About the role
As Onboarding Manager, you are the reason new merchants go live fast and stay live. You'll guide restaurants and F&B brands across Indonesia from signed contract to a fully configured, confident klikit setup — owning the playbook, the timeline, and the relationship. This is a hands-on, high-ownership role for someone who loves turning complexity into a smooth, repeatable experience.
What you'll do
- Lead end-to-end onboarding for new merchants — from kickoff call to go-live and first successful orders.
- Configure menus, outlets, delivery integrations and POS settings, and verify everything works before handover.
- Run training sessions for merchant staff so teams are confident using klikit from day one.
- Build and continuously improve the onboarding playbook, checklists and timelines.
- Be the single point of contact during onboarding, coordinating with sales, support and product.
- Track onboarding metrics — time-to-live, activation rate — and report on what's working and what isn't.
What we're looking for
- 2+ years in onboarding, implementation, account management or customer success — ideally in SaaS, F&B tech or hospitality.
- Fluent Bahasa Indonesia and professional English.
- Strong project management instincts — you can juggle multiple merchants at different stages without dropping the ball.
- Comfortable with technical setup tasks and explaining them simply to non-technical users.
- Based in or able to work Jakarta hours, with occasional merchant site visits.
Nice to have
- Experience with delivery platforms (GrabFood, GoFood, ShopeeFood) or restaurant POS systems.
- A background working directly with restaurants or F&B operations.
What we offer
- A high-ownership role with direct impact on merchant success and retention.
- A small, fast-moving team where your process improvements ship immediately.
- Competitive salary and the chance to grow with klikit across Southeast Asia.
