Get to Know the Team

We are the architects of the marketplace economy. We design the blueprints, incentives, and clearing mechanisms that power the platform. We combine rigorous economic theory with data science to solve the fundamental coordination problems of the on-demand economy—balancing supply, demand, and price in real-time.

We do not just analyze the market; we shape it. We foster a culture where you have the freedom to explore. We balance the optimization of our current systems with a goal of solving the open-ended, foundational questions to define the next horizon of our growth. We want to leave a lasting impact on the ecosystem of drivers, merchants, and passengers who rely on our equilibrium every day.

Get to Know the Role

We are looking for an Economist who can operate at the intersection of causal science and commercial strategy. You will be the bridge between theoretical rigor and real-world application. This role will report to Lead Economist (Data Scientist), Marketplace Strategy and base on site in our Petaling Jaya office.

You will go beyond standard A/B testing to "decode" the complex behaviors of our ecosystem. You will identify the hidden tradeoffs in every decision and mapping the second- and third-order consequences of our algorithms. Whether you are redesigning pricing principles or modeling labor supply elasticity, your work will provide the definitive "so what?" that guides our product roadmap and investment strategy

The Critical Tasks You Will Perform

• Architect Marketplace Mechanisms: You will own the economic logic for the main pillars of our platform (Supply, Growth, Pricing, or Dispatch). You will design the incentives and clearing mechanisms that keep our marketplace healthy and efficient.
• Decode Economic Behavior: You will build models to understand why users and partners make the choices they do. Your insights will move us beyond treating users as metrics, helping us build a more engaging, human-centric marketplace.
• Be the Authority on Causal Truth: You will apply quasi-experimental methods and structural modeling to safeguard the business from mistaking correlation for causation. You will ensure our biggest bets are backed by rigorous evidence rather than coincidence.
• Solve Big, Ambiguous Questions: You will help build the research agenda for the "unknowns" of our marketplace. You will investigate foundational topics—like long-run market dynamics, system efficiency frontiers, and partner choice architecture—to shape our multi-year vision.
• Simplify Strategy: You will distill immense complexity into clear, applicable mental models. You will partner with senior leadership to cut through the noise, helping them define the true goals and principles of the business.

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

Role Overview

We are hiring a QS Procurement Lead to drive end-to-end procurement strategy for large-scale data centre / mission-critical projects. This role will focus on commercial procurement, tender management, and contract award across high-value CSA and MEP packages.

You will play a key role in ensuring cost-effective sourcing, contract compliance, and timely procurement delivery, working closely with cross-functional teams in a fast-paced project environment.

Key Responsibilities

Procurement Strategy & Planning

• Lead procurement strategy, sourcing plans, and package structuring
• Manage trade packaging across:
  • CSA (Civil, Structural, Architectural)
  • MEP (HVAC, Electrical, ELV, Fire Protection)
• Align procurement timelines with project programme and delivery milestones
• Drive value engineering, cost optimisation, and market benchmarking

Tendering & Bid Management

• Manage full tender lifecycle: RFQ / RFP, tender issuance, bid analysis, and award
• Conduct commercial bid evaluations, cost comparisons, and benchmarking
• Lead contract negotiations with contractors and suppliers
• Ensure clarity on scope, pricing, specifications, and risk allocation

Contracting & Commercial Management

• Draft and manage contracts, subcontracts, and procurement documentation
• Work with contract frameworks such as FIDIC, NEC, bespoke agreements
• Maintain alignment with cost plans, budgets, and financial targets
• Track procurement commitments and ensure cost control governance

MEP-Focused Procurement

• Manage procurement of key MEP systems:
  • HVAC / Cooling systems (CRAC, CRAH, chillers)
  • Electrical systems (MV/LV, UPS, generators)
  • Data centre infrastructure and specialist vendors
• Coordinate closely with engineering and design teams to ensure technical-commercial alignment

Stakeholder & Supplier Management

• Build and manage relationships with contractors, vendors, and supply chain partners
• Collaborate with cost managers, project managers, consultants, and engineers
• Act as the key commercial interface during procurement and contract award phases

Governance & Compliance

• Ensure procurement activities comply with internal policies, audit requirements, and governance frameworks
• Maintain accurate documentation for tendering, evaluation, and contract approvals
• Drive best practices in procurement processes and efficiency improvements

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

As the Marketing Manager (Social Lead), you will shape how a leading technology client cuts through culture—fueling relevance, buzz, and real brand impact. You’ll steer social direction, decode cultural signals into sharp strategy, and spark integrated campaigns built to travel fast where attention already lives.

Role: 

Shape Social-First Brand Storytelling

• Define the role social plays in driving brand relevance, engagement, and audience connection.
• Build platform strategies, content ecosystems, and storytelling frameworks tailored to evolving consumer behaviour.
• Spot cultural trends, internet conversations, and emerging opportunities that can translate into impactful brand moments.
• Bring a “speed-to-culture” mindset to campaign thinking and execution.
• Use AI-powered tools and workflows to accelerate creative ideation, trend discovery, and content scalability.

