Driver Administration Team Leader - PMO

2.9

Job Type   /   Job Level

Full-time   /   Senior Executive

Company Location

Indonesia

Responsibilities

Lead and manage the Driver Administration team to ensure efficient daily operations and achievement of operational KPIs.
Oversee driver administrative processes including onboarding documentation, compliance monitoring, contract management, and data maintenance.
Analyze large operational datasets related to driver performance, attendance, incentives, productivity, and operational efficiency.
Develop dashboards, trackers, and analytical reports to support strategic decision-making and operational improvements.
Monitor team performance, service levels, and operational metrics to identify trends, risks, and opportunities.
Collaborate closely with Operations, Fleet, Recruitment, Training, Finance, and Customer Service teams to support driver-related initiatives.
Drive continuous process improvement initiatives and implement standardized SOPs to enhance operational effectiveness.
Handle escalations and ensure timely resolution of driver administration issues.
Conduct root cause analysis and provide data-driven recommendations to improve operational performance.
Lead team coaching, performance evaluation, and capability development initiatives.
Ensure data accuracy, proper documentation, and audit readiness across all driver administration activities.
Support management with operational forecasting, manpower planning, and performance analysis.

Requirements

Bachelor’s degree in Business Administration, Management, Industrial Engineering, Statistics, or related field.
Minimum 7 - 10 years of experience in operations, administration, fleet management, logistics, transportation, or related industries.
Strong proficiency in Microsoft Excel or Google Sheets, including advanced formulas, Pivot Tables, data analysis, and dashboard creation.
Experienced in handling and analyzing large datasets to generate operational insights and recommendations.
Strong analytical thinking, problem-solving, and decision-making skills.
Excellent communication, leadership, and stakeholder management abilities.
Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
Experience in ride-hailing, transportation, logistics, or fleet operations is a strong advantage.

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