Position Overview

Lead strategic sourcing initiatives for critical capital equipment across Western Digital's global manufacturing operations, driving cost optimization, supply continuity, and technology innovation in alignment with WD's operational excellence and business objectives.

Key Responsibilities

Strategic Sourcing Leadership

• Develop and execute comprehensive sourcing strategies for capital equipment portfolios (wafer fabrication, HDD/SSD manufacturing, test equipment) supporting $XXM+ annual spend • Lead cross-functional teams in supplier selection, negotiation, and contract execution for high-value capital investments • Drive Total Cost of Ownership (TCO) optimization through strategic supplier partnerships and innovative commercial models • Establish multi-year sourcing roadmaps aligned with WD's technology roadmap and capacity expansion plans

Supplier Relationship & Risk Management

• Build and maintain strategic partnerships with Tier-1 OEMs and equipment suppliers in semiconductor and storage industries • Implement robust supplier performance management systems tracking quality, delivery, technical support, and innovation • Develop supply continuity strategies and risk mitigation plans for critical single-source equipment • Lead supplier business reviews and drive continuous improvement initiatives

Commercial Excellence & Value Creation

• Negotiate complex multi-million-dollar capital equipment agreements, including pricing, payment terms, warranty, service, and IP considerations • Structure creative commercial arrangements (consignment, lease-to-own, performance-based contracts) to optimize cash flow • Drive standardization and commonality initiatives to leverage scale and reduce total cost • Identify and capture cost savings opportunities through value engineering, should-cost analysis, and competitive benchmarking

Cross-Functional Collaboration

• Partner with Engineering, Operations, Finance, and Legal teams on capital planning, equipment specifications, and investment justifications • Support new product introduction (NPI) and technology transitions with timely equipment procurement • Collaborate with Global Operations on supplier qualification, installation, and ramp activities • Interface with Export Control and Trade Compliance on regulated equipment sourcing

Team Leadership & Development

• Lead and mentor sourcing team members, fostering professional development and category expertise • Establish sourcing best practices, processes, and tools to drive efficiency and compliance • Champion digital procurement transformation and adoption of advanced analytics

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes

We are seeking a Process Engineer with a minimum of 2 years of hands-on experience in semiconductor back-end assembly processes, particularly die bonding and wire bonding. The successful candidate will be responsible for process setup, optimization, yield improvement, and troubleshooting to ensure stable and high-quality manufacturing performance.

The role requires strong technical understanding of back-end equipment, materials, and process interactions, as well as the ability to analyze data, drive continuous improvement, and support production operations.

Key Responsibilities

• Develop, optimize, and sustain die bond and wire bond processes to meet quality, yield, and reliability requirements
• Perform process troubleshooting and root cause analysis for yield loss, defects, and equipment issues
• Support new product introduction (NPI), process qualification, and transfer to mass production
• Establish and maintain process parameters, work instructions, and control plans
• Analyze process data using statistical methods (e.g. SPC, CPK, trend analysis)
• Collaborate with cross-functional teams including Production, Quality, Equipment, and R&D
• Drive continuous improvement activities for cost, yield, cycle time, and reliability 

The Quality Manager/Assistant Manager is responsible for supporting and ensuring the effective implementation of the company’s Quality, Safety, Health, and Environmental (QSHE) Management System. This includes ensuring compliance with international standards, ISO 9001 requirements, legal obligations, and client specifications across both corporate and project levels—particularly within solar farm operations.

Key Responsibilities

Quality Management & Compliance

• Assist in implementing and maintaining the company’s QSHE Management System in compliance with international standards, legal requirements, and local regulations.
• Plan, execute, and monitor ISO 9001 standards at corporate and project-site levels.
• Serve as liaison with relevant authorities and regulatory bodies for all Quality-related matters.
• Provide professional guidance and advice for effective implementation of the Quality Management System.
• Develop, lead, and promote Total Quality Management (TQM) excellence within the organization.

Continuous Improvement & Audits

• Drive continuous improvement of QSHE systems and implement practical mitigations for identified risks and concerns.
• Conduct inspections and internal quality audits across project sites (including solar farm operations), ensuring compliance with approved methods and standards.
• Prepare, review, and maintain detailed Quality Audit Reports and associated documentation.

Training & Development

• Design and implement Quality training programs and On-the-Job Training (OJT) to address competency gaps and improve risk mitigation.
• Promote a proactive quality culture through knowledge sharing and staff engagement.

