We are seeking a Performance Marketing Specialist who will be driving the growth of PRISM+ Malaysia by enhancing and optimizing customer experience funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire media buying from Facebook Ads, Google Adswords, SEO & SEM and email marketing. This driven person will also need to generate data-driven commercial insights, execute high-budget with constant optimization digital campaigns, and manage advertising platform partners. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia.


Responsibilities of a Performance Marketing Lead (Malaysia) but are not limited to

• Formulate, execute, and report on paid advertising campaigns on various platforms including but not limited to Facebook, Instagram, Google & Tiktok:
  - Conduct in-depth monitoring and tracking systems using Google Analytics and Google tag manager.
• Reporting on set metrics to generate insights for ads optimization, A/B testing and website improvements.
• Be passionate about copywriting. Analyse and optimize copywriting phrases to achieve different marketing objective of company:
  - Performance marketing copy writing.
  - Press Release copywriting.
  - Product unique selling proposition copywriting.
• Come up with innovative campaigns ideas (partnerships, events, social activation etc.) and for each marketing campaign:
  - Develop compelling and creative concepts adapted to global marketing frameworks.
  - Set campaign objectives and performance targets for each major campaign, with rationale, anticipation of results and ROI.
  - Execute all key aspects of the campaign.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders (especially design team on creatives requirements).
• Foster strong relationships with external stakeholders (i.e Facebook/Google account managers).

• Proficient in Facebook Ads platform (>3 years of Experience).
• Proficient in Google Adwords, Google Analytics and Google Tag manager (>1 year of Experience).
• Bachelor’s Degree in Business and Marketing, or any relevant course of studies.
• At least 3-4 years’ experience in digital marketing – preferred to be in performance marketing agency or e-commerce company.
• You should have successfully scaled and led result driving marketing campaigns with clear management reporting metrics to measure success.
• Thrives in dynamic, uncertain, and fast-moving environments, a hustler.
• A strong level of passion to understand thoroughly performance advertisement growth metrics.

We are seeking an experienced and technically strong Application Lead to join our Manufacturing IT Application team. The successful candidate will serve as a key technical contributor and team anchor — independently leading complex application development, providing technical mentorship, and driving digital transformation initiatives aligned with our manufacturing automation and digitalization goals.

This role demands a self-directed professional who can operate with minimal supervision, manage multiple priorities across cross-functional stakeholders, and contribute to system architecture decisions.

Key Responsibilities

Application Development & System Ownership

• Lead the design, development, and maintenance of manufacturing-used applications using .NET Core and related frameworks, ensuring high availability, performance, and scalability.
• Serve as the primary technical owner of critical manufacturing IT systems deployed across multiple production sites (e.g., online tracking, WIP systems, testing & quality data platforms).
• Architect and implement application solutions that support manufacturing process monitoring, automation, and data traceability.
• Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
• Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.

Data & Integration

• Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
• Lead data integration and linkage efforts between manufacturing systems (e.g., MES, testing & quality systems) to enable end-to-end product genealogy tracking and operational visibility.
• Support data onboarding, cleansing, and structured analysis for manufacturing process monitoring tools (e.g., Spotfire, Power BI, or equivalent).

Digital Transformation & Innovation

• Act as a technical point person for MFG IT application and integration project requests — evaluating feasibility, defining technical approaches, and coordinating delivery priorities.
• Drive digitalization initiatives including manufacturing line automation, IoT integrations, AI/ML proof-of-concept implementations (e.g., computer vision for defect analysis, smartwatch-based applications), and digital worker agent platforms.
• Evaluate and introduce emerging technologies relevant to smart manufacturing and Industry 4.0 objectives.

Technical Leadership & Mentorship

• Provide technical guidance, coaching to junior developers and peers within the MFG IT App team.
• Lead architectural discussions and propose technical standards, design patterns, and best practices for the team.
• Support knowledge transfer, documentation, and continuity planning to safeguard organizational knowledge.

Stakeholder Collaboration & Project Coordination

• Collaborate closely with business users, process engineers, IT network/server teams, and analytical teams to translate manufacturing requirements into effective IT solutions.
• Coordinate task delivery across multi-site teams, managing timelines and escalating risks proactively.
• Participate actively in Agile stand-up meeting — sprint planning, daily stand-ups, retrospectives — and contribute to continuous improvement of delivery practices.
• Review and maintain technical documentation, solution design documents, and user manuals.

The Role

Senior Project Lead is integral in driving market growth, expanding market share, and managing projects end-to-end. We are seeking a proactive and strategic leader who will spearhead initiatives designed to grow business presence and revenue streams, while delivering impactful results.

As part of this role, you will develop and execute lead-generation campaigns aimed at attracting new hirers, fostering partnerships, and growing job corpuses across diverse categories such as freelance, remote, high-demand segments, and government roles. By leveraging scalable solutions like freemium offerings, innovative strategies, and strategic partnerships, you will play a critical role in driving market expansion.

