Operations & Service Manager

Ahti Interiors is a design-led sanitary ware brand supplying premium bathroom products to architects, developers, and interior designers across Bali and Indonesia.

We combine European design sensibility with a global manufacturing backbone and local operational execution. As we scale, our focus is on structure, systems, and operational excellence.

We are hiring an Operations & Service Manager to act as the operational backbone of Ahti.

This role owns everything that happens after a sale is confirmed — from factory coordination and inbound logistics to warehouse accuracy, delivery execution, after-sales support, and quality feedback loops with our China-based QC team.

You will work closely with:

• The Warehouse Manager


• The Account Manager


• The Technical Engineer


• Our QC / Procurement

This is a hands-on leadership role for someone who brings structure, calm, and accountability — and who can operate independently with minimal supervision.

Key Responsibilities

Operations & Order Fulfilment

• Own the end-to-end operational flow from confirmed order to final delivery.


• Maintain clear visibility across orders, shipments, stock, and outstanding issues.


• Ensure smooth coordination between sales, warehouse, logistics, and service functions.

Warehouse & Inventory Management

• Manage and supervise the Warehouse Manager and warehouse operations.


• Ensure inventory accuracy (cycle counts, reconciliation, system discipline).


• Oversee receiving, QC-at-arrival, storage, and dispatch processes.


• Ensure Inventory is the single source of truth.

Logistics & Delivery

• Coordinate inbound shipments from factories to Indonesia.


• Manage delivery planning and timelines with internal teams and partners.


• Proactively manage delays and ensure clear internal communication.

After-Sales & Technical Support

• Oversee after-sales cases and technical issues raised during or after installation.


• Work with the Technical Engineer to ensure site feedback is documented and resolved.


• Support the Account Manager with accurate, timely operational updates for clients.

Quality Control & China Coordination

• Manage the quality feedback loop.


• Document defects, issues, and root causes with clear evidence (photos, data).


• Track corrective actions and prevent repeat issues.

Systems, Structure & Continuous Improvement

• Build and maintain SOPs, trackers, and simple dashboards.


• Improve operational processes to reduce errors, delays, and rework.


• Use tools to increase efficiency and clarity.

Experience

• 5–10+ years in operations, logistics, supply chain, or service management.


• Experience in interiors, sanitary ware, building materials, appliances, or similar physical-goods businesses.


• Proven experience managing warehouse operations and on-the-ground teams.


• Exposure to imported goods and international suppliers.

Skills & Mindset

• Strong process and systems thinker — brings order to complexity.


• Comfortable working independently and making decisions without hand-holding.


• Calm, structured, and solution-oriented under pressure.


• Clear communicator who can coordinate across departments and cultures.


• Tech- comfortable: able to self-learn ERP systems and use tools to improve workflows.

Languages

• Fluent Bahasa Indonesia


• Strong English (written and spoken)