Lead Integrated Campaigns

• Develop social-first campaigns designed to spark conversation, participation, and shareability.
• Partner with creatives, strategists, media teams, and production partners to deliver integrated marketing initiatives.
• Drive creator, influencer, and community-led storytelling strategies across multiple platforms.
• Guide content direction to ensure ideas feel native to the platform and authentic to the audience.
• Build campaigns that balance brand storytelling with real-time cultural relevance.

Drive Performance & Innovation

• Collaborate with media teams to align creative thinking with paid amplification and distribution strategy.
• Use audience insights, analytics, and platform trends to optimise content performance and campaign effectiveness.
• Champion emerging formats, new platform behaviours, and innovative digital storytelling approaches.
• Push social thinking beyond “post-and-boost” into truly integrated, performance-led creativity.

Be a Strategic Partner

• Act as the social expert across internal and external stakeholder teams.
• Elevate creative quality and strategic thinking across campaigns and content production.
• Support a collaborative, fast-moving environment where ideas, experimentation, and agility thrive.
• Balance long-term brand building with reactive opportunities and live cultural moments.

You:

• BA/BS degree or equivalent experience
• 8+ years of experience in social strategy, digital marketing, creative strategy, communications planning, or integrated campaigns.
• Strong understanding of TikTok, Instagram, YouTube, creator ecosystems, and emerging digital culture.
• Proven experience building social-first campaigns that drive engagement, talkability, and audience relevance.
• Strong grasp of paid social, content distribution, and performance optimisation.
• A strategic thinker with strong creative instincts and a natural understanding of internet culture.
• Comfortable translating insights, behaviours, and trends into compelling campaign ideas.
• Experience working across cross-functional teams, agencies, creators, and media partners.
• Energised by fast-moving environments where culture, priorities, and ideas evolve quickly.
• Brings a collaborative, roll-up-your-sleeves approach with the agility to navigate both strategy and execution seamlessly.
• Experience using AI-powered creative or workflow tools is highly advantageous.
• Exceptional verbal and written English communication and presentation skills.

Contact Duration: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a visionary and dynamic Regional Brand Marketing Strategist to join our team. This role operates at the exciting intersection of scale and strategy. You will hold a dual mandate: acting as a "horizontal" capability builder to develop a standardized, high-performing social commerce machine across markets, while also serving as the "vertical" strategic lead for key brand accounts.

You will not just be a thinker, but a capability builder who bridges the gap between overarching business goals, audience insights, full-funnel activation, and compelling content.

As a Regional Brand Marketing Lead, you will take charge of 

1. Brand Strategy & Account Leadership

• Own and develop strong, differentiated brand marketing strategies for assigned key accounts, grounded in:
• Business objectives
• Category dynamics
• Audience insights
• Act as the strategic lead on accounts, ensuring clarity and consistency across all marketing initiatives.
• Lead strategic conversations in pitches and QBRs, bringing a senior point of view and cross-market insights.

2. Full-Funnel Strategy & Translation

• Translate business strategy into end-to-end full-funnel marketing plans, including:
• Audience persona definition
• Funnel design (awareness → consideration → conversion)
• Channel roles (TikTok, Meta, marketplaces, etc.)
• Content strategy (what to say, not just what to produce)
• Ensure alignment and consistency across the full funnel and all channels.

3. Strategic Direction & Execution Alignment

• Provide clear strategic direction to:
• Creative teams (briefing, messaging, content approach)
• Performance teams (activation logic, channel strategy)
• Work at account level to ensure seamless execution of the strategy.

4. Data-Driven Strategy & Innovation

• Leverage tools and data sources such as:
• TikTok MarketScope
• Category benchmarks
• Competitive landscape analysis
• Translate insights into actionable strategic recommendations to drive growth on assigned accounts.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Media, Business, or any related fields
• 8+ years of experience in full-funnel performance marketing. 
• Experience in brand strategy, campaign planning, or integrated marketing.
• Proven experience in social commerce and digital platforms (TikTok, Shopee, Lazada, Meta).
• Ability to link creativity with performance metrics and business outcomes.
• Strong storytelling and presentation skills.
• Strategic thinker with a data-driven mindset.
• Experience in ecommerce or agency environments is a plus.

In this role you will streamline activities of project teams and ensure consistency of Clinical Operations processes across Asia Pacific region. You will ensure meeting study milestones by project teams on a country level, report study progress to clients and global stakeholders.

The scope of responsibilities will include:

• Act as project management contact for the project team and PSI support services.
• Perform study status review and progress reporting, collect and report project status updates.
• Develop and update project planning documents, essential study documents and project manuals/ instructions.
• Ensure that the project timelines and subject enrollment targets are met.
• Coordinate maintenance of study-specific and corporate tracking systems.
• Oversee site selection and startup, site contractual and budget negotiations.
• Supervise project team and site training, perform field training of monitors tailored to the project needs.
• Ensure team compliance with project-specific training matrix.
• Supervise preparation, conduct and reporting of site selection, site initiation, routine monitoring and closeout visits.
• Review site visit reports and ensures monitoring and reporting standards are met.
• Oversee investigator and site payments.
• Supervise project team preparation for study audits/ inspections and resolution of audit/ inspection findings.
• Might be involved in regional project oversight for APAC.

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the OC Growth & Commercial Manager be based in Johor Bahru, working onsite.

The day-to-day activities:

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

Major Responsibilities: 

End-to-End Vendor Operations & Performance

• Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.

• Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.

• Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.

• Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.

Support Experience Ownership & Strategy

• Own the entire support experience, from design to execution, including footprint and channel strategy.

• Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.

• Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.

Accountability for Metrics & KPIs

• Maintain full accountability for QComm Service Operations metrics.

• Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.

• Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.

Stakeholder Management & Transformative Leadership

• Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.

• Lead cross-functional initiatives to align operational improvements with broader strategic business goals.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

Intrepid Asia is seeking a dynamic and strategic Regional Lead, Marketplaces and Ecommerce Excellence to join the regional team. The role will be involved in working with 6 markets across the SEA region.

As a Regional Lead, Marketplaces and Ecommerce Excellence you will take charge of 

• Develop and advise on eCommerce marketing & campaign strategies for key regional accounts across the marketplaces, platforms, and properties, in accordance with their brand goals and current trends.
• Drive platform excellence through data analysis, performance tracking, and implementation of best practices
• Provide end-to-end client servicing, acting as the main point of contact for key regional accounts/
• Work closely with the teams and platform SPOCs to ensure a comprehensive approach
• Drive regionally for our in house retail media ad tech proprietary adoption across markets and brands, conduct audits and advise on strategies.

What we are looking for - the ideal profile

• 8–12 years of experience in eCommerce performance marketing
• Background from an eCommerce enabler, agency commerce team 
• Strong understanding of the SEA eCommerce and marketplace ecosystem
• Hands-on expertise on-site and off-site media, with a strong focus on Shopee and Lazada
• Clear ownership and understanding of commercial targets (GMV, ROI, efficiency, growth)

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

The Livestream Production Team Lead will oversee the technical and operational aspects of Intrepid Malaysia’s livestream production and studio operations, ensuring high-quality livestream execution across multiple brand accounts.

This role requires strong hands-on technical expertise in livestream production, studio setup, and troubleshooting within a fast-paced e-commerce livestream environment. The Production Lead will also supervise production managers, maintain studio readiness, and continuously optimize livestream production standards across platforms.

Beyond technical execution, the role supports livestream campaigns aligned with platform promotions and brand objectives, contributing to key performance metrics such as viewer engagement, traffic, and conversion.


As the Livestream Production Team Lead, you will take charge of:

Livestream Technical Production & Supervision

• Lead the technical setup and execution of livestream sessions across multiple brand accounts on platforms such as TikTok Shop, Shopee Live.
• Ensure high-quality livestream production through proper camera operation, lighting setup, audio management, and scene transitions.
• Manage livestream production workflows including OBS/vMix scene management, camera switching, overlays, and sound balancing.
• Monitor livestream sessions in real time and provide immediate troubleshooting to maintain smooth broadcast continuity.
• Standardize livestream production quality across brands by implementing consistent technical configurations and setups.
• Work closely with hosts and Social Commerce Account Managers to deliver engaging and seamless livestream experiences.
  
  

Studio & Equipment Management

• Maintain full studio readiness, including equipment organization, cleanliness, and functional setup for livestream sessions.
• Manage studio inventory including cameras, lighting equipment, audio systems, props, and product samples.
• Track equipment usage and conduct routine maintenance to ensure all production equipment remains in optimal working condition.
• Plan and supervise equipment upgrades or purchases to support evolving livestream production needs.
• Conduct daily and weekly technical checks to minimize last-minute issues before livestream sessions.
  
  

Livestream Quality Optimization

• Identify recurring technical issues during livestream sessions and implement preventive solutions to reduce disruptions.
• Monitor production quality across livestream sessions and recommend improvements aligned with market standards.
• Develop and maintain standard operating procedures (SOPs) for livestream technical setup, studio operations, and troubleshooting.
• Document best practices for livestream production, equipment configuration, and technical workflows.
• Support the team in improving livestream production efficiency and scalability across multiple brands.
  
  

Team Supervision & Development

• Supervise and mentor Production Assistants to maintain consistent livestream production standards.
• Assign tasks and coordinate production schedules to support multiple brand livestream campaigns.
• Train team members on studio equipment, livestream tools, and operational best practices.
• Ensure adherence to production standards, technical workflows, and studio operational procedures.
  
  

Cross-Functional Collaboration

• Work closely with Social Commerce Account Managers, hosts, and marketing teams to ensure livestream production aligns with brand campaign objectives.
• Support commercial teams in delivering high-impact livestream sessions during platform campaigns and promotional events.
• Collaborate with internal teams to maintain consistent production quality across different brands and livestream formats.
• Contribute insights on production improvements based on livestream execution experience.

Who We Look For – The Ideal Profile

Experience & Competencies

• 3+ years of experience in livestream production, studio operations, or video production within ecommerce, social commerce, or digital media.
• Strong hands-on knowledge of livestream production tools such as OBS, vMix, or similar streaming systems.
• Practical experience with camera operations, lighting setup, and audio engineering.
• Familiarity with social commerce livestream platforms such as TikTok Shop, Shopee Live
• Experience managing studio equipment and maintaining production inventory systems.
• Prior experience supervising production assistants or technical teams is a plus.
• Strong troubleshooting skills and ability to resolve technical issues under time pressure.
  
