The PQE is responsible for ensuring quality and reliability performance of our products, wherever they are designed, manufactured, and assembled, by performing best in class Product Qualification in accordance with international standards and customer requirements. The PQE is also responsible for Reliability Monitoring through ORT.

The PQE works cross-functionally with Design, Test, Manufacturing, Reliability Labs, FA Labs, and Customer/Supplier Quality to prevent defects, drive robust product quality and continuous improvement initiatives.

Key Responsibilities

• Define, perform, and review Qualification (new products, second source, material changes, design changes, process changes
• Define, evaluate, and implement suitable stress tests for related product applications.
• Ensure product compliance with internal specifications, customer requirements, and applicable standards (e.g., ISO 9001, IATF 16949, IEC, JEDEC, etc.).
• Communicate qualification plans and data with customer (Silicon, Package and Board Level).
• Participate in risk assessments (e.g., DFMEA) and ensure mitigation actions are implemented and validated.
• Review qualification test results, assess risks, and provide quality approval for production release or change management.

We are seeking an experienced Regional Program Sourcing Specialist to lead and manage program-level sourcing activities across the APAC region. This role serves as the key focal point for program sourcing, partnering closely with Program Managers and cross-functional stakeholders to ensure timely, cost-effective, and compliant sourcing of equipment and services.

The position supports multiple programs across Southeast Asia, Hong Kong, Japan, South Korea, Australia, New Zealand, and the Middle East, playing a critical role in driving value, supplier performance, and regional growth.

Key Responsibilities

• Lead sourcing activities for equipment and services to support multiple programs across the APAC region.
• Develop and execute program sourcing strategies aligned with business goals, profitability, cash flow, and continuous improvement initiatives.
• Partner with Program Managers to create sourcing plans, define deliverables, and ensure on-time execution.
• Manage end-to-end RFQ processes, including commercial evaluations, supplier selection, and award recommendations.
• Oversee procurement activities to ensure compliance with program schedules, specifications, budgets, and company policies.
• Build and maintain strong Supplier Relationship Management (SRM) to optimize and synergize the regional supplier base.
• Continuously evaluate and manage critical supplier performance in collaboration with program teams.
• Ensure sourcing activities adhere to international trade compliance, tariffs, and local regulatory requirements.
• Collaborate with Indirect Category Managers on group-managed categories (e.g., freight).

We are looking for a Regional Sourcing Specialist to support our Johor manufacturing operations and play a key role within the APAC Global Sourcing team. Based in Johor Bahru Malaysia, this position works closely with cross‑functional and regional stakeholders to execute sourcing strategies that deliver cost, quality, and supply continuity improvements.

This is a great opportunity for a sourcing professional who enjoys a fast‑paced manufacturing environment, supplier engagement, and driving value through strategic sourcing initiatives.

Key Responsibilities

• Coordinate sourcing projects, including RFQs, source packs, project transfers, NPIs, and ECNs
• Support material qualification and localization / best‑cost‑country initiatives
• Identify and deliver cost savings and value‑creation opportunities through negotiation and re‑sourcing
• Build strong supplier relationships, assessing capabilities, risks, and improvement opportunities
• Lead RFQ processes and supplier negotiations to secure competitive commercial terms
• Partner with Category Managers to implement regional sourcing strategies
• Proactively manage supply chain and supplier risks through dual sourcing and contingency planning
• Ensure compliance with company policies and support internal and supplier audits

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist, but we don't act or sound like a traditional, dusty logistics company. We move fast, we speak like actual humans, and we aggressively avoid boring corporate jargon.

SUMMARY OF THE ROLE 

We are looking for a Senior Executive, Content Marketing Specialist to be the dedicated storyteller and the social-first voice of the Network Pod.

The global logistics market is highly volatile, driven by uncontrollable macro factors. Even so, our narrative is our anchor. Your job is to position Teleport’s network as the agile, reliable solution for airlines, ecommerce marketplaces and forwarders. You will not operate as a "service desk" taking content briefs; you will act as a proactive growth partner to the Product Marketer and commercial teams, ensuring your content maps directly to the B2B customer journey and captures the attention of busy freight forwarders and airline executives on platforms like LinkedIn.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something Matters': Taking a routine operational update or milestones and making the market care about it.
2. Turning 'Nothing' into 'Something': Keeping the narrative alive and engaging even when there is no "hard news" to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement).

A DAY IN THE LIFE 

As a Senior Executive, Content Marketing Specialist, you are the daily execution engine for the Network Pod's narrative. Your day-to-day will focus on:

• Making the Mundane Meaningful: Transforming technical or standard update into compelling stories that position Teleport as a thought leader in logistics infrastructure and regional connectivity.
• Sales Enablement Translation: Taking the high-level social narratives you build and turning them into practical, bottom-of-funnel assets like 1-pagers and email sequences for the Commercial team to use in the field.
• Keeping the Narrative Alive: When there are no product launches or route expansions, you know how to build a narrative out of thin air. You will turn industry trends or a quick 5-minute chat with a BD Lead into a week's worth of engaging social content.
• The Social & DIY Creative Engine: Writing scroll-stopping LinkedIn content for our brand and executive pages. You don’t just write, you execute. You’ll script fast-paced videos and jump right into Canva or CapCut—either knocking out quick-turn edits yourself or prepping the script and brief for our video producers to finalise.
• The Repurpose Master (70% Repurpose / 30% New): You don't always need to reinvent the wheel. You will mine our archives of past footage, pitch decks, and technical operational updates, slicing them into multiple bite-sized social assets to maximise content lifespan.