Additionally, you will lead the conception, planning, and execution of initiatives that align with the organization’s strategic objectives. This includes creating targeted growth programs, optimizing revenue opportunities, troubleshooting challenges with creative solutions, and ensuring key performance indicators (KPIs) and objectives (OKRs) are met or exceeded.

This role also requires exceptional stakeholder management to align cross-functional teams with seamless communication and collaboration. By integrating insights from data and market trends, you will continually refine strategies to ensure sustained business impact and long-term partnerships.

We are looking for a dynamic leader with a results-driven mindset, who thrives in fast-paced environments and is capable of adapting to evolving business priorities and market conditions.

Key Responsibilities

Project Management

• Lead end-to-end project lifecycle management from ideation and planning through execution, monitoring, and delivery
• Develop comprehensive project plans, resource allocation strategies, and timeline management
• Drive revenue-focused initiatives including monetization campaigns, partnership programs, and new business development opportunities
• Identify and evaluate new revenue opportunities while adapting quickly to changing business priorities and market conditions
• Troubleshoot project challenges with creative solutions and optimize existing revenue streams for scaling opportunities
• Establish and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) with aggressive revenue targets
• Design lead-generation strategies to expand hirer partnerships for new markets, including leveraging community forums, corporate partnerships, and industry leaders.
• Identify growth opportunities while adapting to changing market conditions and business priorities.

Stakeholder Management

• Collaborate and managed cross-functional teams including BI/Management, Sales, Customer Success, Marketing departments and external parties.
• Facilitate communication between technical teams, business units, and leadership team
• Coordinate billing processes, campaign implementations, and service delivery
• Optimize existing revenue streams and identify scaling opportunities

We are seeking a motivated and structured IT Project Lead to join our dynamic logistics team.

System & Application Ownership

• Act as the Key User / System Owner for critical logistics IT systems, including:
  • SAP S/4HANA (with a focus on MM, SD, WM/EWM modules)
  • Warehouse Management Systems (EWM)
  • Key Interfaces (e.g., ASN/EDI, MES integration, scanners, automation systems)
• Ensure the system availability, stability, and performance required for seamless logistics operations.
• Manage and oversee system master data governance, including material, vendor, storage location, and batch information.

Incident & Problem Management

• Lead first-level and second-level support for all logistics IT incidents and problems.
• Coordinate with internal and external partners to ensure issues are resolved efficiently, including:
  • Central IT (global support teams)
  • External vendors (e.g., SAP, WMS, and automation suppliers)
• Ensure timely resolution of all issues to prevent production disruption and line-down risks.

Process Digitalization & Continuous Improvement

• Drive digitalization initiatives within the logistics department, such as creating paperless processes and integrating automation.
• Analyze and optimize system usage to enhance operational efficiency.
• Implement standardized solutions and best practices across all sites.

Interface & Integration Management

• Monitor and maintain all critical system interfaces, including:
  • ASN / EDI integration with suppliers (e.g., Amkor, Advantek).
  • Integration with MES / Production systems.
  • Integration with forwarders and logistics service providers.
• Ensure absolute data consistency across all integrated systems.
• Support the setup, testing, and deployment of new interfaces as required.

• We are looking for an experienced Lead, People Partner to join the People Partner Team, as we continue our journey to deliver amazing experiences across Malaysia and beyond.

• You will work closely with our People Business Partners, COEs, and business teams to create strategies, programs, and processes that enable Delivery Hero’s employees to excel and create business impact.

• In this role, you will be the advocate for the rollout of people initiatives, ensuring business adoption and engagement. As a change champion for your business unit, you will drive change management efforts and communication strategies during reorganizations.

• You will also coach managers and leaders on various people-related topics such as Organizational Design, Talent Review, Succession Planning, and Strategic Talent Processes. Collaborating closely with central teams (Talent Acquisition, Talent Development, People Analytics), you will contribute to enabling the People Agenda.

• Leverage data to provide insights, work with COE partners, and support projects aimed at improving the employee experience and HR service delivery.

• You will support leaders in achieving organizational efficiency while maintaining healthy levels of eNPS, Attraction, Retention, D&I metrics, and ROI.

About Intrepid

Intrepid Group (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

The role:

As the Team Lead / Assistant Team Lead,  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

Responsibilities:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

Who we look for - the ideal profile:

• Fluent in English
• Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
• Experience with retail business will be an added advantage
• Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
• Strong track record of high-level negotiations with partners and successful internal/external relationship management
• Management: proven ability to manage a team. Ability to build team up, build processes, drive results and foster positive culture
• Solid Excel / Powerpoint skills

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As the Assistant Team Lead  you will be responsible for driving the top-line growth of our business in Malaysia; ranging from building up and mentoring key account managers, liaising closely and building ambition plans with top brand/seller partners, developing processes to ensure ecommerce success for brand and seller partners, conducting regular analysis to understand the impact of category/brand decisions in performance and implementing regional/local initiatives to drive growth.

