This role covers the activities post inputs are received from the source - retailers/vendors. Primary focus is to be the bridge between the Supplier Engagement team and other Ops pillars. System changes surveys, BAU query resolution, MSD tickets tracking and closure, KPIs reporting, productivity initiatives, RCAs are the key areas of work for this team. Apart from this, the team is also responsible to analyze, classify and management of the data. This role is accountable for handling data queries arising from BAU quality checks (RAP & DQI scoring).

Job Responsibilities

Retailer Onboarding and Engagement:

• Collaborate with the Supplier Engagement Lead on retailer onboarding.
• Ensure compliance for received data by working closely with retailers and NielsenIQ teams.
• Track retailer or vendor data quality and conduct regular reviews with internal stakeholders and retailers.
• Drive specific quality improvement goals for retailers, including change management related to data receipt.
• Handle large data sets with exposure to multiple formats and TLog data.
• Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance.
•  Ability to extract, transform, load, and clean large data sets from multiple sources.
• Familiarity with managing, querying, and aggregating large data sets.

System Change and Data Corrections:

• Plan and follow up on operational activities.
• Address data corrections due to MSD or other data errors through retailer discussions and planning with Ops.
• Track and resolve MSD tickets.
• Collaborate with INS team on results of eDive for System change.

Stakeholder Management & BAU Collaboration and Communication:

• Act as the internal SPOC for Ops and regional leadership teams.
• Provide updates on KPIs, market progress on retailer onboarding, BAU KPIs, and productivity initiatives. (internal SPOC for Ops)
• Communicate with internal and external stakeholders to resolve data issues.
• Provide timely updates and visibility to stakeholders.
• Contact data providers via email if data has not been received as per SLAs.
• Communicate with data providers on any discrepancies found in initial data checks, FoVa reports, shop usability, or other factory processes.
• Handle new store information and confirmation on store closures.
• Address new stores and closed store queries.
• Coordinate with Input Ops and Output for processing reissued data.
• Send relevant IO communications (internal) regarding new/closed stores, missing retailer data, estimation of retailer data, reissue of retailer data, store name changes, store mapping corrections, retailer expansion, and retailer data changes during BAU.

Quality Assurance:

• Conduct quality checks, including eDive primary testing of data, and RAP scoring, eDive.
• Address data queries arising from quality checks.

Opportunity Identification:

• Identify new operational efficient opportunities within existing retailers.
• Ops teams (NOC), and DA Analysts to realize these opportunities, consulting closely with the commercial or RV team as applicable.

Get to Know the Team

Tech Infra (TI) aims to Deliver Joy and Excellence to Grab engineers by enabling a frictionless ecosystem, allowing focus on value-adding features for users in a fast and safe manner. Some folks and companies would recognise this as a "Platform Engineering Team", and that is what we do.

Get to Know the Role

When you're an engineer at Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily basis. Grab Engineering is empowered by creating amazing services and tools that serve millions of passengers, driving partners, and fellow Grabbers.

You will report to our Software Engineering Manager, and you will based onsite in our Petaling Jaya office.

We seek independent thinkers who care for their product and own the problems we face day-to-day.

The Critical Tasks You Will Perform

• You will design and implement robust APIs and backend services using Python/Go.
• You will create responsive, user-friendly interfaces using JavaScript/TypeScript.
• You will mentor junior developers and conduct code reviews to foster growth.
• You will build scalable database architectures and optimize query performance.
• You will collaborate with product managers, designers, and stakeholders to deliver features effectively.
• You will lead feature development from conception to deployment, driving technical decision-making.
• You will participate in Agile development processes and contribute to technical documentation and knowledge sharing.

Context of the Mission:

Louis Dreyfus Company (LDC) is a global leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, LDC has a strong presence in North and South America, Europe, Asia, the Middle East, and Africa. To support the growing needs for corporate reporting and analysis, LDC is implementing a new back-office solution based on SAP S/4 under the program named BOLD – BackOffice Louis Dreyfus. This role offers the opportunity to develop skills related to LDC’s core financial business processes within the S/4 Hana solution and to play a pivotal role in our ambitious SAP program.

Mission:

As a Business Analyst, you will ensure the effective implementation of business processes in our back-office systems. You will be the end-to-end owner of one or several key IT solutions within Back-Office Services, aligning the delivery roadmap, innovation pipeline, and continuous improvement plan with business needs. You will ensure support structures and run KPIs are maintained, and you will collaborate closely with business process owners (BPOs) or functional heads to prioritize initiatives.

In addition to the responsibilities outlined above, the primary mission of the Business Analyst will be to oversee the deployment of the finance core model for rollout. This involves:

• Coordinating with various stakeholders to ensure the seamless integration of the finance core model into the countries’ operations.
• Managing the project timeline and resources to achieve the successful implementation of the finance core model within the specified deadlines.
• Ensuring compliance with local regulations and financial standards during the deployment process.
• Providing training and support to local teams to facilitate the adoption of the new finance core model.
• Monitoring and evaluating the performance of the finance core model post-deployment to ensure it meets business requirements and KPIs.

This role is critical to the success of the countries’ rollout and requires a high level of expertise in financial processes, project management, and stakeholder collaboration.

Key Responsibilities:

Solution Delivery & Management:

• Develop and manage the solution delivery, ensuring alignment with business needs.
• Conduct an animated workshop to provide detailed presentations, step-by-step guides, compliance training, hands-on sessions, and Q&A to ensure successful deployment and adoption of the finance core model.
• Ensure support structures and KPIs are maintained.
• Act as the primary point of contact for aligning solution priorities with BPOs and functional heads.

Governance & Strategy:

• Develop strategies, initiatives, and communication plans to maximize value, adoption, and satisfaction of the solution.
• Own the delivery and associated metrics (e.g., SLA).
• Manage enhancement requests and prioritize them in collaboration with business stakeholders.
• Handle support escalations at level 3 when necessary to ensure continuity.

Stakeholder Management:

• Collaborate with vendors to ensure expected performance levels.
• Ensure business analysts effectively address requirements from business partners/BPO networks.
• Oversee and control any implementation impacting your solution, managing dependencies with other solutions.

Documentation & Change Management:

• Ensure documentation is up-to-date.
• Manage the transition to Run phase.
• Work closely with various departments to design cross-application flows and ensure process maintenance and enhancement.

Leadership:

• Lead and manage team capacity and activities.
• Champion change management processes.
• Provide functional and SAP expertise guidance to the team.
• Support strategic decision-making and long-term solution planning.
• Conduct business relationship management to align priorities and ensure business value.
• Develop action plans for continuous improvement and address recurrent incidents.
• Foster skill development within the team.

Support:

• Support AMS teams for complex topics.
• Perform knowledge transfer to support teams, enhancing their autonomy.
• Provide solution guidance.

Required Skills and Experience:

Technical Skills:

• Must: Experienced in IT best practices.
• Plus: Proficiency in SAP FI CO, test campaign executions & automation tools, interface implementation, JIRA, and ServiceNow.

Soft Skills:

• Must: Excellent relationship-building skills, ability to work with multiple teams, fast learner, adaptability, critical thinking, strong analytical, synthesis, and communication skills, flexibility, and comfort with ambiguity.

Experience:

• Must: Minimum 5 years of experience in IT project management, including SAP FICO experience.
• Plus: Experience in an international, multicultural environment, within a large IT company, and in a team-oriented and collaborative setting.

Languages:

• Fluent in English.

Education:

• Master’s degree (or equivalent) in a related field.

We’re looking for a motivated, detail-oriented Risk & Compliance Manager to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

We all know that malls are more than a place to shop.

At Ikano Centres, we also believe your work is more than a job.

About the job

The Leasing Manager delivers sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space. Furthermore, will continuously promote Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Work alongside the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

Get to Know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes

Get to Know the Role

• You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
• You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
• You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
• You will report to the Head of PMO & Process and work onsite at Petaling Jaya office

The Critical Tasks You Will Perform

• You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
• You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
• You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
• You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
• You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
• You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

Get to Know the Team

• The Malaysia Safety team supports Grab's business markets and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through development and progress to the business processes, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the strategic direction of the company by supporting the top management with safety insights and advisory.
• If being always on the move excites you, this is the role for you. You will work on multi-dimensional and projects, with our teams and external partners to solve real-time issues, to deliver the safest experience for all our users on our platform.

Get to Know the Role

• Steer management teams along with our safety mission and principles
• Develop internal and external user safety processes

The Critical Tasks You Will Perform

As a Safety Assistant Manager, you'll have two main areas of focus:

• You are responsible for tracking, analyzing, and presenting data, as well as monitoring the safety numbers in Malaysia to benchmark our safety performance and standards.
• You will support the team in the operationalization of new technological and product developments that are rolled out to enhance the safety of our users - from drivers to passengers, merchants to eaters.
• You will support the team's projects and partnerships that are aimed to develop early preventive measures to improve our safety standards and shape the safety culture of the community.
• You will support and understand the country's goals to provide customized safety advisory and solutions, with the ultimate goal of steering management teams along with our safety mission and principles.

Purpose of the role

As Centre Manager for IPC Shopping Centre, you will lead the overall commercial, operational and people performance of the centre. You will translate business strategy into clear execution, ensuring strong financial performance, operational excellence and a compelling customer and tenant experience while strengthening the long-term value and relevance of the asset.

You will also act as an ambassador for the meeting place, building trusted relationships with tenants, authorities, partners and the community.

Responsibilities of the role

You will be responsible to lead and develop IPC Shopping Centre towards sustainable performance and long-term growth in line with the commercial direction, our values, and business goals:

• Lead and develop the centre management team, fostering ownership, accountability and collaboration to build a strong performance culture.
• Translate business strategy into a clear centre business plan, driving initiatives that strengthen visitation, commercial performance and long-term asset value.
• Steer leasing and marketing directions to optimise tenant mix, footfall, brand positioning and commercial opportunities, including partnerships and ancillary income.
• Ensure operational excellence across the meeting place, securing strong facilities management, safety, maintenance and customer experience while ensuring preventive maintenance and sustainable asset performance.
• Deliver strong financial results through disciplined budget management, forecasting and cost control while ensuring compliance with statutory, safety and governance requirements.
• Act as the centre ambassador, building trusted relationships with tenants, authorities, partners and the community to strengthen the centre’s reputation and relevance.
• Drive continuous improvement and innovation, strengthening the meeting place experience while supporting long-term growth of the asset.

Get to Know the Team

Grab Mobility is on a mission to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Transport in SEA has evolved from going to your destination in any possible ride to finding a ride that meets your needs at any given point. You will solve complex problem spaces at Grab and some of the largest scale design challenges in the industry, positively shaping the lives of millions.

Get to Know the Role

As part of Grab's Transport Mobility Design team, you will lead Product Design outcomes, craft, and quality within a cross-functional Problem Space Team while influencing adjacent teams across the mobility ecosystem. You'll play a key role in shaping how millions of people move through Southeast Asia, designing seamless, reliable, and intelligent transport experiences.

Working closely with product managers, engineers, data scientists, and business stakeholders, you'll explore deep user needs and translate them into impactful solutions. You'll also leverage AI and emerging technologies to create smarter, more personalised mobility experiences from discovery to booking to the ride itself.

In addition, you will contribute to and help evolve Grab's design systemensuring consistency, scalability, and high-quality user experiences across our mobility products.

If you are deeply user-centric, systems-minded, and thrive in collaborative environments, you'll feel right at home here. We're looking for designers who are excited by complex challenges and the opportunity to shape the future of mobility at scale.

You will report to the Senior Design Manager. This role is fully onsite.

