Get to Know the Team

GrabMart is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of goods delivery services.

Get to Know the Role

As an Account Management Specialist, GrabMart, you will be responsible for:

• Establishing and manage strong business relationships with existing and potential top merchants to drive growth for GrabMart.
• Lead all elements of account management, including trend monitoring, business development strategy, partner negotiation, daily account management, and execution of key initiatives.
• Grow key accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds, and GrabExpress.
• You will own relationships with FMCG clients to drive Ads sale of relevant Grab assets, including sales pitch, planning marketing calendar, execution such as merchant participation acquisition, and end-of-campaign reporting.

You will report to the Manager, GrabMart and working onsite in Petaling Jaya.

The Critical Tasks You Will Perform

• You will acquire and drive growth in key accounts as measured by deliveries, GMV, and revenue.
• Prepare weekly, monthly promotion planning & category strategy planning, including monitoring trends and suggesting/coordinating appropriate pricing & promotional activities.
• You will manage end-to-end deal management (including working with country BD, ads, GrabGifts, transport, food, pay/financial, operations, marketing, and product to ensure the success of the partnership).
• You will probe and investigate merchant's pain points and validate the issues they're facing with key partners, including mitigating escalations that may come through Customer Support.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will collaborate with different departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
• You will improve operational excellence by working with the merchants and operations teams.

The Market risk team at LDC is responsible for producing quantitative market risk metrics along with qualitative assessment of potential risks to the company portfolio due to changes in market conditions. You will work closely with traders, risk managers, and other stakeholders to provide analysis, report risk metrics, and develop insights into market movements.

Main Responsibilities:

• Independently run and validate daily Market Risk calculations, including VaR and key risk metrics, ensuring data integrity, model stability, and timely delivery.
• Perform first-level analysis of VaR movements, identifying key drivers (price, positions, volatility) and escalating material changes with clear explanations to Management or Platform Risk Managers.
• Conduct deep-dive analysis on market exposures, linking risk movements to market fundamentals (e.g., price trends, supply/demand changes, basis movements).
• Generate and distribute daily risk reports to senior management, summarizing risk exposures, key metrics (e.g., Value at Risk (VaR), Margin Call Exposure), and historical trend analyses.
• Act as a key point of contact for various stakeholders, providing timely insights, challenging assumptions where appropriate, and supporting risk-informed decision-making.
• Continuously enhance and streamline risk reporting, improving transparency, consistency, and relevance to business decisions.
• Support and drive enhancements to risk tools, dashboards, and reporting frameworks, improving usability, efficiency, and data visibility across platforms.
• Contribute to enhancements in risk models and methologies (e.g. VaR assumptions, stress testing approaches)
• Explore and apply AI and data analytics tools to improve risk monitoring, anomaly detection, and reporting efficiency.

Experiences:

• Prior experience in financial analysis or related roles is preferred, with exposure to physical and/or derivatives markets considered an advantage. Familiarity with commodities trading and market risk is a plus.
• Familiarity with market risk concepts and metrics, such as Value at Risk (VaR), stress testing, and exposure analysis, with the ability to interpret and explain risk movements.
• Exposure to risk systems, data analysis tools, or reporting platforms (e.g.,Python, Power BI, or similar) to support risk monitoring and reporting processes.
• Experienced in designing data modelling/analytics.
• Exposure to process improvement, automation, or data-driven initiatives (including use of analytics tools or AI-assisted workflows) to enhance risk reporting and monitoring efficiency.
• Minimum 5 years of relevant experience; strong programming skills are highly valued.

Other skills (Computer Skills, etc):

• Strong understanding of statistical and financial risk models, including practical application in risk measurement (e.g.VaR, stress testing, scenario analysis) and interpretation of outputs in a business context.
• Strong Programming skills in data analysis and automation tools such as Python, SAS, Java, HTML or similar, with the ability to analyze large datasets, improve workflows, and support automation initiatives.
• Experience in data visualization and reporting tools (e.g., Power BI), with the ability to build interactive dashboards and translate complex risk metrics into clear insights.
• Ability to communicate with both technical and non-technical stakeholders.
• Ability to detect discrepancies in data and systems, ensuring the reliability of risk assessments.
• Exposure to advanced analytics or AI-assisted tools to enhance risk monitoring, anomaly detection, or reporting workflows.