As an Assistant Team Lead (eCommerce Brand Management), you will take charge of:

• Ensure that all brand and store KPIs are met on time.
• Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way. Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
• Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
• Maintain close relationships with both brands and ecommerce platforms. Interact daily with partners to ensure timely and effective implementation of strategy.
• Coach and develop your team members.
• Developing cross-functional strategy to grow sellers' business and ensure smooth operations;
• Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.

What we are looking for - the ideal profile

• University degree
• Proficient in English
• Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Strong ecommerce knowledge and analytical skills.
• Network with ecommerce platforms in Malaysia.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Experience in ecommerce campaign plans.

• As a subject matter expert, you will consistently work to improve our suppliers' performance and the quality of our products.
• Supplier Auditing: Own the auditing process across all supplier management phases, including potential analysis, Cooperate Social Responsibility audits, initial sample process audits and comprehensive process audits.
• Supplier Development: Lead and support supplier quality and cost improvement activities. Conduct workshops, trainings, and regular follow-up visits to enhance supplier capabilities and performance in line with Bosch's requirements.
• Problem Solving: Intervene in critical supplier quality issues. You will take the lead onsite when our global plants require local support or when progress is stalled. Your role is to expertly coach the suppliers to master and apply structured problem-solving tools (e.g., 8D, 5-Why, Ishikawa) to ensure root causes are identified and holistically eliminated.
• Supplier Escalation Management: Manage supplier escalations that require higher management involvement, including the implementation and execution of dedicated quality measures, through to successful de-escalation.

We are looking for a Procurement Specialist to support new product introduction (NPI) programs for advanced semiconductor solutions. Working closely with Engineering, Manufacturing, and Quality teams, this role will drive sourcing and supplier management for direct, secondary, and packing materials. The position plays a key role in ensuring cost-effective, reliable supply to support next-generation AI-powered products.

Key Responsibilities

• Source materials to support semiconductor development and production needs
• Manage RFQ/RFP processes and evaluate supplier quotations
• Negotiate pricing, commercial terms, and supplier agreements
• Engage suppliers early to support new product builds (NPI)
• Issue purchase orders and ensure on-time delivery, resolving supply issues as needed
• Support supplier audits and performance evaluation 

The Purchasing Specialist supports the Advanced Packaging line by ensuring timely and cost‑effective sourcing of MRO, indirect materials, and capital equipment. The role manages suppliers, supports NPI requirements, and partners with Engineering Team to develop the critical spare parts strategy. Responsibilities include driving cost savings, mitigating supply risks, and managing PR/PO and contract processes efficiently.

Renesas Electronics, a leading global semiconductor company, is rapidly scaling its AI-focused power delivery business. Products include high-performance digital power VRMs, multiphase controllers, Smart Power Stages (SPS), Vertical Power Stages (SPS with integrated capacitors and multiple silicon die), Power Towers (power modules integrating multiple SPS-equivalents with capacitors and inductors), and power MOSFETs. 

Key Responsibilities 

1. Sourcing Management

• Develop sourcing strategies for MRO, Indirects, and CapEx.
• Build multi‑sourcing strategies for critical equipment and spare parts.
• Support NPI builds, trials, and new product introduction requirements.

1. Supplier Management

• Negotiate pricing, contracts, terms, warranties, and Service Level Agreement.
• Conduct supplier performance reviews (On time delivery, quality, service response).

1. MRO / Spare Parts Management

• Coordinate with Engineering Team on preventive maintenance spares and urgent breakdown parts and develop critical spare strategy.

1. Cost, Risk & Compliance

• Drive annual cost savings and cost up avoidance programs.
• Identify and mitigate supply risks (single source, long lead items).

1. Procurement Operations

• Manage PR/PO cycle, contract management, support urgent breakdown procurement and expedite where necessary.

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for a Data Analytics Lead who's a practical problem-solver. The ideal candidate has strong problem solving and analytical skills, and is able to work with others to turn ideas into action. They don't stop at finding a neat solution to a problem - they want to implement change and see the results of their work. They’re comfortable with data, ready to tackle tricky problems in ambiguous situations, and able to partner with stakeholders, including senior leaders.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Responsibilities

• The role will report directly to Senior Leadership and offer high exposure to the executive leadership team, working on strategic priorities.
• There will be limited repetitive or process-based work. The majority of the focus will be on projects that deliver real business impact.
• Projects will vary in nature, scope, and duration, making this role ideal for candidates who enjoy variety and tackling new challenges.
• Example projects could include:
• Restructuring our analytics tables to ensure consistency across the firm, fast retrieval, and user-friendly creation of new metrics.
• Diagnosing issues with our sales funnel and working with our sales team to improve processes, including AI-automated solutions where possible.
• Building a churn-prediction model that will help us to pre-emptively engage with customers at critical junctures.
• Conducting price elasticity analysis and designing and implementing experiments to test the hypotheses.
• Automating our weekly and monthly reporting to surface insights and allow us to see the “so what."

