• Develop embedded firmware which run on Bosch products.
• The developed embedded firmware shall base on test requirement from customer, internal engineering and manufacturing.
• The embedded firmware shall be able to interact with manufacturing and engineering test system via physical interface such as Serial, Ethernet, and USB
• Work closely with embedded firmware team in Malaysia and Germany in order to achieve common product development goal.
• Assist global engineering team to perform HW-SW integration bring up during development phases.
• Assist global manufacturing sites in troubleshooting manufacturing related problems.
• Provide postproduction and failure analysis support.
• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary, develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure logs, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

Location: Kuala Lumpur, Malaysia (On-site)
Language Requirement: English + Bahasa Indonesia (Preferred)

We are hiring a Product Support Associate – L1 Support to assist our customers in solving technical problems when using our products and services. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities -

• Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
• Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
• Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
• Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
• Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
• Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
• Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
• Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
• Collaborate closely with cross-functional teams, including product development, onboarding, and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
• Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
• Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.

• Minimum of 2–4 years of experience in Product Support, Customer Support, Technical Support, or similar support roles, with at least 1 year of experience in a Software/SaaS company.
• Strong technical support skills, including understanding of basic API queries, integrations, automation, and routing flows.
• Excellent verbal and written communication skills in English. Bahasa Indonesia proficiency is preferred.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Ability to work in a fast-paced environment and multitask effectively.
• Flexible to work on shift schedules.

Features of the MT Program

• One year program
• Structured training curriculum includes but is not limited to specific business, management, operations and personal development areas
• Mentorship from senior
• Exposure to all aspects of the business
• Opportunity to join teams across various projects
• Career advancement and networking opportunities

How to Apply

Submit  your CV and 250–300-word long answers for each of the following six questions:

1. What motivates you to achieve success?
2. What is your most notable professional achievement?
3. Where do you see yourself in ten years?
4. What role does this job play in your career aspirations?
5. What characteristics define a successful leader?
6. What makes you a good fit for this organisation?

Get to Know the Team

In Automation & AI Experience team, we streamline complex user issues and frictions through automation and drive cost and operational efficiency that allow Grab to scale sustainably.

Our purpose is to architect the future of support by building AI and automation frameworks that serve as the first line of resolution for millions of users across Southeast Asia. We don't just build bots; we design intelligent experiences that solve real-world problems in real-time.

Get to Know the Role

As a Senior Product Operations Manager, you operate at the intersection of AI, Product, and Customer Experience, owning the end-to-end lifecycle from ideation to launch. You define the roadmap, prioritize features, and manage the backlog while leading cross-functional teams to deliver on time. You track product metrics and KPIs to drive continuous improvement, and you spearhead automation by designing, configuring, and maintaining low-/no-code workflows—optimizing existing flows and integrating solutions with engineering to improve operational efficiency.

You will report to our Lead Product Operations Manager, and base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Architect Automation: You will own the lifecycle of chatbot workflows, ensuring that every automated interaction is helpful, accurate, and empathetic.
• Data-Driven Optimization: You'll dive deep into performance metrics to identify where users are dropping off and implement rapid iterations to improve resolution rates.
• Cross-Functional Bridge: You will collaborate with Product Managers and Engineers to translate user feedback into technical requirements, ensuring our automation roadmap aligns with real-world needs.
• Operational Excellence: You will manage the deployment of new features, ensuring they are rolled out flawlessly across the Grab ecosystem.

