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Responsible for cleaning and maintains all assigned guestrooms and areas, and respond to guest requests ensuring maximum guest satisfaction in line with applicable norms and standards and the rules of safety and hygiene accordance to Hotel established standards.
Support the preventative maintenance program and energy conservation. And would be responsible for maintaining all regulatory requirement in the resort
General Duties
Attend daily briefing conducted by supervisor
Receive work assignment from supervisor and check for room status
Cleans and tidy up guest rooms, bathrooms and common areas in line with the brand's standards, the rules of hygiene and cleanliness and the procedures
Checks that equipment is in good working order, informing the supervisor of any damage of equipment
Ensures that guest amenities and supplies in the rooms is complete and re filled
Responsible for room key according the section assign and proper record for receive and return back the room key
Report any discrepancies in room status to supervisor.
Report all lost and found items, following the standard procedures.
Report to supervisor any repair or maintenance work that may be needed in the guest room.
Complete special daily assignment.
Responsible for cleanliness of room pantry, trolley linen stock, room supplies stock and clear up rubbish
Update room status to “clean” at each room has been done for cleaning
Checking check out room and report any missing or damage item by guest to front office and supervisor
Liaise with laundry for any guest laundry/dry cleaning to be picked up
Report any guest complaint and accident to supervisor
Report any safe deposit box open in occupied room to supervisor for further follow up
Report DND Rooms which cannot be cleaned until at 02.00 PM to supervisor for further follow up
Report any suspicious person in the hotel to supervisor
Observe guest’s habit or preference and note it on the form for personalized room arrangement and provide amenities according to guest preference
Informs and liaise with in villa dining for taking out trays from the room.
Ensure that building, M&E facilities not damage during cleaning process
Responsible on regular inventory of all linen, room supplies, guest supplies and other equipment which are related to work area and maintenance the accuracy of data given to superior.
Complete turn down service accordance to hotel standard
To provide the best stay experience for guest by providing the highest level of cleanliness and service to guest at all time in guest room as well as in public area