WHAT WE'RE LOOKING FOR

• 2–4 years of proven experience in social media management, B2B content creation, or digital copywriting.
• Social-First Mindset: If you can write a great press release but struggle to write a 3-sentence LinkedIn hook, this role isn't for you. You must deeply understand social platform dynamics and what makes B2B buyers stop scrolling.
• Hands-on Content Chops: You know how to write a script with a strong visual hook, and you aren't afraid to independently cut a short-form video in CapCut or design a carousel in Canva to get a quick-turn story live.
• The "Remix" Muscle: You are resourceful. You know how to take one core message and turn it into an IG Carousel, a LinkedIn poll, a video script, and a newsletter snippet.
• Flawless Execution: Strong English proficiency with eagle-eyed attention to detail.
• Bonus: 
• Previous experience in aviation, freight forwarding, logistics, or e-commerce
• Experience working within a fast-paced content marketing or social media team

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Data-led Senior Marketing Specialist to drive JAPAC performance insights. Turn complex datasets into clear growth stories, own QBR reporting, SEO health & Salesforce analytics, and unlock actionable recommendations across markets to optimise digital performance.

Role: 

• Lead the monthly and quarterly data consolidation for website, content syndication, search (SEO/LLM/SEM), email, and paid social across five key regions.
• Perform deep-dive troubleshooting analysis within Salesforce on an ad-hoc basis to identify and resolve performance discrepancies.
• Utilise ContentSquare to report on web friction, providing strategic recommendations to Digital Marketing Managers (DMMs) to improve user journeys.
• Manage the tracking and reporting of new landing pages, maintaining a robust system for go-live dates and historical performance tracking.
• Conduct AEO and LLM prompt research every quarter to inform content recommendations and regional newsletters.
• Partner with web producers to QA and review regional pages in Workfront, ensuring they meet rigorous standards before deployment.
• Oversee SEO site health by auditing metadata, titles, H1S, and tags to ensure they follow standard global taxonomy.
• Manage the on-demand webinar hub, overseeing uploads and monitoring effectiveness to drive lead engagement.
• Identify and resolve technical SEO issues, including broken links, redirects, and blank pages, to ensure site consistency.

You:

• BA/BS degree or equivalent experience
• 5+ years of experience in marketing analytics, digital reporting, or performance marketing, ideally within a B2B technology environment.
• High proficiency in Salesforce and web analytics tools (e.g., ContentSquare, Google Analytics) with a "data-first" mindset.
• Strong technical understanding of SEO principles, taxonomy, and site health (links, redirects, and schema).
• Experienced in managing regional reporting across diverse JAPAC markets (experience with Japan or Korea markets is a plus).
• Highly organised with the ability to manage the heavy reporting lift of QBR seasons while handling ad-hoc troubleshooting.
• Expert in Google Workspace (Sheets/Slides) for data visualisation and executive-level reporting.
• Exceptional verbal and written English communication skills; ability to use translation tools to support SEO efforts in non-English markets.

Contract Type: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We’re looking for a Marketing Specialist to be the operational glue for JAPAC web & paid media. Own trafficking, compliance, localisation and QA of assets, links and ad copy, removing bottlenecks and ensuring every execution is launch-ready, accurate and consistent across markets.

Role: 

• Manage the end-to-end trafficking of paid media assets for LinkedIn and content syndication, populating rotation sheets and coordinating URL builds.
• Lead the localisation of ad copy for the Malaysian and regional markets, leveraging AI tools to ensure cultural relevance before vendor hand-off.
• Conduct rigorous "Mock Reviews" of creatives to ensure branding alignment, correct logo usage, and language accuracy for different audience segments (SMB vs. Enterprise).
• Execute weekly lead management QA, partnering with global teams to solve data discrepancies between Integrate, Marketo, Salesforce, and Sigma.
• Monitor lead health metrics, including invalid lead rates and vendor rejection percentages, to prevent MQL surges and ensure quality.
• Own the web compliance workflow, QA-ing live pages for broken links, proper schema markups, and functional lead-capture forms.
• Support social media compliance by ensuring all creatives align with global templates and maintaining hygiene across webinar channels.
• Assist with SEO site health maintenance, specifically focusing on internal link updates and identifying "dead" or blank pages on the site.
• Act as the primary liaison between internal marketing teams and external media vendors to reduce "back-and-forth" during campaign setups.

You:

• BA/BS degree or equivalent experience
• 3+ years of experience in digital marketing operations, paid media trafficking, or lead management.
• Strong understanding of the paid media ecosystem (LinkedIn Ads) and the technicalities of tracking URLs (UTMs).
• Familiarity with B2B marketing automation and CRM stacks (e.g., Marketo, Salesforce, Integrate).
• Exceptional attention to detail; you are someone who notices the "small things" in a creative mock-up or a data sheet.
• Ability to manage laborious administrative tasks with high speed and accuracy, maintaining a "can-do" attitude in a high-volume environment.
• Proactive problem-solver who can identify vendor quality issues or pacing inconsistencies before they impact the budget.

• Exceptional verbal and written English communication and presentation skills

Contract Type: 12 Months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist.

SUMMARY

We are adding a Senior Content Marketer to the regional marketing team to drive Teleport's macro narrative. Your focus will be on high-stakes content for the investment community and senior-level executives as we scale toward our next major business milestones.

You will not operate as a "service desk" taking content briefs; you will act as a proactive thought and strategy partner to the Product Marketer, Communications, Finance, and our C-level leadership. They will bring the high-level business strategy and financial data. Your job is to ensure that your understanding of the business strategy and data  translates into a compelling narrative that captures the attention of investors, partners, and the market across platforms like LinkedIn and email, in a manner that serves the company’s business objectives.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something that Matters': Taking a dense financial milestone or an operational update and convert it into stories that the market actually care about.
2. Turning 'Nothing' into 'Something': ‘Always-on’ stories – Keeping the company narrative alive, confident, and engaging even when there is no "hard news" or immediate milestone to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia.

A DAY IN THE LIFE 

Every day is different, but you will act as the creative bridge between high-level strategy and modern content execution. Your time will go toward:

• The Strategy Partner: Working hand-in-hand with the Product Marketer, Finance, and Communications to turn dense internal updates into a clear, credible narrative that resonates across the investment community and decision-making executive audiences.
• Connecting the dots: Adapting quickly between contexts. You will craft everything from high-level pitch decks and corporate memos to LinkedIn thought-leadership posts and email marketing campaigns.
• Thought Leadership Content: Translating the strategic vision of our C-Suite and leadership into compelling, market-facing content that sounds human and authoritative.
• Video & Visual Execution: You don't just write text. You will draft sharp video scripts for our production team, and you aren't afraid to do basic editing or assembling of visuals/videos (using CapCut or Canva) for quick turnaround, social-first stories.
• Cross-Functional Alignment: You collaborate tightly with commercial, ops, and finance to understand the business and gather raw insights, in turn to discover and shape stories from the ground up.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in B2B content, corporate communications, journalism, or tech storytelling.
• The Narrative Builder: You are skilled at connecting the dots. You can take a complex brief from a Product Marketer, CFO, or Head of Communications and translate it into clear, engaging content with strong structure and tone control.
• Executive Presence: Experience working with senior internal and external stakeholders, handling sensitive information gracefully, and building trust through your expert content curation and framing.
• An Eye for Modern Content: You have strong content marketing fundamentals across digital channels. You also have a strong pulse on current and incoming trends on digital channels, while bringing a strong eye for design (ability to guide visual direction) and know how to write a script with a solid, yet relevant visual hook.
• Flawless English Proficiency: At this level of storytelling, precision in language matters.
• Bonus: Exposure to logistics, eCommerce, or founder-led storytelling environments.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Main responsible person for electrical installations including 33kV Switchgears, Transformers, Solar Power, MSB and DB.

Key Responsibilities

1. Lead a team of competent chargemen for maintenance of electrical installations including HV and LV switchgears, transformers, MSB and DB.
2. Ensure good performance of electrical installation by collecting and analyzing diagnostic data and take necessary action to prevent unplanned downtime.
3. Promote energy efficiency and conservation by:
   1. Monitor energy distribution
   2. Planning and implementing energy efficiency projects
4. Ensure good power distribution by:
   1. Collecting and analyzing load profile of all MSB to maintain even use of power
   2. Collaborate with equipment team for efficient capacity expansion planning and execution.
5. Registered with ST as competent 33kV chargeman for company.

Qualifications and Skills

• Minimum 33kV BO competent chargeman registered with Energy Commission (ST).
• Working experience > 10 years in related fields.

Real-Time Operations (RTO): The Core of Pandora’s Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands), operating 24/7 to ensure seamless deliveries and proactive management. Whether it’s tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn’t stop at damage control. The Real-Time Operations Team is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that’s always in control, always innovating, and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly? We’re looking for sharp, detail-oriented individuals to join our Real-Time Operations team—a fast-paced environment where precision, focus, and quick decision-making are key.

As a Real-Time Operator, you will play a vital role in monitoring processes, performing critical manual tasks, and ensuring that disruptions are identified and addressed in real-time. This is more than just a job—it’s your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

We are seeking a Senior Technical Recruiter with strong semiconductor industry expertise, particularly within Integrated Device Manufacturer (IDM) environments. The role leads the full end-to-end recruitment lifecycle while ensuring an exceptional experience for candidates and hiring managers, supported by high standards of data accuracy and process excellence. The ideal candidate is a hands-on technical recruiter with deep experience managing complex semiconductor requisitions and operating effectively in a fast-paced, global environment.

Key Responsibilities

End-to-End Technical Recruitment

• Lead the full recruitment cycle from requisition intake to offer acceptance.
• Develop tailored sourcing strategies for hard-to-fill semiconductor roles across design, manufacturing, test, packaging, and operations.

Sourcing & Screening

• Leverage multiple sourcing channels, semiconductor talent communities, niche platforms, referrals, and proactive market mapping.
• Build longlists and shortlists of qualified semiconductor professionals by applying role-specific technical filters across semiconductor HW & SW R&D IC design, fabrication, equipment engineering, process engineering, test development, and related fields.

Candidate & Stakeholder Management

• Provide high-quality CV presentations and candidate summaries to hiring managers.
• Advise hiring teams on market conditions, candidate availability, competitive intelligence, and recruitment timelines.
• Ensure consistent communication and outstanding experiences for candidates throughout the process.

Operation & System Excellence

• Manage all recruitment status updates in ATS, ensuring transparency and accuracy.
• Partner closely with cross-functional teams including HRBPs, HR Operations, and Business Leaders for compliance and smooth Process flows.

Industry Expertise

• Demonstrate strong familiarity with semiconductor roles across the IDM value chain, including:
  • R&D, IC design, physical design, verification
  • Process integration, yield engineering
  • Manufacturing, packaging, testing
• Maintain up-to-date knowledge of global semiconductor talent markets, competitive landscapes, and emerging skill trends.

Job Title:  Quality Assurance Intern

Location: Wisma Capital A, Level 5, Wisma Tune, 19, Lorong Dungun, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Type: Internship (Full-time)
Duration: min 3 months
Reports To: Product Manager

About the Role:

As a QA Intern, you will gain hands-on experience in ensuring the quality and reliability of our products. You’ll work closely with the engineering team to design, execute, and maintain test cases, automate testing processes, and contribute to the overall improvement of our software quality. This role is an excellent opportunity to apply QA concepts in a real-world environment, sharpen your technical skills, and learn industry best practices in software testing and automation.

Key Responsibilities:

• Assist in creating and maintaining automated test scripts for web and/or API testing.
• Support regression testing and continuous integration pipelines.
• Document and execute test cases, report defects, and collaborate with the team to resolve issues.
• Participate in code reviews and contribute to improving test coverage.
• Document test results and provide feedback on application usability and performance.
• Learn and apply QA best practices in a real-world product environment.

Requirements:

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Basic understanding of QA concepts, SDLC, and STLC.
• Familiarity with at least one programming language (e.g., Java, JavaScript, or TypeScript).
• Exposure to automation frameworks (e.g., Selenium, Playwright, Karate) is a plus.
• Knowledge of REST APIs and tools like Postman is desirable.
• Strong problem-solving skills and eagerness to learn.
• Good communication and collaboration skills.

Bonus (Nice to Have):

• Experience with version control systems (e.g., Git, GitHub, GitLab).
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
• Exposure to Agile or Scrum development methodologies.
• Basic understanding of database queries (SQL).
• Prior internship, academic project, or coursework involving QA or test automation.
• Curiosity for new technologies and a passion for building reliable, user-friendly products.

The Project LSS Quality Executive is responsible for supporting the implementation and maintenance of the Quality Management System (QMS) at project sites, particularly for Large Scale Solar (LSS) developments. The role ensures that all construction and installation activities comply with ISO 9001 standards, regulatory requirements, client specifications, and approved methodologies, while promoting a strong quality culture across project teams.

Key Responsibilities

Quality Management & Compliance

• Assist in implementing and maintaining the Quality Management System (QMS) in accordance with ISO 9001, project specifications, and regulatory requirements.
• Ensure all site activities comply with approved method statements, inspection and test plans (ITP), and quality procedures.
• Monitor and verify material approvals, workmanship standards, and installation quality at site.
• Liaise with internal teams, consultants, and clients on quality-related matters.

QA/QC Inspection & Monitoring

• Conduct daily site inspections and quality checks for civil, mechanical, and electrical works related to solar farm construction.
• Ensure proper documentation and records are maintained for all inspections, tests, and approvals.
• Raise and track Non-Conformance Reports (NCR), Site Observation Reports (SOR), and ensure timely closure.
• Witness testing and commissioning activities where required.

Audit & Documentation Control

• Support internal and external quality audits at project sites.
• Maintain proper control of quality documents including drawings, method statements, ITPs, and reports.
• Prepare and submit quality reports, inspection records, and audit findings in a timely manner.

Continuous Improvement

• Assist in identifying quality issues, root causes, and implementing corrective and preventive actions (CAPA).
• Promote continuous improvement initiatives to enhance project quality performance.
• Support lessons learned documentation and implementation across projects.

Training & Awareness

• Support the implementation of Quality-related training and On-the-Job Training (OJT) at site.
• Promote quality awareness among site personnel to ensure adherence to standards and best practices.

Coordination & Support

• Work closely with Project Engineers, Site Supervisors, and subcontractors to ensure quality compliance.
• Support the QSHE Manager and Project Manager in achieving project quality objectives.
• Ensure timely communication of quality issues and progress updates.

• Bachelor’s Degree in Engineering (Civil, Mechanical, Electrical, or related discipline) or equivalent.
• Minimum 2–5 years of experience in QA/QC or Quality Assurance, preferably in solar, renewable energy, or construction projects.
• Basic knowledge of ISO 9001 Quality Management System and QA/QC practices.
• Experience in site inspection, documentation, and quality control processes is preferred.

Key Competencies:

• Strong attention to detail and commitment to quality.
• Good analytical and problem-solving skills.
• Effective communication and coordination abilities.
• Ability to work independently and in a team environment.
• Proficiency in MS Office and documentation control.

The Partner Growth Strategy Specialist will be responsible for defining and executing the end-to-end strategy for vendor growth, focusing primarily on improving affordability of the platform. This role involves setting priorities across various growth levers, forecasting and planning for key commercial KPIs, and implementing a Partner ROI model that accounts for regional and country-specific factors  across 15 markets in APAC and Europe.

Main Responsibilities:

• Vendor Growth Direction: Lead the strategy for vendor growth with a primary focus on improving affordability of our platform and prioritize key levers to optimize growth across the vendor base.
• Forecasting & Planning: Own the forecasting and planning process for important KPIs in the commercial space, ensuring targets are met and performance is optimized.
• Partner ROI Model: Define and implement a comprehensive Partner ROI model across the region, incorporating country-specific needs and market dynamics to drive better decision-making and vendor performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Responsible to audit line per IPQC Checklist and Work Instruction, compile & analyze IPQC audit results weekly and drive for compliances.
• Responsible to conduct buy off during conversion for items like component traceability, feeder, profile etc.
• Responsible in monitoring the process control in place for critical process.
• To participate in and monitor NPI activities (including tape board buy off).
• Monitor QA Line Stop activity daily and follow up and verify on effectiveness of corrective Action/closure.
• Responsible to perform testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Managing Ongoing Reliability Test (ORT) and Outgoing Quality Assurance (OQA) inventory.
• Responsible for Quality Engineering support which include reviewing WO status, establish process control, review all quality incidents, train operators on required quality process, drive for 6S.
• To compile weekly report for internal and customer review.
• Raise quality alert for line awareness when comes to line excursion or customer feedback
• Other task assigned by superior.

Specialist, Account Management – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.
 

Are you a fit?

• Proven Track Record: Experience in Account Management with a history of hitting commercial targets.

• Environment: You thrive in fast-paced, high-accountability settings.

• Location: We hire across major cities in Malaysia; please enter your location for discussion during shortlisting.

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond – faster, cheaper, and better than anyone else – to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It’s how we build belief in what we do as an integrated eCommerce logistics specialist.

To do this, we’re adding a Specialist, Content Marketing to the regional marketing team to drive Teleport’s narrative – with a sharp focus on high-stakes content for investors, executives, and market-facing audiences.
This isn’t a typical content role. You’ll own and execute high-impact content end-to-end that connects Teleport’s business momentum with clear, credible messaging – all without losing our distinctive brand voice and flair.

You’ll work closely with product marketing, corporate communication, commercial, ops, finance, and leadership to:

• Turn internal updates and external signals into a clear, credible narrative that resonates across investor, executive, and commercial audiences
• Adapt quickly between contexts, audiences, formats, and channels without losing message clarity
• Apply strong content marketing fundamentals - with the ability to shift tone across audiences, and craft everything from high-stakes memos to social-first, SME-friendly content

This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia. You’ll travel occasionally to capture stories that bring the Teleport brand to life (so get your passport ready!).

You’ll thrive in this role if you’re a deep thinker and a nimble doer who approaches content differently. Technicals matter, experimentation excites you, and you move fast without perfect input but with clear intention.

If this sounds like your kind of challenge, keep reading.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

Every day is different, but most of your time will go toward:

• Contributing to the marketing strategy
• Planning and executing content across different audiences, objectives, formats, and channels (with a strong focus on LinkedIn and email marketing)
• Leading brand and content-heavy campaigns
• Developing clear content briefs and overseeing the execution of creative assets
• Working across teams, partners, customers, and stakeholders to interview, gather insights, and shape stories from the ground up
• Tracking and reviewing content performance and iterating based on what works (and what doesn’t)
• Staying updated on industry and market trends, and jumping in to support broader marketing efforts - including assisting with video shoots and other hands-on moments when it counts
• Light editing or assembling of visuals and videos using tools like CapCut or Canva - especially for quick-turn or social-first stories

• 3–5 years of proven experience in B2B content, product marketing, or comms — with strong English proficiency, ideally in high-context or fast-moving environments
• Experience in working with senior/executive-level stakeholders, handling sensitive information, and building trust through content
• Skilled at owning and executing content strategy across channels — from social and email to landing pages and events
• Able to connect the dots and translate complexity into clear, engaging content with strong structure and tone control — from high-level decks to social-first stories
• Experienced in developing sharp briefs and overseeing content from idea to final asset
• Brings a strong eye for design, with the ability to guide or refine visual direction
• Comfortable collaborating cross-functionally while working independently and reliably
• Confident switching between strategy and execution
• Fluent in analysing data to iterate and improve what lands
• Bonus: exposure to logistics, eCommerce, lifecycle marketing, AI tools, or founder-led storytelling environments

Your mission as Field Sales is simple: drive our growth by winning new partnerships. This is a high-impact role designed for someone who loves the thrill of the close and wants a compensation structure that truly rewards high-volume success. With a competitive base and an uncapped commission, your earning potential is entirely in your hands. 

Own It - You will execute the full sales cycle, taking complete accountability from lead generation to contract closure. You are the face of our brand on the ground, prioritizing high-volume physical walk-ins and face-to-face negotiations. Your mission is to maintain a high-performance pace, acquiring new partners every month to expand our footprint.
Dive Deep - You use local market data as your compass to understand competitive advantages and prioritize high-potential leads for territory success. You don't just "fill" a pipeline; you maintain and optimize a high-velocity CRM workflow that ensures no opportunity is missed and every lead is tracked with precision.
Deliver Value Fast - You thrive in a transactional sales environment where speed is a competitive edge. Your focus is on signing high-quality deals efficiently, with the professional agility to move from initial contact to contract closure within just 1–2 visits.
Raise the Bar - You set the standard for operational excellence by ensuring all prospect and lead data is updated accurately and in real-time within our CRM. Your commitment to process standards ensures that our growth is backed by reliable data. Furthermore, you ensure a seamless, immediate transition of every signed partner to our Partner Growth teams, guaranteeing their success from day one.
Stay Humble - You act as our eyes and ears on the ground. By gathering competitive insights and partner feedback during your daily interactions, you provide the "on-the-street" reality that helps management stay sharp. You translate your field experiences into actionable recommendations that improve our collective strategy
Bring Good Vibes - You bring energy and a solution-oriented mindset to every interaction, whether you are negotiating with a new partner or collaborating with the internal Growth teams. You understand that our success is built on professional, positive relationships
 

The Quality Team Lead drives daily quality operations by supervising process controls, product verification, and 
hold and release governance. The role ensures FSMS compliance, timely escalation of issues, and continuous 
improvement across the plant. By developing Quality Technicians and embedding Food Safety & Quality Culture, 
the Team Lead ensures only safe; compliant products are released to the market.

Key Responsibilities:

Ensure FSMS compliance and audit readiness (FSSC, GMP, HACCP, Halal (JAKIM/JAINJ & BPJPH), 
Kosher, SNI, USFDA) through validation, documentation accuracy, CAPA effectiveness, and zero NC 
performance.
• Safeguard product quality and food safety by verifying compliance to specifications, leading complaint 
investigations, supporting COA/testing needs, and providing timely QA support to production.
• Monitors and verifies GMP & sanitation execution on the shopfloor and escalates gaps for correction.
• Maintain SHE and Financial discipline within the Quality function

Safety
• Champion a Safety, Health, and Environment (SHE) culture by consistently following safety procedures, 
wearing appropriate Personal Protective Equipment (PPE), and maintaining calm, orderly work 
practices.
• Adherence to the 6 Life-Saving Rules.
• Conduct Behavior Observation Safety (BOS) at required frequency.
• Never compromise safety: “We work safely, or we do not work.”
• Ensure a safe and healthy work environment by understanding work-related hazards and adhering to all 
safety instructions.
• Participate actively in Risk Assessment processes as required to identify and mitigate potential hazards.
• Collaborate with the team to keep the workplace safe, clean, and well-organized, and support colleagues 
in working safely.
• Escalate and implement solutions to address risks related to ergonomics and working conditions.
• Report immediately any unsafe situation, substandard condition, near miss, incident, or defect.
• Stop work immediately if safety is at risk or if unsure how to proceed safely and involve the Quality 
Manager for guidance.
• Actively participate in Safety discussions during Operations Performance (OPS) meetings.
• Comply with environmental rules regarding the use and disposal of chemicals (e.g., oils, fats) used for 
maintenance.

Quality:
1. Leadership of Daily Quality Operations
• Supervise in process controls, product verification, and hold- and- -release governance.
• Organize team structure, allocate jobs, and maintain effective work schedules.
• Represent Quality in daily Production OPS meetings and cross functional- discussions.
• Execute annual quality activities in compliance with the Management System. Manage the Prod-Quality 
and Warehouse Meeting on periodic basis & Follow Up with Action Plan
• Quality Representative in the overall project execution from the start (design stage to the 
commercialization stage) and provide results sharing to the CQV.
• Engages actively with the Quality Manager through routine communication, proactive identification of 
improvement opportunities, and immediate escalation of any quality, food safety, or compliance risks.
• Support Quality Manager to manage respective Q-Team (White & Blue Collar) with effective job 
allocation & work schedule align with Quality work plans.

2. Product Release & Compliance Governance
• Authorize product release and act as the primary Quality Representative for compliance with JDE 
specifications and customer requirements.
• Manage and perform the QI, Block / Unblock, Rework and Downgrade for finished products through 
SAP.

3. FSMS Execution (HACCP, GMP, FSSC 22000)
• Maintain compliance with global standards (FSSC, GMP, HACCP, Halal (JAKIM/JAINJ & BPJPH).
• Contribute to mock recall and traceability exercises as part of the quality team to validate effectiveness.
• Quality Representative in audit preparation, participate in internal/external audits, and ensure timely CAPA 
closure.
• Verify and validate CCPs and OPRPs within the plant.
• Conduct CCP, OPRP, and Hold & Release training for production teams.
• Oversee HEM program execution, including routine/ad hoc swabs and air monitoring.
• Provides shopfloor QA oversight to ensure compliance with GMP, sanitation, and pest control 
requirements, identifies and escalates operational risks and deviations, enforces proper GMP behaviours, 
and supports corrective actions and continuousimprovement with Operations and the GMP System Owner

4. Issue Management & Problem Solving
• Lead /participate in continuous improvement initiatives/corrective and preventive actions (CAPA) 
against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and 
specification critical to quality product and process parameters). 
• Issue and track corrective actions (CC) and nonconformance reports (NC) until closure.
• Implement and monitor CAPA initiatives against key quality KPIs (e.g., RFT, consumer complaints, 
trade feedback).
• Provide solutions on allergen, GMP, Halal, and food safety issues.
• Conduct periodic quality meetings with respective teams to discuss and resolve issues towards quality 
requirements.

5. Complaint Management
• Manage customer complaints, escalate issues, and drive timely resolution with corrective actions.
• Monitor complaint trends and drive reduction strategies.
• Ensure timely preliminary as well as investigations feedback as appropriate to the complainant.
• Conduct Risk Assessment (RA) as appropriate to support the operation needs on FSQ point.

6. New Project & Trial Management (NPI, A4E, I4G, Line Trials)
• Represent Quality in new product introductions and line trials.
• Review and approve specifications, ensuring timely distribution to production.
• Conduct annual reviews of material and product documentation.

7. Data Management & Reporting
• Deliver daily, weekly, and monthly Quality KPI updates.
• Report QI, RFT, NC costing, and MOS metrics to global systems.
• Conduct periodic Loss Analysis on Product and Process Quality System and propose for actions to 
address the issues for improvements.
• Lead the automation/digitalization program of Quality Plan which aligned with the Global Quality 
Systems (Key Super User: SAP, SafeFood360, Hamilton Grant etc.).
• Review the plan schedule for HEM, monthly, yearly, and ad-hoc analysis as required in person by twice 
per year and review the results monthly. 
• Oversee laboratory instruments, equipment is calibrated, and chemical management is maintained. 

8. Hygiene, Environmental Monitoring & Pest Control Verification
• Ensure HEM swab execution, air monitoring, and sanitation program validation.
• Monitor GMP and pest control issues, execute and follow up GMP audit / pest finding with the operation 
team. 
• Verification & monitor sanitation program execution. Tackle sanitation related issues and review WI related 
to sanitation in plant with relevant department.

9. Stakeholder Collaboration & Communication
• Represent Quality in cross functional- meetings with Operations and Warehouse.
• Resolve interdepartmental issues and ensure win-win- solutions.

10. Proactive Quality Leadership & FSQ Prevention
• Drive continuous improvement initiatives, automation/digitalisation programs, and workflow enhancements.
• Lead dissemination of food safety and quality knowledge across the plant.
• Promote FSQ campaigns, workshops, and awareness sessions.
• Ensure preventive measures are embedded to sustain FSQ culture.

11. Documentation & Specification Management
• Develop, update, and maintain SOPs, product specifications, and material documentation.
• Review and approve any new specification updated by the R&D team to ensure formulation card 
distribute to production timely.
• Perform annual updates for material documentation. 
• Perform Semi-Finished Products, Recipe and Finished Products Specification Review against 
specification and best practices for newly registered products.
• Ensure new incoming materials meet approved specifications and artwork requirements.
• Authorize issuance of Quality document including COA 

12. Proactive Risk Management & FSQ Prevention
• Conduct proactive risk assessments (RA) for processes and materials, when necessary, as per HACCP 
principle.
• Identify potential risks in GMP, sanitation, allergen control, and pest management highlight and implement 
actions to address the issues.
• Implement preventive measures to strengthen food safety and quality culture.
• Execute quality systems according to Quality Pillar requirements, aligned with global standards.
• Undertake continuous training and self-development, identifying opportunities for improvement in quality 
systems.
• Responsible for competency development and routine work quality of Quality Technicians.
• Assess FSQ culture maturity at defined frequencies and report results to management.
• Promote FSQ activities such as campaigns, workshops, and awareness sessions to strengthen plant culture.
• Participate in FSQ culture assessments to gauge maturity levels.

13. Quality Culture & Operational Engagement
• Attend MOS Pillar meetings; contribute to robustness implementation and checks and RCA effectiveness. 
• Execute Quality system including but not limited to Pro-Start, RFT, CTQ, QA Matrix and QX Matrix 
according to Quality Pillar requirement, aligned with Global requirement.
• Drive quality improvements 
• Provide monthly QI, RFT and NC Costing Calculation & Reporting to Global
• Execute Process Control CTQ
• Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture 
engagement and ongoing improvements Verify implementation of actions including lessons learned from 
other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and 
embed in OPLs or standards.
• Deliver induction/refresher training for new joiners, contractors, and shop floor associates.
• Share food safety topics and awareness programs to build competency.

14. Financial & Operational Responsibilities
• Monitor AOP, OPEX, and CAPEX within the Quality team, enforcing the principle of “No PO, No Work” 
for all expenditures.
• Ensure strict financial discipline to prevent overspending and maintain compliance with organizational 
requirements.
• Assume responsibilities as assigned by management and contribute to organizational ad hoc tasks 
when required.
• Submit overtime (OT) requests in a timely manner with proper justification for Manager approval.
• Coordinate on schedule and overtime (OT) for Quality team member and approve on-time. 

15. Continuous Learning & Team Competence
• Coach and mentor Quality Technicians to achieve KPIs and career growth.
• Identify and drive opportunities for improvement in quality systems and training programs.
• Facilitate competence development of Quality Technicians and team members through coaching and 
knowledge transfer.
• Engage and collaborate effectively with internal and external stakeholders on quality and compliance matters.

16. Quality Oversight & Authority
• Communicate effectively with internal and external stakeholders on quality and compliance matters.
• Contribute to organizational ad hoc tasks related to quality improvement and compliance.
• Exercise authority to stop the production line when food safety or quality issues arise.

The Senior Business Planner is responsible for managing end to end supply and demand planning while driving on time delivery (OTD), revenue plan attainment, and days of inventory (DOI) targets.

Key Responsibilities

• Manage forecast and shipment to meet revenue plan
• Work order release and expedite to ensure right loading pattern and keeping to the targeted DOI level without impacting commit to customer
• Responsible for customer OTD and CRD
• Capacity knowledge for assembly and test to better manage wip to meet ship plan
• Manage inventory level, work towards meeting DOI target
• Coordination with inter-departments to resolve planning/shipment related issues.

Do you want to see how a leading tech platform is steered from the top? As a Performance Analyst Specialist in the Managing Director (MD) Office, you won’t just be crunching numbers; you’ll be translating data into the narrative that drives foodpanda Malaysia. You will be the right hand to the MD Office leads, ensuring our business-as-usual (BAU) runs like a Swiss watch, our strategic projects have the data-driven "punch" they need to  succeed, and our executive narratives are brought to life through high-impact, world-class presentations.

What’s in your "Panda Box"?

• The Master of Narratives (Slides): You’ll take complex data and turn it into high-impact visual stories for leadership reviews, townhalls, and regional syncs. You don't just "make slides"—you build decks that influence decisions.

• The Data Detective (Analysis): You’ll perform structured analysis within our core KPIs. You’ll use existing frameworks to solve standard problems, but we expect you to speak up when you see a way to make a process better or faster.

• The Project Pilot (Support): You’ll support the MD Office on high-priority projects. You’ll gain expanded conceptual knowledge of how foodpanda works, from logistics to marketing, while helping us hit our milestones.

• The Pulse of the Business (BAU Management): You will manage the heartbeat of our office—coordinating BAU meetings, tracking action items, and ensuring information flows straightforwardly across the team.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

This role is based in our Menara Skymind office.

Role Overview

In this tactical, entry-level role, you will join the Customer Success Enablement team to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive client satisfaction, secure renewals, and foster account growth. This role also offers opportunities to collaborate cross-functionally and gain valuable experience in customer success.

Key responsibilities include:

• Generate custom deliverables (e.g., emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success roadmap.
• Analyze customer data to identify opportunities for satisfaction, growth and risk mitigation.
• Collaborate across teams to address unique Account dynamics and objectives while enhancing customer success strategies.
• Contribute to the overall success of client retention and renewal efforts.
• Assess and prioritize tasks based on due dates, difficulty, and required resources.
• Manage time effectively to produce high-quality, client-ready deliverables that meet deadlines and achieve objectives.
• Track and communicate the status of activities using a workflow management tool.

About the job
The purpose of the Loyalty Communications Specialist role at IKEA is to drive meaningful engagement and build long-term relationships with IKEA Family members by delivering relevant, personalized, and value-driven communications that inspire loyalty, deepen brand love, and contribute to increased visitation, conversion, and customer lifetime value. 

The role will be responsible for supporting the development and execution of member-exclusive campaigns, content, and omnichannel touchpoints, ensuring communications are aligned with the brand tone of voice and business priorities, while leveraging data insights to optimize performance across email, application, digital platforms, and in-store experiences. 

What you will do

• Work with Marketing Team and cross-functional team to build and constantly improve regional loyalty programs, which consist of IKEA Family, Småles, Kids loyalty program and a subscription IKEA Family scheme using data, business insights, and customer feedback to drive traffic, purchases, and engagement.
• Drive member acquisition and engagement through in-store, online, roadshow, and event initiatives to ensure a stable growth of the member base and a healthy number of contactable members for marketing purposes.
• Partner with related stakeholders to implement necessary enhancements to Loyalty and Marketing system and the automation process for targeting and retargeting work.
• Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
• Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back. 
• Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms. 
• In day-to-day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to the collection, handling, and storage of members’ data.