The Critical Tasks You Will Perform

• Own end-to-end Product Design outcomes, ensuring high-quality craft, usability, and consistency across the transport experience
• Collaborate closely with cross-functional partners to define problems, shape solutions, and deliver impactful features
• Apply user research, data, and AI-powered insights to inform design decisions and uncover new opportunities
• Design intuitive, scalable solutions across rider and driver touchpoints within the mobility ecosystem
• Contribute to and evolve the design system, improving consistency, efficiency, and scalability across products
• Influence design strategy and elevate design standards across teams
• Continuously iterate on solutions based on user feedback, experimentation, and performance metrics

Get to Know the Team

The Deliveries Analytics team is the analytics and data powerhouse behind Grab's marketplace and on-demand grocery delivery ecosystem. The Supply Chain function focuses on powering one of the most complex parts of the business - instant grocery and retail delivery through 3P and 1P partners. It operates at intersection of inventory, demand forecasting, fulfillment operations, and last-mile logistics. Unlike traditional marketplaces, we manage highly dynamic catalogs, perishable inventory, and real-time fulfillment constraints across dark stores and merchant partners. Our mission is to ensure that what customers want is available, picked, and delivered—fast, reliably, and cost-effectively.

Get to Know the Role

Reporting to the Senior Analytics Manager, you will work with Product, Operations, and Business teams to optimize the inventory-led supply chain, from assortment and availability to fulfillment and delivery. Your work will directly shape how we scale our operations and deliver a seamless grocery experience to millions of users through AI and active experiments.

Your role involves in:

• Reducing stockouts and substitutions
• Improving catalog quality and assortment efficiency
• Optimizing dark store and merchant fulfillment performance
• Balancing freshness, waste, and availability for perishable goods

This role is base onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Analyze and optimize inventory availability and assortment performance, including in-stock rates, substitution rates, and catalog health across dark stores and merchant partners
• Solve main supply chain challenges such as stockouts, overstocking, perishability, and demand-supply mismatch
• Develop and monitor core supply chain metrics (eg: in-stock rate, fill rate, substitution rate, waste/shrinkage, order fulfillment time)
• Partner with Product and Operations teams to design experiments (including A/B testing) to improve availability, fulfillment quality, and customer experience
• Build data models and tools to support demand forecasting, inventory planning, and replenishment strategies
• Optimize picker and packing efficiency, batching logic, and fulfillment workflows within dark stores and merchant operations
• Define data requirements and instrumentation for new supply chain features, ensuring accurate and scalable data capture
• Champion AI-first analytics workflows, using automation and new tools to improve forecasting, anomaly detection, and operational decision-making.
• Build dashboards and data products that allow real-time visibility into supply chain performance for operations and business teams

Get to Know the Team

The Product Analytics team's mission is to use data and experimentation to advance product innovation. We love building hacky products to test and iterate what's best for our customers. As we ship multiple products every week, it means we have to fine-tune models, run and evaluate hundreds of experiments weekly! We are looking for experienced data scientists to build a center of data excellence for Product & Experimentation in a diverse range of tech families. Your role is to guide a data-first approach to product thinking, design controlled experiments, and be objective while evaluating results, all of this while working with stakeholders to evaluate innovative product and business ideas!

Get to Know the Role

Reporting to Analytics Manager, you'll collaborate across disciplines (Product, Business, Engineering, Design, and Data Science) to transform data into dynamic solutions. Your insights will directly help develop groundbreaking products and initiatives, setting new benchmarks for excellence. This isn't just any role; it's a chance to make a tangible impact on millions of lives every day.

This role is based in Petaling Jaya and onsite.

The Critical Tasks You Will Perform

• You will propose cutting-edge product ideas by diving deep into data, addressing the most pressing customer challenges.
• You will your mastery of data to uncover trends, decode anomalies, and tell compelling stories that inspire action.
• You will collaborate with stakeholders to define key product metrics and design experiments including A/B testing that shape the future of our products.
• You will design and manage data specifications for new products, ensuring accurate data collection in collaboration with the engineering teams.
• You will drive significant improvements across our platforms, enhancing user experience, and contributing to our mission of excellence.

