Commercial leader to own and scale Retail Media partnerships across APAC & EU. This role combines team leadership, strategic account ownership, and revenue delivery, with a strong focus on CPG brands and agency groups.

You will lead a team responsible for execution and pipeline development, while personally driving the most strategic partnerships and multi-market deals.

Key Responsibilities

1. Revenue Ownership & Commercial Leadership

• Own and deliver regional Retail Media revenue targets across CPG, agencies, and non-endemic partners

• Build and maintain a high-quality pipeline  with clear conversion plans

• Lead commercial strategy for multi market deals, ensuring consistency in pricing, packaging, and deal structures

2. Team Leadership & Performance Management

• Lead and develop a team of partnership managers / sales leads

• Set clear targets, pipeline expectations, and performance standards

• Drive accountability on execution quality, not just activity

• Coach the team on negotiations, deal structuring, and senior client engagement

3. Strategic Account Ownership

• Personally own and grow relationships with top regional CPGs and agency groups

• Lead negotiations for high-value, multi-market partnerships

• Build long-term JBPs embedding Retail Media as a core investment pillar

• Act as executive sponsor for key accounts

4. Agency & CPG Growth Engine

• Unlock agency budgets (WPP, Dentsu, Publicis, etc.) to drive incremental demand

• Convert top CPGs into always-on Retail Media investors

• Scale regional deals into structured, repeatable frameworks

5. Cross-functional & Market Leadership

• Partner with local commercial and QC teams to ensure strong execution

• Align with product and AdOps to scale solutions and unlock inventory

6. Operating Model & Scalability

• Build and standardize best-in-class ways of working (pipeline management, program selling, JBPs)

• Improve forecasting accuracy and commercial discipline across markets

• Ensure the team operates with clear ownership and prioritization

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. In logistics, trust is everything. To build that trust, we are hiring a Senior Social Media Manager / Social Content Creator based in our KL Headquarters to act as the digital voice and literal face of Teleport Next Day across Malaysia and our regional lanes.

SUMMARY FOR THE ROLE

This is not a desk job where you hide behind stock photos and corporate graphics. You will be the on-camera face of Teleport Next Day. You will be the bridge between our operations, our brand, and the SME community. One day you might be at our sorting hub shooting a fast-paced IG Reel on how we clear customs in 4 hours; the next day you’ll be at a bazaar interviewing a local fashion brand about how they ship to Singapore.

This is a hands-on, high-autonomy role for an extroverted creator who knows how to make scroll-stopping, social-first content that builds credibility and trust with business owners. You will work closely with the Teleport Next Day Marketing team to ensure everything you shoot aligns with our "Faster, Cheaper, Better" pillars.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement). 

A DAY IN THE LIFE
Every day is different, but you will own the social engine from end to end:

• Be the Face of the Brand: Confidently host, narrate, and star in our Instagram Reels, TikToks, and YouTube Shorts. You are the human connection to our logistics network.
• On-the-Ground Storytelling: Travel to our hubs, warehouses, and customer storefronts to capture raw, authentic operational and testimonial content.
• End-to-End Social Ownership: Plan, shoot, edit, and publish content across our core channels 
• Fast-Turn Production: Expertly use tools like CapCut or Canva to cut native, vertical video edits, memes, and reactive content in hours, not weeks.
• Community Engagement: Don't just post and ghost. Actively manage our social community, reply to SME sellers, and keep a pulse on eCommerce trends.
• Strategic Collaboration: Work with the Product Marketer to ensure your organic social content warms up the audience for our paid performance campaigns.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in social media management, content creation, or brand-side storytelling.
• On-Camera Confidence: You must be highly comfortable speaking on camera with high energy and articulate delivery.
• Native Social Platform Fluency: You deeply understand the algorithm, pacing, hooks, and audio trends of Instagram Reels and TikTok.
• The "Scrappy Creator" Mindset: You don't need a massive production crew. You can shoot an engaging video with just a smartphone, a ring light, and a wireless mic.
• Language Proficiency: Strong English and Bahasa Malaysia proficiency. You know how to use local nuance and "rojak" language to authentically connect with Malaysian SMEs.
• Strategic Autonomy: You can take a high-level marketing brief (e.g., "We need to show sellers that our customs process is safe") and turn it into a 30-second viral video script.
• Bonus: 
• Ability to speak Mandarin and write in Chinese
• Experience marketing to B2B audiences or eCommerce sellers 
• Background in fast-growth logistics/tech startups

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist, but we don't act or sound like a traditional, dusty logistics company. We move fast, we speak like actual humans, and we aggressively avoid boring corporate jargon.

