We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Executive to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
- Understanding client needs and identifying new business opportunities for upselling
- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
- Prepare regular reports of progress and forecasts to internal and external stakeholders
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 3 years of experience in a Key Accounts/ Customer Success/ Account
- Management/ Business Development (farming) within b2b industry will be preferred
- Prior experience in doing upselling and retention will be preferred
- Proven track record of successfully managing key accounts and fostering long-term relationships with clients
- Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients
- Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally
- Ability to work independently and as part of a team in a fast-paced environment
- Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
- Must be Fluent in English.