Get to know the team

Join the GFin Lending team at Grab – a high-velocity team dedicated to expanding financial access across Malaysia. We are the architects behind Grab's consumer lending ecosystem, ensuring that our Retail products—including BNPL (PayLater) and Cash Loans—are both accessible to our users and sustainable for our business. Our culture is deeply analytical, collaborative, and fast-paced, where we leverage data-driven insights to balance risk and drive financial inclusion.

Get to know the role

Reporting directly to the Head of Credit Risk for Malaysia, you will be the strategic lead for the Retail Credit Risk vertical. Your mandate is to ensure the retail lending portfolio meets its P&L targets through disciplined risk-reward optimization. This is a "Segment CEO" style role where you will own the end-to-end credit strategy, navigating a complex matrix of stakeholders to safeguard the health of our front-book.

This role is based onsite in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Strategic P&L Ownership: Architect and implement retail credit risk strategies (BNPL, Cash Loans) to hit P&L targets and maximize Risk-Adjusted Returns (RAR).
• Technical Policy Execution: Define risk segments and whitelisting logic, ensuring policy intent is accurately mirrored in the Credit Decision Engine (CDE) through rigorous UAT.
• Portfolio Surveillance & Deep Dives: Lead pro-active monitoring and technical deep-dives using SQL/Python to analyze front-book impact, vintage performance, and flow-to-loss rates.
• Stakeholder Orchestration: Collaborate with Product, Engineering, Data Science, and D&A to align technical data pipelines with credit strategy and business growth.
• Forecasting & Provisioning: Manage risk model parameters (PD/LGD/EAD), backtesting, and provisioning calculations to ensure accurate financial exposure reporting.

• Responsible for month-end closing, ensuring accurate financial entries and timely reporting.
• Prepare and submit monthly and quarterly financial reports within deadlines.
• Consolidate and submit Group reporting in compliance with company standards.
• Ensure compliance with accounting standards, tax regulations and company policies.
• Perform AR matching and reconciliation to ensure accuracy and completeness.
• Responsible for E-Invoice reconciliation, consolidation and E-Invoice related matters
• Assist in implementing process improvements and internal controls for efficient reporting.
• Maintain accurate accounting ledgers and perform monthly reconciliations with supporting schedules.
• Prepare and support annual budgets, forecasts, and financial analyses for management.
• Assist in yearly audits, collaborating with internal and external auditors.
• Manage ad-hoc financial projects and reporting tasks as required.
• Perform other duties as assigned by the supervisor.

Get to know the team

The Risk Operations team is the first defense of Grab's financial ecosystem. We are a team of dedicated professionals passionate about safeguarding the integrity of our platform.

Get to know the role

As the Risk Operations Manager, you will report to the Regional Risk Manage and lead the "engine room"—a team of analysts and agents who implement risk mitigation strategies of Chargeback and AML operations for Singapore and Malaysia. Your mission is to bridge the gap between regional strategy and daily execution.

As a people leader, you bring fraud expertise to excel in tech-driven environments, and communicate with clarity.

You will base onsite in our Petaling Jaya office,.

The Critical Tasks you will perform

• Lead a team of Analysts. You are responsible for their performance, career development, and daily output, ensuring a culture of "heart, hunger, honour, and humility."
• Oversee the daily handling of Chargebacks, and AML investigations. You ensure the "work on the floor" is accurate, timely, and compliant with local regulations.
• Manage our BPO partners to ensure external agents meet Grab's goal for quality and efficiency.
• Drive team-level initiatives to adopt Generative AI and automation tools. You will work with product teams to ensure the tools your agents use are optimized for speed and accuracy.
• Act as the primary contact for other teams (Compliance, Country teams) to ensure operational alignment. You ensure your team achieves zero recurring audit findings by "getting it right the first time."
• Lead the delivery of team-specific OKRs. You will translate departmental goals into actionable targets for your agents and monitor their progress through data-driven reporting.
• Identify skill gaps within your team and facilitate training on fraud trends, chargeback rules, and compliance to ensure the team is always one step ahead of bad actors.

