Leadership has its moments, often pretty tough
Working at Ascott Indonesia, especially in a Guest Relations Manager role in Jakarta, has been a mixed bag. The corporate structure means things can move slowly sometimes. But there are good folks on the team.
For Guest Relations Manager roles, you get to interact with a lot of different people, which is great. The team in the Jakarta property management offices is generally supportive. You learn a lot about the hospitality industry here.
Leadership can be pretty hands-off sometimes, which leaves you guessing on priorities. There's not a super clear path for career growth for a Guest Relations Manager. Decisions feel top-down and don't always make sense for front-line property management.
Managers need to be more present and provide clearer direction. Invest more in employee development for those in property management and hospitality operations. Your team wants to grow.