  

Personal Attributes

• Highly adaptable and comfortable working in fast-paced livestream environments.
• Detail-oriented, organized, and proactive in maintaining studio readiness.
• Strong problem-solving skills with the ability to react quickly during live sessions.
• Collaborative team player able to coordinate across multiple teams and stakeholders.
• Reliable with strong ownership of production quality and operational execution.
• Fluent in English.

Role Purpose

The Software Engineering Team Lead provides hands-on technical leadership and delivery ownership for a squad of junior engineers, aligned to Experian’s Product Development career framework. This role focuses on engineering execution, technical direction, and team enablement rather than people management or HR administration.

Key Responsibilities
Technical Direction & Quality: Provide architectural guidance, conduct design and code reviews, and champion CI/CD, observability, and secure-by-default practices.

Mentorship & Capability Building: Coach junior engineers, maintain team playbooks, and foster a culture of craftsmanship and learning.

Collaboration & Stakeholder Partnership: Partner with Product and Project Managers and collaborate with Line Managers on staffing and growth (no HR ownership).

Act as point of contact from Operations to internal Client Ops and Customer Success Leaders commercial leaders (including the Country MD / external clients where applicable) to lead and drive the operational delivery of our client offering. Leads a team of country functional managers. 

Client Solutioning 

• Advocate" of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
• Responsible for making decisions on behalf of operations for the country. 
• Has breadth of Operations E2E knowledge regarding the production processes and client knowledge to be able to handle discussions with client Ops in regard to possibilities and limitations of Nielsen solutions 
• Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded. 
• Drives Operation Processes with Quality and On time Delivery as per Global KPIs 
• Drives Standardization and Harmonization of processes across the region as per Global SOPs  
• Delivers on Global Productivity targets including RUN and other Global initiatives 

Team Management 

• Plans and controls resource allocation to optimize the “operations service” to clients 
• Manages initiatives to deliver efficiency and productivity to the company 
• Expected to coach and develop the team, monitor individual performances and identify talents or low performers 
• Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically 
• Meets clients to conduct client health check on operations 

Role Summary:

Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.

Key Responsibilities:

• Project Leadership: Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities.
• Solution Architecture: Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization.
• Stakeholder Engagement: Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively.
• Team Leadership & Mentoring: Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback.

Functional Competency:

• Process Ownership: Leads end-to-end module or functional process delivery.
• Integration Oversight: Owns end-to-end integration validation and troubleshooting.
• QA Governance: Owns QA cycles; sets standards and review discipline.
• Project Reporting: Owns project reporting and drives transparency across stakeholders.

BEHAVIORAL COMPETENCY:

• Leadership: Inspires confidence and drives team performance.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Stakeholder Management: Influences outcomes through strategic engagement.
• Escalation Management: Prevents escalations through proactive risk handling.
• Change Attitude: Drives change with positive mindset and resilience.
• Attention to Detail: Producing consistently high-quality work.
• Team Leadership: Drives team performance and alignment.
• Mentoring: Coaches peers and guides best practices.
• People Development: Gives structured feedback and supports growth.

• Bachelor's degree from a recognized institution.
• 7–10 years of HRIS experience; led at least 5 end-to-end implementations.
• Strong leadership, client management, and communication skills.
• Ability to manage competing priorities and guide cross-functional teams.
• Demonstrated people management and team development capability.
• Certifications: Oracle HCM Cloud Certification (required).

This role is only open to Malaysian local/PR

The Role

As Category Lead, your #1 mission is to accelerate growth for your portfolio! You are the business owner of your categories, responsible for driving topline and increasing order penetration. You will lead a team to scale these categories rapidly while hitting margin targets and ensuring top-tier stock availability.

Key Responsibilities

• Growth & GMV: Take full accountability for your category portfolio’s sales. Drive category penetration and hit revenue targets, driving order penetration and basket value.

• Commercial Margins: Monitor & drive healthy margins for your categories. Grow retail media revenue.

• Assortment & Suppliers: Run constant range optimization. Onboard high-growth SKUs and delist slow-movers. Lead negotiations and Joint Business Plans (JBPs) with FMCG brands.

• Pricing & Campaigns: Execute the pricing strategy for your categories to stay competitive. Coordinate with suppliers to align their promo spend with our campaign calendar.

• Availability & Waste: Own Weighted Availability (In-stock) to ensure top SKUs are never missing. Manage inventory health to minimize shrinkage and wastage.

• Team Leadership: Lead and coach a team of Category Managers. Monitor KPIs and drive a culture of high performance and accountability.

Key Responsibilities

1. Topline Growth & Penetration

• Own the GMV and order volume for your portfolio; drive category penetration and basket value to hit revenue targets.

• Monitor daily performance and execute swift course-corrections to maintain growth momentum.

2. Range & Market Strategy

• Curate a "winning" assortment by identifying market trends, competitor gaps, and high-growth SKUs.

• Run constant range optimization by onboarding local heroes and ruthlessly delisting slow-movers.

3. Sustainable Margin & Commercial Revenue

• Drive category profitability by optimizing cost structures and securing strategic supplier investments.

• Grow Retail Media revenue and scale high-visibility advertising opportunities for your key brand partners.

4. Strategic Partnerships & JBP

• Lead long-term Joint Business Plans (JBPs) with FMCG partners to build strong, collaborative roadmaps for growth.