SUMMARY OF THE ROLE 

We are looking for a Senior Executive, Content Marketing Specialist to be the dedicated storyteller and the social-first voice of the Network Pod.

The global logistics market is highly volatile, driven by uncontrollable macro factors. Even so, our narrative is our anchor. Your job is to position Teleport’s network as the agile, reliable solution for airlines, ecommerce marketplaces and forwarders. You will not operate as a "service desk" taking content briefs; you will act as a proactive growth partner to the Product Marketer and commercial teams, ensuring your content maps directly to the B2B customer journey and captures the attention of busy freight forwarders and airline executives on platforms like LinkedIn.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something Matters': Taking a routine operational update or milestones and making the market care about it.
2. Turning 'Nothing' into 'Something': Keeping the narrative alive and engaging even when there is no "hard news" to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement).

A DAY IN THE LIFE 

As a Senior Executive, Content Marketing Specialist, you are the daily execution engine for the Network Pod's narrative. Your day-to-day will focus on:

• Making the Mundane Meaningful: Transforming technical or standard update into compelling stories that position Teleport as a thought leader in logistics infrastructure and regional connectivity.
• Sales Enablement Translation: Taking the high-level social narratives you build and turning them into practical, bottom-of-funnel assets like 1-pagers and email sequences for the Commercial team to use in the field.
• Keeping the Narrative Alive: When there are no product launches or route expansions, you know how to build a narrative out of thin air. You will turn industry trends or a quick 5-minute chat with a BD Lead into a week's worth of engaging social content.
• The Social & DIY Creative Engine: Writing scroll-stopping LinkedIn content for our brand and executive pages. You don’t just write, you execute. You’ll script fast-paced videos and jump right into Canva or CapCut—either knocking out quick-turn edits yourself or prepping the script and brief for our video producers to finalise.
• The Repurpose Master (70% Repurpose / 30% New): You don't always need to reinvent the wheel. You will mine our archives of past footage, pitch decks, and technical operational updates, slicing them into multiple bite-sized social assets to maximise content lifespan.

WHAT WE'RE LOOKING FOR

• 2–4 years of proven experience in social media management, B2B content creation, or digital copywriting.
• Social-First Mindset: If you can write a great press release but struggle to write a 3-sentence LinkedIn hook, this role isn't for you. You must deeply understand social platform dynamics and what makes B2B buyers stop scrolling.
• Hands-on Content Chops: You know how to write a script with a strong visual hook, and you aren't afraid to independently cut a short-form video in CapCut or design a carousel in Canva to get a quick-turn story live.
• The "Remix" Muscle: You are resourceful. You know how to take one core message and turn it into an IG Carousel, a LinkedIn poll, a video script, and a newsletter snippet.
• Flawless Execution: Strong English proficiency with eagle-eyed attention to detail.
• Bonus: 
• Previous experience in aviation, freight forwarding, logistics, or e-commerce
• Experience working within a fast-paced content marketing or social media team

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Data-led Senior Marketing Specialist to drive JAPAC performance insights. Turn complex datasets into clear growth stories, own QBR reporting, SEO health & Salesforce analytics, and unlock actionable recommendations across markets to optimise digital performance.

Role: 

• Lead the monthly and quarterly data consolidation for website, content syndication, search (SEO/LLM/SEM), email, and paid social across five key regions.
• Perform deep-dive troubleshooting analysis within Salesforce on an ad-hoc basis to identify and resolve performance discrepancies.
• Utilise ContentSquare to report on web friction, providing strategic recommendations to Digital Marketing Managers (DMMs) to improve user journeys.
• Manage the tracking and reporting of new landing pages, maintaining a robust system for go-live dates and historical performance tracking.
• Conduct AEO and LLM prompt research every quarter to inform content recommendations and regional newsletters.
• Partner with web producers to QA and review regional pages in Workfront, ensuring they meet rigorous standards before deployment.
• Oversee SEO site health by auditing metadata, titles, H1S, and tags to ensure they follow standard global taxonomy.
• Manage the on-demand webinar hub, overseeing uploads and monitoring effectiveness to drive lead engagement.
• Identify and resolve technical SEO issues, including broken links, redirects, and blank pages, to ensure site consistency.

