About the Role

Responsible to lead and deliver the overall HR services, particularly in Payroll & Benefits services across the APAC countries under the Regional Shared Services Centre, focus on the internal client which includes managing critical service issues to resolution, liaising with countries HR Business Partners to ensure services meet required standards (inclusive of third party suppliers) and the ability to align to the business strategy in different countries within the SGS APAC region and imperatives to ensure the service delivery is in line with the requirements and expectations under the Service Level Agreement (SLAs).

Responsibilities

• Oversee the Payroll & Benefits functions / areas in the HR Shared Service Centre to ensure quality and efficiency of the services in line with the Service Level Agreement (SLAs) and fully comply to the related standard & legislation.
• Accountable for the timely delivery of the Payroll & Benefits services and processes, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as day-to-day liaison with different stakeholders in APAC countries.
• Establish and standardize work procedures and best practice across different countries to improve the efficiency of the shared service team.
• Ensure the necessary interface and infrastructures are in place to facilitate the services offer to the countries.
• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.
• Ensure the governance of the service operations, including managing the budget, schedule expenditures and cost effective measurements of the shared services.
• Carry out necessary standard and process audit to ensure the compliance and alignment of the HR practices across different countries legal requirements.
• Manage the shared service team and develop a high performance culture within the service centre.
• Analyse variances in operations and initiate gap / cost reduction as appropriate.
• Continue develop, implement and drive the new initiatives in HR services, including of process improvement, automation, resource management.
• Prepare activity, budget and performance activities reports to the management.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Reporting to the Team Lead /Senior– Customer Service.   

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate), resolving inquiries efficiently,  employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate).
• Provide accurate information regarding products, services, and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Identify and escalate priority issues when necessary
• Handle of Back-office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Meet set performance targets including response time, resolution rate, and customer satisfaction.
• Upsell and cross sell to clients by adding value-added services to improve client retention, acquisition & loyalty.

About You

You will own and enhance SEEK’s back-office and identity platforms, with a primary focus on Microsoft 365 and related services, ensuring they are secure, highly available and aligned to our cloud-first strategy.

Based in Kuala Lumpur with 2–3 days a week working from home, you will act as the senior technical escalation point, driving infrastructure projects across data centre, AWS and Azure environments, while mentoring teammates and influencing how we deliver enterprise services at scale.

What You Will Do

• Implement, configure, support and tune high-availability back-office systems in a secure environment.
• Manage and support identity and collaboration platforms including Microsoft 365, Azure AD, Active Directory, Okta and related services.
• Configure and support infrastructure services such as AD, DHCP, DNS and mail systems across multiple regions.
• Drive and deliver key infrastructure projects and technical initiatives across datacentre, AWS and Azure platforms within agreed timeframes.
• Leverage IaaS, SaaS, PaaS and Infrastructure as Code to automate and improve capacity, availability, performance and configuration management.
• Identify risks to service and availability, design mitigations and ensure SLAs are consistently met for IT systems and services.
• Mentor and train team members, provide technical guidance, and act as the go-to escalation point for complex system issues, including occasional on-call support. 

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that support the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions.  This approach reduces risk and enhances efficiencies, making us a leading and trusted partner every step of the way.

We are expanding our Subsea Pipelines capability in Malaysia and are seeking a Project Engineer to support both the delivery of projects and the growth of our regional presence.

This is a hands-on, delivery-focused role with exposure to project execution and client-facing activities, offering the opportunity to develop into a broader, commercially aware position.

Working closely with operations, clients, and regional leadership, you will support the safe and efficient delivery of subsea pipeline and pre-commissioning projects across Malaysia and the wider APAC region.

Key Responsibilities

• Support the execution of subsea pipeline and pre-commissioning projects from planning through to offshore delivery
• Coordinate mobilisation of personnel, equipment, and vessels to ensure efficient project execution
• Deliver and support activities across:
• Subsea pipelines and SURF operations
• Pigging and pipeline cleaning
• Pre-commissioning and commissioning services
• Umbilical and riser testing and flushing
• Nitrogen dewatering and FCGT (Fill, Clean, Gauge & Hydrotest)
• Subsea pumping and testing units
• Assist in pipeline engineering scope including calculations, testing, integrity, and system readiness
• Support tendering activities including technical evaluations, cost inputs, and proposal development
• Interface with clients on technical delivery, with exposure to business development and tender support
• Ensure compliance with HSE, quality, and operational standards at all times
• Support preparation of technical proposals, project documentation, and execution plans

