Reporting to the Manager, Singapore, this role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

Merchant Support, your primary responsibility will include but not limited to

the following:

• To support business development efforts during pre-sales, implementation, and post-sales support by:

- providing technical expertise to internal and external stakeholders.

- designing and presenting ecommerce solutions for clients and partners

- conducting internal and external training

• Point of contact point between technology team and business / product development
• team technical issues/bugs.
• Able to decipher/decoded merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the
• RCA).
• System monitoring and SLA follow ups.
• Assist with ad-hoc special projects integration and monitor stability (can be 24/7 for a period), specially for L1 cases

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• Ability to effectively prioritize tasks
• Dedication and commitment to problem resolution
• Strong customer focus, Proactive/Extrovert, Team Player
• MS Visual Studio 2013
• Knowledge of SQL Statement
• API-based programming skills is an advantage
• Java, HTML, Desktop OS, Window Server

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We are looking for a highly motivated individual to join our team as a Recovery & Enforcement Intern. This role is primarily focused on debt recovery operations, with the opportunity to gain hands-on, practical legal exposure in litigation and enforcement processes in Malaysia.

You will gain insight into how recovery strategies are executed—from early-stage collection efforts to legal enforcement and litigation, and have the opportunity to work with external legal counsel and third party recovery agencies.

What will you do:

Recovery & Enforcement Operations Support

• Analyse portfolio performance and recovery trends

• Support the management of delinquent accounts and execution of recovery efforts including tracking, follow-ups, and coordination
• Assist in monitoring repayment progress and implementation of restructuring arrangements and recovery strategies
• Liaise with external legal counsel and other external parties on recovery and litigation matters
• Support preparation, review and summarisation of recovery and litigation-related documents
• Support the filing of all cause papers and monitor compliance with court deadlines
• Support coordination of litigation-based recovery actions, including judgment enforcement
• Maintain and support continuous improvements on records, trackers, and reporting for recovery and enforcement cases, including supporting enhancements and new tracker development
• Undertake any other tasks as may be assigned from time to time within the scope of the role

Hands-on Enforcement & Regulatory Exposure

• Gain practical exposure to litigation-based recovery processes, including supporting the preparation and review of cause papers (e.g. statements of claim, affidavits, enforcement documents), under the guidance of the Legal team
• Develop understanding of enforcement and asset recovery strategies in practice
• Gain practical exposure to the practical steps and processes that facilitate enforcement actions, including:
• Supporting processes involving JPJ (vehicle ownership / enforcement checks)
• Land Office searches and dealings (e.g. title verification, encumbrances)
• Stamp Office processes and documentation requirements

What are we looking for:

• Undergraduate(s) in Law are preferred but this role is open to all backgrounds (Law, Business, Finance, Tech or others) – anyone keen to gain hands-on experience is encouraged to apply
• Strong interest in collections, litigation, recovery, or fintech
• Detail-oriented, organised, and proactive
•  Comfortable working in a fast-paced, execution-focused environment

What's in it for you:

• Exposure in a diverse range of unique peer-to-peer (P2P) financing products
• A comprehensive understanding of the post-delinquency loan lifecycle, from  default management, recovery strategies, and enforcement actions
• Practical understanding of how legal processes are applied in recovery
• Exposure to Malaysia’s court and enforcement ecosystem and processes
•  A unique blend of operational, legal, financial, and tech-driven experience

This internship comes with a monthly allowance of RM1,000.

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Dealing Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Executing analytical procedures on related business areas as required.
• Exploring new ways of improving the existing procedures continuously.

• Working closely with the senior team on trade supervision and risk strategy alignment.

• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• 1-3 years of relevant work experience in financial services.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.

We’re looking for a Customer Support Agent on a 12 month contract  to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Customer Support Agent at Double Eleven, you’ll  focus exclusively on ticket based support. Provide clear, accurate, and timely responses to customer enquiries, investigate reported issues, and escalate matters where appropriate, in line with established processes and service standards.

Double Eleven is one of the largest independent video games developers and publishers in the UK. Headquartered in Middlesbrough, we employ over 400 people across our UK and Kuala Lumpur studios.

We are incredibly proud to partner with some of the world’s leading developers and publishers, including Rockstar Games, Obsidian Entertainment, Mojang, Bethesda Game Studios and Facepunch. 

As a global games company, we've collaborated to create new worlds in The Outer Worlds 2, helped deliver unforgettable experiences for players of Red Dead Redemption, enabled millions to battle in Rust Console Edition and created new adventures in Fallout 76. 

Double Eleven is more than a place to work, we are deeply values-driven in all that we do and we know that we are at our best when our people feel fulfilled. We offer flexible working hours to allow you to truly enjoy work/life balance and always strive to deliver a workplace experience like no other.  We regularly bring our people together to connect and have fun through our many different events, parties and hobby-based clubs.

Interested? We kindly ask all applicants to submit a portfolio showreel to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

On this occasion, we’re unable to sponsor a visa for this role.

What you’ll be doing

• Respond to and resolve Customer Support support tickets on a daily basis.
• Ensure all customer enquiries are handled professionally, efficiently, and in accordance with internal guidelines.
• Investigate customer reported issues and provide appropriate resolutions or escalations.
• Compile and submit a regular customer support ticket overview report in accordance with reporting requirements.
• Maintain accurate and up to date ticket documentation.
• Meet defined response time and quality benchmarks.
• Participate in onboarding, training, and process improvement activities as required.

What we’re looking for

• Advanced proficiency in English speaking and writing (minimum C1 level).
• Strong written communication and problem solving skills.
• Comfortable working with ticketing systems and learning new tools.
• Able to manage workload effectively and meet daily operational requirements.
• Previous experience in a customer support role.

Qualifications

• All relevant qualifications considered

What to expect

Working life at Double Eleven 

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a 1 hour lunch break (with the opportunity to flex down to 30 minutes or up to 2 hours)
• 14 days annual leave + holidays gazetted by the Federal Government of Malaysia (where holidays fall on a weekend, you’ll receive either the Monday or Friday as extra holiday!) 
• 1 day leave for your birthday
• Up to 10 days discretionary annual leave during our end of year break
• 1 day leave if you’re moving house
• Potential for annual performance bonus
• Best-in-class tools and workflow so you can focus on creativity
• 3 additional days annual leave for 5 years service and a further 3 days annual leave for your 10 years service milestone
• State of the art office facilities in an central location with excellent transport routes
• Assorted fruit and bread options, juice, hot drinks and fruit
• Employee referral bonus (up to MYR5,000!)
• Free game codes, game swag and merchandise
• On site parking expensed 

Professional development and wellbeing

• Free gym membership at a local gym in Mid Valley 
• Company private healthcare cover in-patient and out-patient for you, your spouse and children
• Access to mental health and wellbeing support via Plumm (includes 4 free video therapy sessions per month for both the employee and up to 3 family members aged 18+), unlimited text therapy, courses, meditations
• A personalised development plan with dedicated support tailored to your growth and goals
• An accredited Academy providing professional qualifications
• In-studio wellbeing programmes and People team support

Team life 

• Subsidised off-site team activities 
• Many team events to celebrate team and game milestones
• Sponsored team activities
• Opportunity to contribute to our internal Employee Diversity and Equality Network

Ways to reach 
If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Talent team at [email protected]

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. 

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. 

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together

Job Summary

We are seeking a hands-on and proactive IT Operational Support Intern to join our team. In this role, you will be involved in supporting the end-to-end process of hardware deployment and providing assistance in system testing, on-site troubleshooting, and other key operational tasks that contribute to the smooth delivery of our services.

Responsibilities:

• Prepare, test hardware such as POS systems, kiosks, printers, tablets, and related devices for deployment.
• Assist with on-site deployment and installation at client locations, ensuring proper setup and configuration.
• Perform troubleshooting on hardware and system issues during and post-deployment.
• Coordinate with internal teams to gather necessary resources and information for deployment execution.
• Help manage inventory, maintain documentation, and support operational logistics.
• Provide general support to daily operational workflows that contribute to business continuity.
  