You:

• BA/BS degree or equivalent experience
• 5+ years of experience in marketing analytics, digital reporting, or performance marketing, ideally within a B2B technology environment.
• High proficiency in Salesforce and web analytics tools (e.g., ContentSquare, Google Analytics) with a "data-first" mindset.
• Strong technical understanding of SEO principles, taxonomy, and site health (links, redirects, and schema).
• Experienced in managing regional reporting across diverse JAPAC markets (experience with Japan or Korea markets is a plus).
• Highly organised with the ability to manage the heavy reporting lift of QBR seasons while handling ad-hoc troubleshooting.
• Expert in Google Workspace (Sheets/Slides) for data visualisation and executive-level reporting.
• Exceptional verbal and written English communication skills; ability to use translation tools to support SEO efforts in non-English markets.

Contract Type: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist.

SUMMARY

We are adding a Senior Content Marketer to the regional marketing team to drive Teleport's macro narrative. Your focus will be on high-stakes content for the investment community and senior-level executives as we scale toward our next major business milestones.

You will not operate as a "service desk" taking content briefs; you will act as a proactive thought and strategy partner to the Product Marketer, Communications, Finance, and our C-level leadership. They will bring the high-level business strategy and financial data. Your job is to ensure that your understanding of the business strategy and data  translates into a compelling narrative that captures the attention of investors, partners, and the market across platforms like LinkedIn and email, in a manner that serves the company’s business objectives.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something that Matters': Taking a dense financial milestone or an operational update and convert it into stories that the market actually care about.
2. Turning 'Nothing' into 'Something': ‘Always-on’ stories – Keeping the company narrative alive, confident, and engaging even when there is no "hard news" or immediate milestone to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia.

A DAY IN THE LIFE 

Every day is different, but you will act as the creative bridge between high-level strategy and modern content execution. Your time will go toward:

• The Strategy Partner: Working hand-in-hand with the Product Marketer, Finance, and Communications to turn dense internal updates into a clear, credible narrative that resonates across the investment community and decision-making executive audiences.
• Connecting the dots: Adapting quickly between contexts. You will craft everything from high-level pitch decks and corporate memos to LinkedIn thought-leadership posts and email marketing campaigns.
• Thought Leadership Content: Translating the strategic vision of our C-Suite and leadership into compelling, market-facing content that sounds human and authoritative.
• Video & Visual Execution: You don't just write text. You will draft sharp video scripts for our production team, and you aren't afraid to do basic editing or assembling of visuals/videos (using CapCut or Canva) for quick turnaround, social-first stories.
• Cross-Functional Alignment: You collaborate tightly with commercial, ops, and finance to understand the business and gather raw insights, in turn to discover and shape stories from the ground up.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in B2B content, corporate communications, journalism, or tech storytelling.
• The Narrative Builder: You are skilled at connecting the dots. You can take a complex brief from a Product Marketer, CFO, or Head of Communications and translate it into clear, engaging content with strong structure and tone control.
• Executive Presence: Experience working with senior internal and external stakeholders, handling sensitive information gracefully, and building trust through your expert content curation and framing.
• An Eye for Modern Content: You have strong content marketing fundamentals across digital channels. You also have a strong pulse on current and incoming trends on digital channels, while bringing a strong eye for design (ability to guide visual direction) and know how to write a script with a solid, yet relevant visual hook.
• Flawless English Proficiency: At this level of storytelling, precision in language matters.
• Bonus: Exposure to logistics, eCommerce, or founder-led storytelling environments.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Real-Time Operations (RTO): The Core of Pandora’s Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands), operating 24/7 to ensure seamless deliveries and proactive management. Whether it’s tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn’t stop at damage control. The Real-Time Operations Team is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that’s always in control, always innovating, and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly? We’re looking for sharp, detail-oriented individuals to join our Real-Time Operations team—a fast-paced environment where precision, focus, and quick decision-making are key.

