Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to join our Malaysia boutique team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients.

• You love APM Monaco
• Minimum of 1 year of working experience in luxury retail / fashion retail
• Track record of outstanding sales performance
• Able to manage store operation and visual merchandising independently
• Fluency in English, other languages would be a plus
• Teamwork spirit and proactive attitude
• Approachable personality and customer-service oriented
• Attractive and competitive package is offered
• Working location: 1 Utama Shopping Centre
• Immediate availability is preferred

Act as point of contact from Operations to internal Client Ops and Customer Success Leaders commercial leaders (including the Country MD / external clients where applicable) to lead and drive the operational delivery of our client offering. Leads a team of country functional managers. 

Client Solutioning 

• Advocate" of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
• Responsible for making decisions on behalf of operations for the country. 
• Has breadth of Operations E2E knowledge regarding the production processes and client knowledge to be able to handle discussions with client Ops in regard to possibilities and limitations of Nielsen solutions 
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded. 
• Drives Operation Processes with Quality and On time Delivery as per Global KPIs 
• Drives Standardization and Harmonization of processes across the region as per Global SOPs  
• Delivers on Global Productivity targets including RUN and other Global initiatives 

Team Management 

• Plans and controls resource allocation to optimize the “operations service” to clients 
• Manages initiatives to deliver efficiency and productivity to the company 
• Expected to coach and develop the team, monitor individual performances and identify talents or low performers 
• Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically 
• Meets clients to conduct client health check on operations 

About the job   

• Acts as point-of contact for Input Operations processes  
• Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables  
• Act as the SPOC for all the queries/data investigations and managing the internal stakeholders on the assigned queries 

Responsibilities  

• 1st function IV - Input Validation level, Production flow, what kind of validation, overall flow of the production, how functions coordinate each other  
• Database management system - understanding; can see a broader picture of the function  
• Get data from different sources, data handling, data evaluation, data analytics  
• Data Production process, reports  
• what kind of output that needs to be impacted from the input approach  
• 60%/ 70% system knowledge; 40%/ 30% analytics  
• Focus on IV - should see a broader level, what can foresee/ view on data  
• In-house system/ execution system  
• Project implementation, research - getting input from RMS or different sources, data validation  

Role Summary:

Owns end-to-end delivery of HRTech implementation projects, managing governance, client relationships, financials, and team performance to ensure successful outcomes. Carries mandatory team leadership accountability.

Key Responsibilities:

• Project Delivery Ownership: Lead end-to-end project delivery from initiation to formal closure. Manage scope, schedule, resources, financials, and quality standards.
• Client Relationship Management: Build and maintain strong relationships with client project sponsors and stakeholders. Lead executive project reviews and steer committee presentations.
• Risk & Escalation Governance: Proactively manage risks, issues, and escalations throughout the project. Develop mitigation strategies and lead resolution of critical blockers.
• Team Leadership: Lead and motivate cross-functional project teams. Coach junior project members and support their professional development. Conduct regular 1:1s and provide structured, actionable feedback.
• PMO Governance: Adhere to RA PMO standards and contribute to methodology improvements. Ensure all project documentation is complete, accurate, and audit ready.

Functional Competency:

• Program Execution: Drives execution for full programs and workstreams.
• Risk Management: Manages risk logs, conducts reviews, and prevents downstream issues.
• Scope Control: Negotiates delivery scope aligned with client strategy.
• Commercial Awareness: Monitors burn rate and tracks scope changes against budget.

Behavioural Competency:

• Task Ownership: Leads end-to-end delivery with accountability and foresight.
• Leadership: Inspires confidence and drives team performance.
• Client Relationship: Drives relationship depth and account understanding.
• Stakeholder Management: Influences outcomes through strategic engagement.
• Escalation Management: Prevents escalations through proactive risk handling.
• Problem Solving: Solves complex problems with strategic foresight.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Change Attitude: Drives change with positive mindset and resilience.
• Team Leadership: Drives team performance and alignment.
• Mentoring: Coaches peers and guides best practices.
• People Development: Gives structured feedback and supports growth.

• Bachelor's degree: PMP or PRINCE2 Practitioner required.
• 7–10 years of project management experience in HRTech implementations.
• Proven track record of delivering large-scale software implementations.
• Strong leadership, communication, and financial management skills.
• Demonstrated people management and team development capability.
• Certifications: Product recommended Project Management Certification (preferred).

Role Summary:

Leads end-to-end delivery of HRIS modules as a subject matter expert, manages complex client engagements, and mentors junior team members. May informally lead small project teams.

Key Responsibilities:

• Solution Design & Configuration: Lead requirements workshops and design functional solutions for complex scenarios. Configure HRIS modules ensuring adherence to best practices and optimization.
• Client Engagement: Manage day-to-day client relationships and act as a trusted advisor. Proactively identify and resolve project risks and client concerns.
• Quality Assurance: Oversee SIT and UAT cycles and ensure quality signoffs on deliverables. Review junior team members' configuration for accuracy and completeness.
• Mentoring & Knowledge Sharing: Guide and mentor Associate and Junior Consultants on the project. Document and share module best practices and lessons learned.

Functional Competency:

• Functional Knowledge: Independently applies cross-module knowledge.
• Solution Design: Designs scalable, integrated solution architectures.

Behavioural Competency:

• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Learning Agility: Seeks feedback, adapts quickly, and explores innovations.
• Change Attitude: Drives change with positive mindset and resilience.

• Bachelor's degree from a recognized institution.
• 4–7 years of HRIS experience; minimum 3 full-cycle implementations.
• Deep expertise in one or more HRIS modules (Core HR, Talent Acquisition, Talent Management, Payroll etc).
• Strong communication, leadership, and client management skills.
• Certifications: Workday Core HCM Certification (required).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: Workday Core HCM Certification (required).

Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.
• Certifications: Workday Integration Certification (required).

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.

.

KEY RESPONSIBILITIES

•     Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.

•     Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.

•     Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries.

•     Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.

•     Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.

•     Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.

•     Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.

•     Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

.

ADDED ADVANTAGE

✓  Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.

✓  Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).

✓  Prior exposure to physical security systems such as CCTV or door access control management.

✓  Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

•     Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.

•     Fresh graduates are encouraged to apply. No prior working experience required.

•     Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.

•     Good communication skills with a service-oriented mindset and the ability to work well with non-technical users.

•     Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

•     Must be based in or able to commute to the Petaling Jaya area. Fully on-site role.

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Males and Females welcome 

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Job Description 

Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure. 

Working Hours 

Shifts will be assigned each week during the following timeframes: 

Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm 

Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm 

Key Responsibilities 

• Be an ambassador of the Stranger Soccer brand at the games 

• Facilitate numerous football games around Kuala Lumpur & Selangor

• Ensure an OUTSTANDING game experience from start to finish 

• Be ready to step in and play, to cover for any no show players or Hosts 

• Report issues back to Operations Management 

• FUN outgoing personality 

• Understanding of and passion for football 

• Excellent people and communication skills 

• Previous experience in customer service is a plus 

To apply, please visit https://www.strangersoccer.com/official-host and fill in the application form there. 

In this role, you will become part of the Performance Excellence Pillar. The role is intended to work on Quality escape, RCA, KPI, and strategic prediction by analyzing data countries/clusters. You will have the opportunity to lead continuous improvement projects, according to the requirements, and deliver the expected business impacts. You will be working closely with Process Engineers, BAU Leads, Transformation on compliance-related initiatives and local projects.

• Analyze and identify areas for improvement in BAU (Business as Usual) processes and drive convergence of processes and tools
• Identify and implement solutions that translate into standardization and process efficiency while balancing local BAU needs
• Evaluate, develop, and implement policies and procedures, mapping business processes, capturing and sharing best practices between the respective countries and regions
• Facilitate and organize improvement and problem-solving workshops, brainstorming with stream members
• Work with metrics and data to identify improvement opportunities, delivering data-driven analysis and business cases
• Cooperate with Global Enablement, Governance, Process Owners, and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded.

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

GrowthDesk is looking for a commercially sharp, curious, and resourceful Enterprise Business Development Junior to help grow adoption of our FMCG solutions, SKALE and Pulse,  across leading brands in the region.

This is not a high-volume, transactional sales role. It is a strategic enterprise sales role for someone who enjoys opening doors, understanding business problems, and helping large FMCG brands solve them through thoughtful, consultative solutions.

You will work on some of the region’s most exciting FMCG accounts, engaging senior stakeholders across marketing, insights, innovation, and commercial teams. From first outreach to discovery, proposal development, and long-term account expansion, you will play a central role in how we build meaningful enterprise relationships.

This role is ideal for someone with early sales or business development experience who wants to step into a more consultative, high-value enterprise environment.

Males and Females welcome 

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Job Description 

Official Hosts serve as the game facilitator as well as brand ambassadors. We are seeking Official Hosts to host games throughout the week and occasionally assist in other ad hoc duties. For this role, you should have great people skills, to make sure our users have a positive game experience from the moment they arrive till their departure. 

