendors to resolve technical issues
• Support information security audits

• Bachelor’s degree in Computer Science, Networking or other related disciplines. 
• Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
• Experience supporting hardware and software issues on Mac, and Windows, operating systems
• Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
• Experience with modern SaaS tools and open-source software is desirable
• Strong written documentation skills (ticket notes, SOPs, runbooks, troubleshooting guides, user guides)
• Strong ability to work collaboratively and communicate effectively with internal and external teams
• Good communication, prioritization, and stakeholder coordination skills
• Basic AWS console/access support exposure will be advantageous
• Familiarity with JQL, Google Apps Script, APIs/webhooks/JSON preferred
• Experience with asset inventory / CMDB tools will be a bonus
• ITIL fundamentals (Incident / Request / Escalation / Problem Management) will be a plus point

About the job
The purpose of the Loyalty Communications Specialist role at IKEA is to drive meaningful engagement and build long-term relationships with IKEA Family members by delivering relevant, personalized, and value-driven communications that inspire loyalty, deepen brand love, and contribute to increased visitation, conversion, and customer lifetime value. 

The role will be responsible for supporting the development and execution of member-exclusive campaigns, content, and omnichannel touchpoints, ensuring communications are aligned with the brand tone of voice and business priorities, while leveraging data insights to optimize performance across email, application, digital platforms, and in-store experiences. 

What you will do

• Work with Marketing Team and cross-functional team to build and constantly improve regional loyalty programs, which consist of IKEA Family, Småles, Kids loyalty program and a subscription IKEA Family scheme using data, business insights, and customer feedback to drive traffic, purchases, and engagement.
• Drive member acquisition and engagement through in-store, online, roadshow, and event initiatives to ensure a stable growth of the member base and a healthy number of contactable members for marketing purposes.
• Partner with related stakeholders to implement necessary enhancements to Loyalty and Marketing system and the automation process for targeting and retargeting work.
• Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
• Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back. 
• Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms. 
• In day-to-day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to the collection, handling, and storage of members’ data.

Are you a detail-oriented professional with a passion for sales operations and data analytics? Do you thrive in a dynamic environment where your expertise directly contributes to business success? NEXTDC is looking for a Sales Operations Specialist, based in Petaling Jaya, to play a crucial role in empowering our Sales and Sales Operations teams! 

This is a 6-month fixed-term role

What You'll Do 

• Track and report on sales performance metrics 
• Build and maintain insightful dashboards 
• Manage Salesforce administration and data analytics 
• Work closely with the sales team to provide daily support 
• Guide and assist staff with order processing and quoting 
• Identify and implement process improvements 
• Gather and relay feedback for system enhancements 
• Train and support the sales organisation 
• Handle data entry and customer service processing 
• Ensure compliance with internal and external audit requirements 

What will You Need 

• Proven experience with Salesforce.com administration, reporting, and dashboards 
• Excellent customer service and communication skills 
• Strong ability to manage multiple priorities and competing deadlines 
• Experience working across multiple business units to provide complete solutions 
• High level of accuracy and attention to detail 
• Intermediate to advanced Excel skills (VBA preferred) 

Purpose of role:

This role will be responsible for developing, implementing and managing marketing programmes in the Asia Pacific region, supporting the regional marketing manager in delivering relevant and timely marketing and communications activities.

Key activities:

•Support the development and execution of targeted, defined and measurable regional marketing plans

•Create regional content, including customer testimonials and case studies that support the regional marketing plan

•Ensure local compliance with brand guidelines; train regional teams and sites to ensure appropriate brand deployment

•Support country Agents and Distributors with Channel Marketing resources

•Support planning, execution and reporting of approved regional trade shows and other customer events, ensuring alignment with Global Marketing

•Provide market intelligence from the regional perspective, including analysis and Voice of Customer input

•Participate in ad hoc requests for various initiatives, including new product launches, site openings and M&A, etc.

•Consolidate regional feedback, assess campaign performance and demand generation, and provide regional market insights back to Global Marketing.