• Professional Experience: 4–8 years of experience, ideally in a tech company or fast-paced environment, with a strong track record of implementing solutions and delivering results.
• Team Leadership: At least 1 year of experience leading and managing teams effectively.
• Problem-Solving & Analytical Expertise: Strong structured problem-solving skills with advanced proficiency in data and analytics tools (required: strong SQL; preferred: strong Python), including data modeling and table structuring for efficiency and usability.
• Execution-Driven Approach: Highly practical and results-oriented, with the ability to translate solutions into tangible business outcomes.
• Project & Stakeholder Management: Skilled in managing multiple projects and stakeholders within dynamic, high-growth environments.

Get to Know the Team

We are the architects of the marketplace economy. We design the blueprints, incentives, and clearing mechanisms that power the platform. We combine rigorous economic theory with data science to solve the fundamental coordination problems of the on-demand economy—balancing supply, demand, and price in real-time.

We do not just analyze the market; we shape it. We foster a culture where you have the freedom to explore. We balance the optimization of our current systems with a goal of solving the open-ended, foundational questions to define the next horizon of our growth. We want to leave a lasting impact on the ecosystem of drivers, merchants, and passengers who rely on our equilibrium every day.

Get to Know the Role

We are looking for an Economist who can operate at the intersection of causal science and commercial strategy. You will be the bridge between theoretical rigor and real-world application. This role will report to Lead Economist (Data Scientist), Marketplace Strategy and base on site in our Petaling Jaya office.

You will go beyond standard A/B testing to "decode" the complex behaviors of our ecosystem. You will identify the hidden tradeoffs in every decision and mapping the second- and third-order consequences of our algorithms. Whether you are redesigning pricing principles or modeling labor supply elasticity, your work will provide the definitive "so what?" that guides our product roadmap and investment strategy

The Critical Tasks You Will Perform

• Architect Marketplace Mechanisms: You will own the economic logic for the main pillars of our platform (Supply, Growth, Pricing, or Dispatch). You will design the incentives and clearing mechanisms that keep our marketplace healthy and efficient.
• Decode Economic Behavior: You will build models to understand why users and partners make the choices they do. Your insights will move us beyond treating users as metrics, helping us build a more engaging, human-centric marketplace.
• Be the Authority on Causal Truth: You will apply quasi-experimental methods and structural modeling to safeguard the business from mistaking correlation for causation. You will ensure our biggest bets are backed by rigorous evidence rather than coincidence.
• Solve Big, Ambiguous Questions: You will help build the research agenda for the "unknowns" of our marketplace. You will investigate foundational topics—like long-run market dynamics, system efficiency frontiers, and partner choice architecture—to shape our multi-year vision.
• Simplify Strategy: You will distill immense complexity into clear, applicable mental models. You will partner with senior leadership to cut through the noise, helping them define the true goals and principles of the business.

About the role

We’re looking for a Software Support Team Lead to guide, mentor and support our team of Software Support Engineers in delivering best-in-class support to our customers.

In this role, you’ll be responsible for building a high-performing team, ensuring smooth day-to-day support operations, and helping our engineers do their best work. You’ll work closely with the Head of Product Support and Support Operations Manager to drive operational improvements, monitor performance against SLAs and KPIs, and provide valuable insights into team successes and challenges.

You’ll also act as a key escalation point for support engineers, leading responses to incidents and service outages, and collaborating cross-functionally to reduce commercial risk and improve the overall customer support experience.

This is a great opportunity for someone who combines people leadership, technical understanding, and a data-driven mindset to improve processes, develop talent, and shape an excellent support function.

Because many of our products allow customers to build their own functionality using Groovy and/or JavaScript, a good understanding of coding is essential for this position.

What you'll be doing

People leadership

• Lead, mentor and develop a team of highly skilled Support Engineers
• Set clear expectations and provide regular feedback through 1-2-1s and performance reviews
• Support the professional development of your team members
• Manage team workload, priorities and planned leave to help ensure SLA and KPI targets are met
• Support hiring activities and help maintain effective onboarding resources
• Create training materials that help the team confidently handle new and complex issues
• Help resolve team challenges and conflicts in a constructive way

Support leadership

• Take ownership of customer outcomes and ensure support tickets are resolved to a high standard
• Act as an escalation point for tickets or situations involving commercial risk
• Lead incident management processes, support the team during critical incidents, and run post-mortem reviews
• Identify opportunities to improve the experience for customers, the business and the support team
• Build strong business cases for ideas and influence stakeholders to drive positive change
• Build strong relationships with Customer Success, Product and Development teams
• Share data-driven voice-of-the-customer insights across the business
• Translate business and product strategy into actionable updates for the team
• Chair stand-ups, facilitate workshops and lead team meetings
• Foster a collaborative, respectful and inclusive team culture

Support operations

• Work with support metrics such as CSAT, FRT, RoR, SLA performance and ticket volumes
• Collaborate with leadership and cross-functional teams to meet KPIs, SLAs and OKRs
• Monitor support queues and ensure work is delivered in line with best practices and standards
• Analyse trends and identify opportunities to improve team performance and customer experience
• Highlight quality concerns and operational challenges, providing clear recommendations to management
• Work with the Support Operations Manager to improve tooling and automations
• Assess the impact of process changes and share feedback with relevant stakeholders
• Contribute to knowledge base content, internal documentation and training materials

Job Responsibilities

• Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction
• Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations
• Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service efficiency and user experience
• Collaborate closely with Product, Technology, and internal Customer Service teams to drive project implementation and execution
• Coordinate with third-party systems and APIs to support customer service system integration and automation initiatives
• Analyze customer service data and user feedback to continuously optimize customer service processes and system capabilities

Mandatory Requirements

• Bachelor’s degree or above, preferably in Computer Science, Information Systems, Artificial Intelligence, Data Analytics, or related fields
• 3–8 years of experience in customer service systems, AI products, or customer service operations
• Hands-on experience in building and managing AI Chatbot / Conversational AI solutions
• Familiarity with Zendesk platform configuration, maintenance, and core modules
• Strong understanding of customer service workflows and operational frameworks
• Strong project management and cross-functional collaboration skills

Technical Skills

• Familiar with at least one AI / NLP / LLM application scenario
• Knowledge of large language models and platforms such as OpenAI, Claude, Gemini, etc.
• Familiar with API integration and SaaS system integration
• Strong data analysis skills with the ability to drive optimization through data insights
• Experience with SQL, Python, or automation tools is an advantage

Preferred Qualifications

• Experience in finance, trading platforms, internet, or SaaS industries
• Experience supporting multilingual customer service operations
• Experience with AI Agent, RAG (Retrieval-Augmented Generation), or Knowledge Base development
• Customer service team management experience is a plus

The Regional Controls and Setup Lead – Southeast Asia (SEA) will act as the primary point of contact for Project Controls, Performance, and Project Setup across SEA markets (e.g., Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines).

This role is responsible for driving consistency and excellence across a multi-country environment, ensuring project setup and controls align with both global standards and local regulatory/business requirements. The individual will serve as a trusted advisor to regional leadership, country teams, and clients, providing strategic direction across the full project lifecycle.

Key responsibilities include:

• Championing best practices in project controls across diverse SEA markets, adapting frameworks where necessary for local conditions
• Ensuring standardisation of project setup, governance, and reporting while balancing country-specific needs
• Supporting pursuit, proposal, and delivery phases of major projects across the region
• Embedding robust controls (cost, schedule, risk, performance) to enhance predictability and delivery outcomes
• Providing data-driven insights and regional benchmarking to support decision-making
• Acting as a regional interface between global standards and local execution teams
• Building strong relationships with clients, partners, and industry bodies across SEA
• Contributing to thought leadership and regional market positioning in major project delivery

Role Overview

We are hiring a QS Procurement Lead to drive end-to-end procurement strategy for large-scale data centre / mission-critical projects. This role will focus on commercial procurement, tender management, and contract award across high-value CSA and MEP packages.

You will play a key role in ensuring cost-effective sourcing, contract compliance, and timely procurement delivery, working closely with cross-functional teams in a fast-paced project environment.

Key Responsibilities

Procurement Strategy & Planning

• Lead procurement strategy, sourcing plans, and package structuring
• Manage trade packaging across:
  • CSA (Civil, Structural, Architectural)
  • MEP (HVAC, Electrical, ELV, Fire Protection)
• Align procurement timelines with project programme and delivery milestones
• Drive value engineering, cost optimisation, and market benchmarking

Tendering & Bid Management

• Manage full tender lifecycle: RFQ / RFP, tender issuance, bid analysis, and award
• Conduct commercial bid evaluations, cost comparisons, and benchmarking
• Lead contract negotiations with contractors and suppliers
• Ensure clarity on scope, pricing, specifications, and risk allocation

Contracting & Commercial Management

• Draft and manage contracts, subcontracts, and procurement documentation
• Work with contract frameworks such as FIDIC, NEC, bespoke agreements
• Maintain alignment with cost plans, budgets, and financial targets
• Track procurement commitments and ensure cost control governance

MEP-Focused Procurement

• Manage procurement of key MEP systems:
  • HVAC / Cooling systems (CRAC, CRAH, chillers)
  • Electrical systems (MV/LV, UPS, generators)
  • Data centre infrastructure and specialist vendors
• Coordinate closely with engineering and design teams to ensure technical-commercial alignment

Stakeholder & Supplier Management

• Build and manage relationships with contractors, vendors, and supply chain partners
• Collaborate with cost managers, project managers, consultants, and engineers
• Act as the key commercial interface during procurement and contract award phases

Governance & Compliance

• Ensure procurement activities comply with internal policies, audit requirements, and governance frameworks
• Maintain accurate documentation for tendering, evaluation, and contract approvals
• Drive best practices in procurement processes and efficiency improvements

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

As the Marketing Manager (Social Lead), you will shape how a leading technology client cuts through culture—fueling relevance, buzz, and real brand impact. You’ll steer social direction, decode cultural signals into sharp strategy, and spark integrated campaigns built to travel fast where attention already lives.

Role: 

Shape Social-First Brand Storytelling

• Define the role social plays in driving brand relevance, engagement, and audience connection.
• Build platform strategies, content ecosystems, and storytelling frameworks tailored to evolving consumer behaviour.
• Spot cultural trends, internet conversations, and emerging opportunities that can translate into impactful brand moments.
• Bring a “speed-to-culture” mindset to campaign thinking and execution.
• Use AI-powered tools and workflows to accelerate creative ideation, trend discovery, and content scalability.

Lead Integrated Campaigns

• Develop social-first campaigns designed to spark conversation, participation, and shareability.
• Partner with creatives, strategists, media teams, and production partners to deliver integrated marketing initiatives.
• Drive creator, influencer, and community-led storytelling strategies across multiple platforms.
• Guide content direction to ensure ideas feel native to the platform and authentic to the audience.
• Build campaigns that balance brand storytelling with real-time cultural relevance.

Drive Performance & Innovation

• Collaborate with media teams to align creative thinking with paid amplification and distribution strategy.
• Use audience insights, analytics, and platform trends to optimise content performance and campaign effectiveness.
• Champion emerging formats, new platform behaviours, and innovative digital storytelling approaches.
• Push social thinking beyond “post-and-boost” into truly integrated, performance-led creativity.

Be a Strategic Partner

• Act as the social expert across internal and external stakeholder teams.
• Elevate creative quality and strategic thinking across campaigns and content production.
• Support a collaborative, fast-moving environment where ideas, experimentation, and agility thrive.
• Balance long-term brand building with reactive opportunities and live cultural moments.

You:

• BA/BS degree or equivalent experience
• 8+ years of experience in social strategy, digital marketing, creative strategy, communications planning, or integrated campaigns.
• Strong understanding of TikTok, Instagram, YouTube, creator ecosystems, and emerging digital culture.
• Proven experience building social-first campaigns that drive engagement, talkability, and audience relevance.
• Strong grasp of paid social, content distribution, and performance optimisation.
• A strategic thinker with strong creative instincts and a natural understanding of internet culture.
• Comfortable translating insights, behaviours, and trends into compelling campaign ideas.
• Experience working across cross-functional teams, agencies, creators, and media partners.
• Energised by fast-moving environments where culture, priorities, and ideas evolve quickly.
• Brings a collaborative, roll-up-your-sleeves approach with the agility to navigate both strategy and execution seamlessly.
• Experience using AI-powered creative or workflow tools is highly advantageous.
• Exceptional verbal and written English communication and presentation skills.

Contact Duration: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a visionary and dynamic Regional Brand Marketing Strategist to join our team. This role operates at the exciting intersection of scale and strategy. You will hold a dual mandate: acting as a "horizontal" capability builder to develop a standardized, high-performing social commerce machine across markets, while also serving as the "vertical" strategic lead for key brand accounts.

You will not just be a thinker, but a capability builder who bridges the gap between overarching business goals, audience insights, full-funnel activation, and compelling content.

As a Regional Brand Marketing Lead, you will take charge of 

1. Brand Strategy & Account Leadership

• Own and develop strong, differentiated brand marketing strategies for assigned key accounts, grounded in:
• Business objectives
• Category dynamics
• Audience insights
• Act as the strategic lead on accounts, ensuring clarity and consistency across all marketing initiatives.
• Lead strategic conversations in pitches and QBRs, bringing a senior point of view and cross-market insights.

2. Full-Funnel Strategy & Translation

• Translate business strategy into end-to-end full-funnel marketing plans, including:
• Audience persona definition
• Funnel design (awareness → consideration → conversion)
• Channel roles (TikTok, Meta, marketplaces, etc.)
• Content strategy (what to say, not just what to produce)
• Ensure alignment and consistency across the full funnel and all channels.

3. Strategic Direction & Execution Alignment

• Provide clear strategic direction to:
• Creative teams (briefing, messaging, content approach)
• Performance teams (activation logic, channel strategy)
• Work at account level to ensure seamless execution of the strategy.

4. Data-Driven Strategy & Innovation

• Leverage tools and data sources such as:
• TikTok MarketScope
• Category benchmarks
• Competitive landscape analysis
• Translate insights into actionable strategic recommendations to drive growth on assigned accounts.

What we are looking for - the ideal profile

• Bachelor’s degree in Marketing, Media, Business, or any related fields
• 8+ years of experience in full-funnel performance marketing. 
• Experience in brand strategy, campaign planning, or integrated marketing.
• Proven experience in social commerce and digital platforms (TikTok, Shopee, Lazada, Meta).
• Ability to link creativity with performance metrics and business outcomes.
• Strong storytelling and presentation skills.
• Strategic thinker with a data-driven mindset.
• Experience in ecommerce or agency environments is a plus.

Job Summary
1. Role
1.1 Q-Support to PPU in Production Part Approval Process (PPAP) and Preventive Quality Planning (PQP) as part of TTM process.
1.2 Main interface of rBU all supplier quality related issues after SOP (e.g. ECR, 8D, concessions, defect cost reimbursement, and etc).
1.3 First escalation level for the Plant for purchased parts quality issues.
1.4 Support achievement of Cost targets for related Product Group along the entire Product Life Cycle.

2. Job Scope
2.1 Purchasing Quality responsibility and accountability for the responsible Product Group within the rBU along the product life cycle.
2.2 PQP (Preventive Quality Planning) for purchased parts; Operative handling of initial samples / ISIR release.
2.3 Complaint management.
2.4 Blocked stock handling & Concession handling.
2.5 Represent Purchasing in Plant Point-CIP activities.
2.6 Measure supplier Quality Performance: Plant / rBU specific KPIs.
2.7 Operative handling of quality cost reimbursement.
2.8 Trigger escalation of supplier (as input of Q-escalation process).
2.9 Support all the relevant quality projects in rBU project team.
2.10 RPP / Tooling (incl. tooling transfer): Tech. Discussion, measurement harmonization, Process audit, Test & qualification-check, Product Certifications.
 

In this role you will streamline activities of project teams and ensure consistency of Clinical Operations processes across Asia Pacific region. You will ensure meeting study milestones by project teams on a country level, report study progress to clients and global stakeholders.

The scope of responsibilities will include:

• Act as project management contact for the project team and PSI support services.
• Perform study status review and progress reporting, collect and report project status updates.
• Develop and update project planning documents, essential study documents and project manuals/ instructions.
• Ensure that the project timelines and subject enrollment targets are met.
• Coordinate maintenance of study-specific and corporate tracking systems.
• Oversee site selection and startup, site contractual and budget negotiations.
• Supervise project team and site training, perform field training of monitors tailored to the project needs.
• Ensure team compliance with project-specific training matrix.
• Supervise preparation, conduct and reporting of site selection, site initiation, routine monitoring and closeout visits.
• Review site visit reports and ensures monitoring and reporting standards are met.
• Oversee investigator and site payments.
• Supervise project team preparation for study audits/ inspections and resolution of audit/ inspection findings.
• Might be involved in regional project oversight for APAC.

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross-departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programs, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data-driven strategies to achieve sustainable and impactful growth.
• You will report into the OC Growth & Commercial Manager be based in Johor Bahru, working onsite.

The day-to-day activities:

• Acquisition Strategy: You will develop and implement tailored strategies for managing the acquisition of non-managed merchant segments in the Johor region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Johor region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Reporting and Performance Management: You will organize regular check-ins and reporting for the sales performance to ensure we stay ahead of our target and having a healthy sales run rate.
• Have fun, and get creative!

Major Responsibilities: 

End-to-End Vendor Operations & Performance

• Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.

• Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.

• Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.

• Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.

Support Experience Ownership & Strategy

• Own the entire support experience, from design to execution, including footprint and channel strategy.

• Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.

• Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.

Accountability for Metrics & KPIs

• Maintain full accountability for QComm Service Operations metrics.

• Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.

• Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.

Stakeholder Management & Transformative Leadership

• Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.

• Lead cross-functional initiatives to align operational improvements with broader strategic business goals.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada & TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google & Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

Intrepid Asia is seeking a dynamic and strategic Regional Lead, Marketplaces and Ecommerce Excellence to join the regional team. The role will be involved in working with 6 markets across the SEA region.

As a Regional Lead, Marketplaces and Ecommerce Excellence you will take charge of 

• Develop and advise on eCommerce marketing & campaign strategies for key regional accounts across the marketplaces, platforms, and properties, in accordance with their brand goals and current trends.
• Drive platform excellence through data analysis, performance tracking, and implementation of best practices
• Provide end-to-end client servicing, acting as the main point of contact for key regional accounts/
• Work closely with the teams and platform SPOCs to ensure a comprehensive approach
• Drive regionally for our in house retail media ad tech proprietary adoption across markets and brands, conduct audits and advise on strategies.

What we are looking for - the ideal profile

• 8–12 years of experience in eCommerce performance marketing
• Background from an eCommerce enabler, agency commerce team 
• Strong understanding of the SEA eCommerce and marketplace ecosystem
• Hands-on expertise on-site and off-site media, with a strong focus on Shopee and Lazada
• Clear ownership and understanding of commercial targets (GMV, ROI, efficiency, growth)

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

The Livestream Production Team Lead will oversee the technical and operational aspects of Intrepid Malaysia’s livestream production and studio operations, ensuring high-quality livestream execution across multiple brand accounts.

This role requires strong hands-on technical expertise in livestream production, studio setup, and troubleshooting within a fast-paced e-commerce livestream environment. The Production Lead will also supervise production managers, maintain studio readiness, and continuously optimize livestream production standards across platforms.

Beyond technical execution, the role supports livestream campaigns aligned with platform promotions and brand objectives, contributing to key performance metrics such as viewer engagement, traffic, and conversion.


As the Livestream Production Team Lead, you will take charge of:

Livestream Technical Production & Supervision

• Lead the technical setup and execution of livestream sessions across multiple brand accounts on platforms such as TikTok Shop, Shopee Live.
• Ensure high-quality livestream production through proper camera operation, lighting setup, audio management, and scene transitions.
• Manage livestream production workflows including OBS/vMix scene management, camera switching, overlays, and sound balancing.
• Monitor livestream sessions in real time and provide immediate troubleshooting to maintain smooth broadcast continuity.
• Standardize livestream production quality across brands by implementing consistent technical configurations and setups.
• Work closely with hosts and Social Commerce Account Managers to deliver engaging and seamless livestream experiences.
  
  

Studio & Equipment Management

• Maintain full studio readiness, including equipment organization, cleanliness, and functional setup for livestream sessions.
• Manage studio inventory including cameras, lighting equipment, audio systems, props, and product samples.
• Track equipment usage and conduct routine maintenance to ensure all production equipment remains in optimal working condition.
• Plan and supervise equipment upgrades or purchases to support evolving livestream production needs.
• Conduct daily and weekly technical checks to minimize last-minute issues before livestream sessions.
  
  

Livestream Quality Optimization

• Identify recurring technical issues during livestream sessions and implement preventive solutions to reduce disruptions.
• Monitor production quality across livestream sessions and recommend improvements aligned with market standards.
• Develop and maintain standard operating procedures (SOPs) for livestream technical setup, studio operations, and troubleshooting.
• Document best practices for livestream production, equipment configuration, and technical workflows.
• Support the team in improving livestream production efficiency and scalability across multiple brands.
  
  

Team Supervision & Development

• Supervise and mentor Production Assistants to maintain consistent livestream production standards.
• Assign tasks and coordinate production schedules to support multiple brand livestream campaigns.
• Train team members on studio equipment, livestream tools, and operational best practices.
• Ensure adherence to production standards, technical workflows, and studio operational procedures.
  
  

Cross-Functional Collaboration

• Work closely with Social Commerce Account Managers, hosts, and marketing teams to ensure livestream production aligns with brand campaign objectives.
• Support commercial teams in delivering high-impact livestream sessions during platform campaigns and promotional events.
• Collaborate with internal teams to maintain consistent production quality across different brands and livestream formats.
• Contribute insights on production improvements based on livestream execution experience.

Who We Look For – The Ideal Profile

Experience & Competencies

• 3+ years of experience in livestream production, studio operations, or video production within ecommerce, social commerce, or digital media.
• Strong hands-on knowledge of livestream production tools such as OBS, vMix, or similar streaming systems.
• Practical experience with camera operations, lighting setup, and audio engineering.
• Familiarity with social commerce livestream platforms such as TikTok Shop, Shopee Live
• Experience managing studio equipment and maintaining production inventory systems.
• Prior experience supervising production assistants or technical teams is a plus.
• Strong troubleshooting skills and ability to resolve technical issues under time pressure.
  
  

Personal Attributes

• Highly adaptable and comfortable working in fast-paced livestream environments.
• Detail-oriented, organized, and proactive in maintaining studio readiness.
• Strong problem-solving skills with the ability to react quickly during live sessions.
• Collaborative team player able to coordinate across multiple teams and stakeholders.
• Reliable with strong ownership of production quality and operational execution.
• Fluent in English.