Job Summary

• Responsible for new product quality requirement.
• Ensure products manufactured meet product & process quality requirements.
• Customer complaint resolution and product warranty improvement.
• Develop, review and monitor the effectiveness of quality control procedures and processes, propose and implement improvements where necessary.
• Ensure closed loop of internal and external audit finding include product safety audit.
• Monitor and supervise QMM technician performance to ensure efficiency in quality management process.
• Responsible for process improvement project and update Management on the improvement result.
• Responsible for Quality problem resolution through problem solving process PSS/8D.
• Generate and maintain inspection plan for in-process (EQ, FQ) and outgoing (VQ).
• Responsible for component first article inspection approval (ISIR) and approval on incoming part inspection plan including cost reduction activities.
• Monitor, report of KPI’s in timely manner and establish action plan.
• Any other tasks or responsibilities assigned by superior.

Job Scope

New Product Introduction

• Responsibility for – Start up projects, warranty, customer complaint, first article approval (ISIR), reliability testing (QZ), etc.
• New project product qualification test include fulfill the regulation requirement.
• Actively involves in FEP, QG, FMEA, CP and production line release.
• Prepare product test plan, product inspection plan (EP), QZ test plan and FQ/VQ checklist.
• Provide training to QMM test technician on all the related inspection plan and checklist.
• Work with service center to understand the product quality level in the market.
• Coordinate project testing, investigate the failure and ensure close loop of the action implemented.
• Responsible for part release and incoming inspection plan.
• Ensure all ISIR requirements are fulfill before ISIR released e.g. S,F,L, and Cpk > 1.33, etc.
• To ensure measurement methodology alignment between PgP2 and supplier.
• To ensure all related fixture including short endurance for VQ/FQ audit, practical test are ready before pilot.  
• Lead Q-VSM process and ensure fulfillment during pilot stage.

Operation Support / Value Stream Quality

• Responsible for product & process quality in Value Stream, support VSM on product & process quality performance.
• Responsible for quality management in process changes, sorting & rework flow buyoff, concession management, customer complaint management, etc in the Value Stream.
• Responsible for quality management of ALR, product relocation, plant to plant activities, new line/equipment, machine/process parameters/software buyoff, etc.
• Support & drive PUQ on supplier incoming material quality issue disposition and 8D verification and evaluation.
• Support cost saving, 2nd / alternatives source activities and approve alteration change.
• Regular review with production personnel for CP and FMEA.
• Perform failure analysis on customer – warranty complaint tool and drive for improvement to achieve the agreed target.
• Ensure ANDI contents is checked before release and implemented correctly.
• Conduct periodic audits to ensure line and process compliances.
• Conduct Failure Investigation with cross-functional team for non conformance incidents.
• Drive cross functional team for Quality process improvement (e.g. Q VSM, functional test quality gates, MES quality data analysis, etc).
• Responsible for plant to plant quality complaint management.
• Responsible for product transfer on quality measures between plant.
• Responsible for monthly Quality meeting, warranty analysis reporting.

Job Summary

• Responsible for Battery testing (qualification, sample, reliability), documentation, problem resolution and failure analysis.
• Ensure released Battery is fulfilling the internal standards, external product safety and country specific requirements.  
• Perform failure analysis on failed Battery from qualification, testing, QZ, warranty and customer complaints. Drive for problem solving and improvement implementations.
• Review & monitor the effectiveness of the Battery test plans and implement improvements where necessary. Perform & ensure test method alignment between test labs.
• Responsible on the accuracy and competency of test reports generated.
• Support component first article inspection approval (ISIR) and approval on incoming part inspection plan including cost reduction activities.
• Manage and improve software quality processes, including requirement analysis, test case design, and defect tracking.
• Maintain and optimize test documentation in tools like CodeBeamer or SharePoint.
• Establish initial software testing strategy and its quality assurance methodologies, prepare training information package and provide training to quality engineers.

Job Scope

• Testing and qualification: Responsible for conducting testing and qualification of Batteries. Ensure meeting committed date to customer with accurate report.
• Develop, review and monitor the effectiveness of the Battery test plans and implement improvements where necessary. Develop test fixture / adaptor and plan equipment for better testing efficiency.
• Establish work instructions for all equipment and testers, with regular review to ensure validity. Train test technicians and ensure their competencies in performing testing.
• Work with project teams to realize the Battery testing schedule / life cycle.
• Responsible for failure analysis and postmortem on defects by using appropriate tools methodology e.g. 5 Why’s, RCA, FTA. Drive for improvements implementation.
• Provide advice on applicable test method to address root-cause of failure and improvement opportunities.
• Conduct regular and quarter review on defect trend for Battery failures for quality management. Conduct Failure Investigation with cross-functional team for non conformance incidents.
• Perform failure analysis on failed parts (inclusive customer and warranty complaints) and support improvement to achieve the agreed target.
• Conduct periodic audits on lab for lab compliances on functions and safety. Adhere 7S practice.
• Software Quality Assurance, requirement management, documentation & compliance
• Define and implement quality standards for embedded software and related applications in power tools.
• Develop and maintain test strategies, test plans, and test cases for software components, ensuring compliance with functional and safety requirements.
• Analyze software requirements for completeness and testability.
• Manage and track defects using tools like CodeBeamer, ensuring timely resolution and proper documentation.
• Continuously improve QA processes, maintain comprehensive documentation in Share Point for test processes, results, and quality metrics.
• Work closely with development, hardware, and system teams to ensure software quality aligns with product performance and safety standards.
• Any other matters as assigned by Superior to meet the target and deadline.