As a Real-Time Operator, you will play a vital role in monitoring processes, performing critical manual tasks, and ensuring that disruptions are identified and addressed in real-time. This is more than just a job—it’s your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

The Partner Growth Strategy Specialist will be responsible for defining and executing the end-to-end strategy for vendor growth, focusing primarily on improving affordability of the platform. This role involves setting priorities across various growth levers, forecasting and planning for key commercial KPIs, and implementing a Partner ROI model that accounts for regional and country-specific factors  across 15 markets in APAC and Europe.

Main Responsibilities:

• Vendor Growth Direction: Lead the strategy for vendor growth with a primary focus on improving affordability of our platform and prioritize key levers to optimize growth across the vendor base.
• Forecasting & Planning: Own the forecasting and planning process for important KPIs in the commercial space, ensuring targets are met and performance is optimized.
• Partner ROI Model: Define and implement a comprehensive Partner ROI model across the region, incorporating country-specific needs and market dynamics to drive better decision-making and vendor performance.

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond – faster, cheaper, and better than anyone else – to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It’s how we build belief in what we do as an integrated eCommerce logistics specialist.

To do this, we’re adding a Specialist, Content Marketing to the regional marketing team to drive Teleport’s narrative – with a sharp focus on high-stakes content for investors, executives, and market-facing audiences.
This isn’t a typical content role. You’ll own and execute high-impact content end-to-end that connects Teleport’s business momentum with clear, credible messaging – all without losing our distinctive brand voice and flair.

You’ll work closely with product marketing, corporate communication, commercial, ops, finance, and leadership to:

• Turn internal updates and external signals into a clear, credible narrative that resonates across investor, executive, and commercial audiences
• Adapt quickly between contexts, audiences, formats, and channels without losing message clarity
• Apply strong content marketing fundamentals - with the ability to shift tone across audiences, and craft everything from high-stakes memos to social-first, SME-friendly content

This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia. You’ll travel occasionally to capture stories that bring the Teleport brand to life (so get your passport ready!).

You’ll thrive in this role if you’re a deep thinker and a nimble doer who approaches content differently. Technicals matter, experimentation excites you, and you move fast without perfect input but with clear intention.

If this sounds like your kind of challenge, keep reading.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

Every day is different, but most of your time will go toward:

• Contributing to the marketing strategy
• Planning and executing content across different audiences, objectives, formats, and channels (with a strong focus on LinkedIn and email marketing)
• Leading brand and content-heavy campaigns
• Developing clear content briefs and overseeing the execution of creative assets
• Working across teams, partners, customers, and stakeholders to interview, gather insights, and shape stories from the ground up
• Tracking and reviewing content performance and iterating based on what works (and what doesn’t)
• Staying updated on industry and market trends, and jumping in to support broader marketing efforts - including assisting with video shoots and other hands-on moments when it counts
• Light editing or assembling of visuals and videos using tools like CapCut or Canva - especially for quick-turn or social-first stories

• 3–5 years of proven experience in B2B content, product marketing, or comms — with strong English proficiency, ideally in high-context or fast-moving environments
• Experience in working with senior/executive-level stakeholders, handling sensitive information, and building trust through content
• Skilled at owning and executing content strategy across channels — from social and email to landing pages and events
• Able to connect the dots and translate complexity into clear, engaging content with strong structure and tone control — from high-level decks to social-first stories
• Experienced in developing sharp briefs and overseeing content from idea to final asset
• Brings a strong eye for design, with the ability to guide or refine visual direction
• Comfortable collaborating cross-functionally while working independently and reliably
• Confident switching between strategy and execution
• Fluent in analysing data to iterate and improve what lands
• Bonus: exposure to logistics, eCommerce, lifecycle marketing, AI tools, or founder-led storytelling environments

1. To be responsible for planning and supervision of poultry caretakers in executing daily operations at the farm.

2. To comply with Egg handling SOP's from nest to hatchery inclusive of collection, separation, grading, fumigation, records, and documentation.

3. To ensure accurate feeding and feedback (observation, time frame, etc.) as well as feed inventory control and documentation.

4. To carry out daily monitoring, minor maintenance tasks and facility monitoring to ensure assets functionality are in good order at all times and follow up with the Maintenance Team in carry out timely and effective R&M works.

5. To ensure compliance in accuracy and timeliness of records and documentation updates and submissions as well as promptly highlighting non-conformance with appropriate corrective recommendations.

6. To supervise continuous housekeeping measures (including hygiene, rodent and pest control) for farm houses and all its equipment and machinery including feeding and drinking system.

7. To work closely with the Flock Health team and Supervisor (Production) and Farm Operation Executives on execution of flock heath program and bio-security monitoring, measures and programs as well as timely and accurate removal of none productive birds.

8. To work with Farm Operation Executive (Production) and Senior Supervisor (Maintenance) in planning of supplies to the group to ensure on time delivery, accuracy of distribution, recording of deliveries, correct usage and stock control.

9. To ensure best practices leading to maximize the flock health status by good veterinary observation, good husbandry observation, clinical analysis and bio-security

10. To perform any other task and assignments as directed by the Management from time to time.

Purpose of role:

This role will be responsible for developing, implementing and managing marketing programmes in the Asia Pacific region, supporting the regional marketing manager in delivering relevant and timely marketing and communications activities.

Key activities:

•Support the development and execution of targeted, defined and measurable regional marketing plans

•Create regional content, including customer testimonials and case studies that support the regional marketing plan

•Ensure local compliance with brand guidelines; train regional teams and sites to ensure appropriate brand deployment

•Support country Agents and Distributors with Channel Marketing resources

•Support planning, execution and reporting of approved regional trade shows and other customer events, ensuring alignment with Global Marketing

•Provide market intelligence from the regional perspective, including analysis and Voice of Customer input

•Participate in ad hoc requests for various initiatives, including new product launches, site openings and M&A, etc.

•Consolidate regional feedback, assess campaign performance and demand generation, and provide regional market insights back to Global Marketing.

Key accountabilities:

•In this position, you will collaborate with the Regional Marketing Manager APAC to customise, develop and execute John Crane’s marketing strategy for the region. You will be part of the global marketing team and have a direct reporting line to the Regional Marketing Manager APAC.

•You will act as the first point of contact for any marketing-related questions from the APAC sales team, providing marketing leadership for regional markets, including demand generation programmes, new product launches and vertical marketing, to drive market share growth.

•You will be required to work across Marketing Communications, Product Marketing, Vertical Marketing and Sales Enablement functions to ensure that top-down initiatives are deployed and that regional requirements resonate with global decision-makers.

•Collaboration examples may include: (a) Support the Global Marcomms team as needed on communication plans, inbound and outbound tactics, and localised content for global initiatives (b) Work with Vertical Business Directors to identify gaps in the John Crane portfolio in each regional market (c) Work with Marcomms and Product Marketing to develop required white papers, case studies and sales tools

•You will partner closely with regional sales leadership to deploy regional marketing plans and provide market intelligence from the regional perspective back to Global Marketing. You will drive global programmes into the assigned region and coordinate deployments across multiple Marketing functions.

•You will have the opportunity to locally execute marketing programmes, campaigns and brand building (including local content development) that are part of the global or regional business strategy in line with global brand guidelines. Regional tactics such as supporting local trade shows and events, post-show lead nurturing and management coordination, creating content with appropriate approvals and developing retention/referral programmes may be required, as part of that regional plan and aligned with global initiatives.

•You will oversee the education and deployment of our brand in APAC and ensure compliance with global guidelines

•You’ll be joining a team of experts who are focused on adding real value to every aspect of our operations. You will have many opportunities to get involved and forge collaborative relationships with global stakeholders.

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Kuala Lumpur team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key responsibilities:

• Review and Analyse: review alerts for customer accounts and transaction patterns to detect unusual or suspicious activity. Identify potential red flags related to money laundering, fraud, or other financial crimes.

• Prepare Suspicious Activity Reports: draft and submit reports based on findings, ensuring that all necessary details are accurately documented and and captured. Submit the reports to different financial intelligence units in compliance with requirements.

• Collaborate: work closely with other operational compliance teams and departments to ensure that suspicious activities are properly investigated, documented and escalated.

• Adhere to Regulatory Guidelines: stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.

• Maintain Confidentiality: safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Continuous Learning: participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.

• Develop and maintain: productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Kuala Lumpur team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

Fluency in Bahasa Indonesia (both written and verbal) is essential for this role, as you'll be working with cases and documentation in the language on a daily basis.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key responsibilities:

• Review and Analyse: review alerts for customer accounts and transaction patterns to detect unusual or suspicious activity. Identify potential red flags related to money laundering, fraud, or other financial crimes.

• Prepare Suspicious Activity Reports: draft and submit reports based on findings, ensuring that all necessary details are accurately documented and and captured. Submit the reports to different financial intelligence units in compliance with requirements.

• Collaborate: work closely with other operational compliance teams and departments to ensure that suspicious activities are properly investigated, documented and escalated.

• Adhere to Regulatory Guidelines: stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.

• Maintain Confidentiality: safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Continuous Learning: participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.

• Develop and maintain: productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

Role Overview

This is a technical, hands-on role reporting to the AI Lead. You will be responsible for building, maintaining, and scaling the AI and automation infrastructure within the Client Experience Department. The role involves managing standard SaaS platforms, architecting custom LLM solutions (RAG pipelines), and ensuring all technical implementations are supported by data-driven performance metrics and empirical proof.

Key Responsibilities

• System Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., new ticketing instances, telephony entities, or CRM environments). You will be responsible for the initial configuration, data mapping, and integration.
• AI Development & RAG: Architect and deploy Retrieval-Augmented Generation (RAG) pipelines and custom LLM agents to enhance or replace standard SaaS AI features.
• Workflow Automation: Develop and maintain production-grade Python scripts to automate data flows and operational tasks across the department.
• Technical Stack Ownership: Act as the lead engineer for core CX tools (Ticketing, Telephony/VoIP, and CRM), ensuring seamless integration via APIs and webhooks.
• Data Validation: Extract and analyze system logs to provide empirical proof of ROI, accuracy, and system reliability.
• Technical Alignment: Coordinate with cross-functional teams to translate business requirements into technical logic, data schemas, and API documentation.

• Python Mastery: Proficiency in Python for automation, data processing, and API development.
• AI Orchestration: Hands-on experience with LLM frameworks (LangChain, LlamaIndex) and vector databases.
• Infrastructure & System Setup: Proven experience in setting up enterprise-level SaaS environments from scratch, including user permissions, routing logic, and API authentication.
• Systems Integration: Knowledge of integrating SaaS platforms and communication tools (CPaaS/VoIP) via REST APIs.
• Analytical Rigor: Ability to use data to prove system performance (e.g., measuring hallucination rates, latency, or cost-savings).
• Prompt Engineering: Experience building and testing complex, logic-based prompt chains for production environments.

About the company:

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role:
We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Job Responsibilities:

• Support the processing of withdrawal payments with third-party Payment Service Providers (PSPs), following established procedures and security measures.

• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary.
• Foster positive relationships with external service providers, facilitating effective communication and problem-solving.
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy.
• Contribute to daily settlement procedures and data entry into the ledger system.
• Perform daily settlement tasks under the supervision of senior staff members.
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution.
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

• Well organised with high accuracy levels, attention to detail
• Skillful with MS Office (especially Excel)
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus
• Students are welcome to apply as well

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

• Execute manual test cases and report defects with clear documentation.

• Perform functional, regression, integration, user acceptance (UAT), and end-to-end testing.
• Analyze complex software systems to identify root causes of issues.
• Collaborate with cross-functional teams throughout the Agile/Scrum development process.
• Prepare and deliver detailed reports on testing progress, defect status, and test coverage.
• Participate in daily stand-ups, sprint planning, and retrospectives.
• Recommend and implement process improvements to enhance QA effectiveness.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 2 – 5 years of professional experience in software testing or a similar QA role.
• Proven experience in Automate & manual testing for web, mobile, and API platforms.
• Proven experience in preparing coding for automation test in JavaScript/TypeScript.
• Strong analytical and problem-solving abilities.
• Good command of English communication, both written and verbal.
• Self-motivated, detail-oriented, and results-driven.
• Experience with Playwright or Cypress is an advantage.
• Domain knowledge in finance, healthcare, or e-commerce is a plus.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.