Key accountabilities:

•In this position, you will collaborate with the Regional Marketing Manager APAC to customise, develop and execute John Crane’s marketing strategy for the region. You will be part of the global marketing team and have a direct reporting line to the Regional Marketing Manager APAC.

•You will act as the first point of contact for any marketing-related questions from the APAC sales team, providing marketing leadership for regional markets, including demand generation programmes, new product launches and vertical marketing, to drive market share growth.

•You will be required to work across Marketing Communications, Product Marketing, Vertical Marketing and Sales Enablement functions to ensure that top-down initiatives are deployed and that regional requirements resonate with global decision-makers.

•Collaboration examples may include: (a) Support the Global Marcomms team as needed on communication plans, inbound and outbound tactics, and localised content for global initiatives (b) Work with Vertical Business Directors to identify gaps in the John Crane portfolio in each regional market (c) Work with Marcomms and Product Marketing to develop required white papers, case studies and sales tools

•You will partner closely with regional sales leadership to deploy regional marketing plans and provide market intelligence from the regional perspective back to Global Marketing. You will drive global programmes into the assigned region and coordinate deployments across multiple Marketing functions.

•You will have the opportunity to locally execute marketing programmes, campaigns and brand building (including local content development) that are part of the global or regional business strategy in line with global brand guidelines. Regional tactics such as supporting local trade shows and events, post-show lead nurturing and management coordination, creating content with appropriate approvals and developing retention/referral programmes may be required, as part of that regional plan and aligned with global initiatives.

•You will oversee the education and deployment of our brand in APAC and ensure compliance with global guidelines

•You’ll be joining a team of experts who are focused on adding real value to every aspect of our operations. You will have many opportunities to get involved and forge collaborative relationships with global stakeholders.

We’re not looking for a box-ticker. We want someone who’s genuinely curious about the people they’re hiring whether that’s a project engineer or a finance manager and who takes pride in finding the right fit, not just filling the seat. If you care about clean energy and want your work to mean something beyond the headcount, you’ll fit right in here.

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WHAT YOU’LL OWN

End-to-end recruitment across technical (engineering-focused) and corporate roles

Own the full hiring cycle from intake with the hiring manager, crafting the JD, sourcing and screening, coordinating interviews, to offer and onboarding handoff. Your portfolio will span engineering, finance, sales, and corporate functions.

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Proactive sourcing & pipeline building

Build diverse talent pipelines using LinkedIn, JobStreet, referrals, and direct outreach. Don’t wait for applicants — go find the right people before the role is even open.

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Partner closely with hiring managers

Translate vague role briefs into sharp hiring criteria. Push back when needed. You’re a strategic partner, not a CV forwarder.

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Candidate experience & employer branding

Every candidate interaction reflects on Solarvest. Timely comms, honest feedback, and a process that respects people’s time — non-negotiable. Contribute to how we show up as an employer in the clean energy space.

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Recruitment data & process improvement

Track metrics that matter — time-to-fill, source quality, offer acceptance rate. Flag what’s broken and propose fixes. We’re building a more scalable TA function and you’ll be part of that.

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Vendor & agency management

Manage relationships with external search firms for senior or specialist hires. Keep them accountable — quality over volume.

Must-haves

• Minimum 4 years of experience in talent acquisition or recruitment, covering both technical and non-technical roles
• Comfortable navigating a mixed requisition load — from corporate support functions to specialised industry roles
• Strong sourcing skills across LinkedIn, JobStreet, and direct outreach — not just posting and waiting
• Organised, self-driven, and accountable — you don’t need hand-holding to manage a requisition load
• Communicates clearly and directly — with candidates, hiring managers, and the team
• Familiarity with Malaysian employment practices and local hiring norms

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Bonus points

• Prior experience in or genuine interest in the renewable energy, utilities, or infrastructure sectors
• Background in engineering, energy, or a technical field — helps you build credibility fast with hiring managers
• Experience working with or evaluating ATS/HRMS platforms
• Data-savvy — comfortable pulling reports, spotting trends, and translating numbers into actions

Main Purposes of the role:

The role will be part of a team responsible for ensuring that day to day network operations run smoothly across the regions. This will include monitoring the environment and responding to incidents and problems as they arise and performing preventative maintenance where necessary.

