Customer Care Supervisor

3.0

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Indonesia

Supervise and manage the Customer Care team to ensure smooth daily operations and service delivery.
Oversee the preparation and quality of monthly customer reports, ensuring accuracy and timely delivery.
Conduct site inductions and facility walkthroughs for new customer onboarding to ensure understanding of operational processes.
Manage and resolve internal and external issues by coordinating with relevant teams for efficient problem-solving.
Drive continuous process improvements within Customer Care to enhance efficiency, customer satisfaction, and alignment with company standards.
Monitor team performance, provide coaching, and foster a culture of professionalism and accountability.
Act as the escalation point for complex customer concerns, ensuring timely communication and resolution.
Collaborate with other teams to ensure seamless customer support and service excellence.

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