About AXA Hong Kong and Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).
Responsibilities:
1. Planning
- Collaborate with business divisions to define project and BAU scope during project/demand initiation, ensuring clarity on business objectives, expected outcomes, and success measures.
- Establish project and demand timelines, selecting suitable implementation approaches and methodologies.
2. Business Advisory
- Support business stakeholders in understanding the value, capabilities, and benefits of Customer Communications Management (CCM) and related applications.
- Contribute to business proposals and feasibility assessments to ensure technical requirements, dependencies, and constraints are accurately represented.
3. Solution Delivery
- Lead the delivery and enhancement of Customer Communications Management applications and customer engagement solutions.
- Apply Agile/Scrum methodologies to manage end‑to‑end application lifecycle activities-from requirements gathering to deployment and ongoing support.
- Work closely with business stakeholders, solution architects, developers, and cross‑functional IT teams to ensure successful project delivery.
- Define project goals, develop actionable delivery plans, and ensure alignment with AXA's standards, policies, governance, and quality requirements.
- Manage project timelines, budget estimates, progress tracking, and reporting, ensuring transparency and timely communication.
- Coordinate and supervise project team members, defining responsibilities and overseeing work schedules and resource allocations.
- Implement delivery strategies to ensure projects are completed on time, within scope, and within budget.
- Leverage project management tools to measure performance, track milestones, monitor risks/issues, and maintain schedule adherence.
- Conduct risk assessments, formulate mitigation plans, and proactively address issues that may impact delivery
- Organize and lead project meetings, workshops, and stakeholder reviews to track progress and maintain alignment throughout the project lifecycle.
Qualifications:
Experience and Education
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience in IT solution delivery, with at least 3 years in the insurance or financial services industry.
Technical Skills
- Solid knowledge and hands‑on experience in Customer Communications Management (CCM) development and implementation.
- Familiarity with major CCM tools and platforms is an advantage.
- Knowledge of Azure cloud services and the OpenPass platform is an advantage.
- Strong understanding of the system development life cycle (SDLC) and quality assurance practices.
- Working knowledge of AS/400 RPGILE development and API integration within life insurance/financial services is an advantage.
Professional Skills
- Strong analytical thinking, problem‑solving skills, and attention to detail.
- Good written and verbal communication skills in English.
- Experience working in Asian markets, with understanding of cultural characteristics and work styles, is an advantage.
Qualifications:
Experience and Education
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience in IT solution delivery, with at least 3 years in the insurance or financial services industry.
Technical Skills
- Solid knowledge and hands‑on experience in Customer Communications Management (CCM) development and implementation.
- Familiarity with major CCM tools and platforms is an advantage.
- Knowledge of Azure cloud services and the OpenPass platform is an advantage.
- Strong understanding of the system development life cycle (SDLC) and quality assurance practices.
- Working knowledge of AS/400 RPGILE development and API integration within life insurance/financial services is an advantage.
Professional Skills
- Strong analytical thinking, problem‑solving skills, and attention to detail.
- Good written and verbal communication skills in English.
- Experience working in Asian markets, with understanding of cultural characteristics and work styles, is an advantage.
