Principal Responsibilities
Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors
Specific Duties
- Carry out instrument installation
- Carry out corrective and preventive maintenance in the field
- Carry out reagent application and related troubleshooting
- Carry out customer training for instruments operation, maintenance, and troubleshooting
- Provide telephone support to the customers
- Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes
Core Competencies
Adaptability
- Tries to understand changes
- Treats changes and new situations positively
- Adjusts behavior to deal with changes
Initiative
- Responds quickly & being proactive
- Implements new ideas or potential solutions without prompting
- Takes action that goes beyond job requirements in order to achieve objectives
Integrity
- Maintains, promotes social & ethical norms
- Adheres to codes of conduct & ethical principles
Innovation
- Generates innovative solutions in work situations
- Draws multiple sources for ideas and inspiration
- Tries different & novel ways to deal with work problems
Teamwork
- Shares important or relevant information with the team
- Listens to & fully involves others in team decisions & actions
- Establishes & maintains goods working relationship with others