Working Hours 

Shifts will be assigned each week during the following timeframes: 

Monday to Friday: 8 am – 1 pm, 4 – 9 pm, 6 - 11 pm 

Saturday & Sunday: 8 am – 1 pm, 1 - 6 pm, 3 – 9 pm, 6 – 11 pm 

Key Responsibilities 

• Be an ambassador of the Stranger Soccer brand at the games 

• Facilitate numerous football games around Kuala Lumpur & Selangor

• Ensure an OUTSTANDING game experience from start to finish 

• Be ready to step in and play, to cover for any no show players or Hosts 

• Report issues back to Operations Management 

• FUN outgoing personality 

• Understanding of and passion for football 

• Excellent people and communication skills 

• Previous experience in customer service is a plus 

To apply, please visit https://www.strangersoccer.com/official-host and fill in the application form there. 

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are seeking for two (2) dedicated and highly organized Administrative Assistants to join our Credit Control team for a 2-month intensive project. The primary focus of this role is the digital organization of our records. This is a high-volume data management project that requires speed, precision, and unwavering commitment.

In this role you will be responsible for:

• Digital File Processing: Manage a high volume of PDF documents daily.
• PDF Splitting & Sorting: Accurately split bulk PDF files into individual documents.
• Systematic Renaming: Rename each file according to specific Invoice Reference Numbers and internal naming conventions.
• Data Integrity: Ensure 100% accuracy in file naming to prevent errors in the Credit Control system.
• Daily Targets: Meet and exceed daily volume quotas to ensure the project stays on schedule for the 2-month deadline.

The ideal candidate will possess:

• Minimum SPM/STPM or Diploma in any field.
• Proficient in basic computer operations. Experience with PDF editing tools (Adobe) is a major advantage.
• Must be able to commit to the full 2-month contract period without significant leave requirements.
• Extreme attention to detail.
• Ability to perform repetitive tasks with high energy and focus.
• Able to work with minimal supervision once the workflow is explained.
• Must be a Malaysian citizen or hold relevant residence status.

Highly Desirable:

• Multitask and manage high volumes of digital documentation.
• A team player who takes ownership of their assigned tasks.
• Proactive with a strong sense of urgency.

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are seeking a motivated and dynamic Credit Control Administrative to support our finance department. Unlike a traditional Credit Controller, this role is purely administrative. You will act as the vital link between our customers, the Credit Control team, and the AR department, ensuring that all communications and documentation are processed accurately and efficiently within our systems.

In this role you will be responsible for:

• Email & System Coordination: Manage the Centralized Credit Control email inbox daily. Ensure all incoming correspondence is sorted and uploaded to the Credit Next system or routed to the correct department for action.
• Post-Service Documentation: Systematically compile all service-related documents and job sheets received after service completion to ensure the billing trail is complete.
• Data Entry & Maintenance: Accurately key in data from service documents into the internal system, ensuring all records are up-to-date and error-free.
• CEWT Validation: Follow up with Credit Controllers regarding CEWT certificates. Perform thorough validation checks before passing them to the AR team for journal processing in Business Central (BC).
• Workflow Monitoring: Monitor the Credit Next system to ensure that customer queries are being actioned and reverted by the relevant Credit Controllers in a timely manner.
• General Support: Assist with other administrative duties as assigned by your superior to ensure departmental KPIs are met.

The ideal candidate will possess:

• Minimum Diploma in Finance, Accounting, Business Administration, or a related field.
• Prior experience in an administrative or data-entry role (experience within a Credit Control or AR environment is a plus).
• Proficient in Microsoft Office (Excel is essential)
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• High level of accuracy and attention to detail.
• Proactive with a strong sense of urgency.
• Must be a Malaysian citizen or hold relevant residence status.

Highly Desirable:

• Multitask and manage high volumes of digital documentation.
• Build rapport with internal stakeholders across different departments.
• Converse in local dialects (Mandarin/Cantonese) is an added advantage for coordinating with various stakeholders.
• A team player who takes ownership of their assigned tasks.

You will join the IT  team building intelligent, production-grade internal tools across operations. The work spans full-stack web development and AI/LLM engineering you will ship features end-to-end, from React frontends to Python backends to RAG pipelines running on Azure OpenAI.

