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ABOUT THE ROLE
•Health, Safety & Compliance : Ensure compliance with hotel policies, hygiene standards, workplace safety, and sanitation procedures for brand audits, health inspections (HACCP), and internal quality assessments.
•Operational Management : Manage the operations for all sections, by cooperate with Front Office, Engineering also Pest Control to follow up defect issue and room status.
•Quality Assurance & Guest Experience : Maintain high guest satisfaction scores related to cleanliness and room condition, for VIP rooms, long-stay guests, and special events to receive heartfelt attention and preparation.
•Team Leadership & Development : Prepare manpower planning based on occupancy and operational needs by promote teamwork, discipline, and positive working culture.
•Financial & Inventory Control : Manage housekeeping expenses, supplies, inventory and support cost-saving and sustainability initiatives without compromising service quality.