Languages:

• English (Fluent)

Academics:

•  Bachelor’s degree in Statistics, Mathematics, Computer Science, Engineering, Economics and Finance or a related field.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

PURPOSE OF THE ROLE & RESPONSIBILITIES OF THE JOB

As a sales leader for IKEA Malaysia, you will take ownership for a specific portfolio of HFBs to drive long term sales growth and optimise profitability across your range. You have a deep understanding of your product range, your national market & competition, your consumers, and your internal commercial opportunities. You will develop and create commercial actions, secure competitive pricing and ensure the preconditions are in place to deliver our volume commitments to the total IKEA value chain.

You will develop a close collaboration and partnership with the IKEA stores and other IKEA sales channels (Physical, Digital and Remote CMP's) to ensure that everyone understands the plan and how to present the range in the most commercial way. You will proactively foster a supportive matrix relationship with the Shopkeepers and Sales Managers in the IKEA stores to execute the action plans, understand performance and act on commercial opportunities throughout the year.

You will build a strong relationship with your colleagues in Inter IKEA/IKEA of Sweden to ensure that we understand and act on current trends and commercial opportunities, implement an efficient and market relevant range, and collaborate on the future development of the IKEA product range.

You will work closely with colleagues in the Malaysia Service Office and Ikano Retail on topics that will support our business plan deliverables. This will include, but not limited to: develop range presentation guidelines, formulate external communication and Marketing approaches, execute supply & availability actions, address training and competence development needs, co-create commercial calendar and activation plans, and follow up on KPI's and financial performance metrics to deliver to our agreed goals.

• Lead the technical and commercial structuring of BESS components within utility solar tenders — defining system capacity, duration, cycling assumptions, and grid services capability.
• Develop and maintain BESS financial models — including dispatch revenue, grid services income, degradation assumptions, capex/opex buildups, and project IRR contribution.
• Advise on optimal BESS system architecture for each project based on site requirements, grid conditions, and offtake terms.
• Review and validate BESS technical specifications provided by equipment suppliers and EPC contractors.
• Lead BESS component preparation for all LSS6 and future tender submissions requiring storage integration.
• Ensure BESS elements of tender submissions are technically accurate, commercially competitive, and compliant with programme requirements.
• Support the EPCC team in evaluating BESS subcontractors and equipment suppliers for tender nominations.
• Track TNB, EC, and SEDA announcements on grid services, ancillary markets, and storage-related policy developments.
• Assess revenue opportunities from frequency regulation, peak shaving, and other grid services for applicable projects.
• Brief all four pillars on relevant storage policy developments that affect project economics or tender requirements.
• Support financial close preparation for projects with BESS components — preparing lender-ready technical descriptions, operating assumptions, and risk summaries.
• Engage with BESS equipment suppliers, independent engineers, and technology consultants on project-specific requirements.

• 3–5 years in battery energy storage, grid-scale energy, or utility-scale solar with storage integration.
• Hands-on experience structuring BESS components for project finance or competitive tenders.
• Financial modelling proficiency — storage dispatch economics, degradation, grid services revenue.
• Familiarity with Malaysian energy policy (LSS, EC guidelines, TNB grid requirements) is a strong advantage.
• Deep understanding of BESS system architecture — lithium-ion chemistry, inverter configurations, DC/AC coupling, BMS requirements.
• Able to review and challenge technical specifications from equipment suppliers and EPC contractors.
• Proficient in Excel financial modelling with storage-specific variables.

Get to Know the Team

As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.

Reporting Line

You will be reporting to the Category Manager, Health & Beauty.

The Critical Tasks You Will Perform

Strategic Account Management & Retention

• Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
• Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
• Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
• Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
• Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.

Growth Strategy & Joint Business Planning (JBP)

• JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
• Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
• Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.

Assortment & Category Excellence

• Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
• Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
• Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.

WHAT YOU’LL DO 
As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH 
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. 

Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

This role will be reporting to Store Manager.

WHO YOU ARE 
We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.
• And people who are…
• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

WHO WE ARE 
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. 

WHY YOU’LL LOVE WORKING HERE 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. 
All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  

JOIN US 
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. 

Take the next step in your career together with us. The journey starts here. 

If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, but no later than 22 January 2026. Due to data policies, we only accept applications through career page.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

 Part Time Sales Advisor ( IOI DAMANSARA  ) 

JOB DESCRIPTION​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

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Key Responsibilities​

• Provide great customer experience.​

• Fold, hang, display and merchandise garments to maximize selling opportunities.​

• Actively process, stock and replenish garments on the sales floor and in the stock room.​

• Open, unpack and label merchandise with security tags.​

• Support customer purchases and returns in the register.​

​

QUALIFICATIONS​

To be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.​

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What you need to succeed:​

• Previous experience within retail, merchandising, and/or customer service.​

• Effective time management - being stress-resistant and good at prioritization.​

• Have a customer service mindset where you always prioritize the customers’ needs while serving as a brand ambassador.​

• Being fashion knowledgeable and having a genuine interest in fashion trends.​

• Have a selling mindset with the ability to approach and fulfill customer needs.​

​

ADDITIONAL INFORMATION:​

This is a part-time position and will be based in ( Selangor, Malaysia )​

If you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through the career page. ​

​

Benefits​

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.​

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.​

​

Inclusion & Diversity​

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. ​

​

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. ​

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Company Description​

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M at https://hmgroup.com.​

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to join our Malaysia boutique team. Your mission will be to engage clients with exceptional service, helping to build the APM brand by fostering strong relationships with our in-store clients.