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What You'll Work On

•       Real-time data visualization and AI-assisted insights

•       Intelligent document extraction and processing pipelines

•       RAG-based vector search and LLM-powered Q&A

•       Automated data pipelines with web scraping, PDF parsing, and structured data extraction

Frontend

•       React (v18+) with TypeScript

•       Vite, Tailwind CSS, React Router

•       Data visualisation libraries (Recharts, Leaflet)

•       REST API integration with Axios or fetch

Backend

•       Python with FastAPI

•       SQLAlchemy ORM, PostgreSQL, SQLite

•       JWT authentication, REST API design

•       PDF/document processing (PyMuPDF, pdf2image, openpyxl)

AI / LLM Engineering

•       OpenAI SDK or Azure OpenAI (GPT-4o, embeddings)

•       RAG pipeline design: chunking, embedding, vector retrieval, reranking

•       pgvector or equivalent vector database integration

•       Prompt engineering and structured output design

Infrastructure & Tooling

•       Docker (multi-stage builds)

•       GitHub Actions for CI/CD

•       Microsoft Azure (Container Apps, Static Web Apps, Container Registry)

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Good to Have

•       Node.js / Express and TypeScript backend experience

•       Playwright for browser automation or end-to-end testing

•       Microsoft Graph API / MSAL (Azure AD)

•       Model Context Protocol (MCP) for agent tooling

•       Cohere Rerank or similar reranking services

•       Ant Design or Semantic UI component libraries

•       Storybook, Vitest, or pytest experience

What We're Looking For

•       1-2 years of hands-on full-stack development experience

•       Demonstrated ability to ship production AI features, not just prototypes

•       Comfortable working across the full stack frontend, backend, and AI pipeline

•       Strong written communication

Nice to Have: Sector Context

Experience in the energy, utilities, or sustainability sector is a plus but not required. Familiarity with solar sector is a welcome bonus.

• To conduct testing according to SOP, QA/QC procedures in accordance to ISO/IEC 17025 and meeting turnaround time (TAT).
• To adhere to group HSE safety procedures.
• To establish and review laboratory operating procedures.
• Ensure all quality manual and procedures are appropriately documented and followed.
• Ensuring all results / test reports / certificates are reviewed and issued professionally.
• To review, check and make sure results accuracy of Proficiency Testing Programme or Round Robin prior submitting to the PT organizer.
• Ensure Good Housekeeping and Good Laboratory Practice (GLP) in the laboratory.
• To comply with all Health, Safety and Environmental (HSE) local regulation (Occupational Safety and Health Act 1996, Factory and Machinery Act 1967, Environmental Quality Act 1974).
• To report any hazard / risk, near-miss and incident in Crystal system.
• Ensure that all Operational Integrity Management System (OIMS) requirements are met.

Job Summary:

The Investor Relations Executive/ Senior Executive will support the Investor Relations Specialist in managing communications between the company and investors. This includes the transparent, accurate, and timely dissemination of financial and business information to the investment community. This role involves supporting investor engagement initiatives, assisting in the preparation of reports and presentations, and conducting market intelligence to enhance investor confidence and support the company’s long-term growth strategy.

Key Responsibilities:

• Support communications with investors, analysts and stakeholders
• Assist in the preparation of investor materials, including presentations, reports, financial results press releases and Bursa announcements
• Support quarterly and annual reporting processes, ensuring accuracy and consistency of messaging
• Monitor share price performance, market trends, peer performance, and investor sentiment to provide insights to management
• Coordinate investor meetings, briefings, roadshow and events
• Maintain the IR page on the company’s website
• Maintain and update the IR calendar and related records
• Collaborate closely with Finance, Business Development, Project teams, and Senior Management to ensure aligned and consistent messaging
• Ensure compliance with regulatory and disclosure requirements

• Bachelor’s Degree in Finance, Accounting, Business, Economics, or related field
• Minimum 2 years of relevant working experience (Investor Relations/ Investment Banking/ Finance exposure is an advantage)
• Strong analytical, documentation, and coordination skills
• Proficient in PowerPoint, Excel, and Word
• Able to work in a fast-paced, deadline-driven environment

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

requirements.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Experience in Operations and service industries will be an added advantage.
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually. 

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific. 

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions. 

We are looking for a General Manager, Malaysia to spearhead YouTrip's entry and growth in the Malaysian market, owning the full P&L, strategy and execution of YouTrip in Malaysia. 

Reporting to the Chief Operating Officer of YouTrip, this will be an exciting and rare opportunity for candidates with strong entrepreneurial spirit to work closely with the C-Suite & Leadership team to explore, launch, and grow our business in Malaysia. This role is pivotal in shaping YouTrip's presence in a new market — from conducting foundational market research and navigating the licensing landscape, to building a high-performing local team and driving commercial growth.

