Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Senior Coordinator, Telesales – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.

Are you a fit?
• Proven Track Record: Experience in Sales with a history of hitting commercial targets.
• Environment: You thrive in fast-paced, high-accountability settings.

Role Overview: As a Telesales Representative, you will be responsible for identifying and onboarding new restaurants to join our platform. You will play a crucial role in growing our business and ensuring the best dining experiences for our customers. In addition to sales activities, you will oversee the incubation and account management process for newly acquired vendors for a period of one month to ensure a smooth onboarding experience and sustained business growth.

Responsibilities:

• Inbound Leads: Handle incoming inquiries from potential restaurant owners interested in joining our platform.

• Offline Search: Research and identify potential restaurant partners through offline channels such as local directories, industry events, and referrals.

• Build Relationships: Establish and maintain strong relationships with potential partners, providing them with information about our services, benefits, and pricing.

• Qualify Leads: Assess the suitability of potential partners based on our criteria, ensuring they meet our quality standards.

• Sales Presentations: Conduct persuasive sales presentations over the phone, demonstrating the value of joining our platform.

• Negotiation: Negotiate terms and agreements with potential partners, addressing their concerns and objections effectively.

• Onboarding: Assist in onboarding, ensuring partners have all the necessary information and resources to get started.

• Meet Targets: Meet or exceed monthly and quarterly acquisition targets and KPIs.

We are looking for Coordinator, SMB Growth who are persuasive and demonstrate selling, communication and closing skills. The role is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

Your mission as Field Sales is simple: drive our growth by winning new partnerships. This is a high-impact role designed for someone who loves the thrill of the close and wants a compensation structure that truly rewards high-volume success. With a competitive base and an uncapped commission, your earning potential is entirely in your hands. 

Own It - You will execute the full sales cycle, taking complete accountability from lead generation to contract closure. You are the face of our brand on the ground, prioritizing high-volume physical walk-ins and face-to-face negotiations. Your mission is to maintain a high-performance pace, acquiring new partners every month to expand our footprint.
Dive Deep - You use local market data as your compass to understand competitive advantages and prioritize high-potential leads for territory success. You don't just "fill" a pipeline; you maintain and optimize a high-velocity CRM workflow that ensures no opportunity is missed and every lead is tracked with precision.
Deliver Value Fast - You thrive in a transactional sales environment where speed is a competitive edge. Your focus is on signing high-quality deals efficiently, with the professional agility to move from initial contact to contract closure within just 1–2 visits.
Raise the Bar - You set the standard for operational excellence by ensuring all prospect and lead data is updated accurately and in real-time within our CRM. Your commitment to process standards ensures that our growth is backed by reliable data. Furthermore, you ensure a seamless, immediate transition of every signed partner to our Partner Growth teams, guaranteeing their success from day one.
Stay Humble - You act as our eyes and ears on the ground. By gathering competitive insights and partner feedback during your daily interactions, you provide the "on-the-street" reality that helps management stay sharp. You translate your field experiences into actionable recommendations that improve our collective strategy
Bring Good Vibes - You bring energy and a solution-oriented mindset to every interaction, whether you are negotiating with a new partner or collaborating with the internal Growth teams. You understand that our success is built on professional, positive relationships
 

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

We are seeking a dynamic and results-driven Director of Sales & Marketing to join our team in Movenpick Hotel & Convention Centre KLIA. This pivotal role will be responsible for maximizing property revenues while maintaining excellent customer service for both internal and external clients. The ideal candidate will lead our sales and marketing efforts, develop innovative strategies, and drive business growth in this vibrant market.

• Develop and execute comprehensive sales and marketing strategies to achieve revenue goals for rooms, banquet, and catering departments
• Lead, mentor, and motivate a high-performing sales team to meet and exceed targets
• Analyze market trends, demand segments, and competition to optimize pricing and inventory management
• Create and implement integrated marketing plans, including digital marketing, social media, and promotional events
• Build and maintain strong relationships with key accounts and corporate clients
• Oversee the development of annual budgets and forecasts in collaboration with other department heads
• Monitor and analyze sales metrics, preparing regular reports on performance and market insights
• Ensure alignment of sales and marketing expenses with the annual business plan and hotel profitability
• Actively participate in community organizations and industry events to enhance the property's visibility and reputation
• Collaborate closely with all hotel departments to ensure a seamless guest experience and maximize cross-selling opportunities

• To promote and sell food testing business of Health & Nutrition (H&N)
• To ensure that all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To cross-sell related H&N testing, inspection and certification as appropriate.
• Receive, making call and follow-up on all in-bound and outbound calls enquiries for food testing prospects.
• To ensure monthly proposal/quotation target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by the H&N business line.
• To prepare, arrange and co-ordinate related sample collection, customer visits, meetings, trainings, seminars and etc.as necessary.
• Process signed quotation/proposals and contract creation in LIMS.
• Conduct work as per relevant SGS global and local procedures.
• Other related customer care activities to ensure customer satisfaction services provided and report back to superior any improvement for further excellence of the services offered.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

The HR & Payroll Coordinator plays a key role in supporting the Local MU organization by strengthening leadership capability, driving a high-performance culture, and enhancing associate engagement.

This role is responsible for executing the local HR agenda, covering a wide range of people-related areas including daily HR operations, signature HR processes, payroll administration, data management, foreign worker management, compensation and benefits, employee relations, talent and performance management, local labour relations, and initiatives that support associate engagement.

