Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Every experience you shape drives better connections with our customers.
Your future position?
As a Senior Customer Care Representative in Indonesia, you will manage customer orders and ensure a reliable, efficient service from order intake to delivery.
You will work with Sales, Operations and Planning teams to support customer satisfaction and business continuity.
Based in Depok - Indonesia, you will report to CCFO Manager. You will contribute to a high-performing Customer Care team focused on service quality and process improvement.
Your role includes
- Execute Customer Care strategy in line with global guidelines
- Drive and support Customer Care improvement initiatives and projects
- Manage end-to-end order fulfillment for assigned customers, ensuring accuracy and on-time delivery
- Serve as the main customer contact for inquiries, order changes, complaints, and issue resolution
- Collaborate with Sales, Operations, Planning, and Shared Services to ensure smooth execution and clear communication
- Support demand planning by collecting customer forecasts and providing demand insights
- Maintain accurate customer data, contracts, labeling, packaging, and stock requirements
- Build strong customer relationships and deliver a high-quality customer experience
- Support customer meetings and presentations when required
- Handle urgent or complex situations with professionalism and effective communication
- Ensure business continuity through workload ownership and backup support
- Coach and support junior team members in onboarding and capability development
You?
Ready to grow your career in a collaborative and international environment while delivering high-quality customer service? It's your essence that we're looking for.
Your professional profile includes
- Execute Customer Care strategy in line with global guidelines
- Drive and support Customer Care improvement initiatives and projects
- Manage end-to-end order fulfillment for assigned customers, ensuring accuracy and on-time delivery
- Serve as the main customer contact for inquiries, order changes, complaints, and issue resolution
- Collaborate with Sales, Operations, Planning, and Shared Services to ensure smooth execution and clear communication
- Support demand planning by collecting customer forecasts and providing demand insights
- Maintain accurate customer data, contracts, labeling, packaging, and stock requirements
- Build strong customer relationships and deliver a high-quality customer experience
- Support customer meetings and presentations when required
- Handle urgent or complex situations with professionalism and effective communication
- Ensure business continuity through workload ownership and backup support
- Coach and support junior team members in onboarding and capability development
You will enjoy
- Work in a multinational environment and collaboration with regional teams
- Attractive compensation with pension plan, life insurance, medical insurance, and more
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