• Collaborate with suppliers to secure support and exclusive deals to drive high-impact commercial campaigns

5. Category Operational Health

• Actively collaborate with Supply Chain for high Weighted Availability, to ensure products are always available for the customer.

• Manage inventory health & shrinkage

6. Team Leadership

• Lead and coach a team of Category Managers, fostering a culture of high performance and accountability.

• Own the delivery of team OKRs and KPI and drive data-driven decision-making 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

We are seeking an experienced and driven Program Management Lead to join our team. In this role, you will be responsible for overseeing and coordinating program management efforts in the areas of creative asset management, creative program management, and product program management. You will work closely with cross-functional teams, including creative, marketing, product, and engineering, to ensure effective planning, execution, and delivery of programs, with a focus on driving efficiency, quality, and successful outcomes. 

Creative Asset Management: 

• Collaborate with creative teams to define asset management best practices, workflows, and tools, ensuring efficient asset creation, version control, and distribution. 
• Coordinate with stakeholders to gather requirements and establish processes for requesting, reviewing, and approving creative assets. 
• Implement and maintain a centralized digital asset management system, ensuring accurate metadata tagging, searchability, and accessibility for various teams. 
• Lead efforts to optimize creative asset usage, track asset performance, and identify opportunities for reuse and repurposing. 

Creative Program Management: 

• Lead and oversee creative programs from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards. 
• Collaborate with creative teams to define project scopes, objectives, and deliverables, and create detailed project plans and schedules. 
• Coordinate cross-functional teams to align on creative program requirements, including stakeholders from marketing, design, content, and development. 
• Conduct regular program status meetings, provide updates, and address any risks or issues, ensuring effective communication and collaboration throughout the process. 
• Monitor program performance metrics, track progress against milestones, and implement strategies to drive continuous improvement. 

Product Program Management: 

• Manage product programs from conception to launch, working closely with product managers, engineers, and other stakeholders to define project requirements and deliverables. 
• Maintain program roadmaps, timelines, and EOL management plans, ensuring alignment with product strategies and business objectives. 
• Facilitate cross-functional collaboration, including requirements gathering, design reviews, and development sprints, to ensure timely delivery of high-quality products. 
• Monitor and report on program progress, identifying and mitigating risks and dependencies, and making recommendations to optimize program efficiency and effectiveness. 
• Foster a culture of innovation and continuous improvement within the product program management team, implementing best practices and lessons learned. 

The Role

This is a hands-on individual contributor role with a broad remit spanning employee relations, policy, compliance and related projects. The position partners closely with HR Business Partners to provide expert advisory support, manage complex and high-risk employee cases, and build capability in HRBPs and people leaders to confidently navigate employee relations matters. 

While the role has an APAC remit, the primary focus is the Asia region — and most significantly Malaysia, SEEK's largest hub in the region. The other current Asia markets are Singapore, Hong Kong, Indonesia, Thailand and Philippines. The role requires deep expertise and hands-on experience navigating employment frameworks across these markets.

Reporting to the Director of People Strategy and Enablement (based in Melbourne), this role sits within the People Strategy and Enablement function. Beyond day-to-day case management, the incumbent will contribute to the design and delivery of strategic initiatives that continue to uplift SEEK’s people policy and compliance frameworks, refine governance practices, and build the confidence and capability of HR Business Partners and people leaders in managing employee relations matters.

Key Responsibilities

Employee relations

• Provide expert, day‑to‑day employee relations (ER) advice and support to the HRBP team.
• Partner with HRBPs to manage complex and high‑risk cases involving performance, conduct, grievances, and medical capacity—ensuring issues are handled with fairness and empathy, and mitigating risk.
• Conduct and oversee end‑to‑end investigations into complex or sensitive workplace matters.
• Engage with external legal partners across Asian markets to ensure high-quality, fit-for-purpose support and service delivery.
• Represent SEEK in external forums (e.g. conciliations or tribunals) as required.
• Collaborate on strategic workforce or organisational change initiatives, providing proactive ER input to support business outcomes and risk management.

Policy, compliance & governance

• Act as a key subject matter expert on people‑related policies, compliance, and governance frameworks across SEEK’s Asia markets.
• Monitor and interpret local legislative developments to ensure people policies and practices remain current, compliant, and fit‑for‑purpose.
• Lead and contribute to policy and compliance projects, including policy reviews, harmonisation, and maturity assessments.
• Partner with cross‑functional stakeholders to strengthen governance processes and support audit, reporting, and board‑related requests.

Capability building & continuous improvement

• Partner closely with the HRBP team to uplift people leader and HR capability in managing ER and compliance matters confidently and consistently.
• In partnership with the ER and Policy Lead, design and deliver coaching, tools, and resources (e.g. practical guides, training materials, templates) that build skill, confidence, and alignment in decision‑making across APAC.
• In partnership with the ER and Policy Lead, identify opportunities to enhance ER and compliance processes, frameworks, and resources to drive continuous improvement and operational excellence across APAC.

We are seeking a passionate Aircon Corporate Sales Lead in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our corporate segment while providing network to strategic projects. This driven and ambitious individual will be overseeing and maximizing sales of the company through the corporate sales channel.

Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic sales team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Country Director.

Responsibilities of an Aircon Corporate Sales Lead but are not limited to

• Handle corporate customer enquiries related to air conditioning products and services, ensuring prompt and professional responses to all customer needs.
• Oversee and manage corporate customer purchases and ensuring smooth transactions from order to fulfillment.
• Actively seek and attain new corporate customers by identifying potential leads, reaching out to decision-makers, and converting inquiries into sales.
• Build and maintain strong, long-lasting relationships with existing and new corporate customers, ensuring a high level of customer satisfaction and repeat business.
• Prepare and maintain reports on customer payment history, sales performance, and sales summaries.
• Track the progress of sales targets and provide regular updates to management.
• Stay up-to-date with industry trends, competitor activities, and market demands to identify potential opportunities for sales growth.
• Work closely with internal teams, including logistics and customer service, to ensure the successful fulfillment of corporate orders.
• Address and resolve any challenges or issues that may arise with corporate customers, ensuring smooth operations and customer satisfaction

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Prior experience working as a system integrator or with system integrators
• Existing connections with corporate clients
• Experience managing corporate sales enquiries
• Minimum 3 year of handling corporate level Aircon projects and conducting corporate selling
• Data-driven with ability to analyze data for stocks forecasting
• Ability to use excel skills is a must
• Communication and people skills
• Passionate in engaging customers and providing excellent service
• Strong English proficiency with ability to engage C-Level clients

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking an experienced Inventory and Procurement Lead to oversee inventory planning, purchasing coordination, and supplier management. This role ensures optimal stock levels, cost efficiency, supply continuity, and compliance while supporting business growth and operational excellence.

Inventory Management

• Plan, monitor, and control inventory levels to meet operational needs while minimizing excess stock and shortages.
• Develop and maintain inventory control systems, including forecasting models, reorder points, and safety stock policies.
• Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy.
• Analyze inventory turnover, aging, and usage trends to improve efficiency and reduce carrying costs.
• Coordinate with warehouse and operations teams to ensure proper storage, handling, and stock rotation.
• Identify and manage obsolete, slow-moving, or damaged inventory.

Purchasing & Supplier Coordination

• Source, evaluate, and onboard suppliers based on cost, quality, reliability, and delivery performance.
• Negotiate pricing, terms, and service-level agreements with vendors.
• Issue purchase orders and ensure timely delivery of goods and services.
• Monitor supplier performance and resolve issues related to quality, delays, or discrepancies.
• Ensure purchasing activities comply with company policies, budgets, and ethical standards.

Planning & Forecasting

• Collaborate with sales, production, and finance teams to forecast demand accurately.
• Align purchasing plans with production schedules and business objectives.
• Develop inventory strategies to support cost control and supply continuity.
• Prepare and manage inventory budgets.

Data, Systems & Reporting

• Maintain accurate records in ERP and inventory management systems.
• Generate and analyze reports on inventory levels, costs, lead times, and supplier performance.
• Use data insights to recommend process improvements and cost-saving initiatives.

Risk & Compliance Management

• Identify supply chain risks and develop contingency plans, including alternative sourcing and buffer stock strategies.
• Ensure compliance with regulatory, safety, and quality standards.
• Manage documentation related to inventory and purchasing transactions.

Team & Stakeholder Coordination

• Lead, coach, and supervise inventory staff (if applicable).
• Act as the primary point of contact between suppliers and internal stakeholders.
• Communicate inventory status, risks, and plans to management.

Get to Know the Team

The Commercial Systems team is the engine behind Grab's B2B growth and operational excellence. We own and manage the Salesforce ecosystem, building the sophisticated platform that empowers our teams to drive revenue and cross-sell services across Grab's diverse business verticals. Our mission is to eliminate friction in the sales process by delivering intelligent, automated solutions that provide a unified view of our partners. We combine deep CRM expertise with custom fullstack development to orchestrate complex workflows and system integrations that scale alongside Grab's evolving commercial needs.

Get to Know the Role

As the Engineering Lead, you will oversee the development of our cutting-edge software solutions, leading a team of experienced engineers, and driving technical projects across our organization.

You will report to the Head of Commercial System and work onsite in Grab office based in Petaling Jaya, Malaysia.

The Critical Tasks You Will Perform

• You will lead and mentor a team of fullstack developers, promoting a culture of innovation and continuous improvement
• You will collaborate with product managers and partners to define technical requirements and architectural decisions
• You will oversee the entire software development lifecycle, from concept to deployment and maintenance
• You will establish coding standards, development processes, and quality assurance practices
• You will conduct code reviews and provide constructive feedback to team members
• You will optimize application performance, security, and reliability
• You will stay up-to-date with emerging technologies and industry trends, recommending and implementing improvements as needed
• You will participate in technical decision-making and contribute to the overall technology strategy of the organization
• You will manage project timelines, resources, and deliverables to ensure high-quality releases

Main responsibilities

• Own end-to-end restaurant incubation across APAC (activation to early performance)

• Define, track and improve key incubation KPIs

• Identify execution gaps and implement corrective actions to accelerate vendor ramp-up

• Design and scale standardized incubation processes across markets

• Lead automation of key workflows in partnership with relevant teams

• Establish clear governance and accountability between COE and local market teams

• Collaborate cross-functionally to enhance vendor incubation and experience

• Pilot and scale high-impact initiatives to continuously improve incubation performance

The Quality Team Lead drives daily quality operations by supervising process controls, product verification, and 
hold and release governance. The role ensures FSMS compliance, timely escalation of issues, and continuous 
improvement across the plant. By developing Quality Technicians and embedding Food Safety & Quality Culture, 
the Team Lead ensures only safe; compliant products are released to the market.