Requirements

• 10+ years’ experience within subsea / pipeline / pre-commissioning environments
• Strong technical understanding with a willingness to be hands-on
• Dewatering with Nitrogen Membrane spread and Coil tubing experience would be ideal.
• Experience in tendering, technical calculations, and project execution
• Good knowledge of the local Malaysian supply chain and vendor landscape
• Project execution experience in Indonesia is an added advantage
• Good communication skills with the ability to engage clients and stakeholders
• Exposure to business development or client interaction is an advantage
• Fluent English (spoken and written)

Profile

• Ideally, a technically strong candidate with an outgoing, client-focused personality, capable of building and maintaining strong customer relationships

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Project & Client Representation

• Act as the client-side Project Manager for a Build‑to‑Lease procurement model, overseeing the full development lifecycle.
• Provide overall leadership and governance across design, procurement, construction, commissioning, and handover.
• Serve as the primary interface between client stakeholders, developers, consultants, contractors, and authorities.

Pre‑Contract & Commercial Management

• Lead and manage pre‑contract activities, including feasibility support, scope definition, programme development, cost planning, and risk management.
• Support procurement strategies, tender evaluations, and contract award processes.
• Ensure alignment to client technical, operational, and MRO requirements.

Post‑Contract & Construction Delivery

• Oversee post‑contract administration, including contractor performance, change control, payment certification, claims management, and schedule control.
• Ensure construction works comply with approved design, MRO standards, and safety regulations.
• Maintain strong on‑site presence during construction to manage delivery risks and stakeholder coordination.

Technical Oversight

• Provide technical oversight with a strong focus on MEP systems, particularly those relevant to aviation and turbine MRO facilities.
• Ensure MRO‑critical systems (utilities, workshops, hangar services, testing facilities, etc.) meet operational and regulatory expectations.
• Support commissioning, testing, and readiness for operations.

Reporting & Governance

• Provide regular progress reporting on cost, schedule, risk, and quality to client and leadership.
• Proactively identify issues and implement mitigation strategies.

Job description

• This role requires working from the office, as it is a hub-based position.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.

As a QA Engineer you will be supporting the development teams by ensuring the quality of their output through a combination of manual and automated testing.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Your team

Our Kuala Lumpur office is a bright, modern space located at the heart of the city. The team here is expanding, making it our second-largest hub, and we’re excited to welcome like-minded individuals to join an exciting, collaborative environment filled with professionals who have a passion for innovation and driving change.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Key Responsibilities:

• Collaborating with cross functional teams to understand product features and architecture.
• Deriving meaningful test scenarios based on business requirements and system workflows.
• Performing functional, regression, integration and end-to-end testing on tasks and epics.
• Developing and maintaining an up-to-date regression pack to ensure ongoing testing of critical functionalities.
• Writing, executing, and maintaining test cases for automation.
• Assisting in bug reproduction, investigation and work with developers on root cause analysis.
• Maintaining test scripts to run in CI/CD environment.
• Promoting delivery of quality software.
• Communicating effectively on progress and ensure impediments are raised early to minimise impact on the delivery.

• Proven experience in quality assurance across automated and manual testing within software development with at least 3+ years of experience.
• Should have 2+ years’ experience in front-end, API and end-to-end testing.
• Develop and maintain automated scripts using tools like Playwright, Cypress, K6 and Postman.
• Strong preference for experience in scripting language such as TypeScript, JavaScript.
• Skilled in using CI/CD tooling such as GitLab, TeamCity etc
• Experience using Jira or similar project management tool.
• Maintain and enhance test documentation including test scenarios and bug reports.
• Excellent attention to detail, highly organised with a proactive and independent approach.
• Capable of working on multiple tasks simultaneously and managing deadlines.

Preferred Qualifications

• Relevant testing qualifications such as ISTQB, Agile software testing courses.
• Experience with Playwright using Typescript language.
• Experience in API testing using Postman or similar tools.
• Good to have knowledge in C#
• A positive attitude with the ability to work independently and as part of a team.
• Knowledge of Agile methodologies and experience working in an agile environment.

• Be the technical expert of InsiderSecurity solutions for our users.
• Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions.
• Advise customers on the deployment architecture and best practices for our products.
• Deploy and configure our solutions in customer data centers or cloud environments.
• Develop and configure use cases to meet user's needs.
• Diagnose and troubleshoot technical issues.
• Support the sales team by conducting technical sales demos and answering technical inquiries during sales.
• Serve as the interface between users and our product engineering teams. This is an excellent role to gain experience and insight into the cybersecurity industry.
• Guide junior application engineers on technical matters.

