WE'RE HIRING AS A IT RESIDENT ENGINEER L2 AT INDONESIA!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive IT Resident Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with
What You Will Do
- Provide first and second-level desktop support, troubleshoot hardware/software issues, resolve network connectivity problems, and deliver timely solutions while maintaining SLA compliance and excellent customer service.
- Install, configure, upgrade, and support Windows 7/8.1/10, Microsoft Office 365, Active Directory, Cisco Jabber, printers, desktops, laptops, and enterprise applications while documenting all incidents through helpdesk ticketing systems.
- Perform break-fix support, preventive maintenance, and fault diagnosis for desktops, laptops, printers, mobile devices, and peripheral equipment while collaborating with internal teams and third-party vendors to resolve complex technical issues.
Requirements
What You Need:
- Strong knowledge of Windows 7–10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation & troubleshooting, and enterprise anti-virus solutions.
- Hands-on experience with desktop/laptop support, printer troubleshooting, iOS & Android mobile device management, enterprise encryption tools, and basic Mac OS support.
- Excellent analytical, troubleshooting, problem-solving, and multi-tasking abilities with proven experience managing priorities and meeting SLA targets.
- Strong customer service, communication, and relationship-building skills with the ability to work independently, proactively, and professionally in a fast-paced IT support environment.
- A Bachelor’s Degree in Computer Science or related field with certifications such as CompTIA A+ or Microsoft Certified Professional (MCP), along with flexibility to support off-hours and weekend projects when required.
Benefits
Why Join Us?
At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Indonesia and be at the forefront of IT support excellence!