• Lead direct negotiations with landowners, land agents, and land aggregators on land acquisition terms, lease structures, and heads of agreement.
• Identify and pursue commercially attractive land parcels suitable for utility-scale ground mount and floating solar development above 15MW.
• Build and maintain a strong network of landowner and agent relationships across Peninsular Malaysia to support ongoing pipeline origination.
• Independently manage a portfolio of 5–8 active land parcels simultaneously, driving each parcel from initial contact through to signed heads of terms or option agreement.
• Represent the company credibly and professionally in all external landowner and agent interactions.
• Maintain an accurate and up-to-date land pipeline tracker covering all active, passive, and prospective parcels — including status, key contacts, terms under discussion, and next actions.
• Conduct monthly warmth checks on all passive parcels to prevent pipeline attrition and landowner disengagement.
• Flag commercially attractive new opportunities proactively to the Project Manager for strategic prioritisation.
• Coordinate with the Technical Feasibility Executive to ensure technical feasibility assessments are initiated promptly on parcels reaching the right stage of negotiation.
• Coordinate with the Land Formalities Executive to ensure land formalities, letters, and documentation are completed accurately and on time.
• Review and verify all land documents (lot numbers, coordinates, landowner names, acreage) for accuracy before external submission or legal engagement — zero tolerance for errors.
• Work with external legal counsel on title searches, encumbrance checks, and land conversion matters.
• Ensure all land acquisition documentation meets the standards required for financial close and regulatory submission.
• Maintain proper filing and document management for all land parcels under active development.
• Build relationships with local community leaders, village heads, and relevant authorities where required to facilitate land access and community support for project sites.
• Manage any landowner concerns or disputes professionally and in accordance with company policy.
• Liaise with government land offices, district councils, and relevant agencies on land-related regulatory matters as directed
• Report weekly to the Project Manager on pipeline status, active negotiations, risks, and opportunities.
• Participate in land team reviews and contribute to the broader development pipeline discussions.
• Support the Project Manager in representing the land pipeline to the Director and senior leadership as required.
• Collaborate with the EPCC, CRESS, and Special Projects teams to align land pipeline delivery with project development timelines.

• 3–5 years of direct experience in land acquisition, property negotiation, or real estate commercial roles ideally in the renewable energy, infrastructure, or plantation/agricultural sectors.
• Bachelor's degree in Property Management, Real Estate, Business, Law, or a related field or equivalent professional experience.
• Proven track record of independently negotiating and closing land deals not just supporting or coordinating.
• Experience managing multiple active land parcels or property transactions simultaneously.
• Familiarity with Malaysian land law, title structures (individual, strata, Malay Reserved Land), and land conversion processes is a significant advantage.
• Strong negotiation skills, able to handle landowner pushback, price discussions, and competing interests calmly and professionally.
• Fluent in Bahasa Malaysia and English, essential for landowner negotiations and internal reporting.
• Mandarin proficiency is an advantage given the land agent ecosystem in Malaysia.
•  Possession of a valid driving licence and own transport preferred given the field-based nature of the role.
• Relationship-driven, builds trust with landowners and agents quickly; people-oriented and able to represent the company credibly at all levels.
• Results-oriented, focused on closing, not just managing process.

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Who are we?

iPiD empowers financial institutions, payment service providers, and enterprises with a single global API for Know Your Payee (KYP) verification—reducing fraud, reducing costs, staying compliant, and streamlining cross-border payments, globally.

We are a fast-growing fintech startup, founded by a global team of industry veterans from iconic organizations like SWIFT and Thomson Reuters. Supported by leading investors such as Monk's Hill Ventures, Jungle Ventures and Saison Capital, and guided by an advisory team featuring C-suite leaders from Microsoft, Commonwealth Bank, and the Bill & Melinda Gates Foundation. Our team combines global expertise with local insights; we are present across key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.

What are we looking for?

We're looking for a commercially-minded product marketer who can move between strategy and execution without missing a beat. You'll have 3–5 years in product marketing, growth, or a hybrid role — ideally in B2B SaaS, fintech, or payments — with hands-on experience in paid campaigns, CRM and outbound tools, and building the sales enablement materials that actually get used.

Your writing is precise enough for a CFO and practical enough for a sales rep. And while you don't need to arrive as a payments expert, genuine curiosity about the space will take you far here.

This role suits someone who's genuinely curious about the payments space — cross-border transactions, financial crime prevention, the problems PSPs and treasury teams lose sleep over. You don't need to arrive as an expert, but that curiosity will matter.

This is a full-time role reporting to the Growth & Brand Director, based in Kuala Lumpur (KL Eco City) or Singapore (Robinson Road)

Core Responsibilities:

Product Marketing & Positioning

• Own ICP framework development and maintenance, defining buyer segments, pain points, and use cases across PSPs/fintechs, banks, and corporate treasury audiences
• Develop and refine competitive positioning and messaging for iPiD's core products (Validate and Node)
• Translate product and market intelligence into sales enablement material like talk tracks, one-pagers, brochures
• Build and maintain the sales enablement library in coordination with the Growth & Brand Director

Demand Generation & Paid Advertising

• Plan, execute, and optimise paid campaigns on LinkedIn and Google
• Run structured A/B tests across ad copy, targeting, and landing pages; document learnings for ongoing iteration
• Work with the Growth & Brand Director on CRO priorities

Outbound & CRM Operations

• Build and manage Apollo prospecting sequences for the sales team, including persona targeting, messaging, and sequence logic
• Maintain Pipedrive hygiene: data accuracy, pipeline stage discipline, and contact enrichment
• Produce pipeline analytics dashboards to support weekly and monthly reporting

Market Research & Insights

• Monitor the competitive and regulatory landscape across key markets
• Translate market and customer insights into positioning updates and sales team briefings
• Support ICP validation through ongoing research and feedback loops with sales

Experience

• 3–5 years in product marketing, growth marketing, or a combined role, ideally in B2B SaaS, fintech, or payments
• Demonstrated experience with paid advertising (LinkedIn Ads and/or Google Ads) including hands-on campaign management
• Familiarity with CRM and outbound tools
• Experience producing sales enablement materials (decks, one-pagers, talk tracks) for technical or financial products

Skills & Attributes

• Strong analytical instinct, comfortable building frameworks, interpreting funnel data, and making data-informed decisions
• Able to move between strategic thinking and tactical execution without needing a separate brief for each
• Clear, precise written communication as this role produces materials that reach CFOs, Heads of Payments, and compliance leads
• Structured and self-directed; able to manage multiple workstreams with limited oversight
• Interest in or existing knowledge of payments infrastructure, cross-border transactions, or financial crime prevention is a strong plus

Why This Role

• You'll own meaningful work from day one, not assist on it
• Direct line to the Growth & Brand Director and exposure to C-suite conversations on strategy and market expansion
• Opportunity to build the playbooks and infrastructure that will scale with the team post-Series A
• A product that solves a real, complex problem in a market that's moving fast

Get to Know the Team

As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.

Reporting Line

You will be reporting to the Category Manager, Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

Responsibilities :
• Assist to coach and train sales assistant in products knowledge and customer service standards.
• Assist in achieving monthly sales target of the shop.
• Assist in monitoring stock delivering & processing.
• Assists in stock replenishment activities
• Assists in Stock-take (routine, ad-hoc and/ or annual)
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same.
• To assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.
• To assist in maintenance and cleaning of shop premises.
• To assist in stock take (routine, ad-hoc & annual) as and when required.
• Update to Shop Manager on staff performance.
• Update to Shop Manager if any Customer feedbacks.
• Implement/execute sales & promotion plans as and when required.
• Any other legal assignments requested by management from time to time.

• To assist engineers to perform engineering related tasks such as buyoff on hardware, test program, equipment setups, etc.
• To perform qual related tasks such as repeatability tests
• To perform reject low yield or RMA verifications and sampling test based on special requests with engineer’s guidance

ROLE SUMMARY:

We are looking for a strategic and execution-focused Digital Product Marketing Manager to drive product positioning, go-to-market success, and customer/user adoption across our digital products. This role sits at the intersection of product, marketing, and commercial teams, ensuring that our products are well designed, effectively launched, continuously optimized based on market and customer insights.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Product Positioning & Messaging

1. Define clear, compelling product value propositions
2. Translate complex product features into customer-centric messaging
3. Ensure consistency across all marketing and communication channels

Go-To-Market Strategy & Execution

1. Lead end-to-end go-to-market (GTM) planning and execution with full ownership
2. Partner with product managers to align on launch priorities and timelines
3. Develop launch plans including campaigns, content, and enablement materials
4. Track and optimize launch performance

Customer & Market Insights

1. Conduct market research including but not limited to customer survey, customer group discussions, user testing, competitor analysis, industry best practices gathering
2. Identify customer pain points and translate them into actionable insights
3. Continuously refine messaging and strategy based on data & research

Cross-Functional Leadership

1. Act as the bridge between Product, Sales, Marketing teams, and Operation.
2. Drive alignment on priorities, messaging, and campaign execution

Performance & Analytics

1. Define and track key product marketing metrics (e.g., adoption, engagement, conversion)
2. Analyze campaign and product performance to drive optimization
3. Use data to inform decision-making and prioritization

Sales & Internal Enablement

1. Equip internal teams with the right tools, messaging, and training
2. Develop marketing materials, playbooks, and product narratives
3. Ensure internal teams are confident in using or promoting the product

Role Summary:
This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.

Job Responsibilities:

1. Business Process Mapping & Optimization
• Gain a deep understanding of Customer Service workflows and operations within the Client Experience department
• Map out existing manual processes, identifying inefficiencies and risk points
• Design standardized and scalable business processes and SOPs
• Define key functional logic, data fields, process nodes, and exception-handling mechanisms
2. Product Requirement Development
• Act as a bridge between Client Experience (Customer Service) and product teams to translate operational needs into product improvements
• Clearly articulate Customer Service workflows and requirements to product teams, ensuring accurate implementation
• Based on business pain points, produce clear and comprehensive Product Requirement Documents (PRDs)
• Transform manual processes into system-driven and automated solutions (e.g., rule engines, approval workflows, configurable tools)
3. Cross-functional Collaboration & Execution
• Work closely with product managers and technical teams to drive requirement reviews, development, and deployment
• Liaise with relevant product departments to improve system capabilities supporting Customer Service operations
• Track project progress, coordinate resources, and ensure timely delivery
• Participate in UAT testing to ensure features meet business needs and enhance operational efficiency
• Establish key performance indicators (KPIs), continuously track post-launch performance, and analyze data (efficiency gains, manpower savings, error rates, etc.)

Job Requirements:

1. Experience Requirements
• Bachelor’s degree or above; preference for majors in Finance, Economics, Information Management, or related fields
• At least 3 years of experience in product operations, business operations, Customer Service operations, or related roles
• Experience in fintech, trading platforms, payments, brokerage, or forex industries is preferred
2. Core Competencies
• Strong process mapping skills: ability to structure and standardize complex Customer Service workflows
• Product mindset: ability to translate operational/business problems into product requirements
• Strong communication and stakeholder management skills: able to effectively collaborate with Customer Service, product, and technical teams
• Project execution skills: experience in driving projects end-to-end from requirements to launch
• Data analysis skills: able to evaluate optimization outcomes through data
3. Technical/Professional Skills (Preferred)
• Experience in process automation, rule engines, or risk control systems
• Familiarity with PRD writing, Axure/Figma, or workflow diagram tools
• Basic SQL or data analysis skills are a plus
4. Personal Attributes
• Results-oriented with strong execution ability
• Logical, detail-oriented, and meticulous

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!

Learn more about Teleport here:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

• Manage and resolve support tickets across multiple products in a 24/7 rotating schedule.
• 1-3 years of experience in relavant domain.
• Efficiently prioritize and multitask, balancing ticket resolution with side projects.
• Troubleshoot issues, provide solutions, and escalate cases when necessary.
• Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
• Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management.

Sustaining Staff Product Engineers ensures product continuity after mass production by manage products lifecycle, resolving production/ customer issues, and improving COGS.  We are seeking a Product Engineer to join our team with a primary focus on sustaining engineering activities. This role is critical in ensuring the long-term quality, reliability, and manufacturability of our power IC products. The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, resolve customer issues, and extend product lifecycle.

Key Responsibilities

• Sustain multiple products lifecycle, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Sustaining Product COGS improvement and process optimization such as Yield/Volume/Test Time/failure improvements. Improve Test process and prevent potential quality excursions.
• Manage and mitigate risk in PCRB (Process Change Review Board) to keep delivery by supporting product qualifications, second-source/material changes, and process migrations/improvements.
• Disposition of abnormal lots, low yielding lots or production issues
• Cross function interface with Operation, QA, Reliability, Factory and OSAT
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Analyze product performance, failure modes, and reliability to support customer returns (RMA/FA).  

Sr Product Engineers ensures product continuity after mass production by manage products lifecycle, resolving production/ customer issues, and improving COGS.  We are seeking a Product Engineer to join our team with a primary focus on sustaining engineering activities. This role is critical in ensuring the long-term quality, reliability, and manufacturability of our power IC products. The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, resolve customer issues, and extend product lifecycle.

Key Responsibilities

• Sustain multiple products lifecycle, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Sustaining Product COGS improvement and process optimization such as Yield/Volume/Test Time/failure improvements. Improve Test process and prevent potential quality excursions.
• Manage and mitigate risk in PCRB (Process Change Review Board) to keep delivery by supporting product qualifications, second-source/material changes, and process migrations/improvements.
• Disposition of abnormal lots, low yielding lots or production issues
• Cross function interface with Operation, QA, Reliability, Factory and OSAT
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Analyze product performance, failure modes, and reliability to support customer returns (RMA/FA). 

Analog and Mixed Signal Business Unit (AMS) is looking for a Staff Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers
• Provide support for DfT, Product releases and Qualifications in Penang
• Compliance to Jedec and AEC standards
• Datasheet and automotive compliance reports
• Real time customer support for design, product and quality related issues
• Temperature/Voltage/Process characterization and production limit setting
• Product new product introduction and yield ownership
• Product BOM release and maintenance
• Excursion management for both suppliers and customers
• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams
• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times
• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

Staff Product Engineers Logistic will be a critical part of our sustaining team, ensures product continuity after mass production.  We are seeking a Product Engineer who has strong back ground in Product Engineering. This role is crucial to ensure execution of sustaining projects and also proactively monitor production supply chain.  The ideal candidate will collaborate with cross-functional teams—including design, test, manufacturing, and quality—to support mature products in high-volume production, drive yield improvement, and extend product lifecycle.

Key Responsibilities

•  Manage and maintain BOM system.  This will be a crucial on-going task to ensure production system operates flawlessly.  Candidate will be trained to generate and mainitain BOM of all PCP products in new Renesas system.
• Sustain multiple products lifecycles, production and compliance. Oversees high volume PCP Products mass production manufacturing across all internal factory and subcons
• Generating and monitor engineering build requests to support qualification/validation builds and customer samples.
• Generate weekly yield/variance monitor report and recommend actions.
• Generate and monitor SBL/SYL updates
• Monitor and resolve manufacturing and test issues, working closely with fab, assembly, and test sites.
• Work with several data base system to generate useful reports to help drive sustaining team productivity. 

This position is expected to provide Test Operations and Engineering support for products post manufacturing release and deliver operational excellence through cost reductions, OEE, yield and cycle time improvements to achieve our test KPI goals with our Test Manufacturing Sites (Internal and Outsourcing Suppliers) in Malaysia, Thailand, Singapore and across Asia (Taiwan, China, Korea). This position reports into Operations Engineering Department (OED).

Key Responsibilities

• Responsible for Test Operations interface to Renesas Product Groups and other functional teams (Supply Chain, Quality, Packaging, Foundry, PMO) across US, Japan, India, Malaysia, and China on all phases of product lifecycle
• Execute daily test operations activities with internal factories and test OSATs to ensure customer delivery fulfillment (i.e. Lot tracking and dispositions, Test Program releases, Hardware Troubleshooting/Repairs, Equipment up-time, Tester Utilization OEE tracking, Continuous Improvement Process, etc)
• Coordinate Probe/Final Test transfer from New Product Introduction to High Volume Manufacturing from Renesas Product Group groups
• Execute new test capacity expansions (tester/ handler/ hardware) to ensure sufficient capacity and meet production demand
• Deployment of new tester/handler technology and test solutions to test manufacturing sites from test development
• Implement best known practices and process within test manufacturing sites
• Drive Gross Margins (OEE, Yield, Retest) improvement initiatives 

• Prepare employment letters, register new hires for medical insurance, and update internal HR systems. Maintain accurate employee records and personal files (P-files).
• Support background checks and visa applications for new hires.
• Handle HR-related billing and reporting across Asia countries.
• Manage HR operations across Asia region (including probation tracking, contract renewals, job changes, terminations and more)
• Work closely with the business leaders as a strategic partner on HR matters.
• First point of contact for employees & managers to provide support for individual needs on HR processes.
• Prepare monthly payroll instruction file with supporting documents as per local legislations.
• Take initiatives to improve overall effectiveness of HR processes.

We’re looking for a motivated and dynamic Sales Executive - Outdoor Account Management to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

EPOS is looking for a Hardware Product Lifecycle Manager to lead the end-to-end lifecycle of our hardware solutions, from product ideation and development through launch, optimisation, and eventual retirement. This role is critical in ensuring our POS/payment hardware ecosystem remains competitive, reliable, and scalable across Southeast Asia markets.

You will work closely with Product, Engineering, Supply Chain, Operations, Sales, and external vendors to deliver high-quality hardware products that meet merchant needs and business goals.

Key Responsibilities

Product Strategy & Roadmap

• Own the lifecycle strategy for EPOS hardware products, including terminals, peripherals, and merchant devices.
• Define product roadmap based on market trends, merchant feedback, business priorities, and competitor analysis.
• Build business cases for new hardware opportunities, upgrades, or cost optimisation initiatives.

Product Development & Delivery

• Translate business and merchant needs into clear product requirements and technical specifications.
• Partner with Engineering, Design, and QA teams to manage prototype development, testing, and validation.
• Drive New Product Introduction (NPI) process from concept to commercial launch.