• At least 3 years experience in system administration, cloud administration or IT networking.
• Diploma or Bachelor's degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
• Experienced with system and cloud administration (e.g., Windows, Linux, AWS, Kubernetes).
• Experienced with networking.
• Experienced with Python or other high-level programming languages.
• Familiarity with Bash scripting.
• Familiarity with database administration and SQL is a plus.
• Prior experience as an application field engineer or a customer success engineer is an advantage.
• Excellent problem-solving skills and keen attention to detail.
• Good communication and presentation skills.
• Ability to excel in a collaborative team setting.
• Must be a Malaysia resident.

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

What are we looking for?

A Senior Software Engineer who has solid experience working with microservices architecture, is passionate about technology, commits to engineering best practices, and loves challenges and problem solving! You will develop back-end solutions based on requirements from the product managers, write tests such as unit tests, integration tests, and ensure that we are keeping our documentation up to date. Mentoring junior team members will also be a key part of your role, making impact every possible way.

This is a full-time role reporting to the Tech Lead.

Core Responsibilities:

• Write high quality, testable and efficient code
• Create and maintain our CI/CD pipeline
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Conduct regular code reviews, ensuring adherence to best practices and high-quality standards
• Provide technical guidance and mentorship to junior team members
• Test and troubleshoot software; identify and resolve issues in a timely and efficient manner
• Keep documentation accurate and up to date

Key Requirements:

• 6 years minimum working experience in software engineering
• Strong proficiency with Typescript, Go, frameworks available for it such as Node.Js
• Mastery of Agile methodology, microservices architecture, gRPC, containers, and Kubernetes is highly desirable
• Experience working on cloud based technologies associated with Azure / AWS / GCP
• Strong analytical skills, creative, detail oriented, and solid problem-solving skills
• Ability to learn and work on new technologies or topics fast
• Ability to work independently and as a team player
• Excellent verbal and written English communication skills
• Must have the authorisation to work in Malaysia ** **Note: This position does not offer visa sponsorship
• Able to working in the KL office (KL Eco City) 3 days a week

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Relations Executive, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive world-class pest control and hygiene solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

Work with Customer Relations Manager and team to:

• Manage inquiries from customers through website, email and telephone
• Responsible for customer satisfaction survey programme by making outbound calls to existing Rentokil Initial Customers
• Data entry - key in lead and enquiry details into Rentokil Initial’s customer management system
• Prepare monitoring reports (daily, weekly & monthly) on outbound calls with success rate analysis, customer feedback, with short commentary
• Adhere to standard procedures for enquiries/ leads/ CVC handling
• Adhere to standard script for enquiries/ leads/ CVC handling
• Support in customer loyalty and world class programme

Specific areas of responsibilities:

• Manage web enquiries that are submitted through Rentokil Initial official websites or toll free lines featured in websites
• Handle enquiries or sales leads for Rentokil Initial businesses
• Handle complaints or issues raised by customers or callers through web feedback form, toll free, email or fax
• Perform satisfaction follow up call to re-gain customer’s confident
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Support in customer loyalty and world class programme
• Key in sales leads/enquiries into iCABS Contact Management Module and inform the ‘person in charge’ to follow up and close the ticket
• Follow up with Customer Development Personnel on prospect status
• Prepare weekly and monthly calls, customer feedback and outbound call reports

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care / telemarketing environment
• Customer oriented and KPI results driven
• Possess initiative and the ability to work independently with minimum supervision
• Good communication skills and has the ability to communicate fluently on the phone
• Call center experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Autonomous and thrive on challenges
• Normal working hours
• Permanent employment

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Good sense of humour and passionate about work and takes pride in what he/she does.

As a QA Engineer you will be supporting the development teams by ensuring the quality of their output through a combination of manual and automated testing.

Who we are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our commitments to each other

We have each other’s backs

There when we need each other most

 We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Key Responsibilities:

• Collaborating with cross functional teams to understand product features and architecture.
• Deriving meaningful test scenarios based on business requirements and system workflows.
• Performing functional, regression, integration and end-to-end testing on tasks and epics.
• Developing and maintaining an up-to-date regression pack to ensure ongoing testing of critical functionalities.
• Writing, executing, and maintaining test cases for automation.
• Assisting in bug reproduction, investigation and work with developers on root cause analysis.
• Maintaining test scripts to run in CI/CD environment.
• Promoting delivery of quality software.
• Communicating effectively on progress and ensure impediments are raised early to minimise impact on the delivery.

