Job Title : Area Trainer Manager :
Department : Agency Business Academy
Key Success Indicators :
- Training Delivery & Coverage
- Delivers planned training sessions consistently across the area
- Ensures broad training coverage of agents within the area
- Completes timely onboarding for all new agents
- Business Outcomes & Agent Productivity
- Drives new agents toward productive activation early in their tenure
- Increases the proportion of active, producing agents in the area
- Improves case production among trained agents
- Contributes to overall area production growth (based on KPI)
- Capability & Certification
- Prepares agents to pass licensing certification on first attempt
- Strengthens agent competency through effective post-training results
- Translates training into demonstrated on-the-job capability
- Agent Retention & Satisfaction
- Supports stronger early-tenure retention of new agents
- Delivers training experiences that agents rate highly
- Operational Excellence & Reporting
- Submits accurate, reliable, and timely reports
- Adheres to standardized curriculum and training SOPs
Brief Job Description :
Area of Responsibility
- Training Delivery & Facilitation
- Agent Productivity & Business Contribution
- Module & Content Development
- Area Project & Initiative
- Training Administration & Reporting
- Compliance & Quality Assurance
Key Activities & Accountabilities
- Plan and deliver training classes for agents and leaders in the area according to the curriculum and academy standards. Achieve targeted training hours, man-hours, and participant reach.
- Drive area business outcomes (APE, AA, NRA, persistency, inforce) through targeted training interventions, coaching, and activation programs in coordination with agency leaders.
- Develop, localize, and update training modules and learning materials relevant to area needs. Ensure content reflects current products, regulations, and best practices.
- Lead a minimum of 3 initiatives per year that advance area capability — implementing corporate programs (e.g., Professional Producer Workshop, AMS Tools) and area-specific initiatives, each with defined man-hours and participants.
- Maintain accurate training records, attendance, and certification data. Submit regular training activity and performance reports to the academy within the reporting calendar.
- Ensure all training activities comply with company standards and regulatory provisions (OJK, AAJI). Maintain training quality through participant evaluation and continuous improvement.
Expected Deliverable
- Delivered training calendar; achieved training-hours & participant targets
- Area performance contribution against APE / AA / NRA targets
- Approved training modules; updated content library
- Min. 3 completed initiatives with measurable impact
- Accurate training records; on-time activity & performance reports
- 100% compliant activities; participant satisfaction & evaluation results
Technical Competency Requirement :
Competency Type
- Technical Competencies
- Technical Competencies
- Technical Competencies
- Technical Competencies
- Technical Competencies
- Behavioral Competencies
- Behavioral Competencies
- Behavioral Competencies
- Behavioral Competencies
Competency
- Training Facilitation & Public Speaking
- Instructional Design & Module Development
- Insurance Product & Industry Knowledge
- Data Literacy & Performance Analysis
- Digital Learning Tools
- Coaching & Mentoring
- Communication & Influence
- Initiative & Ownership
- Result Orientation
Proficiency Indicator
- Able to deliver engaging, structured training to groups of varying sizes; manages class dynamics and adult-learning principles effectively
- Able to design, localize, and update training modules; structures learning objectives, content, and assessment
- Strong understanding of life insurance products (conventional & sharia), agency business model, and OJK/AAJI regulations
- Able to read and interpret APE, AA, NRA, persistency, and inforce reports to target training interventions
- Proficient with LMS, virtual training platforms (Zoom), and MS Office Suite for material development
- Develops agents and leaders through structured feedback and follow-through beyond the classroom
- Communicates clearly and persuasively; builds trust with agents, leaders, and stakeholders
- Proactively identifies area gaps and drives initiatives to closure without close supervision
- Focused on measurable business and learning outcomes; persistent in achieving targets
Technical Skills: Facilitation, module development, MS Office, LMS navigation, basic data analysis
Soft Skills: Strong communication, coaching mindset, initiative, result orientation, adaptability across multi-tasking
Min. 2 years in training, agency development, or life insurance sales; experience as agent/leader or trainer preferred
Certification : Valid AAJI license;
Train-the-Trainer (TTT) certification preferred; sharia license (AASI) is a
plus
Education : Bachelor's degree
(any discipline); background in business, education, or communication is an advantage
Education :