Manufacturing & Supply Chain Management

• Work closely with OEM/ODM partners, manufacturers, and suppliers to ensure timely production and quality delivery.
• Manage component sourcing, cost control, inventory planning, and supply continuity.
• Identify and mitigate risks such as shortages, delays, quality issues, or supplier dependency.

Product Launch & Commercialisation

• Lead hardware product launches across key markets, ensuring operational readiness and go-to-market alignment.
• Support Sales and Operations teams with product training, positioning, pricing inputs, and deployment readiness.
• Monitor launch performance and merchant adoption metrics.

Lifecycle Optimisation & Portfolio Management

• Track product performance across cost, reliability, usage, merchant satisfaction, and profitability.
• Drive continuous improvement initiatives for hardware quality, usability, and supportability.
• Plan product refresh cycles, end-of-life transitions, and replacement strategies

• Bachelor’s degree in Engineering, Product Management, Supply Chain, or related field.
• 6+ years of experience in hardware product management, product lifecycle management, or hardware operations.
• Experience with POS devices, payment terminals, IoT devices, retail hardware, or consumer electronics is highly preferred.
• Strong knowledge of manufacturing processes, sourcing, vendor management, and supply chain operations.
• Proven ability to manage cross-functional projects with multiple stakeholders.
• Strong commercial mindset with ability to balance user needs, quality, speed, and cost.
• Excellent communication skills in English; Mandarin is a plus for regional supplier coordination.

PURPOSE OF THE FUNCTION

The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

JOB DESCRIPTION

Responsible

1. Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime.
2. Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards.
3. Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems.
4. Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits.
5. Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes.
6. Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure.
7. Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings.
8. Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities.
9. Support project works, upgrading, and system improvement initiatives related to M&E services.
10. Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency.
11. To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development.

Accountable

1. Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators.
2. Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs.
3. Planning, execution, and effectiveness of preventive maintenance programs for M&E systems.
4. Management of M&E breakdowns, fault response, and minimization of operational and tenant impact.
5. Asset lifecycle management, energy efficiency performance, and maintenance cost control.

Contribute

1. Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning.
2. Support Assistant Manager in maintenance planning, budgeting, and cost optimization.
3. Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability.
4. Support coordination during mall events, peak periods, and emergency situations.
5. Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations.

1. Product Lead overseeing Media programs from qualification through mass production and end-of-life. Primary interface between internal cross-functional teams and external customers to deliver on-time product launches and production ramp readiness.
2. Leads new and iteration program qualifications, ensuring critical product parameters, specifications, and documentation are fully defined to support smooth qualification builds and volume ramps. Applies data-driven KPIV/KPOV analysis to improve process control, yield, and product margin.
3. Manages programs, including engineering sample logistics, shipment execution, head/media pairing, and supply planning to achieve optimal HDD yield. Drives continuous improvement initiatives with internal stakeholders and external partners (HDD) to ensure sustained product quality, margin, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Product Engineering or Program Management
• Lead internal team for NPI and Sustaining Products qualification and continuous improvement activities to meet product requirements.
• Involve heavily in collaboration with other functions and departments to achieve goals.
• Data analysis skills for processes and products correlation.  

Key Responsibilities

• Act as Plant Product Owner for assigned product families from manufacturing stage through end-of-life (EOL).
• Serve as the main interface between Plant and Development for all product-related HW/SW issues.
• Drive First Pass Yield (FPY) performance and implement continuous improvement actions to meet targets.
• Lead root cause analysis and problem-solving activities for production and quality issues (e.g., FOR, field returns, 0km defects).
• Take ownership as Task Force Leader for critical product or process issues, coordinating cross-functional resources.
• Support failure analysis (FA) activities and collaborate with teams to define effective diagnostic tools.
• Transfer product know-how from development to plant during industrialization and ensure smooth product ramp-up.
• Participate in new product development (NPD) phases to incorporate plant lessons learned and prevent recurring issues.
• Provide technical risk assessments and decision justification for quality-related concerns.
• Lead and support cost improvement initiatives (e.g., RPP, IDC) to achieve plant and corporate targets.
• Develop and implement engineering and automation solutions to improve efficiency and reduce scrap.
• Ensure manufacturing readiness through line buy-off, release, and validation activities.
• Conduct technical training for production technicians and engineers.
• Collaborate with internal teams, contract manufacturers (CM), and stakeholders to achieve operational goals.
• Support data analysis and reporting (e.g., SQL queries, technical presentations) for management and customers.
• Provide support in sample builds, testing, and evaluation activities during early product phases.
• Perform additional duties as assigned by management.