ABOUT US
Join Us In Building the Future of Precision Health!
Lucence is a precision health company accelerating early detection of cancer and age-related diseases. We help people live longer, healthier lives through advanced testing that identifies risks before symptoms appear. Operating from twin hubs in Singapore and Silicon Valley, our multidisciplinary team spans tech, commercial, and clinical roles.
Join us to build a world where cancer and diseases of ageing are caught early and treated accurately. Together, we are making this future a reality.
ABOUT THE ROLE
As the Sales Coordinator, you will report to the Sales Director (Hong Kong), and you will play a pivotal part in streamlining the journey from a blood draw to life-changing results.
Key Responsibilities
- Sales Support: Manage daily administrative tasks, including customer queries and preparing sample kits/order forms.
- Logistics Management: Coordinate sample collection with logistics partners and arrange international shipments to our Singapore laboratory.
- Inventory Control: Monitor and replenish clinical consumables (e.g. Streck tubes/kits) and office supplies.
- Data Integrity: Maintain the CRM system and input daily order tracking (collection dates, arrival dates, and TAT) with sharp attention to detail.
- Design and Marketing: Design and product marketing materials (digital and print), and assist with generating social media.
ROLE REQUIREMENTS
Must-Haves
- 1–3 years of experience in a sales administration/coordination role.
- Prior working experience in customer service with a focus on sales support and coordination would be advantageous.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Flexibility to attend to customer support and operational matters beyond usual working hours
- Excellent communication and interpersonal skills.
- Knowledge in CRM Management software will be an advantage, i.e. OnepageCRM, Salesforce
- Ability to multitask while maintaining sharp attention to detail.
Nice-to-Haves
- Prior experience in healthcare, biotech, or diagnostics is highly preferred.
- Experience working in high-growth environments and a willingness to handle ad-hoc tasks like organising seminiars or office supplies.
WHAT WE HAVE TO OFFER
- Meaningful Mission: Being at the forefront of the fight against cancer!
- Global Exposure & Mobility: Collaborate with world-class talent across Asia and the US.
- Continuous Learning: Dedicated budget for professional development and training.
- Work-Life Balance: Generous annual leave and parent-care leave to support your well-being.
- Dynamic Culture: A fast-paced, inclusive, and highly collaborative environment where ideas become reality
EQUAL OPPORTUNITY & INCLUSION
Lucence is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.
RECRUITMENT POLICY
Lucence does not accept unsolicited resumes from external agencies or recruiters. Any resume or candidate details submitted to Lucence employees, offices, or aliases without a prior written agreement and a specific search assignment from our HR Department will be considered the property of Lucence. No fee will be paid if Lucence hires the candidate as a result of such unsolicited submission.
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攜手共創精準醫療的未來！
Lucence 是一間精準醫療科技公司，致力於加速癌症及與年齡相關疾病的早期檢測。我們透過先進的檢測技術，在症狀出現前識別潛在風險，幫助大眾活得更長壽、更健康。Lucence 以新加坡和美國矽谷為雙總部，我們的跨領域
團隊涵蓋科技、商業及臨床醫學等範疇。
歡迎加入我們，共同打造一個能及早發現並精準治療癌症與衰老疾病的世界。讓我們攜手將這個願景化為現實。
職位簡介
作為銷售協調員（Sales Coordinator），你將直接向銷售總監（香港）匯報。你將在優化整個檢測流程中扮演關鍵角色——從安排抽血到交付轉化生命的檢測報告，確保每一步都流暢高效。
- 主要職責
- 銷售支援： 處理日常行政事務，包括解答客戶查詢、準備樣本採集套件（Sample kits）及訂單表格。
- 物流管理： 與本地物流合作夥伴協調樣本收送，並安排將樣本國際運送至我們的新加坡實驗室。
- 庫存管制： 監控並及時補充臨床耗材（如 Streck 採血管/套件）及辦公室用品。
- 數據與系統維護： 維護 CRM 系統，並以嚴謹認真的態度輸入每日訂單追蹤數據（包括採集日期、送抵日期及報告週轉時間 TAT）。
- 設計與市場推廣： 協助設計及製作市場推廣材料（印刷品及數碼媒體），並協助編寫社交媒體內容。
職位要求
基本條件（Must-Haves）
- 擁有 1 至 3 年銷售行政或銷售協調相關工作經驗。
- 具備客戶服務經驗，並曾從事銷售支援及協調工作者將獲優先考慮。
- 能在節奏明快、有壓力的環境下工作，並於限期內完成任務。
- 工作具靈活性，能於非辦公時間處理緊急的客戶支援或營運事宜。
- 具備出色的溝通及人際交往能力（必須流利粵語及英語；懂普通話者佳）。
- 熟悉 CRM 管理軟件（如 OnePageCRM、Salesforce）者將獲優先考慮。
- 具備良好的多任務處理（Multitasking）能力，同時保持高度的細心與準確度。
加分條件（Nice-to-Haves）
- 擁有醫療、生物科技、醫療器械或臨床診斷行業經驗者進一步考慮。
- 具備初創或高速成長企業的工作經驗，並樂意處理看似微小但重要的日常事務（例如協助籌辦講座或管理辦公室物資）。
我們為你提供
- 具意義的使命： 站在抗癌前線，為人類健康帶來實質改變！\國際化視野： 與來自亞洲及美國的頂尖國際人才並肩工作。
- 持續學習支援： 提供專屬預算，資助員工進行專業發展與培訓。
- 工作與生活平衡： 提供優厚的年假及家庭照顧假（Family care leave），全面支援你的身心健康。
- 充滿活力的團隊文化： 節奏明快、具包容性且高度協同的團隊環境，讓你的想法變成現實。