Project QA/QC Execution

• Support Project Management Teams in developing and executing the Project Quality Plan (PQP) and QA/QC initiatives.
• Investigate and analyse Quality-related incidents, ensuring corrective and preventive actions are implemented to prevent recurrence.
• Ensure all project installations and processes adhere to approved quality methodologies.

Leadership & Coordination

• Lead sections of quality engagements, assign tasks, and review outputs for accuracy and completeness.
• Coordinate with clients and team members to ensure effective communication, timely progress reporting, and optimal service delivery.
• Support the Team Manager in managing tasks, resource allocation, and administrative functions.
• Drive team efficiency and accountability by monitoring utilization hours and performance outcomes.

• Bachelor’s Degree in Engineering (Civil and structural, Mechanical, Electrical or related field) or equivalent.
• Minimum 5–8 years of experience in QA/QC or Quality Management within EPC, Renewable Energy, or Construction sectors (Solar experience preferred).
• Sound knowledge of ISO 9001 standards, Total Quality Management, and relevant QSHE regulations.
• Proven experience with internal auditing, compliance, and process improvement.
• Strong interpersonal and communication skills for liaising with cross-functional teams and external authorities.
• Certification in Lead Auditor (ISO 9001) or equivalent is an advantage.

Key Competencies

• Excellent leadership and problem-solving abilities.
• Strong analytical, planning, and reporting skills.
• Attention to detail and commitment to continuous improvement.
• Proficiency in MS Office and quality management tools.
• Ability to work independently and collaboratively in dynamic project environments.

Job Summary

• Responsible for 1st level failure analysis of reject tools or components from production line to identify process or supplier related issue for failures which are unable to be solve by Failure Analyzer.
• Responsible for monthly FOR (Fall Off Rate) data entry into FOR database for tracking of FOR and Internal Defect Cost (IDC).
• Prepare rework flow for any non-conformities detected at production line for sorting or rework activities.
• Responsible to follow up and track the status of rejected parts complained to supplier via Purchasing Quality engineer (PUQ).
• Responsible to coordinate measurement support activities for verification of part dimension in order to determine root cause of rejection found in the line.
• Update PVS system (Part Verification System) for setting up part number for barcode scanning activities to avoid missing or wrong items been shipped to customer.
• Support VSE in preparing and update In Process Checklist, Production Work Instruction (PWI), Production Quality Indication (PQI) and Quality Alert for daily production usage.
• Assist VSE in preparation of workstations layout, set up workstation and line release documents before Pre-Pilot run, Pilot Run and mass production.
• Support VSE to perform Machine and Process Capability Study to ensure machines and processes meet the capability requirement during new product introduction and mass production.
• Support VSE in coordination of PDP project sample build (Pre-Pilot and Pilot run) on material availability and jig and fixtures readiness.
• Support process improvement project in production through time study - VT improvement, direct productivity improvement, ergonomic, workstation, machine and technology.
• Support production in achieving the effectiveness, output, FOR and quality target through continuous improvement activity.
• Liaise with maintenance personnel for maintenance plan set up and spare parts replacement for existing machine used in production whenever necessary.

Job Scope

• Prepare workstation layout, set up workstation and assist VSE/FPV in preparation of line release documents during pre-pilot run, pilot run and SOP.
• Support VSE/FPV in Machine and Process Capability Studies to ensure new machine and process meet the capability requirement during new product introduction.
• Support VSE in coordination of PDP project sample build (Pre-Pilot and Pilot run) on material availability and jig and fixtures readiness.

 Operation Support

• Responsible for l51 level failure analysis of reject tools or components from production line to identify process or supplier related issue for failures which are unable to be solve by Failure Analyzer.
• Responsible to coordinate measurement support activities for verification of part dimension in order to determine root cause of rejection found in the line.
• Responsible to follow up and track the status of rejected parts complained to supplier via Purchasing Quality engineer (PUQ).
• Responsible for monthly FOR (Fall Off Rate) data entry into FOR database for tracking of FOR and Internal Defect Cost (IDC).
• Support VSE in preparing and update In Process Checklist, Production Work Instruction (PWI), Production Quality Indication (PQI) and Quality Alert for daily production usage.
• Prepare rework flow for any non-conformities detected at production line for sorting or rework activities.
• Update PVS system (Part Verification System) for setting up part number for barcode scanning activities to avoid missing or wrong items been shipped to customer.
• Support production in achieving the effectiveness, output, FOR and quality target through continuous improvement activity.
• Support process improvement project in production through time study - VT improvement, direct productivity improvement, ergonomic, workstation, machine and technology.
• Liaise with maintenance personnel for maintenance plan set up and spare parts replacement for existing machine used in production whenever necessary.
• Coordinate laser marking drawing conversion activity into laser marking machine and ISIR sample submission.

