Role Summary:

Independently delivers HRIS module configurations, manages client interactions, and contributes to project delivery with growing functional expertise.

Key Responsibilities:

• Requirements Gathering & Design: Liaise with client SMEs to gather business requirements and document functional specs. Advise clients on system design options and HRIS best practices.
• Configuration & Data Migration: Configure and test modules to meet client requirements. Perform or support data migration activities as required.
• Client Engagement: Conduct end-to-end demos and UAT walkthroughs for client review. Collect and process feedback to drive system changes.
• Training & Documentation: Deliver end-user training on different modules. Prepare BRDs, training materials, and all project documentation.
• Post-Go-Live Support: Resolve post-implementation issues within agreed SLAs. Implement minor enhancements based on client feedback.

Functional Competency:

• Requirement Gathering: Documents clear business needs during workshops with moderate guidance.
• Functional Expertise: Configuring and troubleshooting with growing confidence.

Behavioural Competency:

• Consulting Skills: Leads workshops and extracts insights from discussions.
• Communication: Conveys ideas clearly and keeps stakeholders informed.
• Task Ownership: Manages own responsibilities with minimal reminders.
• Attention to Detail: Reviewing work carefully, reducing avoidable mistakes.
• Client Orientation: Balances client requests with solution feasibility.
• Problem Solving: Analyzes root causes and proposes solutions for common issues.

• Bachelor's degree from a recognized institution.
• 2–4 years of HRIS Implementation / Support / End User experience.
• Hands-on experience in requirements gathering, configuration, testing, and UAT.
• Strong communication, problem-solving, and self-management skills.

Role Summary:

Leads end-to-end delivery of HRIS modules as a subject matter expert, manages complex client engagements, and mentors junior team members. May informally lead small project teams.

Key Responsibilities:

• Solution Design & Configuration: Lead requirements workshops and design functional solutions for complex scenarios. Configure HRIS modules ensuring adherence to best practices and optimization.
• Client Engagement: Manage day-to-day client relationships and act as a trusted advisor. Proactively identify and resolve project risks and client concerns.
• Quality Assurance: Oversee SIT and UAT cycles and ensure quality signoffs on deliverables. Review junior team members' configuration for accuracy and completeness.
• Mentoring & Knowledge Sharing: Guide and mentor Associate and Junior Consultants on the project. Document and share module best practices and lessons learned.

Functional Competency:

• Functional Knowledge: Independently applies cross-module knowledge.
• Solution Design: Designs scalable, integrated solution architectures.

Behavioural Competency:

• Consulting Skills: Guides clients through ambiguity and change.
• Problem Solving: Solves complex problems with strategic foresight.
• Client Orientation: Educates clients and proposes improvements aligned with goals.
• Stakeholder Management: Aligns stakeholders and manages expectations effectively.
• Attention to Detail: Producing consistently high-quality work with thorough checks.
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery.
• Learning Agility: Seeks feedback, adapts quickly, and explores innovations.
• Change Attitude: Drives change with positive mindset and resilience.

• Bachelor's degree from a recognized institution.
• 4–7 years of HRIS experience; minimum 3 full-cycle implementations.
• Deep expertise in one or more HRIS modules (Core HR, Talent Acquisition, Talent Management, Payroll etc).
• Strong communication, leadership, and client management skills.
• Certifications: Oracle HCM Cloud Certification (required).

We are looking for a forward-thinking engineer to lead cloud implementation projects with a specific focus on Enterprise Workloads (SAP) and Modern Data and AI Platforms. You will bridge the gap between complex business requirements and cutting-edge cloud technology.

Responsibilities  

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.
• SAP on Cloud Architecture: Design, migrate, and implement robust infrastructure for SAP workloads across AWS, Azure, and GCP.
• Data & AI Platform Implementation: Build and deploy scalable data platforms that support AI, machine learning, and advanced visualization capabilities.
• Client Consultation: Partner directly with clients to translate business needs into technical specifications for cloud-native solutions and SAP integrations.
• MVP & Innovation: Lead Proof of Concept (POC) and Minimum Viable Product (MVP) initiatives to demonstrate the value of Cloud and AI technologies to stakeholders.
• Infrastructure as Code (IaC): Utilize Terraform, CloudFormation, or ARM to automate the provisioning of complex enterprise environments.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Hands-on experience with AWS, Azure, or Google Cloud
• SAP Proficiency: Proven experience deploying or managing SAP systems in a corporate/enterprise cloud environment.
• Data & AI Literacy: Familiarity with modern data ecosystems (Data Lakes, Warehouses) and AI/Visualization tools.
• Technical Stack:
• Strong understanding of Container Clusters (Kubernetes/ECS).
• Proficiency in scripting (Python, Bash, PowerShell).
• Experience with Database design (Relational & NoSQL).
• Communication: Excellent verbal and written skills for client-facing presentations and solution defense.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Important: Only Malaysian Nationality will be proceed

Preferred Qualifications:

• AWS Certified (AWS Solutions Architect, AWS SysOps Engineer).
• Experience with other cloud providers (e.g., Azure, Google Cloud Platform).
• Knowledge of other Infrastructure as Code tools (e.g., Terraform, Terragrunt).
• Familiarity with containerization technologies other than Kubernetes (e.g., Docker).

Job Specification – Client Service Group (CSG) Associate 

Location: Kuala Lumpur, Malaysia 
Reporting to: Rupert [Last Name], Client Service Group Lead 

About the Role 
The Client Service Group (CSG) acts as the single face of Infosys to our clients, holding end-to-end responsibility for client and account relationships. CSG is accountable for relationship management, sales growth and delivery performance, ensuring we meet client expectations while expanding opportunities. 

We are seeking a motivated professional to join the CSG team in Kuala Lumpur. This individual will work closely with senior leadership and clients, supporting account growth and ensuring seamless delivery. The role is designed for someone with strong delivery and stakeholder experience, who has the ambition to develop into client relationship and sales management. 

Key Responsibilities 

• Support client and account relationship management across multiple stakeholders 

• Act as first point of contact for client issues, driving resolution and escalation as needed 

• Build strong relationships with senior client stakeholders and internal teams 

• Coordinate delivery performance and reporting across account teams 

• Contribute to account growth activities including opportunity identification and pipeline support 

• Develop capability in sales and client management under the guidance of the CSG Lead 

Candidate Profile 

• 4–6 years of professional experience in technology, consulting or delivery roles 

• Experience working with senior stakeholders in complex organisations 

• Strong communication and presentation skills, confident engaging senior leadership 

• Extraverted, proactive and able to create new relationships quickly 

• Proven ability to address and resolve client issues effectively 

• Ambition to develop client relationship and sales skills 

Preferred Background 

• Previous experience in consulting and delivery roles within Big 4 firms or leading system integrators (e.g. IBM, Accenture, or similar) 

• Experience working in technology-driven environments with exposure to delivery and client management 

What We Offer 

• Opportunity to grow within a global consulting and technology leader 

• Structured development in client relationship and sales management 

• Exposure to senior leadership and clients across the energy and resources sector 

• Collaborative, dynamic and growth-oriented working environment 

The Senior Consultant, Bidding role determines and provides cost details for RFQs or expanded project work
with a focus on achieving the best possible rates available based on project requirements and within necessary timelines. This role engages with internal and external business partners to clarify client requirements and Request for Quotation (RFQ) specifications. The Senior Consultant is responsible for ensuring that internal documentation, processes, and systems are updated on time and accurately.

The Senior Consultant, Bidding is responsible for providing accurate, competitive, and timely costing for all
RFQs end-to-end, coordinating with internal operations teams and external vendors, and ensuring all
quotations align with project specifications, financial targets, and service level agreements (SLAs).

The role plays a critical part in winning business while maintaining cost discipline and operational
feasibility. The role tracks and updates the quotation costs within timelines to support changes in
project specification. It also reviews and alerts the Vendor Management team to capacity or delivery
concerns and partner on sourcing opportunities.

• Manage end-to-end RFQ and bidding activities for assigned markets, clusters, or regions.
• Prepare accurate and timely project cost estimates based on study specifications, methodologies, timelines, and sample requirements.
• Apply creativity and problem-solving to manage complex RFQs, including studies with hard-toreach target audiences.
• Collaborate closely with Sales, CS Consulting, Project Management, Operations, Vendor Management, and Product teams to clarify scope, feasibility, and assumptions.
• Engage directly with vendors and field partners to obtain competitive pricing and validate capacity and delivery timelines.
• Ensure all bids comply with rate cards, pricing guidelines, and internal approval processes.
• Track and update cost revisions resulting from scope changes and communicate impacts clearly to stakeholders.
• Monitor bid turnaround times and ensure adherence to agreed SLAs.
• Support continuous improvement by identifying cost optimization opportunities and recommending smarter study designs where applicable.
• Maintain accurate documentation in internal costing and quotation systems.
• Support post-bid analysis, including win/loss insights, pricing benchmarks, and variance analysis.
• Escalate capacity, feasibility, or delivery risks early and proactively propose solutions.