Get to know our Team

The Team you will be working in owns the first handshake between our passengers and their journey to book a ride. We build the core transport booking experience - working on high throughput, real-time distributed systems that use machine learning to solve hundreds of millions of requests per day.

Get to know the Role

As a Senior Fullstack Engineer, you'll work on critical backend services that are used by Grab users to book a ride while also crafting intuitive web experiences for both passengers and internal stakeholders.

You will report to the Software Engineering Manager II. This is an onsite role and our office is based in Petaling Jaya, Malaysia.

The Critical Tasks You Will Perform

• Feature Delivery & Technical Execution
  • Lead Feature Development: You will proactively take ownership of the end-to-end implementation of new, high-impact features. This includes designing the schema, building the backend services, and crafting the frontend experience.
  • Write Production-Ready Code: You will write clean, reusable, and testable code.

• Technical Leadership & Architecture
  • Drive the RFC Process: Proactively identify architectural bottlenecks and lead the Request for Comments (RFC) process to steer the team toward long-term scalability.
  • Raise the Bar: Lead code and design reviews with a quality-first mindset. You will proactively mentor junior engineers, not by fixing their code, but by teaching them how to think like architects.
  • On-Call Excellence: Act as a guardian of our microservices. During on-call rotations, you will advocate for and implement permanent fixes to "silence the noise".

• Product & Cross-functional Collaboration
  • Challenge & Contribute: Work with Product, Design, and Analytics to scrutinize requirements to ensure maximum product impact. You will proactively suggest technical trade-offs that could deliver 80% of the value with 20% of the complexity.
  • Bridge the Silos: Collaborate with Android, iOS, and ML teams to ensure our APIs are optimized.

We are looking for an Web & Digital Account Manager to lead website and digital marketing projects for key client accounts. This role focuses on managing web design, web development, and campaign-related digital work from planning through to launch and optimisation.

You will act as the bridge between clients and internal teams, ensuring projects are delivered smoothly, on time, and aligned with both brand and performance goals.

RESPONSIBILITIES

CLIENT MANAGEMENT

• Serve as the primary point of contact for assigned client accounts.
• Lead project kick-off meetings and clarify goals, timelines, and deliverables.
• Translate client requirements into clear briefs for design and development teams.
• Provide regular updates and manage expectations throughout the project lifecycle.
• Build strong, long-term client relationships based on trust and delivery excellence.

PROJECT DELIVERY

• Manage end-to-end website projects, including redesigns, new builds, and landing page development.
• Oversee timelines, budgets, and resource coordination.
• Ensure work is delivered in accordance with the agreed scope and quality standards.
• Support content, UX, and SEO alignment during the build process.
• Coordinate testing, QA, and launch processes to ensure smooth deployment.

DIGITAL & PERFORMANCE ALIGNMENT

• Ensure websites and landing pages are built with performance in mind (SEO structure, mobile responsiveness, page speed).
• Support the implementation of analytics and basic conversion tracking.
• Review performance data post-launch and recommend improvements.
• Identify opportunities to upsell additional services, such as CRO, SEO, or ongoing optimisation.

INTERNAL COLLABORATION

• Work closely with designers, developers, strategists, and content teams.
• Prioritise tasks and manage competing deadlines.
• Flag potential risks early and help problem-solve solutions.
• Maintain clear documentation, including project timelines and scope updates.

REQUIREMENTS

• Previous experience in account management, digital project management, or digital marketing.
• Experience managing website or digital build projects (e.g., WordPress, Shopify, Webflow, or similar platforms).
• Strong understanding of how websites support marketing performance.
• Basic knowledge of SEO principles, website structure, and analytics.
• Strong organisational skills and ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal.
• Comfortable working with remote or cross-functional teams.
• Ability to take ownership and work independently.