• You love APM Monaco
• Minimum of 1 year of working experience in luxury retail / fashion retail
• Track record of outstanding sales performance
• Able to manage store operation and visual merchandising independently
• Fluency in English, other languages would be a plus
• Teamwork spirit and proactive attitude
• Approachable personality and customer-service oriented
• Attractive and competitive package is offered
• Working location: 1 Utama Shopping Centre
• Immediate availability is preferred

We’re looking for a motivated, detail-oriented Enterprise Risk Specialist to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

The After Sales Service Manager is responsible for driving the strategic direction and operational excellence of the after-sales service function. This role encompasses the development and execution of comprehensive service strategies, team leadership, and cross-functional collaboration to ensure superior customer satisfaction and business performance.

**Key Responsibilities:**

• Develop and execute after-sales service strategies, including service network optimization, quality assurance, spare parts management, warranty program administration, and customer loyalty initiatives.
• Lead, mentor, and manage service teams to consistently achieve service level agreements and performance targets.
• Monitor and enhance customer satisfaction through key metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, while implementing effective complaint resolution protocols.
• Collaborate with sales, marketing, and logistics departments to align after-sales operations with organizational business objectives.
• Oversee budgeting and financial management for service operations to optimize resource allocation and profitability.
• Ensure full compliance with Bosch regulations, industry standards, safety requirements, and quality control procedures.
• Conduct comprehensive analysis of service data to identify operational trends, implement process improvements, and minimize downtime and recurring issues.
• Cultivate and maintain strategic relationships with key service partners and network providers to enhance service delivery capabilities and resolve escalated customer concerns.
• Generate detailed performance reports on service metrics, including critical KPIs such as average service time, rejection rates, and after-sales revenue generation.

Get to Know the Team

You will join the Sales Operations team, where we partner with Commercial and Product teams to design sales processes across Southeast Asia.

We build commercial infrastructure — combining process design, data insights, and sales tools to improve selling effectiveness, increase revenue predictability, and accelerate growth.

We invite you to join us in creating value for our users, drivers, merchants and advertising partners, while driving Southeast Asia forward by creating economic empowerment for everyone.

Get to Know the Role

You will design and implement Sales Incentive Plans across Grab Sales Teams in APAC markets.

You will work with People Rewards, HR, Regional and Country Sales Leadership, and Country Sales Operations teams to align Sales Incentive Plans with business objectives.

We are looking for someone who can design sales compensation structures, analyze business metrics, and manage implementation projects across multiple countries.

This role will report to the Senior Manager, Sales Operations and is fully onsite at our Petaling Jaya's office

The Critical Tasks You Will Perform

You will:

• Design and implement sales compensation plans across APAC markets, including plan structure, simulations, training materials, participant support, attainment calculations, and payout management
• Track and analyze sales compensation plan results, using data to ensure alignment with business goals and market practices, partnering with Data Analytics teams on metric tracking
• Align target setting processes with sales incentive quotas and policies, working with local Commercial leaders and sales operations teams
• Improve operational workflows, streamlining compensation processes and providing program updates to leadership
• Ensure process compliance and controls, working with senior management and stakeholders across functions to implement new processes and improve existing ones
• Coordinate with People Rewards team on governance and controls when launching and administering sales compensation plans

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

About the job
The purpose of the Loyalty Communications Specialist role at IKEA is to drive meaningful engagement and build long-term relationships with IKEA Family members by delivering relevant, personalized, and value-driven communications that inspire loyalty, deepen brand love, and contribute to increased visitation, conversion, and customer lifetime value. 

The role will be responsible for supporting the development and execution of member-exclusive campaigns, content, and omnichannel touchpoints, ensuring communications are aligned with the brand tone of voice and business priorities, while leveraging data insights to optimize performance across email, application, digital platforms, and in-store experiences. 

