Sharing knowledge to handover daily operation tasks
Quarterly preventive maintenance
Evaluation of application maintenance
Technical consultation for perfective maintenance
Performance assessment and analysis
Perform improvements based on preventive maintenance
Deployment standard and normal change
Make sure during and after release implementation no incident or issue occurs
Resolution for incident or RCA
Perform L2 maintenance support related to application
Maintain availability and capacity under threshold to ensure all services running properly
Perform configuration or change management relate to applications through ticketing system and executing within SLA and ensure process quality
Check completeness of all prerequisite requirement of standard change request
Communicate with user through email, whatsapp, telegram or phone for more information or requirement needed
Create and update SOP with development team for new standard change
Inform or socialize or train all support team regarding new SOP or knowledge
Implement changes thoroughly as required as SOP given and ensure IT service stability
Manage known incident or user complain relate to application and resolve it within SLA as SOP defined through ticketing system
Perform preventive regular maintenance to prevent service crash or incident relate to application
Provide data audit relate to application based on audit requirement
Have and updated detailed reporting document in regular basis (daily/weekly/monthly) and ad-hoc purpose
Minimum Qualifications
Bachelor?s degree in Information Technology, Computer Science, Computer Engineering, Information Systems
Having experience in Support engineer L1 min 3 years
Willing to work 24/7 on call duties
Strong communication skills (verbal and written)
Familiar with various Linux OS, Shell Command, Shell Scripting
Familiar with various Database Technology (PostgreSQL, MySQL, MongoDB), SQL, Stored Procedure (such as PL/SQL) and DB GUI Tools (DBeaver, pgAdmin, MySQL Workbench)
Familiar with one or more of the following Application Server / Web Server (Nginx, Apache, Tomcat, JBoss, Oracle WebLogic)
Familiar with API and it testing tools (Postman, SOAP UI)
Experience on operating Linux Desktop or X-WIndows Application would be a plus
Experience in operating one or more of the Cache Server Technology (Redis, Memcache) would be a plus
Excellent problem solving and documentation skills
Proven customer service skills
Familiar with Information Technology Infrastructure Library (ITIL) methodologies
Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
