- Fintech
- Innovative project
- Leading digital transformation project
About The Role
We are looking for a
Senior Voice Infrastructure Engineer to join a dynamic global team supporting critical voice systems within a fast-paced financial services environment.
This is a hands-on role where you will act as a
Level 3 escalation point, lead infrastructure upgrades, and play a key role in delivering voice solutions across regional and global offices.
Key Responsibilities
- Provide Level 3 support for enterprise voice infrastructure, working closely with offshore support teams
- Oversee outsourced voice operations and ensure high standards of delivery and quality
- Lead and contribute to key voice infrastructure projects, including:
- Cisco Call Manager (CUCM) upgrades
- Voice recording platform upgrades (compliance-driven)
- Migration from ISDN/PRI to SIP telephony
- Office build, relocation, and expansion projects (APAC / global)
- Support regional expansion initiatives, including new office setups
- Collaborate with cross-functional teams (Infrastructure, Compliance, Trading)
- Troubleshoot and resolve complex voice issues across distributed environments
Technical Environment
- Cisco Unified Communications Manager (CUCM)
- UCCX / Contact Centre solutions
- Trading voice platforms (BT Trading / turret systems)
- Voice recording systems (Verint / NICE)
- Enterprise telephony protocols (SIP, PSTN)
Requirements
- 7+ years’ experience in voice engineering within banking or financial services
- Strong hands-on expertise with Cisco CUCM (Call Manager)
- Proven experience providing Level 3 / 3rd line support
- Solid knowledge of:
- SIP / PSTN / telephony protocols
- Voice infrastructure upgrades and migrations
- Experience working with outsourced vendors (e.g., BT)
- Fluent in English and Cantonese (essential)
Preferred Skills
- Mandarin language capability
- Experience with UCCX (Contact Centre)
- Exposure to voice recording platforms (Verint / NICE) and regulatory compliance
- Knowledge of trading turret systems (e.g., BT Trading)
- Experience with voice transcription or analytics platforms
Why Join
- Work on business-critical global voice infrastructure
- Be part of large-scale transformation projects
- Collaborate with international teams across APAC, Europe, and beyond
- Opportunity to influence modernisation of enterprise telephony