Job Requirements:

• Interest in IT systems, hardware deployment, or technical operations.
• Willingness to handle physical setup tasks and support field deployment needs.
• Good communication skills and a strong sense of responsibility.
• Detail-oriented and eager to learn with a solution-driven mindset.
• Able to work independently and in a team setting.
• Basic proficiency in Microsoft Office; experience in troubleshooting hardware/software is a plus.

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Key Responsibilities:

1. Performance Tracking & Risk Management: Track business volume KPIs, identify deviations, and provide early risk alerts to stakeholders.

2. Regulatory & Political Impact Analysis: Conduct granular analysis of transaction volume changes driven by new regulations, political developments, or macroeconomic factors. Build predictive models for mid-/long-term trends.

3. Business Operations Analysis: Partner with cross-functional teams to analyze profitability, operational efficiency, and market opportunities. Deliver clear, actionable reports.

4. Data Product Development: Define core business metrics, document domain knowledge, and collaborate with data engineers to build scalable data products (e.g., dashboards, data warehouse tables).

• 2-5 years in BI, data analysis, ETL or related fields. Preferred: Exposure to payments, fintech, or financial services.
• Technical Skills: Proficiency in SQL for data querying/transformation.Advanced Excel Sheets (pivot tables, complex formulas).Familiarity with BI tools (Tableau, Power BI) is a plus.
• Analytical Mindset: Ability to translate raw data into business narratives.
• Language: Fluent English (working language). Mandarin Chinese proficiency is a strong advantage.
• Soft Skills: Collaborative, detail-oriented, and adaptable to fast-paced environments.

We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences.  

The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.

1. Transactional Processing

   • Monitor the purchase requisitions and purchase order creation following defined policies and procedures.

   • Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).

2. Incident and Problem Management

   • Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.

   • Assist in root cause analysis, helping to prevent recurrence and drive improvements.

3. Customer Help Desk

   • Serve as a primary contact point for internal inquiries related to procurement transactions and processes.

4. Continuous Improvement

   • Identify and suggest areas for process enhancement within transactional procurement and customer support.

Job Title

Videography Consultant (Digital Videography)

Duration: February 2024 – Present

Role Overview

The Videography Consultant (Digital Videography) partners with internal stakeholders and leadership to deliver high‑quality, engaging video content that supports business objectives. This role is responsible for end‑to‑end video production, translating complex and technical topics into compelling visual stories, while ensuring alignment with global brand standards.

Key Responsibilities

• Partner with internal departments to review, refine, and shape video storylines, advising on production feasibility and proposing creative enhancements.
• Collaborate closely with the Leadership Team to align video storytelling with organizational goals, strengthening the clarity and impact of internal communications.
• Produce, direct, and deliver over 60 internal videos, transforming technical or complex subjects into engaging and accessible narratives.
• Manage end‑to‑end creative execution, including concept development, storyboarding, motion design, animation, filming, and post‑production.
• Ensure all video content adheres to global brand guidelines and maintains a consistent visual and narrative standard.
• Continuously improve production workflows to increase delivery speed and efficiency, while sharing best practices and creative guidance with colleagues.
• Provide occasional graphic design support to internal teams, including mockups, digital banners, and presentation enhancements.

Skills & Expertise

• Strong expertise in digital videography, video direction, and post‑production.
• Proven ability to translate technical information into clear, engaging visual stories.
• Solid experience in motion graphics, animation, and storyboarding.
• Strong stakeholder management and collaboration skills, including working with senior leadership.
• Demonstrated ability to manage multiple projects while meeting deadlines and quality standards.
• Working knowledge of brand governance and applying global brand standards across creative outputs.

Key Outcomes

• Clearer, more engaging internal communications through effective video storytelling.
• High‑quality video and motion content delivered efficiently and consistently.
• Improved creative workflows and raised overall creative quality across teams.

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.   

• Support Internal and External Clients with the understanding of Data Science design and methodology.  

• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.  

• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.  

• Understand Nielsen products and services to suggest innovative solutions for client challenges.  

• Collaborate with other Data Science team units.  

•  Automate and develop solutions for existing processes.  

•  Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies. 

About you  

You have dabbled in data. You have perused Python. And you have the communication chops to translate it all into conversation or presentations. While you have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what is happening in big data and you are ready to influence what is next.  