• Proven experience in quality assurance across automated and manual testing within software development with at least 3+ years of experience.
• Should have 2+ years’ experience in front-end, API and end-to-end testing.
• Develop and maintain automated scripts using tools like Playwright, Cypress, K6 and Postman.
• Strong preference for experience in scripting language such as TypeScript, JavaScript.
• Skilled in using CI/CD tooling such as GitLab, TeamCity etc
• Experience using Jira or similar project management tool.
• Maintain and enhance test documentation including test scenarios and bug reports.
• Excellent attention to detail, highly organised with a proactive and independent approach.
• Capable of working on multiple tasks simultaneously and managing deadlines.

Preferred Qualifications

• Relevant testing qualifications such as ISTQB, Agile software testing courses.
• Experience with Playwright using Typescript language.
• Experience in API testing using Postman or similar tools.
• Good to have knowledge in C#
• A positive attitude with the ability to work independently and as part of a team.
• Knowledge of Agile methodologies and experience working in an agile environment.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Who You Are

You will lead the technical direction for Hirer Shared Services, shaping cloud-first shared platforms that improve developer experience and tech health for teams across the Hirer domain. You will design and evolve critical services such as the domain-wide GraphQL API, audit logging, and centralised authorisation, partnering with Engineering Managers and senior leaders across a distributed team of around 10 people based in Kuala Lumpur, Melbourne and Sydney.

What You Will Do

• Ensure sub-domain services and platforms are fit for purpose, well-architected and aligned to SEEK development practices and technical metrics
• Design, operate and evolve scalable, performant cloud-first systems on AWS, including complex GraphQL-based architectures
• Act as the technical escalation point for your sub-domain, deep-diving into incidents and leading incident reviews, documentation and follow-up improvements
• Uplift engineering discipline by championing CI/CD, TDD/BDD, clean code, secure coding and DevOps practices across multiple teams
• Define and drive technical roadmaps that improve tech health, observability, resilience, security and compliance for shared services
• Partner with Engineering Managers, Heads of Engineering, Architecture, Security and Product to align sub-domain strategy with SEEK’s technical strategy
• Coach and mentor Staff Engineers and Software Engineers, nurturing future technical leaders and fostering a safe, inclusive and engaged engineering culture

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

Role Overview

We are a fast-growing insurtech company focused on transforming the motor insurance ecosystem through automation, data, and customer-centric digital experiences. Our mission is to simplify insurance operations, reduce processing time, and improve accuracy across the policy lifecycle. 

We are looking for an RPA Engineer to design, develop, and deploy automation solutions across our insurance operations. The role will focus on improving operational efficiency, reducing manual workload, and enhancing data accuracy across policy workflows and customer engagement.

You will work closely with Business Transformation, Operations, Product, and Technology teams to automate high-volume processes using RPA tools and integrate data pipelines across systems such as CRM, Google Cloud and messaging platforms.

WHAT YOU'LL DO:

RPA Development & Automation

• Design, develop, and maintain RPA bots to automate repetitive insurance processes (quotation handling, policy issuance, claims).
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions.
• Build robust, scalable, and efficient automation workflows following RPA best practices.
• Conduct testing, debugging, and validation of RPA solutions to ensure seamless execution.
• Monitor, maintain, and optimize RPA bots to ensure continuous performance.
• Ensure automation solutions comply with regulatory and data security requirements
• Optimize existing automation scripts to improve speed, efficiency, and scalability.
• Provide technical support and resolve issues related to RPA bots in production.
• Implement proper exception handling, logging, and monitoring mechanisms.

Process Automation & System Integration

• Automate data workflows between internal systems, CRM platforms, and third-party applications.
• Integrate RPA workflows with APIs, databases, and cloud-based platforms.
• Work with structured and semi-structured data from multiple systems.

WHAT WE'RE LOOKING FOR:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2-4 years of experience in RPA tools (e.g., Power Automate Desktop, UiPath, Automation Anywhere or similar).
• Experience working in the insurance or financial services industry is an advantage.
• UiPath Certified Advanced RPA Developer (UiARD), Blue Prism Developer Certification, Automation Anywhere Certified Advanced RPA Professional or related Professional RPA Certification is preferred but not compulsory.
• Experience in scripting/programming languages (e.g., Python, VBScript, JavaScript, C#) is an advantage.
• Familiarity with process analysis, workflow design, and system integration.
• Understanding of database queries (SQL) and API integration.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.

