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Front Office Manager

CAES

AccorHotel
Job Type   /   Job Level
Full-time   /   Manager
Company Location
Ibu Kota Nusantara, Indonesia

What is in it for you:

  • Meals, uniform and accommodation are provided. Free public transportation in the city. 
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

  • Supporting, training, and supervising front office team.
  • Ensuring that all guest-related tasks are handled accurately and on time to improve guest experience.
  • Handling complaints and special requests.
  • Maintaining an orderly appearance throughout the reception area.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.
  • Updating files and records.
  • Enforcing all cash-handling, checking, and credit procedures.
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