• Job Summary
  • To ensure smooth execution of back-end, post-sputter processes in compliance to process specification
  • To carry out engineering studies to improve post-sputter processes.
• Essential Duties & Responsibilities
  • To monitor daily process KPOV and KPIV
  • To trigger for process or machine maintenance as scheduled or on ad hoc basis
  • To ensure compliance to operating procedures and process parameters
  • To carry out evaluations for process improvement
  • To ensure quality of parts that leave the process and own up any excursions and action items to mitigate the impact and solve the issue.

Job Summary:
The Sputter Process Technician is responsible for executing process characterization activities, ensuring sputter process meets key performance parameters, and supporting production through process monitoring and adjustments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform process characterization for sputter equipment and materials.
• Conduct buy-off by verifying key process input variables (KPIV), including pressure, temperature, and voltage.
• Perform measurements and data collection for characterization samples.
• Monitor key process output variables (KPOV) during production to ensure process stability and product quality.
• Perform process adjustments as needed to maintain specifications and resolve deviations.
• Assist in troubleshooting process and equipment issues to minimize downtime.
• Maintain accurate records of process parameters, test results, and adjustments.
• Adhere to safety guidelines and cleanroom protocols at all times.

• Job Summary
  • To ensure smooth execution of back-end, post-sputter processes in compliance to process specification
  • To carry out engineering studies to improve post-sputter processes.
• Essential Duties & Responsibilities
  • To monitor daily process KPOV and KPIV
  • To trigger for process or machine maintenance as scheduled or on ad hoc basis
  • To ensure compliance to operating procedures and process parameters
  • To carry out evaluations for process improvement
  • To ensure quality of parts that leave the process and own up any excursions and action items to mitigate the impact and solve the issue.

Job Summary:
The Sputter Process Technician is responsible for executing process characterization activities, ensuring sputter process meets key performance parameters, and supporting production through process monitoring and adjustments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform process characterization for sputter equipment and materials.
• Conduct buy-off by verifying key process input variables (KPIV), including pressure, temperature, and voltage.
• Perform measurements and data collection for characterization samples.
• Monitor key process output variables (KPOV) during production to ensure process stability and product quality.
• Perform process adjustments as needed to maintain specifications and resolve deviations.
• Assist in troubleshooting process and equipment issues to minimize downtime.
• Maintain accurate records of process parameters, test results, and adjustments.
• Adhere to safety guidelines and cleanroom protocols at all times.

Job Samary:

The Process Technician supports process stability, yield improvement, and equipment optimization within the wash module. This role works closely with Process Engineers to monitor, troubleshoot, and improve wet cleaning processes. The technician plays a key role in sustaining process performance and supporting new process qualifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and maintain process control parameters (flow rate, temperature, chemical concentration, megasonic power)
• Review and respond to SPC charts and process alarms
• Assist in root cause analysis of yield excursions and defect increases
• Support the design of experiments (DOE) and process trials
• Perform process qualification runs and collect data for engineering analysis
• Analyze particles and defect inspection data
• Implement approved recipe adjustments under engineering guidance
• Document process changes and maintain process control documentation

• Job Summary:
  • To ensure smooth execution of back-end, post-sputter processes in compliance to process specification
  • To carry out engineering studies to improve post-sputter processes.
• Essential Duties & Responsibilities
  • To monitor daily process KPOV and KPIV
  • To trigger for process or machine maintenance as scheduled or on ad hoc basis
  • To ensure compliance to operating procedures and process parameters
  • To carry out evaluations for process improvement
  • To ensure quality of parts that leave the process and own up any excursions and action items to mitigate the impact and solve the issue.