Key Responsibilities:

Ensure FSMS compliance and audit readiness (FSSC, GMP, HACCP, Halal (JAKIM/JAINJ & BPJPH), 
Kosher, SNI, USFDA) through validation, documentation accuracy, CAPA effectiveness, and zero NC 
performance.
• Safeguard product quality and food safety by verifying compliance to specifications, leading complaint 
investigations, supporting COA/testing needs, and providing timely QA support to production.
• Monitors and verifies GMP & sanitation execution on the shopfloor and escalates gaps for correction.
• Maintain SHE and Financial discipline within the Quality function

Safety
• Champion a Safety, Health, and Environment (SHE) culture by consistently following safety procedures, 
wearing appropriate Personal Protective Equipment (PPE), and maintaining calm, orderly work 
practices.
• Adherence to the 6 Life-Saving Rules.
• Conduct Behavior Observation Safety (BOS) at required frequency.
• Never compromise safety: “We work safely, or we do not work.”
• Ensure a safe and healthy work environment by understanding work-related hazards and adhering to all 
safety instructions.
• Participate actively in Risk Assessment processes as required to identify and mitigate potential hazards.
• Collaborate with the team to keep the workplace safe, clean, and well-organized, and support colleagues 
in working safely.
• Escalate and implement solutions to address risks related to ergonomics and working conditions.
• Report immediately any unsafe situation, substandard condition, near miss, incident, or defect.
• Stop work immediately if safety is at risk or if unsure how to proceed safely and involve the Quality 
Manager for guidance.
• Actively participate in Safety discussions during Operations Performance (OPS) meetings.
• Comply with environmental rules regarding the use and disposal of chemicals (e.g., oils, fats) used for 
maintenance.

Quality:
1. Leadership of Daily Quality Operations
• Supervise in process controls, product verification, and hold- and- -release governance.
• Organize team structure, allocate jobs, and maintain effective work schedules.
• Represent Quality in daily Production OPS meetings and cross functional- discussions.
• Execute annual quality activities in compliance with the Management System. Manage the Prod-Quality 
and Warehouse Meeting on periodic basis & Follow Up with Action Plan
• Quality Representative in the overall project execution from the start (design stage to the 
commercialization stage) and provide results sharing to the CQV.
• Engages actively with the Quality Manager through routine communication, proactive identification of 
improvement opportunities, and immediate escalation of any quality, food safety, or compliance risks.
• Support Quality Manager to manage respective Q-Team (White & Blue Collar) with effective job 
allocation & work schedule align with Quality work plans.

2. Product Release & Compliance Governance
• Authorize product release and act as the primary Quality Representative for compliance with JDE 
specifications and customer requirements.
• Manage and perform the QI, Block / Unblock, Rework and Downgrade for finished products through 
SAP.

3. FSMS Execution (HACCP, GMP, FSSC 22000)
• Maintain compliance with global standards (FSSC, GMP, HACCP, Halal (JAKIM/JAINJ & BPJPH).
• Contribute to mock recall and traceability exercises as part of the quality team to validate effectiveness.
• Quality Representative in audit preparation, participate in internal/external audits, and ensure timely CAPA 
closure.
• Verify and validate CCPs and OPRPs within the plant.
• Conduct CCP, OPRP, and Hold & Release training for production teams.
• Oversee HEM program execution, including routine/ad hoc swabs and air monitoring.
• Provides shopfloor QA oversight to ensure compliance with GMP, sanitation, and pest control 
requirements, identifies and escalates operational risks and deviations, enforces proper GMP behaviours, 
and supports corrective actions and continuousimprovement with Operations and the GMP System Owner

4. Issue Management & Problem Solving
• Lead /participate in continuous improvement initiatives/corrective and preventive actions (CAPA) 
against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and 
specification critical to quality product and process parameters). 
• Issue and track corrective actions (CC) and nonconformance reports (NC) until closure.
• Implement and monitor CAPA initiatives against key quality KPIs (e.g., RFT, consumer complaints, 
trade feedback).
• Provide solutions on allergen, GMP, Halal, and food safety issues.
• Conduct periodic quality meetings with respective teams to discuss and resolve issues towards quality 
requirements.

5. Complaint Management
• Manage customer complaints, escalate issues, and drive timely resolution with corrective actions.
• Monitor complaint trends and drive reduction strategies.
• Ensure timely preliminary as well as investigations feedback as appropriate to the complainant.
• Conduct Risk Assessment (RA) as appropriate to support the operation needs on FSQ point.

6. New Project & Trial Management (NPI, A4E, I4G, Line Trials)
• Represent Quality in new product introductions and line trials.
• Review and approve specifications, ensuring timely distribution to production.
• Conduct annual reviews of material and product documentation.

