- Shap the future of digital commerce strategies
- Lead a sizable team acorss HK & Taiwan
About Our Client
Our client is a leading solution provider in eCommerce Operations and Brand Management, serving prominent Retail & Consumer brands across Greater China. With deep expertise in omni-channel commerce, digital brand building, and end‑to‑end operations, the company partners with brands to drive sustainable growth and profitability in a fast‑evolving digital landscape.
Job Description
Role Overview
Our client is seeking a high‑calibre Business Leadership - eCommerce Operations to lead and scale our Hong Kong and Taiwan businesses. This is a senior leadership role with full P&L ownership, responsible for driving profitable growth, operational excellence, and strategic expansion across multiple eCommerce platforms and channels.
The ideal candidate is a strong business leader with hands‑on knowledge of eCommerce operations, particularly WeChat Mini‑Program ecosystems, omni‑channel management, branding, and supply chain operations. You will lead a team of 60+ professionals and work closely with senior stakeholders, brands, and partners.
Key Responsibilities
Business & Financial Leadership
- Own and manage HK & Taiwan P&L, driving revenue growth, margin improvement, and cost efficiency
- Develop and execute business strategies aligned with company and client objectives
- Set annual budgets, forecasts, and KPIs; closely monitor financial performance and take corrective actions
eCommerce & Operational Excellence
- Oversee end‑to‑end eCommerce operations, including:
- WeChat Mini‑Program operations/ Own website operations
- Platform and store management
- Order fulfilment, logistics, and after‑sales services
- Drive omni‑channel strategies integrating online marketplaces, social commerce, and offline touchpoints
- Ensure scalable, efficient, and compliant operational processes across markets
Brand & Client Management
- Act as a strategic partner to brand principals, providing insights on digital growth, consumer trends, and performance optimisation
- Ensure excellence in brand positioning, online merchandising, and campaign execution
- Build long‑term client relationships and identify new business opportunities within existing accounts
Team Leadership & Talent Development
- Lead, inspire, and develop a cross‑functional team of 60+, covering operations, digital marketing, supply chain, and account management
- Build a performance‑driven, collaborative, and accountable culture
- Coach future leaders and ensure strong succession planning
Analytics & Stakeholder Communication
- Leverage data and analytics to evaluate business performance and guide decision‑making
- Prepare and deliver clear, structured, and compelling presentations for senior management and clients
- Communicate effectively with regional and global stakeholders
The Successful Applicant
A Successful General Manager Should Have
- 10+ years of experience in eCommerce, digital commerce, or retail operations, with significant leadership responsibility
- Proven track record of full P&L ownership and managing sizeable businesses
- Hands‑on experience with:
- WeChat Mini‑Program operations/ Own website operations
- eCommerce business management from branding to execution
- Omni‑channel commerce strategies
- Supply chain and fulfilment management
- Strong business acumen with an entrepreneurial and commercial mindset
- Highly analytical, data‑driven, and comfortable managing complexity
- Presentable, confident, and articulate, with strong storytelling and influencing skills
- Able to operate at both strategic and hands‑on levels in a fast‑paced environment
- Fluent in Mandarin, English, and Cantonese (spoken and written)
- Immediate Available preferred
What's on Offer
- Competitive annual salary, plus an attractive incentive bonus based on regional office performance.
- Opportunities to lead and grow in a key regional role within the Media & Agency industry.
If you are ready to take on this exciting leadership role, we encourage you to apply today!
Contact
Quote job ref: JN-042026-6991999