You Will

• Explore and evaluate market opportunities and competitive landscape in Malaysia
• Assist in the licensing and regulatory workstream, working closely with the Legal & Compliance team to manage submissions to relevant authoritiesLead and own the business growth and P&L of Malaysia, through the ownership strategic roadmap of the business
• Own the product roadmap for Malaysia together with Product & Engineering to identify big bets and localisation opportunities specific to the Malaysian market
• Drive business growth by leading bespoke marketing campaigns and striking marquee partnership deals tailored to the Malaysian market
• Develop a deep understanding of the fintech landscape in Malaysia and constantly identify new business growth opportunities
• Build, lead, and develop a high-performing local leadership team in Malaysia
• Reporting to the Chief Operating Officer of YouTrip, identify and drive cross-functional and/or cross-country initiatives for business growth

• Entrepreneurial Self-starter & Hustler - You are not afraid to get your hands dirty with a "whatever it takes" mindset and no job is too little for you. You strive for the best in everything you do, and understand the importance to influence your team to do the same to push for performance in a high paced environment
• Experienced Commercial Leader - You have at least 10 years of senior team leadership roles in a fast-paced environment, and proven track record in multiplying business revenues. Experience in Consumer Products and/or Marketing in Malaysia are preferred. Experience in Fintech or Financial Institutions space (B2C and/or B2B) will be a strong plus
• Market Entry & Research Expert - You have hands-on experience leading market entry initiatives, including structuring and executing market research frameworks, synthesising competitive intelligence, and translating insights into actionable go-to-market strategies. Prior experience launching a product or business in Malaysia is a strong advantage
• Licensing & Regulatory Navigator - You have working knowledge of Malaysia’s financial services regulatory environment, including familiarity with BNM’s licensing frameworks (e.g. Payment Services Act or its equivalent). You are comfortable engaging regulators, managing licensing submissions, and coordinating with legal and compliance teams to navigate complex approval processes
• Consumer Behavior Expert - You may not come from a research background but you believe in your cultural understanding of consumer preferences in Malaysia, backed by market insights, to localise our product and GTM strategy in Malaysia
• Travel and Payment Enthusiast - Nothing is more important than being passionate about the industry that we will be about to build together! Look forward to hearing your travel stories

Dalam peranan ini, anda akan bertanggungjawab untuk:

• Melakukan servis berkaitan dengan Hygiene seperti penukaran alas kaki pelbagai saiz, menambah dan mengantikan tisu tandas, sabun basuh tangan, hand sanitizer, toilet sanitizer, pewangi udara dan sebagainya di premis-premis pelanggan kami.
• Mencari peluang untuk menambah pendapatan sampingan dengan mempromosikan perkhidmatan Syarikat dengan sebaik mungkin di bawah bimbingan Penyelia.
• Memberi sokongan kepada Penyelia dan pasukan dalam pelaksanaan tugas.
• Membina dan mengekalkan hubungan yang baik dengan pelanggan-pelanggan.
• Memberi laporan yang betul dan tepat pada masanya apabila diarahkan oleh Penyelia.
• Menyerahkan wang kutipan servis (jika ada) dengan kadar yang segera atau dalam masa dua (2) hari.
• Hadir dan melibatkan diri di dalam perjumpaan/taklimat/mesyuarat mingguan/bulanan yang diadakan oleh pengurusan cawangan anda.
• Tugas-tugas lain yang berkaitan dengan pekerjaan yang mungkin diberikan kepada anda dari semasa ke semasa.

SEMUA JANTINA DARI PELBAGAI BANGSA ADALAH DIGALAKKAN UNTUK MEMOHON JAWATAN INI

Calon yang ideal memiliki:

• Kelayakan pelajaran minimum tahap SPM dan harus dikemukakan semasa menghadiri temuduga.
• Warganegara Malaysia, berumur antara 21 hingga 35 tahun (36 tahun & keatas akan dipertimbangkan jika mempunyai pengalaman kerja di industri Hygiene/Pest Control.
• Mempunyai lesen B2, D & GDL yang sah/ dalam proses mengambil lesen GDL.
• Minat melakukan kerja servis dan kerja luar (outdoor).
• Menetap di kawasan berdekatan.
• Pengambilan pekerja asing bergantung kepada kelulusan pihak berkuasa tempatan dan tertakluk pada permohonan visa mereka sendiri.

Sangat Diingini Jika Anda:

• Mempunyai sifat ingin belajar. Pengalaman tidak diperlukan kerana latihan insentif akan disediakan.
• Berdisiplin dan mampu mematuhi semua polisi dan dasar Syarikat.
• Berupaya untuk berbahasa Melayu dan juga memahami bahasa Inggeris mudah (penulisan dan percakapan).
• Boleh menggunakan telefon pintar dan celik IT/teknologi.

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues