Organization- Hyatt Centric Victoria Harbour, Hong Kong
Summary
Under the direction of the F&B Operations Manager, the Service Associate is responsible for mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets 在餐飲營運經理的指導下，負責準備工作、服務、收銀以及在餐廳中提升顧客滿意度
Manage team schedules and ensure manning meet service demands 管理團隊排班，確保人力資源滿足服務需求
Train and mentor associates on Chinese dining experiences and service 培訓和指導員工有關中餐用餐體驗和服務
Handle customer complaints and feedback professionally 專業處理顧客投訴和反饋
Collaborate with kitchen associates to ensure timely service and quality 與廚房團隊合作，確保及時服務和品質
Monitor service standards and implement improvements as needed 監控服務標準，並根據需要實施改進
Prepare reports on team performance and service metrics 準備團隊表現和服務指標的報告
Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible) 節約食品、飲料、紙品、電力和水資源 (盡可能進行回收利用)
Check inventory in sections appointed for daily requisition 檢查餐廳的庫存以進行每日訂貨
Perform any duties assigned by the Management Team deemed necessary 執行管理團隊認為必要的任何職責
Qualifications
Strong leadership and communication skills 領導能力和溝通技巧強
Ability to multitask and prioritize effectively 能夠有效地處理多個任務和優先排序
Proficiency in both spoken and written English and Chinese 精通英語和中文的口語和書寫
Excellent problem-solving skills with a focus on culinary excellence 優秀的問題解決能力, 專注於烹飪卓越
Able to work independently 能夠獨立工作
Pleasant, service-oriented and outgoing personality 友善、服務導向且外向的個性
Able to work under pressure, in a dynamic and fast-paced environment 能在高壓和節奏快的環境中工作
Proficient in MS Office applications 精通MS Office應用程式
