Handle online consultations and communications with merchants.
Resolve post-transaction conflicts between sellers and buyers.
Ensure business processes are carried out according to company SOPs.
Identify merchant operational issues and provide effective solutions.
Prepare and process reports for individual and team tasks.
Coordinate with internal teams to handle after-sales conflicts.
Requirements
Bachelor’s degree in Business Administration, Marketing, Communications, Economics, E-Commerce, or other related fields.
Minimum 1 year of working experience in an e-commerce or platform company (Preferably with experience as a Customer Service or Merchant Service Representative).
Good communication skills in English (spoken and written).
Proficient in Google Workspace (Docs, Sheets, Drive).
Able to work effectively both independently and as part of a team.