The goal is to enhance the HAMR Glass media cleaning process for both current and new products by focusing on improvements in quality, cost, and production rate (PPH). This includes ensuring a smooth transition for new products from GO, establishing quality indicators for the cleaning process, and acquiring and qualifying a new cleaning system for mass production.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Continuous effort to develop/improve the cleaning process for HAMR Glass to meet the organization's goals and objectives for current and future new products.
• Execute and qualify new cleaning materials such as filters, chemicals, and brushes for the cleaning machine to align with the company's goal of having 2nd source for all materials.
• Work closely with the GO R&D team on the new cleaning process and ensure seamless product transfer to PN media.
• Execute cleaning machine pph and utilization improvement activities to meet sputter pph and product demand.
• Develop a new cleaning process in PN for new products that are introduced for mass manufacturing, because this machine is not available in GO.
• Focus on the latest Ultrasonic and Megasonic cleaning technology to tap the opportunities to introduce new sonication technology into current cleaning tools to improve cleaning efficiency.
• Align cleaning improvement activities with Manufacturing Engineering team objectives of sustaining and improving media yield and quality.
• Execute cleaning cost-saving activities to meet the company's CPD target.
• Sustain the cleaning process by sustaining in process indicators such as chemical concentration and media cleanliness particle counts.
• White paper, technical report, and documentation (SMO, TECN & PECN) write-up to ensure a smooth implementation of the new cleaning process following the ISO14000, ISO9000, OHSAS 18001 procedure.
• Leading Failure Mode Effect Analysis (FMEA) for the cleaning process and executing improvement actions to improve the robustness of the cleaning process for manufacturing.
• Work with the substrate team ( SWK ) (Front End NPP substrate team) to qualify new HAMR Glass substrate or improve substrate quality at the media level.
• Continue to build up technicians technical capability pertaining to cleaning process.
• Set up auto shutdown fixture to prevent the cleaning machine from producing bad quality parts.
• Set up auto shutdown to prevent the cleaning machine from producing bad quality parts.
• Preparing and updating Weekly Asia Cleaning Team Activities progress report.
• Follow all safety and health rules and contamination control.
• Conduct technical sharing on the topics related to media cleaning.
• Work with EHS team to set up a safety feature to prevent any accident in the work place.
• Work with vendors/suppliers for new process and new materials development.
• Work with procurement/SQE team for cleaning material quality improvement and inventory control.

Job Summary:
The Sputter Process Technician is responsible for executing process characterization activities, ensuring sputter process meets key performance parameters, and supporting production through process monitoring and adjustments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform process characterization for sputter equipment and materials.
• Conduct buy-off by verifying key process input variables (KPIV), including pressure, temperature, and voltage.
• Perform measurements and data collection for characterization samples.
• Monitor key process output variables (KPOV) during production to ensure process stability and product quality.
• Perform process adjustments as needed to maintain specifications and resolve deviations.
• Assist in troubleshooting process and equipment issues to minimize downtime.
• Maintain accurate records of process parameters, test results, and adjustments.
• Adhere to safety guidelines and cleanroom protocols at all times.

Job Summary:
The Sputter Process Technician is responsible for executing process characterization activities, ensuring sputter process meets key performance parameters, and supporting production through process monitoring and adjustments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform process characterization for sputter equipment and materials.
• Conduct  buy-off by verifying key process input variables (KPIV), including pressure, temperature, and voltage.
• Perform measurements and data collection for characterization samples.
• Monitor key process output variables (KPOV) during production to ensure process stability and product quality.
• Perform process adjustments as needed to maintain specifications and resolve deviations.
• Assist in troubleshooting process and equipment issues to minimize downtime.
• Maintain accurate records of process parameters, test results, and adjustments.
• Adhere to safety guidelines and cleanroom protocols at all times.

As a Test Process Engineer, you will be responsible for sustaining, optimizing, and continuously improving the testing of the sputtered disks for the hard disk media manufacturing. This role supports high-volume manufacturing by ensuring stable test performance, strong process capability, high yield, and compliance with quality standards. You will work closely with Operations, Equipment, Quality, and R&D teams to drive data-driven improvements and support new technology introductions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Troubleshoot and resolve Test cell yield issues to maintain product quality and throughput.
• Conduct investigations for quality incidents related to test equipment and support root cause analysis and corrective actions.
• Monitor key process input variables (KPIVs) using tools such as the KPOV database, Maintenance Logs and the Digital Preventive Maintenance system.
• Drive and support equipment and process upgrade and continuous improvement projects to enhance performance and efficiency.
• Act as an upskilling trainer for test equipment/process, providing technical training and guidance to team members.
• Ensure compliance with ISO standards and documentation practices.
• Responsible for set up new measurement method which required from R&D and test process team.
• Measurement results (KPOV) analysis in PN.
• Coaching process engineer/technician to enhance their knowledge of instrument method and capability

The Global Employee Relations Team supports Western Digital ensuring consistency and reducing compliance risks in our employment practices and policies worldwide. The ER Team partners closely with the regional people solutions representatives, HR Centers of Excellence, Ethics and Compliance and Employment Law to review, advise, and investigate workplace concerns and ensure Western Digital’s employees are treated fairly. 