The Enterprise Delivery Consultant is a key role within the Trust & Safety Business Unit, responsible for the end-to-end management and delivery of services for Intellect’s enterprise clients. This position requires a balance of client-facing relationship management and internal operational oversight to ensure that accounts remain profitable, scalable, and aligned with contractual obligations.

The successful candidate will act as the primary point of contact for strategic partners, driving revenue recognition through milestone achievement while identifying opportunities for account growth. Internally, the role involves coordinating with Product, Operations, and Clinical teams to refine service delivery and maintain the high standards associated with the Intellect brand.

What You'll Do

• Strategic Account Management & Revenue Growth
• Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
• Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
• Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or Trust & Safety (T&S) service lines.
• Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's Trust & Safety needs.
• Operational Excellence & Profitability
• Ensure all delivery activities align with project scope and Service Level Agreements.
• Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
• Partner with Operations to ensure operational staffing levels align with contract requirements.
• Program Delivery & Brand Advocacy
• Supervise the delivery of high-level reporting that highlights the tangible impact of T&S initiatives on the client’s business, strengthening Intellect's brand position.
• Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
• Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.

Note on our Stage: As we are in a high-growth phase, this role requires a "Builder" mindset. While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale the Trust & Safety unit globally.

• Bachelor’s Degree in Business, Psychology, or a related field.
• At least 2+ years of experience in client success/ account management/ management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.

The Sales Program Activation Lead for APAC partners closely with the TTAF APAC Sales Leader to drive activation, execution, and adoption of the TTAF sales program across the region. This role acts as the operational and execution engine behind the sales strategy—translating priorities into action, ensuring cross‑market alignment, and driving measurable impact.

The role focuses on program activation, rhythm of business, performance tracking, stakeholder coordination, and continuous improvement, enabling market sales leaders to focus on strategic growth and customer outcomes.

Key Responsibilities

Sales Program Activation & Execution

• Partner with the TTAF APAC Sales Leader to activate and operationalize regional sales programs, plays, and priorities
• Translate sales strategy into clear execution plans, milestones, and success metrics across markets
• Drive adoption of campaigns, and initiatives across in-market sales teams

High‑Value Opportunities & Proposals

• Partner with sales leaders and account teams to support development and orchestration of high‑value, high‑impact proposals, ensuring alignment to TTAF priorities and customer outcomes
• Drive proposal quality by helping teams articulate clear value propositions, differentiated solution narratives, and executive‑level storytelling
• Capture and scale best practices from successful deals to improve future proposal effectiveness across APAC

Product Knowledge & Best Practices

• Act as a regional catalyst for product and solution knowledge best practices, working closely with product, enablement, and sales teams
• Ensure sales programs and plays reflect current product capabilities, value messaging, and competitive positioning
• Promote consistency in how products and solutions are positioned across markets, while enabling local relevance
• Identify product knowledge gaps impacting sales execution and support targeted enablement actions

Rhythm of Business & Planning

• Coordinate planning inputs, consolidate insights, and track follow‑through on action items
• Ensure consistent execution discipline across markets while allowing for local flexibility

Performance Management & Insights

• Track program KPIs, pipeline health, activation metrics, and execution progress
• Identify trends, risks, and gaps, surface actionable insights and recommendations to sales leadership

Enablement & Continuous Improvement

• Support rollout of sales tools, enablement assets, and readiness activities aligned to TTAF priorities
• Capture best practices, scale what works, and drive continuous improvement across markets
• Support onboarding and readiness for new sales initiatives

Success Measures

• Drive revenue for the TTAF set of clients via close cooperation with the market teams
• High adoption and consistent execution of TTAF sales programs across APAC
• Improved sales execution rigor, clarity, and velocity
• Clear visibility into performance, risks, and opportunities for leadership
• Positive feedback from market and cross‑functional stakeholders