We’re looking for a motivated and dynamic Service Operations Excellent Executive to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.

requirements.

In this role you will be responsible for:

Service Process & Performance Support

• Assist in the implementation and monitoring of service management processes at branch level.
• Track operational KPIs, identify gaps, and escalate improvement opportunities.
• Provide administrative and analytical support for service capability initiatives.

Capability Building & Training

• Support the development, updating, and delivery of training materials related to service and operations.
• Coordinate training sessions, workshops, and coaching activities for Service Technicians and Supervisors.
• Collect feedback and monitor training effectiveness to ensure continuous improvement.

Audit & Compliance Monitoring

• Conduct branch visits to monitor service process adherence and regulatory compliance.
• Participate in route rides with Service Technicians and Supervisors to observe service delivery and client experience.
• Prepare audit observations and reports, highlighting areas for corrective actions.

Project & Initiative Support

• Assist in managing projects and programs assigned for service and operations capability development.
• Gather and analyze data, prepare reports, and support solution development for operational improvements.

Stakeholder Engagement

• Liaise with internal teams to ensure smooth execution of capability initiatives.
• Support communication and reporting requirements to management regarding progress, risks, and outcomes.

The ideal candidate will possess:

• Minimum Degree holder in any field.
• Experience in Operations and service industries will be an added advantage.
• Computer skill is essential (Microsoft Word, Microsoft Excel, PowerPoint, and Video Editing).
• Possess good interpersonal, communication and writing skills especially in English.
• Mature, very proactive, result oriented, has good drive, can work under pressure.
• Can manage multiple tasks and deliver according to given deadlines.
• Required to travel to the branches throughout Malaysia.
• Must be mobile and have own transport.

Highly Desirable:

• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Team - ID3

GBG’s ID3 is a world-leading software-as-a-service product providing identification services to financial institutions, telecommunications providers and other businesses where customer identification is essential. This excellent opportunity will have you working on the ID3 on-line identity product which is used by many of UK and Europe’s most progressive businesses.

QA Engineer

Reporting into the Lead Software Developer, you will champion an automation first testing strategy within the Agile team. You will design, build and maintain automated test frameworks while performing focused exploratory testing to validate new features, investigate defects and ensure broad, meaningful coverage across the product.

What you will do

As part of Agile development teams: 

• Create thorough test scenarios and test cases based on agreed acceptance criteria. 
• Provide advice, especially to the Product Owner, on any gaps in, or issues with, the acceptance criteria from a testing perspective. 
• Perform focused exploratory testing activities, documenting results and creating clear, actionable defect reports (using Jira and Xray). 
• Create and execute automated test scripts and contribute to the maintenance of automated test suites. 
• Assist with the creation, management and execution of test plans for larger feature development activities where needed. 
• Actively contribute to Agile team ceremonies, working to ensure they provide input and value to the team. 
• Actively contribute to quality assurance improvements and initiatives. 
• Provide guidance on QA processes, product knowledge as well as test automation knowledge to the Agile team. 
• Review test automation scripts, as well as monitoring failed test cases and maintain its correctness and efficiency. 

Skills we’re looking for

Technical Skills 

• Strong experience in testing web-based and API-based applications, with a focus on automation-first quality practices. 
• Hands-on experience with modern test automation frameworks such as Playwright, Selenium or Cypress, with the ability to design and maintain scalable UI and API test suites. 
• Experience using API testing tools (e.g., ReadyAPI, Postman, or similar), including creating data‑driven API tests — transferable tooling skills are valued over specific products. 
• Proficiency in building and maintaining automation frameworks using Page Object Model (POM) and data‑driven test design patterns. 
• Knowledge of CI/CD processes and experience integrating automated tests into pipelines such as Azure DevOps or GitHub Actions. 
• Experience with performance testing using JMeter, ideally executed and managed through Azure Load Testing. 
• Strong exploratory testing skills and a solid understanding of risk‑based testing approaches. 
• Excellent analytical skills for reviewing acceptance criteria, identifying test gaps, and ensuring effective test coverage. 
• Experience working within Agile development teams and contributing to continuous quality practices. 
• Familiarity with cloud platforms — experience with Azure is beneficial, and experience with or willingness to learn AWS is advantageous as we transition. 
• Openness to using AI-assisted development and testing tools, including GitHub Copilot, to accelerate analysis, test creation and automation workflows. 

