Customer Service and Operation Support Staff

2.7

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Indonesia

Handle customer inquiries and complaints through live chat, phone calls, email, and social media (omnichannel).
Respond to customer service issues in a timely and professional manner.
Promptly address and resolve customer complaints with efficiency and professionalism.
Ensure user satisfaction by providing effective feedback and solutions.
Follow up and collaborate with cross-functional teams (operations, marketing, IT, and finance) to optimize and elevate customer support processes.
Ensure that all customer interactions are documented properly for future reference and analysis.
Report any issues, complaints, or system limitations to the direct supervisor.
Carefully follow instructions and pre-established guidelines to perform assigned tasks.

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