Job Responsibilities
The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.
Job Responsibilities
- Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.
- Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals.
- Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action.
- Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)
- Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.
- Monitor, analyze, and propose initiatives to prevent operational cost leakage
- Coordinate with the local vendor to optimize cost
- Maintain service consistency and SOP
- Minimize complaint ratio
- Maintain assets by maximizing preventive maintenance rather than corrective maintenance
- Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area
- Ensure effective manpower planning and shift management
- Provide structured coaching to the team
- Maintain team discipline, productivity, and operational stability
- Create a weekly performance report (data-oriented) and program/initiative progress report
Requirements
- Bachelor's degree from a top university preferably from Hospitality background
- Min. 3 years of experience in hotel operation role
- Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
- Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
- Fluent in English verbally and in writing
- Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
- Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
- Excellent Interpersonal Communication Skills
- Strong in organizing, planning, and relationship management.
- Fluent in numbers, analyzing data, and using analytics to make decisions.
- Results-driven with strong communication & interpersonal skills.
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPIs
- Familiar with SOP and Policy development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
- Willing to be placed in Bobocabin Kintamani, Bali
