Manage the full onboarding and account opening process for high-net-worth individuals, corporate, and family clients. This includes client admission, document verification, account setup, and service activation to ensure a smooth onboarding experience.
Collect and verify client KYC/AML documents, identity proofs, asset records, and agreements. Complete compliance checks, document filing, and system entry in accordance with SFC of Hong Kong requirements.
Coordinate with business, compliance, risk control, operations, and partner private bank teams to resolve issues during onboarding and track progress.
Explain service offerings, asset management solutions, contract terms, trading rules, and compliance requirements to clients. Provide training and daily support to maintain high-net-worth client relationships.
Maintain onboarding records, compliance files, and business data. Collect client feedback and propose process optimization solutions.
Strictly comply with Hong Kong financial industry confidentiality rules and protect client information.
Prepare regular client data reports and support compliance reviews.
Job Requirements
Bachelor’s degree or above, preferably in Finance, Economics, Law, Business Administration, or related fields.
At least 3 years of working experience in client onboarding, account opening, KYC/AML compliance, high-net-worth client service, or private banking/wealth management. Experience in Hong Kong financial institutions is a plus.
Familiarity with SFC regulatory requirements, KYC/AML procedures, and high-net-worth client service standards. Understanding of family office or External Asset Management (EAM) business is preferred.
Fluent in written and spoken English and Chinese, with the ability to communicate independently with global clients.
Meticulous, responsible, and resilient, with strong coordination and problem-solving skills.
Proficient in MS Office; experience with CRM or financial business systems is an advantage.
Strong compliance awareness, service mindset, and professional ethics.
