Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses
Recruitment, training and performance management of the collection team to ensure good productivity
Process-reengineering of collection processes to improve productivity
Capacity tracking, management and planning to ensure adequate collection resources for the section all the time
Manage and optimize collection cost
Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies
Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.