What you will do

• Work with Marketing Team and cross-functional team to build and constantly improve regional loyalty programs, which consist of IKEA Family, Småles, Kids loyalty program and a subscription IKEA Family scheme using data, business insights, and customer feedback to drive traffic, purchases, and engagement.
• Drive member acquisition and engagement through in-store, online, roadshow, and event initiatives to ensure a stable growth of the member base and a healthy number of contactable members for marketing purposes.
• Partner with related stakeholders to implement necessary enhancements to Loyalty and Marketing system and the automation process for targeting and retargeting work.
• Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
• Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back. 
• Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms. 
• In day-to-day work, ensure full compliance with Personal Data Protection Act regulations and Ikano Retail policies with respect to the collection, handling, and storage of members’ data.

Are you a detail-oriented professional with a passion for sales operations and data analytics? Do you thrive in a dynamic environment where your expertise directly contributes to business success? NEXTDC is looking for a Sales Operations Specialist, based in Petaling Jaya, to play a crucial role in empowering our Sales and Sales Operations teams! 

This is a 6-month fixed-term role

What You'll Do 

• Track and report on sales performance metrics 
• Build and maintain insightful dashboards 
• Manage Salesforce administration and data analytics 
• Work closely with the sales team to provide daily support 
• Guide and assist staff with order processing and quoting 
• Identify and implement process improvements 
• Gather and relay feedback for system enhancements 
• Train and support the sales organisation 
• Handle data entry and customer service processing 
• Ensure compliance with internal and external audit requirements 

What will You Need 

• Proven experience with Salesforce.com administration, reporting, and dashboards 
• Excellent customer service and communication skills 
• Strong ability to manage multiple priorities and competing deadlines 
• Experience working across multiple business units to provide complete solutions 
• High level of accuracy and attention to detail 
• Intermediate to advanced Excel skills (VBA preferred) 

• Customer service: Providing a great shopping (buying/selling) experience, listening to customer feedback, and acting on it 

• Product knowledge: Being passionate about secondhand products and having confident conversations with customers

• Sales: Working independently to do daily store opening and closing, grow sales and store targets 

• Stock management: Maintaining stock record accuracy and being prepared for stock control routines 

• Others: Any other ad-hoc tasks required by the Company

We’re not looking for a box-ticker. We want someone who’s genuinely curious about the people they’re hiring whether that’s a project engineer or a finance manager and who takes pride in finding the right fit, not just filling the seat. If you care about clean energy and want your work to mean something beyond the headcount, you’ll fit right in here.

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WHAT YOU’LL OWN

End-to-end recruitment across technical (engineering-focused) and corporate roles

Own the full hiring cycle from intake with the hiring manager, crafting the JD, sourcing and screening, coordinating interviews, to offer and onboarding handoff. Your portfolio will span engineering, finance, sales, and corporate functions.

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Proactive sourcing & pipeline building

Build diverse talent pipelines using LinkedIn, JobStreet, referrals, and direct outreach. Don’t wait for applicants — go find the right people before the role is even open.

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Partner closely with hiring managers

Translate vague role briefs into sharp hiring criteria. Push back when needed. You’re a strategic partner, not a CV forwarder.

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Candidate experience & employer branding

Every candidate interaction reflects on Solarvest. Timely comms, honest feedback, and a process that respects people’s time — non-negotiable. Contribute to how we show up as an employer in the clean energy space.

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Recruitment data & process improvement

Track metrics that matter — time-to-fill, source quality, offer acceptance rate. Flag what’s broken and propose fixes. We’re building a more scalable TA function and you’ll be part of that.

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Vendor & agency management

Manage relationships with external search firms for senior or specialist hires. Keep them accountable — quality over volume.

Must-haves

• Minimum 4 years of experience in talent acquisition or recruitment, covering both technical and non-technical roles
• Comfortable navigating a mixed requisition load — from corporate support functions to specialised industry roles
• Strong sourcing skills across LinkedIn, JobStreet, and direct outreach — not just posting and waiting
• Organised, self-driven, and accountable — you don’t need hand-holding to manage a requisition load
• Communicates clearly and directly — with candidates, hiring managers, and the team
• Familiarity with Malaysian employment practices and local hiring norms

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Bonus points

• Prior experience in or genuine interest in the renewable energy, utilities, or infrastructure sectors
• Background in engineering, energy, or a technical field — helps you build credibility fast with hiring managers
• Experience working with or evaluating ATS/HRMS platforms
• Data-savvy — comfortable pulling reports, spotting trends, and translating numbers into actions

Get to Know the Team

You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.

Get to Know the Role

You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.

You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
• Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
• Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
• Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
• Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
• Monitor market and competitor trends to identify opportunities for category growth.
• Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
• Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.