We are looking for a Sr. Manager with a demonstrated passion for building innovative new programs and teams focused on creating and maintaining a positive employee experience for our employees worldwide. Our team is responsible for reducing risk to the business by developing programs to empower the next generation of high-performing, empathetic leaders. The Sr. Manager must have a fierce commitment to equality and excel in pursuing fairness for all.   

As the Sr. Manager, you will support the Regional Director in reimagining work and expanding boundaries to ensure teams are ready for the future of work. You will grow complex investigative and coaching capabilities on the team while ensuring governance and due diligence to minimize risk. You will be the primary liaison between Western Digital, site labor unions, and the Industrial Relations Office. You will own and maintain a collaborative labor/management relationship on the ground, serving as the company’s lead labor negotiator.  The Sr. Manager will help build a forward-thinking team that proactively identifies and acts in areas of opportunity. You will work cross-functionally to bring deep subject matter expertise to people processes and help build a roadmap for Employee Relations and Labor Relations programs and policies. This position reports to Regional Director of APAC Employee & Labour Relations. 

 In this role, you will: 

• Develop and lead a highly skilled group of ER Partners 
• Responsible for defining and executing the ER strategy for the countries you support, providing consulting, support and direction for the ER function in APAC  
• Act as the primary HR leader engaged in regional union and labor relations activities, partnering cross functionally to define labor relations strategy and foster positive collaboration   
• Act as the primary point of contact for country specific projects/initiatives that have ER implications (including M&A)  
• Serve as the key strategic partner with regional HRBPs and Employment Legal to execute on business strategies while mitigating risk 
• Support investigators in highly sensitive HR and Employee Relations issues, including analyzing data from various internal systems; approving case adjudication; proposing remedial action based on investigation findings; production of thorough investigation documentation 
• Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues 
• Collaborate, Coach and Influence Leaders on critical elements of compliance, investigations outcomes and other ER matters 
• Stay current on with business trends, HR and ER trends, employment law and the diversity and inclusion landscapes 
• Ensure operational excellence and develop a high-performance team 
• Work directly with internal and external partners to ensure a respectful and inclusive workplace culture 
• Serves Chief Negotiator for Collective Agreements 
• Manage the administration of labor contracts; provides interpretation of labor contracts to managers, employees and HR staff; oversees processes for review and resolution of employee grievances

The Manager of People Manager Upskilling Programs will lead the learning experience design, implementation, and continuous improvement of manager development programs globally that build critical manager capabilities across WD (Western Digital.) This person will drive upskilling initiatives that enable first-line and mid-level managers to effectively lead self, lead teams, and execute business strategy while fostering a high-performance culture.  

In this role, you’ll collaborate with Human Resources and all of WD’s key business functional leaders, to ensure the People Manager Learning programs are engaging, inclusive, and aligned with organizational goals. 

Success in this role requires a balance of designing and executing impactful learning experiences that drive behavior change, operational excellence to scale programs, stakeholder engagement, and continuous improvement. 

Key Responsibilities 

Learning Program Strategy & Design 

• Design “in the flow of work life” learning experiences that fit with WD’s diverse audience needs and include Change Management and Resiliency thinking into all management programs 
• Develop comprehensive people manager training curriculum covering core competencies in alignment to WD’s desired business outcomes. Fundamental needs may be but aren’t limited to: shifting from doing the work to enabling and coaching others, delegation, prioritization and goal setting, giving and receiving feedback, recognizing quality performance, having difficult conversations that drive performance improvement and increase motivation, and managing a multi-generational workforce.  
• Create blended and scalable learning pathways and programs for new managers, experienced managers, and high-potential leaders that meet the needs and demands of our vast managerial audiences. 
• Align programs with WD's strategic priorities, overall leadership skills framework, cultural values, and business objectives. 
• Gather audience needs and feedback on current state and align to business outcomes and data insights to refine content and continuously evolve. 
• Pilot innovative learning technologies and development tools to create programs that have a measurable impact on changing behavior yet can quickly be created and delivered. 
• Willingness and flexibility to travel as needed 

Program Execution & Operations 

• Manage end-to-end program execution including scheduling, facilitator coordination, participant communications, and logistics – both virtual and in-person programs. 
• Deliver select training sessions; certify and manage internal/external facilitators and content developers. 
• Implement blended learning and change management approaches (virtual, in-person, self-paced, cohort-based community learning, spatial reinforcement techniques, and so on.) 
• Track program metrics: completion rates, satisfaction scores, behavior change, business impact 
• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Stakeholder Partnership 

• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes.