We're looking for an experienced and organized Banquet Supervisor to join our dynamic hospitality team in Jakarta, Indonesia. In this role, you will oversee all aspects of banquet operations, ensuring exceptional service delivery and seamless event execution. The ideal candidate will demonstrate strong leadership capabilities, outstanding customer service skills, and the ability to manage high-pressure situations with professionalism and efficiency. You will be responsible for coordinating with various departments, managing staff, and maintaining the highest standards of food and beverage service while fostering an inclusive and supportive team environment.
- Supervise and coordinate all banquet staff during events, ensuring professional conduct and adherence to service standards while maintaining a collaborative atmosphere
- Plan and organize banquet events from initial consultation through execution, managing timelines, logistics, and innovative service approaches
- Ensure compliance with health, safety, and sanitation regulations throughout all banquet operations, with particular attention to local Jakarta requirements
- Manage guest interactions professionally and empathetically, addressing concerns and ensuring customer satisfaction with transparency and decisiveness
- Coordinate seamlessly with kitchen, housekeeping, and other departments to ensure efficient event delivery and problem resolution
- Train, mentor, and evaluate banquet staff, providing constructive feedback, performance guidance, and motivational support for professional development
- Monitor inventory, equipment, and supplies; analyze costs and report maintenance needs while identifying cost-saving opportunities
- Manage event setup, breakdown, and room transitions efficiently while maintaining analytical oversight of operational details
- Maintain detailed records of events, guest preferences, and special requirements for future reference and continuous improvement
- Resolve operational issues and guest complaints promptly and professionally, demonstrating resilience and sound decision-making
- Ensure accurate billing and reconciliation of banquet charges with attention to detail and analytical precision
- Uphold company standards and policies while maintaining a supportive, inclusive team environment that encourages innovation and flexibility
