Mandarin Oriental Hotel Group is looking for a
Digital Learning Intern – Service Essentials to join our
Digital Learning team.
Are you passionate about storytelling, digital media, and creating meaningful learning experiences? Do you thrive in a collaborative environment that values curiosity, integrity, and a growth mindset? Join us and help shape engaging, AI‑powered digital learning content that inspires colleagues across the globe. Become a fan of the exceptional.
Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences, located in prime destinations worldwide. Guided by our Asian heritage and commitment to legendary service, we create exceptional experiences that turn guests into lifelong fans. The Group currently operates
45 hotels, 12 residences, and 26 exclusive homes in 26 countries, with many more projects under development.
About The Job
Based at the
Mandarin Oriental Hong Kong Corporate Office, the
Digital Learning Intern – Service Essentials will support the design, development, and deployment of a new episodic digital learning series focused on Mandarin Oriental’s service culture mindsets, known as
Service Essentials.
The intern works closely with the
Digital Learning Manager,
Senior Designer, and
P&C Coordinator to deliver 12 interactive learning episodes across
Phase 1 and Phase 2 by October 2026.
This is a
7‑month internship, and we welcome
immediate availability.
As the Digital Learning Intern – Service Essentials, you will be responsible for:
Interactive AI Video Development
- Develop 6+ interactive AI videos from March to September using AI workflows, templates, and creative direction.
- Create storyboard images, animate scenes, design multimedia assets, and compile video sequences using a range of AI and multimedia tools.
- Build interactive videos with branching decision paths to simulate service scenarios that bring Mandarin Oriental’s Service Essentials to life.
- Support scriptwriting, scenario design, dialogue, and on‑screen text for realistic guest‑interaction storytelling.
Multimedia Production & Platform Deployment
- Configure and launch interactive videos on the Docebo Learning Management System (LMS), including decision‑path mapping and scenario branching.
- Prepare and organise production assets such as images, clips, audio, subtitles, and storyboards while maintaining a structured digital asset library.
- Apply revisions based on feedback from the Digital Learning Manager, Director of Talent Development & Special Projects, Regional L&D Directors, and key stakeholders.
Project Coordination
- Track production progress and maintain episode rollout timelines across both phases.
- Coordinate with global stakeholders (Corporate Office, properties, L&D contacts, Regional Directors) to gather inputs, clarify requirements, and schedule review cycles.
- Support the creation of communication materials including teasers, launch announcements, and usage guides for each release.
As Digital Learning Intern – Service Essentials, we expect from you:
- Bachelor’s degree or current studies in Media, Communications, Education, or related fields preferred (or equivalent experience in content creation).
- 0–2 years of experience in multimedia production, visual storytelling, instructional design, content development, or project coordination.
- Strong visual storytelling skills with an eye for pacing, layout, and brand consistency.
- Ability to write and refine dialogue, especially in guest‑interaction and colleague‑interaction scenarios.
- Hands‑on experience with tools such as Canva, CapCut, or similar multimedia software; enthusiasm for testing new AI‑based platforms.
- Strong organisational, communication, and time‑management skills.
- A proactive mindset with curiosity, ownership, and creative problem‑solving ability.