Interpersonal Skills 

• Excellent verbal and written communication skills in English, enabling effective collaboration within cross‑regional Agile teams. 
• A demonstrated ability to work as a team within a fast-paced team. 
• Flexible, resilient and able to change focus on demand. 
• Self-motivated and enthusiastic. 
• Demonstrated ability to learn quickly within a continually changing, challenging environment. 
• Ability to prioritise and to work independently, takes ownership of own workload. 
• Ability to guide or coach team members on QA related skills and knowledge. 
• A focus on thorough software quality and documentation, takes pride in high-quality product releases. 

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.   

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes.

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.

What you’ll be doing  

• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

Job Description:

• Maintains customer records by updating account information
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Upsell & Cross selling skills in the hospitality business
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

The Senior Grid Planning & Strategy Engineer is the strategic architect responsible for aligning our BESS pipeline with Malaysia’s National Energy Transition Roadmap (NETR). You will translate high-level energy policy into physical infrastructure investment strategies, identifying exactly where the grid requires BESS to maintain stability. By analysing long-term demand and RE integration challenges, you will position the company as a Strategic Advisor to the TNB Grid System Operator (GSO) and Suruhanjaya Tenaga (ST).

Key Responsibilities

• Policy-to-Infrastructure Translation: Analyse the NETR and Integrated Resource Planning (IRP) targets to identify the physical transmission upgrades and BESS capacities required to meet 700MW+ RE integration goals.
• Macro-Grid Stability & Planning: Perform regional load-flow and contingency ($N-1$) analyses using PSS/E or DIgSILENT. Identify "Weak Grid" nodes where BESS can provide synthetic inertia and voltage support to prevent curtailment of solar assets.
• Strategic Advisory (GSO/ST Liaison): Act as the lead technical diplomat with TNB GSO and ST. Provide evidence-based recommendations on grid-level BESS dispatching and infrastructure design to influence future Grid Code updates and tender structures.
• BESS Dispatch & Revenue Optimization: Model grid-level BESS dispatch scenarios (e.g., peak shaving, frequency regulation, and spinning reserve). Advise the commercial team on how the National Load Despatch Centre (NLDC) will utilize assets under the CRESS framework.
• Investment Roadmap Development: Design 5-to-10-year infrastructure investment plans. Identify optimal Point of Interconnection (POI) locations in the 132kV/275kV network where the grid is "thirsty" for BESS, ensuring long-term project bankability.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems) or Energy Policy & Planning.
• 8 years in Power System Planning, Transmission Engineering, or Grid Operations.
• Registered Professional Engineer (Ir.) or Graduate Engineer with the Board of Engineers Malaysia (BEM).

The Senior Grid System Design Engineer is the technical "Gatekeeper" for our BESS pipeline. This role carries dual responsibility: performing the advanced mathematical simulations required for TNB approval and acting as the primary technical auditor for BESS and PPC hardware suppliers.

Key Responsibilities

• BESS Dynamic Modeling: Develop site-specific BESS models including Inverters (PCS), Battery
• Management Systems (BMS), and Power Plant Controllers (PPC). You must accurately model GridForming (GFM) logic, Virtual Inertia, and sub-50ms Fast Frequency Response (FFR).
• Supplier Technical Auditing: Critically review BESS and PPC supplier proposals. You must verify if their stated ramp rates, Round Trip Efficiency (RTE), and control loop latencies are mathematically achievable and compliant with TNB requirements.
• Grid Impact Studies: Lead the execution of Load Flow, Short Circuit, and Transient Stability studies. must specifically address Weak Grid ($SCR < 2.0$) challenges and ensure the BESS does not cause sub-synchronous oscillations.
• TNB Regulatory Representative: Serve as the lead technical representative at TNB GSO (EMS Unit) meetings. You will defend the simulation results and manage the end-to-end Interconnection Agreement (IA) process.
• Harmonic & Power Quality Validation: Perform detailed harmonic resonance studies to identify if a supplier's inverter switching frequency will clash with the local TNB grid impedance.

• Bachelor’s or Master’s Degree in Electrical Engineering (Power Systems or Power Electronics focus).
• Experience: * Minimum 8+ years in utility-scale power systems.
• Direct experience in modeling at least two utility-scale BESS projects (min 10MWh+) in a professional simulation environment.
• A proven track record of at least 3 successful TNB Grid Impact Study (GIS) approvals.
• Professional Status: Must be a Professional Engineer (Ir.) or a high-level Graduate Engineer registered with the Board of Engineers Malaysia (BEM).
• Technical Authority: Ability to demonstrate prior experience in rejecting or correcting supplier technical designs based on simulation findings.