Implement the end-to-end billing process, including invoice generation, validation, and distribution to ensure timely and accurate billing.
Perform Work Orders status espsecialy those in Service Activated & Acceptance status
Process Advise to Bill (ATB) for new complete Work Orders/ services/ orders and ensure WO status is synchronized with ATB
Follow up and monitor first billing date is inline with the signed acceptance form (BAST)
Check recurring invoice and ensure all are generated regularly or as per scheduled
Perform routine reconciliation to ensure all delivered services are billed within the contract period and follow up for hold invoices not more than 2 months : based on active services, draft invoice, sales information, and customer confirmation
Perform achievement of SLA / restitution reporting and process
Perform services deliverd via 3rd party to have the same billing period with 3rd party's invoice
Perform service billing registration in CRM Iinvoice for manual invoices generated every week/ month to minimize hold record status in system
Perform summarize M2D billing generation and report regularly to analyze revenue target gap and potential additional ATBs/ Invoices
Brief/ educate Client and Sales to minimize billing cancellation and hold invoice
Handle customer's billing inquiries and complaints and (if necessary) assign to relevant parties
Work with Collection Staff to ensure smooth transitions from billing to collections, aligning on any outstanding invoices and payment timelines.
Collaborate with Sales Operation and Sales teams to validate that billing data reflects sales agreements, contracts, and any recent modifications.
Coordinate with the Billing Liaison Section Head to resolve any complex billing issues or discrepancies.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Minimum of 4 years of experience in billing, revenue operations, or a similar role in a corporate or enterprise environment.
Excellent problem-solving skills with a keen eye for accuracy and detail.
Strong communication and interpersonal skills to manage customer interactions and work across functions.
Strong understanding of billing processes, invoicing, and revenue recognition principles.
Proficiency in billing and CRM software, with advanced skills in Excel or data analysis tools.
Willing to Work in Centennial Tower, South Jakarta.
