🚀 About the Role
We’re looking for a Business Operations & Management Associate who can sit in the middle of numbers, processes, and people.
This role is a mix of:
- Operations execution (data, reports, accuracy), and
- Management support (coordination, follow-up, making sure things actually get done).
- You’ll act as a bridge between management and day-to-day operations — making sure plans don’t hanya berhenti di slide, tapi beneran kejadian di lapangan.
- Most people will find this role too structured, too demanding, or too detailed.
- We’re looking for the outliers who enjoy ownership, clarity, and measurable results.
🧩 What You’ll Be Doing
You will be the operational backbone that helps management run the business with clean data and disciplined execution.
Operational & Data Responsibilities:
- Manage financial and performance calculations for internal programs (bonus, rewards, rebates, and other schemes).
- Monitor and ensure data accuracy across systems (CRM, trading platforms, trackers, and internal reports).
- Conduct regular checks and mini-audits to identify and resolve discrepancies.
- Maintain structured trackers, logs, and documentation that management can rely on anytime.
Management & Coordination Responsibilities:
- Coordinate with cross-functional teams (Business Development, Product, Finance, Back Office, Operations) to align data, processes, and timelines.
- Help management track commitments, deadlines, and follow-ups across ongoing initiatives.
- Prepare concise reports and summaries for management, turning raw data into clear insights and next steps.
- Identify recurring operational issues and propose practical improvements (better SOPs, checklists, workflows, or templates).
🎯 What Success Looks Like (First 3 Months)
By month 3, we’ll consider you successful if:
- All recurring reports and calculations under your scope are on time, accurate, and complete.
- Operational discrepancies are spotted early, investigated, and closed within an agreed SLA.
- Management can see and track ongoing operations more clearly because of your structure (trackers, follow-ups, summaries).
- You’ve driven at least 1–2 small but real improvements in how we work (e.g., new process, better template, clearer flow).
✅ Requirements (Must-Haves)
- Bachelor’s degree in Accounting, Finance, Business, or related field (minimum GPA 3.2).
- 1–3 years experience in business operations, finance, project coordination, or management support roles.
- Strong Excel/Google Sheets skills (lookups, pivot tables, conditional formulas, basic modeling).
- High attention to detail — you don’t tolerate messy numbers or unclear processes.
- Proven ability to take ownership: you don’t just wait for instructions, you move things forward.
- Comfortable in a fast-paced, deadline-driven environment with shifting priorities.
- Willing to work on a shift-based schedule, including certain holidays when operations require it.
- Based in Indonesia and willing to relocate if needed.
- Proficient in English, both written and verbal, for business and professional communication.
🌟 Nice-to-Haves
- Experience in brokerage, fintech, trading, or financial services.
- Experience handling commissions, rebates, incentives, or performance-based rewards.
- Experience coordinating between multiple departments and consolidating information for management.
- Familiarity with CRM platforms, reporting tools, or basic BI tools is a plus.
🧠This role is for you if:
- You enjoy being the person who makes sure things actually get done, not just someone watching from the sidelines.
- You like mixing numbers + structure + coordination in your daily work.
- You want a role where you get exposure to management decisions, while still being hands-on in operations.
- You get satisfaction from turning chaos into something that’s tracked, measurable, and under control.