7. Data Management & Reporting
• Deliver daily, weekly, and monthly Quality KPI updates.
• Report QI, RFT, NC costing, and MOS metrics to global systems.
• Conduct periodic Loss Analysis on Product and Process Quality System and propose for actions to 
address the issues for improvements.
• Lead the automation/digitalization program of Quality Plan which aligned with the Global Quality 
Systems (Key Super User: SAP, SafeFood360, Hamilton Grant etc.).
• Review the plan schedule for HEM, monthly, yearly, and ad-hoc analysis as required in person by twice 
per year and review the results monthly. 
• Oversee laboratory instruments, equipment is calibrated, and chemical management is maintained. 

8. Hygiene, Environmental Monitoring & Pest Control Verification
• Ensure HEM swab execution, air monitoring, and sanitation program validation.
• Monitor GMP and pest control issues, execute and follow up GMP audit / pest finding with the operation 
team. 
• Verification & monitor sanitation program execution. Tackle sanitation related issues and review WI related 
to sanitation in plant with relevant department.

9. Stakeholder Collaboration & Communication
• Represent Quality in cross functional- meetings with Operations and Warehouse.
• Resolve interdepartmental issues and ensure win-win- solutions.

10. Proactive Quality Leadership & FSQ Prevention
• Drive continuous improvement initiatives, automation/digitalisation programs, and workflow enhancements.
• Lead dissemination of food safety and quality knowledge across the plant.
• Promote FSQ campaigns, workshops, and awareness sessions.
• Ensure preventive measures are embedded to sustain FSQ culture.

11. Documentation & Specification Management
• Develop, update, and maintain SOPs, product specifications, and material documentation.
• Review and approve any new specification updated by the R&D team to ensure formulation card 
distribute to production timely.
• Perform annual updates for material documentation. 
• Perform Semi-Finished Products, Recipe and Finished Products Specification Review against 
specification and best practices for newly registered products.
• Ensure new incoming materials meet approved specifications and artwork requirements.
• Authorize issuance of Quality document including COA 

12. Proactive Risk Management & FSQ Prevention
• Conduct proactive risk assessments (RA) for processes and materials, when necessary, as per HACCP 
principle.
• Identify potential risks in GMP, sanitation, allergen control, and pest management highlight and implement 
actions to address the issues.
• Implement preventive measures to strengthen food safety and quality culture.
• Execute quality systems according to Quality Pillar requirements, aligned with global standards.
• Undertake continuous training and self-development, identifying opportunities for improvement in quality 
systems.
• Responsible for competency development and routine work quality of Quality Technicians.
• Assess FSQ culture maturity at defined frequencies and report results to management.
• Promote FSQ activities such as campaigns, workshops, and awareness sessions to strengthen plant culture.
• Participate in FSQ culture assessments to gauge maturity levels.

13. Quality Culture & Operational Engagement
• Attend MOS Pillar meetings; contribute to robustness implementation and checks and RCA effectiveness. 
• Execute Quality system including but not limited to Pro-Start, RFT, CTQ, QA Matrix and QX Matrix 
according to Quality Pillar requirement, aligned with Global requirement.
• Drive quality improvements 
• Provide monthly QI, RFT and NC Costing Calculation & Reporting to Global
• Execute Process Control CTQ
• Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture 
engagement and ongoing improvements Verify implementation of actions including lessons learned from 
other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and 
embed in OPLs or standards.
• Deliver induction/refresher training for new joiners, contractors, and shop floor associates.
• Share food safety topics and awareness programs to build competency.

14. Financial & Operational Responsibilities
• Monitor AOP, OPEX, and CAPEX within the Quality team, enforcing the principle of “No PO, No Work” 
for all expenditures.
• Ensure strict financial discipline to prevent overspending and maintain compliance with organizational 
requirements.
• Assume responsibilities as assigned by management and contribute to organizational ad hoc tasks 
when required.
• Submit overtime (OT) requests in a timely manner with proper justification for Manager approval.
• Coordinate on schedule and overtime (OT) for Quality team member and approve on-time. 

15. Continuous Learning & Team Competence
• Coach and mentor Quality Technicians to achieve KPIs and career growth.
• Identify and drive opportunities for improvement in quality systems and training programs.
• Facilitate competence development of Quality Technicians and team members through coaching and 
knowledge transfer.
• Engage and collaborate effectively with internal and external stakeholders on quality and compliance matters.

16. Quality Oversight & Authority
• Communicate effectively with internal and external stakeholders on quality and compliance matters.
• Contribute to organizational ad hoc tasks related to quality improvement and compliance.
• Exercise authority to stop the production line when food safety or quality issues arise.

• Lead the technical solution of ME connected solution projects set up in PgP1/MOE1.
• Develop digital solutions using different platforms (low code platforms, data visualization software, web application development framework and so on) flexibly according to specific situations.
• Provide guidance/coaching/training to the key user and process owner in term of software/hardware/data architecture, workflow and related technological know-how.
• Work closely with ME global connected solution provider to translate the technical requirements, CI architecture, software algorithm and related configuration for smooth implementation at PgP1.
• Work closely with process owners to identify opportunities for leveraging company data.
• Support the key user as next level escalation after 1st level troubleshooting of ME connected solution projects unsuccessful.
• Troubleshooting and improve PgP1/MOE1 self-developed application.
• Any other related duties assigned by immediate superior from time to time.