Day to day activities will include responding to requests to perform changes and maintenance to the network in line with global standards.

Adherence to ITIL process and procedures alongside global standards is essential.

• The role will work closely with other regional and global resources. The role will also incorporate project and design work as overflow from the Network specialist team.
  
  In this role you will be responsible for:
• As required, it produces outline system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within the organisation. Specifies user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks, and specifies recovery routines and contingency procedures. Translates logical designs into physical designs.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• Identifies and resolves complex network problems following agreed procedures. Uses network management software and tools to collect agreed performance statistics. Carries out agreed network maintenance tasks.
• Provides technical expertise to enable the correct application of operational procedures. Uses network management tools to determine network load and performance statistics. Contributes to the planning and implementation of maintenance and installation work. Implements agreed network changes and maintenance routines. Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures. Provides reports and proposals for improvement to specialists, users and managers.
• Uses network management tools to produce management information on capacity and utilisation and investigate issues where necessary.
• Carries out routine audits and checks to ensure adherence to policies and procedures. Facilitates the implementation of mandatory electrical safety testing.
• Acts as the routine contact point between organisation and supplier. Collects and reports on supplier performance data.
• Reviews capacity, performance, availability and other operational metrics and takes appropriate action to ensure corrective and proactive maintenance of storage and backup systems to support the requirement to protect business information.
• Creates reports and proposals for improvement and contributes to the planning and implementation of new installations and scheduled maintenance and changes within the system.
• Prepares and maintains operational procedures and provides technical expertise and appropriate information to the management.
• Take an active part in the ownership of the service that we deliver

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in IT computing environment
• 2- 4 years minimum experience working in an IT Network or similar IT operations support role at an advance level

Experience:

• Has good understanding of technologies used within the organisation
• Extensive experience of Cisco Routing and Switching, Cisco ASA, Aruba Switching & Wireless, Stingray traffic manager, VPN, DHCP, Aerohive WAP’s and Velocloud SD-WAN
• Experience of technologies wider than networks, Microsoft Server technologies, Linux, specifically around Proxy Servers, DHCP, DNS
• The ability to work across technology silos to resolve issues independently

Knowledge & Skills:

• Works under broad direction. Work is often self-initiated. Is fully accountable for meeting allocated technical and/or project/supervisory objectives. Establishes milestones and has a significant role in the delegation of responsibilities.
• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Builds appropriate and effective business relationships.
• Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget. Has significant influence over the allocation and management of resources appropriate to given assignments.
• Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts. Understands the relationship between own specialism and wider customer/organisational requirements.
• Has in-depth commercial and technical expertise, often in a variety of environments.
• Demonstrates an understanding of current developments in the application of Information Systems and is able to assimilate and interpret advice from specialists - technical or otherwise.
• Has some knowledge of IT standards and codes of conduct.
• Planning and organisation - Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
• Decision making - Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Initiative - Being proactive, taking action and anticipating opportunities.
• Communication - interact with other members of IT and the business through multiple methods of communication.
• Ownership - Must be able to demonstrate the ability to own a problem or incident and instill confidence that problems will be resolved in a timely manner.
• Improvisation - Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems.
• Commercial orientation - Keeping commercial aspects continually in mind when taking actions or making decisions.
• Customer focus - Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Influence, persuasion and personal impact - The ability of an individual to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific course of action when there is no direct line of command or control.
• Interaction with people - Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
• Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal

Get to Know the Team

You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.

Get to Know the Role

You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.

You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
• Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
• Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
• Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
• Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
• Monitor market and competitor trends to identify opportunities for category growth.
• Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
• Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.