Job Description

The role of IT Support Analyst – South East Asia is really important to us. 

The IT Support team are responsible for supporting and maintaining all aspects of the end user facing IT environment across Radius. 

You will be a key part of the IT Support team, providing a vital front-line service to Radius colleagues across the group. You will also play a significant role as the company expands its IT Support offering and moves towards a follow-the-sun global support model as a result of significant continued international growth.

This position is based at our office in Kuala Lumpur, Malaysia and reports into our Head of IT Support (based in the UK)

Your responsibilities will include…

• Supporting and maintaining aspects of the group’s IT environment including PCs, servers, printers, network equipment, audio visual equipment and telephony systems.
• Hardware and software installations and upgrades.
• Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
• Ensuring local/regional alignment with all group wide IT standards and procedures, advocating these standards and procedures in-region.
• Ensuring that all support requests are responded to within agreed timelines, appropriately prioritised and escalated to other technical support team/s if required.
• Proactively researching and recommending courses of action to prevent problems and to maintain high IT support service levels for our internal customers.
• Working with the Head of IT Support to define support initiatives and solutions for improving service efficiency and effectiveness.
• Keeping internal customers informed of any IT related issues that might impact their teams.
• Ensuring Change Management processes are followed for all system changes.
• Working with third party global technology partners as needed to ensure optimal approaches to cyber security and application support.

As a key member of our regional shops team, you will drive operational improvements across our three brands: foodpanda, foodora, and yemeksepeti. We are expanding into new verticals, and you will own the operational foundations of in-store fulfillment, focusing on picker efficiency, operational tooling, and field training.

In this regional role, you will be the bridge between high-level strategy and local execution across 15 countries. Your focus is to build scalable operational playbooks that drive continuous improvements to reduce items not delivered (IND) and ensure high fulfillment accuracy, enabling store teams to consistently deliver complete and reliable orders.

In this role, you will:

• Define the operational framework to minimize Items Not Delivered (IND) and manage out-of-stock scenarios across all Grocery and Retail partners.
• Lead Field Training & Knowledge Sharing, creating scalable training programs and playbooks that ensure local market teams and pickers follow best-in-class operational standards.
• Monitor and improve Vendor Performance, creating benchmarks for picking accuracy, speed, and reliability across our regional footprint.
• Develop supporting tools and processes that empower local market teams to identify operational bottlenecks and accelerate performance improvements.
• Coordinate cross-functional initiatives with Local Teams, Product, and Analytics to improve our Shops offering holistically.

As a Senior Data Analyst you will leverage your expertise to directly impact the performance and reporting for our 10 markets in the APAC region. You will act as a high-level advisor to the local markets, leveraging deep-dive analytics and AI-tools to steer country performance. This isn't about building reports, it’s about translating complex data into strategic roadmaps. You will bridge the gap between technical data analytics and executive decision-making, ensuring our global footprint is optimized for growth and efficiency.

This high-impact role requires a self-starter who is capable of effectively balancing trade-offs between speedy delivery and long-term investments in strategic data assets in order to enhance growth, efficiency, and competitive advantage across multiple markets.
 

Responsibilities:

• Strategic Market Advisory: Act as the primary consultant for 10 international markets, conducting deep-dive analyses into country performance to identify growth levers and operational gaps.
• Advanced Data Modeling & Analysis: Lead the development of complex SQL models to transform large datasets into scalable reports and actionable insights, using tools like BigQuery and dbt. Leveraging critical thinking in questioning existing solutions, and high ownership in developing new ones. Championing high standards in communication and deliverables.
• Next-Gen Data Solutions: Move beyond traditional BI by integrating LLMs and agentic workflows into our reporting suite, transforming static data into interactive, conversational business intelligence.
• Functional Knowledge and Business Acumen: Quickly develop an excellent understanding of the business and its key processes, strategic levers and KPIs
• Stakeholder Collaboration & Data Advocacy: Partner with senior business leaders to co-define key metrics, identify process optimization opportunities, and translate analytical findings into actionable insights. Being a strong advocate for building strategic analytical partnerships, as opposed to just providing data.
• Transparency & Backlog Management: Maintain clear visibility into the team’s project backlog, providing regular updates and insights to stakeholders. Actively seek and incorporate feedback to continuously improve analytics processes and outputs.
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• Data & Reporting Consistency: Balance speed and adherence to SLAs with a commitment to data consistency, avoiding redundant work and ensuring alignment with the organization’s ethos of a single source of truth and standardized processes for financial and other reporting.
• Rigorous Standards in Data Quality: Establish, provide ongoing evaluations, and make strategic recommendations on future enhancements in data accuracy, validity, and velocity, both of analytics outputs created internally, and of our portfolio of category position solutions provided by external partners.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