Key Responsibilities:

• To assist Policy & Total Reward Manager for implementing Human Resource procedures.
• Take charge of final payroll clearance and tax clearance for expatriate and foreign workers.
• Responsible for monthly payroll competency and prepare all related salary reports to finance and stake holder.
• To support on day-to-day operation and be an advisor on expatriate management. 
• Assist on tax matters/liabilities and lodge relevant documentations with IRB and follow up closely for new expatriate and for expat staff leaving the country.
• To check and monitor Time Management System (TMS) record and liaise with Department Admin for any correction or discrepancy.
• Send the payroll data to the third-party payroll provider for payroll processing on timely manner.
• To prepare employee Confirmation letter, Appraisal evaluation form, quarterly group insurance invoices, Forklift incentive (twice a year), contract renewal letter and employees change request related document (Form & Letter).
• To create and update personal file for new join associates.
• To support on company events / festival gift, employee celebrations, and employee engagement.
• Engaged in SAP Success Factor system and responsible in HR Shared Services focus on employee central, onboarding/offboarding processes, and compensation.                
• To ensure the expenses of current year did not overspend as per AOP report estimation and ensure the AOP report are aligned with department manager’ requirement. 
• Responsible for statutory submission to IRB, EPF, SOCSO & HRDC board as well as Zurich Pension Plan. – Submission statutory + Zurich pension
• Enrolment and Termination of associate in AIA Portal
• Submit statutory related form to statutory board or via online portal (CP22, Form 2, Form 3)
• Address queries from associates, department admins, and stakeholders, and prepare ad hoc reports as requested by management.
• To perform any other duties assigned by the superior.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

Role Summary:

This role is pivotal in driving sales process governance, performance reporting, and revenue integrity for Experian ANZ. You’ll partner with sales, finance, and operations teams to optimize systems, ensure compliance, and deliver actionable insights that support commercial success.

What you’ll need to bring to the role & Experian

• Strong experience in Salesforce administration and reporting.
• Knowledge of sales processes, governance, and incentive management.
• Analytical mindset with proficiency in data validation and forecasting.
• Ability to collaborate across teams and manage multiple priorities.
• Familiarity with revenue recognition and contract governance is a plus.

Work that matters - What you’ll be doing

• Support process improvement rollouts and ensure alignment with sales policies.​
• Support in partnering with the Sales team and deliver insights to drive NB pipeline
• Prepare and maintain Salesforce dashboards (Team, Individual, BU).​
• Deliver insights through reporting on pipeline, conversion rates, and customer trends.​
• Execute the NPS Customer Experience (CX) program and support engagement analysis.​
• Assist with forecasting and revenue tracking to support commercial clarity.​
• Own Salesforce data management, workflows, and system hygiene.​
• Review and validate opportunity values to ensure alignment with pricing, discounting, and revenue recognition policies.​

• Gain hands-on exposure to sales operations fundamentals, supporting centralized sales processes and daily operational activities.
• Learn reporting and data analysis, including data accuracy checks, dashboard updates, and performance tracking.
• Support process governance and documentation, ensuring alignment with internal controls, audit, and compliance requirements.
• Assist in sales enablement activities, including the use of sales tools, systems, and standardized operational workflows.
• Collaborate with cross-functional teams on projects and continuous improvement initiatives.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

​

Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display, and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack, and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exceed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. 

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. 

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. 

Role Description:

• Responsible for driving business growth through proactive sales of industrial service solutions and lifting equipment (overhead cranes and hoists). This position builds and maintains strong customer relationships, identifies opportunities for value-added services, and ensures customer satisfaction through tailored service and equipment solutions.

Key Tasks :

• Develop and execute sales strategies to achieve assigned targets for service contracts, modernizations, spare parts, and new equipment.
• Identify new business opportunities and expand customer base within the assigned territory/market segment.
• Prepare and deliver proposals, quotations, and tenders in alignment with company policies and pricing guidelines.
• Build and maintain strong, long-term relationships with customers at multiple levels.
• Act as a trusted advisor, understanding customer needs and recommending suitable Konecranes services and equipment solutions.
• Conduct regular customer visits and follow up to ensure satisfaction and loyalty.
• Promote preventive maintenance, inspection services, and safety-focused solutions to enhance customer operations.
• Work closely with service and engineering teams to provide customized upgrade or modernization solutions for cranes and hoists.
• Stay updated with product knowledge, industry standards, and safety regulations to effectively communicate value propositions.
• Collaborate with Service Operations, Technical, and Marketing teams to ensure seamless execution of sales strategies.
• Monitor market trends, competitor activities, and customer needs to provide feedback for strategic planning.
• Maintain accurate records of sales activities in CRM and prepare timely sales forecasts and reports.
• Awareness of ISO 14001 & 45001 Standards

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We’re looking for a motivated and dynamic Business Development Executive – Outdoor to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & Cantonese
- Be both data-sensitive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand. 

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter. 

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory. 

Are you a detail-oriented professional with a passion for sales operations and data analytics? Do you thrive in a dynamic environment where your expertise directly contributes to business success? NEXTDC is looking for a Sales Operations Specialist, based in Petaling Jaya, to play a crucial role in empowering our Sales and Sales Operations teams! 

This is a 6-month fixed-term role

What You'll Do 

• Track and report on sales performance metrics 
• Build and maintain insightful dashboards 
• Manage Salesforce administration and data analytics 
• Work closely with the sales team to provide daily support 
• Guide and assist staff with order processing and quoting 
• Identify and implement process improvements 
• Gather and relay feedback for system enhancements 
• Train and support the sales organisation 
• Handle data entry and customer service processing 
• Ensure compliance with internal and external audit requirements 

What will You Need 

• Proven experience with Salesforce.com administration, reporting, and dashboards 
• Excellent customer service and communication skills 
• Strong ability to manage multiple priorities and competing deadlines 
• Experience working across multiple business units to provide complete solutions 
• High level of accuracy and attention to detail 
• Intermediate to advanced Excel skills (VBA preferred) 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​