About the Company
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes My Bus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and My Bus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Role
Reporting to the Sales Manager or Country Head, the primary role of Account Executive/ Account Manager is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
Responsibilities
- Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis and promotion, preparing business intelligence reports.
- Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and tradeshows.
- Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients’ needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last minute deals, preparing proposals for clients, negotiation and deal closing.
- Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
- Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
- Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market.
- Ensure business transactions are in accordance with the company policies.
- Responsible for sales revenue and profit targets.
- Other duties as and when assigned by manager.
Qualifications
- Excellent selling and influencing skills, ability and desire to win new business.
- Strong communication and presentation skills.
- Planning and organizational skills.
- Self-motivated and a good teamworker.
- Good negotiation skills.
- Good knowledge of destinations and tourist attractions in Europe.
- Computer literate with Microsoft Office applications.
- Language Skills: Fluent in Cantonese, Mandarin and above middle level of English skill in writing, reading, listening and speaking are must.
Required Skills
- Sales background. With demonstrable ability to win new business
- Excellent communication and negotiation abilities.
- Ability to understand client needs and deliver customized solutions.
- Positive attitude and good communication skills.
- Strong analytical skills to understand and respond to key business indicators and competitive trends.
- Excellent selling capabilities.
- Excellent organizational and planning skills and able to multi task.
- Accountable and resilient.
- Ability to work under pressure.
- At least 3 years’ experience in the same capacity.
- Client Relationship Management.
- Sales Strategy.
What We Offer
- Global Brand: Opportunity to work in an international environment.
- Stability: 100 Years at the top of our field and still pushing into new territory.
- Progression: We reward high performers and look to promote key talent internally.
- Learning and Development opportunities for growth and Upskilling.
- A Supportive Management Culture and autonomous working environment.
- Company Wide Bonus Scheme.
- Dedicated Employee Engagement Activities.
- Flexible & Hybrid Working.
- Annual Awards and Recognition for high Performers.
- Friendly and Collaborative work environment.