The Customer Success Analyst, reporting to the Head of Customer Success, is responsible for delivering high-quality support to a global client base across multiple channels, including email, phone, and live chat. This role focuses on resolving client trading and administrative queries efficiently while ensuring a positive customer experience. The analyst is expected to stay informed on financial market developments to provide timely and value-added support, maintain accurate client interaction records in CRM systems, and ensure full compliance with regulatory requirements and Treating Customers Fairly (TCF) principles. Prior experience in financial services, particularly within the CFD/FX or online trading space, is preferred.

Who We Are

Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.

Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.

Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.

Our Commitment to Each Other

We have each other’s backs

There when we need each other most

We challenge each other

Be more creative, more curious, more bold

We thrive together

Taking our work to the next level

We form strong bonds

Through team building and social events

We don’t judge

Instead, we teach and are open to learning

We step up

Taking ownership and supporting each other to do the same

Responsibilities

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• Ensure that you act with adherence to all Treating Customers Fairly (TCF) principles and relevant regulatory requirements.

• Previous experience in the financial services sector or similar environment
• Knowledge or strong interest in CFD, FX, or online trading
• Experience working with a CFD broker or similar environment
• Strong customer service and problem-solving skills
• Ability to handle client queries across multiple channels (email, phone, live chat)
• Good understanding of financial markets and ability to stay updated on market news
• Attention to detail with accurate record-keeping in CRM systems
• Strong communication skills and ability to engage with a global client base

Financial Reporting & Analysis

• Support monthly regional reporting and consolidation, including revenue, cost, and margin analysis.
• Prepare variance analysis (Actual vs Budget vs Forecast vs Prior Year) with clear and structured commentary.
• Assist in identifying key performance drivers, trends, and anomalies.
• Support coordination of month-end close activities with country finance teams.

Forecasting & Pipeline Tracking

• Support monthly forecast cycles and annual budgeting processes.
• Maintain and update pipeline tracking and revenue forecasts in collaboration with finance partners and business teams.
• Assist in validating forecast assumptions and ensuring consistency across markets.
• Support consolidation of market-level forecasts into regional views.

Data, Reporting & Process Support

• Maintain and update financial models, templates, and reporting files.
• Support development of dashboard reporting and data visualisation outputs.
• Perform data validation, reconciliation,
  and integrity checks.
• Assist in improving reporting efficiency through automation (Excel, Power Query, etc.).

Business & Project Support

• Work with finance partners and project teams to collect financial inputs and track performance.
• Support tracking of project revenue, WIP, and margin trends.
• Assist in maintaining governance documentation and audit readiness.

We are seeking a dynamic Regulatory Data Analyst (1-Year Contract) to be part of our mission to drive impactful decisions across our 16 markets. Working within our Analytics team, you'll support the team by providing high-quality regulatory data operations support and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills and learn from experienced data professionals.

• Data Preparation & Ad Hoc Analysis: Manage and validate regulatory data requests from regulatory bodies, and courts. Ensure accurate and timely submission of information in accordance with specified deadlines.
• Cross-Functional Collaboration: Partner with legal and technical teams to maintain data integrity and uphold internal data quality standards.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

• BS or higher degree in Economics, Finance or equivalent science oriented track
• Knowledge of most common traded financial instruments is a MUST
• Must be detailed-oriented, a quick learner, and a self-starter
• 7+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.
• Previous experience with a flagship Trading system (ideally Murex) is an advantage
• Previous experience in delivering projects in financial services – preferable Investment banking and Risk
• Solid experience in gathering and writing requirements and functional specifications in a project framework